• Providing support to customers and stores in UK, Ireland, Australia and India through emails and social media platforms like Facebook, Twitter and Google play store.
• Visiting stores for a face to face customer interaction with customers in order to experience day to day store operations.
• Services to citizens in a timely, transparent, more accessible, reliable manner and in a comfortable environment throughstreamlined processes
• Handling customer care hotline 

• Compilation and maintenance of client database of UML & UNIMO. 
• Implementing new strategies to complete the incomplete database 
• Maintaining customer relationship by routine communication tools & Preparing reports for the management regarding customer feedback received 
• Conducting surveys on sales and workshop personnel performance as & when necessary 
• Establishing new feedback collection methods in order to encourage customer feedback 
• Initiating and managing United Motors Privilege Circle Loyalty Scheme 
• Initiating & handling special marketing promo’s targeting Privilege Circle Loyalty customers 

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
• Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
• Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software.
• Conversational in English (able to meet all customer service requirements with English speakers).
• Achieved customer satisfaction rating of 98% within 4 months. exceeding corporate.

• Maintain comprehensive working knowledge of all programs, tools and systems. 
• Participate fully as a team member to assist as needed in completing all functions related to servicing the client, Including selling additional products. 
• Pro-actively stay informed about all airline rules and regulations and other industry requirements and accurately applies this information when making travel arrangements. 
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative coursed of action which may be taken. 

• Worked as a Chat Support Executive for Swiggy.
• Listened to customer requests concerning their orders, bills, payments, log in issues, refund, coupon and general queries and answered the questions and provided the relevant information through Chat and Email process.
• Ensured that appropriate changes were made to resolve customers’ problems.
• Resolved customers’ service or billing complaints by performing activities such as exchanging the order, refunding money, or adjusting bills.
• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase the delivery time.

• Coordinating with the sales department for improving the sales.  
• Tracking the cash flow and customer payments.
• Provide assistance for customers with their order requests.
• Confer with customers by chats to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Responsible for creative design for prominent .
• Adeptly handled of inbound calls per day, generating in sales revenue annually.
• Adeptly handled of inbound calls per day, generating in sales revenue annually.
• Created itineraries, booked travel, and managed expenses for employee corporate conference.

• Dealing with Customers who were having Account on Amazon.de. 
• Handling the Customer Query regarding any Product Information or any query after purchasing the Product and try to resolve them as soon as possible for better Customer Service.
• Supported in improving operations and resolving issues to deliver top-notch customer service.
• Worked directly to achieve .

• Outbound collection calls. 
• Flexible in shifts. 
• Extending hours of shift. 
• Meeting targets. 
• Inbound senior collection calls. 
• Handling difficult calls for juniors. 
• Assisting team leaders with the team. 

• Worked for Barclays bank customers based out of UK
• Verified and updated customer information in the system in accurate manner 
• Drafted, gathered and verified the authentic documents of the customer 
• Provided information, knowledge of the customer to front office executive for further verification/updating of customer information

• Oversaw daily operation customer accounts with a combined annual budget.
• Generated in annual savings by implementing new process and reducing wasted resources.
• Improved company customer service rating
• Managed team employees, overseeing the hiring, training, and professional growth of employees.
• Implemented new team onboarding programme, reducing training time from 4 weeks to 2.
• Assisted various business groups with document organisation and dissemination during acquisitions.
• Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.

•   Co-ordinate with booking/sales team for booking issuance within TAT with valid SQ/SVC. 
•  Check for equipment availability, space restrictions & POD requirements or restrictions, if any before issuing any bookings. 
•  Nominations & Cross Bookings Follow‐up with Shipper & Destination agents for booking issuance & also BL release after Consignee confirmation. 
•  Follow up for SQ revalidation with destination agents/Rate filer on every month‐end for all Nominations & X‐bookings being rolled over 
•  Disseminate Loading Confirmation (SOB) / Shut‐out messages to   customers. 
•  Follow up with Logistics team for customers documentation & gate‐in requirement:‐   A. Movement of containers (merging/cross movement) as advised in SI for fulfilling BL requirement.

• Primary & first point of contact and lead for client support inquiries and requests.
• Answering & attending to customer calls & e-mails received to help-desk during the UK business hours.
• Logging & escalating service requests, incidents & issues through appropriate systems.
• Ensuring the service requests are handled and attended within the agreed SLAs & followup, track till the resolution is provided.
• Work closely with Regional Directors, Strategic Account Managers, Sales Department,  & Customer Support Team to deliver an outstanding member experience.
• Contact clients to provide update & follow up as when required.
• Developing & nurturing working relationship with internal & external stakeholders, including clients, internal parties, Managers & the Operations Team.

• Resolve customer complaints via phone and email. 
• Handle customer complaints and assist them and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Keep records of customer interactions, process customer accounts and file documents. 
• Answered a constant flow of customer calls with up to 50 calls in queue per minute. 
• Accurately documented, researched and resolved customer service issues. 

• Perform Post Boarding checks For Accounts and Credit cards opened by the Branch Staff.
• Post Boarding Checks includes verification of IDV and income documents, Credit eligibility checks and maintenance.
• Perform Pre Boarding checks for credit cards as per credit history of the customer.
• Generate MI reports and share with key stakeholders.
• Assist the team in the process related queries.
• Establish and maintain relationships with Branch Staff and provide assistance with problems customers may encounter.

• Listen to customer requests and resolve escalated calls as well special cases as per Transunion guidelines.
• Handle customer inquiries, complaints, service requests and billing questions regularly. 
• Assist new reps and particularly challenging calls as one of the process SMEs.
• Analyzing problems, recommending solutions and escalating unresolved queries and complain to the head of customer service.

• Processing loan application.
• Outbound loan lead Generation.
• Conduct telecalling for the data shared.
• Manage Follow-up and turn up.
• Manage Basic Counseling on the calls.
• Collect and manage data.

• Handling customer enquiries, problems and complaints according to the guidelines and policies of the BTCL/Be Mobile.
• Organise and supervise the activities of the customer and agent back office
• Selling BTC/Be Mobile products
• Making sure that complaints are made valid within the bounds of the authority to make sure that customers are satisfied as well as maintain relationship.
• Ensure that all information given to the customers is correct and relevant in addressing customer problems about certain services or package they wish to purchase.
• Capture information, trouble shooting and ensure that all relevant data fields are completed and that all calls at call center are logged in order to build up an accurate and detailed customer database
• Dealing directly with outbound and inbound customers by delivering quality services.

• Handled export shipments under Ethiopian shipping line exporting to Djibouti during my tenure at Gandhidham branch
• Handled tank shipments under liner Interflow, mainly concentrated in Europe, Gulf and Far East sectors during my tenure in Gandhidham branch.
• Presently handling sea exports of Regional Container Line in Ahmedabad branch.
• Extensive written communications to hoteliers and customers.

• Respond  to customer requests, on live chat and helpdesk .
• Resolve customer complaints or answer customers’ questions regarding policies, pricing and procedures.
• Resolve customers’ tickets by helping them with KB’s
• Add and maintain the knowledge base to improve troubleshooting methods.

• Email and monitor stock transfer to branch
• Monitor outstanding document for branch
• Handle and resolve customer complaint and answer customer’s questions
• Monitor and assign support portal ticket
• Handle and manage business license for branch
• Manage application for electric registration, internet and telephone for branch

• Live support for queries related to products listed on pepperfry.com and order related information.
• Assisting in assembly service by arranging carpenter appointments as per customer requests.
• complaint resolutions and documentation of customer’s queries in salesforce and then CRM.
• Focus on tender, quotation and calibration of various engineering instruments.

• Confer with customers by telephone and provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken by keeping case notes and also Annotations of the conversations done with customers.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.Contacting the seller and seller platform
• Order tests that could determine the causes of product malfunctions.Contacting the associated team for the specifications mentioned on the page

• Preparing  and checking of agreement of loans and ensure to make the Daily reports and send to HO.
• Ensure to Check the KYC documents as per the Company policy. 
• Ensure to update the personal loan details  in company link and arranging all the required documents from the customer and forwarding to the credit team.
• Confered  with customers by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 

• Confer with customers to provide information about products or services, billing, or obtain details of complaints.
• Resolve customers’ service or billing complaints by performing activities such as changes in promotion, refunding money, or adjusting bills.
• Keep updated customer information such as name and house address for delivery product purpose.
• Answering or making calls to clients to release or solve account issues, complaints, or other issues with products or services.

• Generation of new sales leads via direct customer engagement in USA providing subscriptions.
• Qualification of sales leads to identify whether their research goals are aligned with product offerings.
• Provide information and services of the product to customer.
• Assist customer replace damaged goods, return and refund.

• Handled live chat. 
• Received and promptly respond to customer queries.
• Document each customer’s question or problem as well as the resulting answer or solution.
• Learned about new products and services.
• Developed customer service solutions.
• Identifying possible website errors.
• Analyze and report product malfunctions.

• Providing them Taxi’s
• Offered administrative support to other organizational members
• Preparation of customer activity report
• Offered administrative support to other organizational members

•  Acted as intermediary person between external and internal stakeholders
• Responsible for handling and resolving customer queries/issues pertaining to rental extensions, technical issues, etc.
• Aligned with sales team to initiate extension reminders, new quotations for extension and follow ups
• Creating collection notes and Coordinating with logistics team for any equipment delivery and pick up at customer site, ensuring time frames are met
• Generated technical support tickets and coordinated with technical team for ensuring closure of customer tickets, in compliance with agreed SLA’s
• Entered customer interaction details in CSM to track requests, document problems and record solutions offered
• Preparation of customer activity report

• Resolve customer complaints via phone
• Assist with placement of orders, refunds or exchange 
• Resolve customers’ service or betting complaints
• Train or instruct employees in job duties or company policies or arrange for training to be provided. by performing activities such as exchanging merchandise, refunding money, or adjusting bills.