Professional Summary

-Possess good knowledge in MS Office, Banking materials.

-Fast learner and transfer knowledge appropriately, understand and interpret numeric data with good numeric and analytical skills.

-Experience in producing and preparing reports,

-Good planning and organizing skills which leads ability to work under challenging environment with tight deadlines.

-Ability to manage challenging work environment and have reduce the work load and stress level in the team.

-Good communication and leadership skills with ability to build rapport with and relate to and effectively develop a wide range of people.

-Have initiated process improvement to provide benefits to customer, Business partner and Organization.

Employment history

Customer Service Executive, Zboncak-Bernhard. Arnettestad, Maryland

Dec. 2019 – Present

– Opening of Current Account, Savings, Fixed Deposits.

– Getting preferred interest rate for higher FD Depositors.

– Assisting customer in solving customer’s problem and enquiry.

Example: Converting credit card into term loan, payment issue, defaulted payment, settlement.

– Housing loan enquiry

Example: Request statement, interest rate, KWSP, standing instruction, redemption statements.

-Checking CTOS and DCHQ for current accounts.

-Balance Transfer and Quick Cash

-Credit card application

-Change of address

-Report cash defaulted.

Example: Cash retain or stuck in the machine

-Sell banks products & referral
Example: ASNB, Unit Trust

Customer Service, Schoen-Bogan. East Tobybury, Missouri

Jul. 2009 – Sep. 2009

-Opening of Current, Savings, Fixed Deposits, Foreign Currency FD, FCCA.

-Refferal Bank product

Example: Credit Cards, Personal Loan

-Getting foreign Exchange Rate for customers

-End of day cash balancing

-Daily Teller’s duty

Example: Withdrawal, Deposits, Placement, Issuing Foreign Draft, Banker’s Cheque.

Education

Eastern Iowa Institute, South Ronnie, Nevada

BBA, Banking and Finance (Honours), Present

Northern Koch, West Joanaland, Minnesota

High School Diploma, Computer Science, Jul. 2002

Skills

Handling difficult customer workshop

Leadership and People Managing Skills Workshop

Fraud, Anti-Money Laundering Awareness workshop

Professional Summary

Teacher with adequate years of secondary classroom and leadership experience. Skilled in designing curriculum which meets criteria of the Malaysian Education Ministry. Proficiency with both the spoken and written word have provided opportunities for leadership and advancement within the educational setting. Possesses the vision needed to instruct and mentor students in a highly competitive world.

Employment history

Sr. Customer Service Executive, Beatty, Stamm and Haley. Port Levimouth, Delaware

Apr. 2020 – Present

Assist Property Management with the day to day operations and tenant relations through the coordination of tenant requests and administration of maintenance services.
Answer and route phone calls from tenants and vendors to the appropriate contact within Property
Management and/or dispatch personnel based on immediate needs.
Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.
Provide high quality of customer service, update and maintain current daily and emergency tenant contact lists and tenant information manuals.
Provide support to Property Managers by producing, modifying and /or distributing various form spreadsheets, manuals, information packages, and miscellaneous type-written information.
Process correspondence for tenants, contractors and other third parties for Property Management staff.
Maintain and update insurance certificate files for all contractors performing work at the properties.
Assist with the scheduling of contractor work and coordinate with tenants.
Contribute toward overall office operational needs by helping to provide phone coverage, ordering supplies.
Maintain and update as necessary all tenant contact information, after hour access
Maintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing.
Handle miscellaneous assignments as requested by management
Maintained highly organized filing system for tenants, vendors, buildings, contracts and POs.
Assisted property manager as needed on special assignments
Assist with the coordination of rent/lease collections

Sr. ESL Teacher, Hirthe, Wolf and Ferry. Fisherville, Michigan

Jul. 2016 – Dec. 2017

New syllabus designing and developing
Classroom management;
Planning, preparing and delivering lessons to a range of classes
Preparing and setting tests, examination papers, and exercises;
Marking and providing appropriate feedback on oral and written work;
Train students (children/ adults) to read, write and pronounce English Language.
Keep records of student progress and progress evaluation
Event organizer
Teacher in charge of ESL group

Personal Assistant to GM, Harber-Shanahan. East Marquisstad, New Hampshire

Jul. 2015 – Aug. 2015

Full secretarial support to CEO
Plan and organize CEO’s work schedule to maximize his use of time, allowing adequate time for meetings to ensure that his day run smoothly and he have achieved all he have planned to.
Ensuring regular communication between myself and the CEO, so that both of us are aware of movements/plans, ensuring that both of us have accurate information and our manager arrives promptly for meetings.
Travel planning and booking accommodation as required.
Handle all phone calls and mail, screening as appropriate to ensure CEO’s time is used efficiently
Ensure that the production of typing, including Board Reports, photocopying and faxing is accurately presented in a professional style and is in line with company procedures
Preparation of PowerPoint presentations
Arrange meetings and seminars, ensuring as appropriate that participants have all relevant papers in advance and ensuring specifically that the CEO is well prepared for meetings.
Taking minutes at meetings, transcribe and present back to attendee accurately and in the appropriate format.
Ensure smooth running of Local Company Office administration and servicing Divisional and Group requests as necessary.
Manage and maintain an effective filing system, ensuring that filing is completed on a regular basis, so all files are kept up to date and can easily be accessed by CEO.
Collate company information as required.
Provide back-up secretarial support as required when other director’s secretaries are on holiday.

English Language Lecturer, Mante, Harris and Lynch. Ingerchester, Hawaii

Sep. 2014 – Oct. 2014

New syllabus designing and developing
Classroom management
Planning, preparing and delivering lessons to a range of classes
Preparing and setting tests, examination papers, and exercises;
Marking and providing appropriate feedback on oral and written work
Devising, writing and producing new materials, including audio and visual resources
Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions;
Attending and contributing to training sessions;
Participating in marketing events for the language school;
Preparing information for inspection visits and other quality assurance exercises;
Basic administration, such as keeping student registers and attendance records.
Editor and accounts manager for Convocation June 2012
Lecture – Foundation in Science, Diploma in Business Management, Certificate in English Language, and Diploma Nursing
Cultural Night committee member in charge of protocols

English Language Lecturer, Doyle-Gusikowski. Ratkechester, North Carolina

May. 2012 – Oct. 2012

Conduct classes for 100% foreign students (mostly from Africa, Somalia and PNG).
Train students (children/ adults) to read, write and pronounce English Language.
New syllabus designing and developing.
Classroom management
Planning, preparing and delivering lessons to a range of classes.
Preparing and setting tests, examination papers, and exercises.
Marking and providing appropriate feedback on oral and written work
Organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursion.
Attending and contributing to training sessions;
Student registrar for Convocation November 2011

Education

North Gottlieb, Lake Angel, Nebraska

Bachelors of Education (TESL), Teaching English as Second Language, Jun. 2011

Languages

Bahasa Malaysia

Fluent

English Language

Fluent

Tamil

Conversational

Skills

Microsoft Excel

Experienced

Microsoft PPP

Expert

Microsoft Word

Expert

Expected Salary

References

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking an administrative role where I can utilize my education and experience to add immediate value to an organization.

Employment history

customer service executive, Willms, Parker and Kessler. East Allenfort, Nebraska

Jan. 2020 – Present

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

chief cashier, Lesch, Graham and Fay. Danielchester, Massachusetts

Oct. 2017 – Jan. 2018

Receive payments and post amounts paid to customer accounts.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Negotiate credit extensions when necessary.

Education

Eastern Waters Institute, West Tashiamouth, California

certificate in HIV testing services, Health, Oct. 2016

Eastern Alabama University, East Santoston, Illinois

diploma in business management, Business management, Sep. 2015

Skills

people management

Skillful

Business to business coordination

Skillful

customer delight/satisfaction

Experienced

Customer experience

Expert

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Senior Customer service executive with 5+ years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing company policies and comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.
Motivated , goal driven with strong work ethic and committed to offer quality work within given time line

Employment history

Jul. 2019 – Present
Yundtburgh, New Hampshire

Senior Customer Service Executive, Zieme, Kuhic and Lemke

successfully led a station setup team of 8 personal for the launch of indigo at bhopal.
Responsible for team planning, job distribution and overall airport operation with a team of 22 staff.
Supervise the work of customer service employees for on time performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Nov. 2015 – Apr. 2016
East Edrabury, Texas

Customer Service Assistant, Anderson-Boehm

Worked as customer service assistant at Indore airport having a traffic of 82000 passenger/month (approx.).
Working committed to one time performance and continuously striving for improvisation .
Handled ground operations efficiently by delivering consistent premium service at all touch points (checkin, security, boarding, arrival, ramp )
Handled guest queries related to operation and monitoring if customer complaints/discrepancies received are logged and acceptable solution provided.
Active team member in guest interaction for building effective public relations and taking feedback for further improvement.

Aug. 2014 – Feb. 2015
Ernsermouth, Minnesota

Software Tester cum Technical Trainer, Muller-Hilpert

Worked with Arucom Electronics Pvt. ltd as a Software Tester cum Technical Trainer.
My work profile consist of manual testing of code written into the test machines (weighing indicators).
Preparing the training material and working on its continuous improvisation as per new technology and new product.
Delivered technical trainings to sales, customer support dept., assistant trainer, hardware testing engg, manual software testing engg.
Delivered non tech trainings to new as well as existing employees on personality development, communication skills etc.

Education

Aug. 2012

Bachelor Engineering: Electronics & Communication

Southern Ohio University – Lebsacktown, North Carolina

Apr. 2008

High Secondary School: PCM

Eastern Fahey – Lacychester, South Carolina

Jun. 2006

High School Diploma: All Compulsory

South Rau University – West Ja, Minnesota

Skills

Time management

Experienced

Communication skills

Experienced

Customer Service

Experienced

Team management

Experienced

Professional Summary

Talented, recognized expert in the fields of channel sales management. Equipped with 2+ years of experience in the areas of telesales & services, marketing, business operations and development. Eager to advance my career and obtain a Customer service director position within a reputable, growth-oriented company.

Employment history

Senior Customer Service Executive, Jacobson Group. Port Ignacioberg, Massachusetts

Jan. 2020 – Present

· Lead generation through cold calling, Record & maintain quality of leads & ensure progression of leads from identification to closure

· Answers the customer queries, understand their problem & help customers with our services & know their feedback

· Responsible for maintaining a high level of professionalism with clients & worked to establish positive rapport with every caller.

· Ensure end to end delivery & sustain the given targets.

Customer Relationship Officer, Zulauf-Bernhard. Norrisberg, Arizona

Feb. 2018 – Jun. 2018

· Managing customer centric operations and ensuring customer satisfaction

· Responsible for meeting teams target, interacting with all key people and convince them to close the lead keeping all the major aspects in front and increased sales growth

· Analyzing the requirements of customer and offering them best suitable product

· Forecasting sales targets and executing them in a given time frame

· Skills in developing relationships with key decision-makers for revenue

· Responsible for Co-ordinating with existing and new customers

Education

Eastern Arkansas University, Port Craigberg, Rhode Island

Post Graduate Diploma, Operations management, Present

North Illinois University, Martifort, New Jersey

Bachelors of Commerce, Accounting & Finance, Dec. 2017

Achievements

Skills

Eager to learn new things

Ability to produce best result in pressure situation

Proven leadership skills

Ability to work independently or as a part of a team

Highly organized & efficient

Excellent written & verbal communication skills

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking for a same role where I can utilize my education and experience to add immediate value to an organization.

Employment history

CUSTOMER SERVICE EXECUTIVE, Graham, Luettgen and Bahringer. Jamisonhaven, Delaware

Dec. 2018 – Present

Calculate and quote charges for services such as long-distance connections.
Promote company products, services, and savings plans when appropriate.
Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

CUSTOMER SERVICE EXECUTIVE, Schmitt LLC. Streichhaven, Kansas

Dec. 2013 – Apr. 2014

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.

Education

North Treutel, Gussiemouth, Georgia

BACHELOR IN TRAVEL AND TOURISM, TRAVEL AND TOURISM, Present

Eastern South Carolina College, South Marquisside, Texas

ADVANCE DIPLOMA IN COMPUTER APPLICATION, COMPUTER APPLICATION, Oct. 2009

Southern Grant Institute, Arnoldstad, Kentucky

Associate of Science, SCIENCE, Nov. 2008

Awards

DECLAIRATIONA

DECLAIRATION

DECLARATION

Languages

ENGLISH

HINDI

ARABIC

Skills

CUSTOMER SERVICE

MS-OFFICE,WORD,EXCEL,POWERPOINT

MANAGMENT

BUSINESS DEVELOPMENT

SALE AND MARKETING

OPERATION AND BACK OFFICE

Professional Summary

Nearly 2 year up experience in developing content for new project implementation, breakdown maintenance, Installation and commissioning, cable laying from control room to field instrument.
Nearly 8 months experience in customer support executive at Gamma process India pvt. Ltd.
Understanding skills like soft skill training , customer support , Good team player , Analytical skill, customer complain resolution.

Employment history

Customer service executive, Balistreri LLC. New Margarettastad, North Carolina

Mar. 2019 – Apr. 2019

8 months (contractual) experience in customer support executive at Gamma process India pvt. Ltd.

Understanding skills like soft skill training , customer support , Teamwork , Leadership , Analytical skill .
This process name was Government e-Marketplace.

Engineer, Ankunding-Barton. Faheyfort, Maryland

Mar. 2018 – Jun. 2018

I completed plant training for various Instrument like that critical, non-critical, most critical, etc. Working closely with Sr. Engineer and project team to implement new project like that KTA, HYDROGENATION, 150TR UTILITY, PTP.

Coordinating with the manager and Sr. Engineer and other departments to breakdown maintenance for instrumentation.

Supervisor, Jacobson, Harber and Kshlerin. Houstonport, Tennessee

May. 2016 – Sep. 2016

In this company profile I worked in plant area and function was that like that Instrumentation installation and commissioning.In this plant we solve Breakdown maintenance and ISO TAG work, PM schedule ,etc.

Finalization pf the cable route from the field instruments to the control room and JBs.

Education

Roob College, Annabelmouth, Kentucky

Bachelor of Science, INSTRUMENTATION ENGINEER, Sep. 2015

The Iowa Institute, Goodwinburgh, Illinois

High School Diploma, Science, Feb. 2011

Skills

Hard Worker

Problem solving

Project Management

Teamwork

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Seasoned Customer Service Representative offering 20+ years of expertise in the areas of Problem solving and product knowledge. Cash handling experience from the level of management position.
Friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Bilingual

Employment history

Oct. 2000 – Present
Lake Robin, Minnesota

Customer Service, Dickinson, MacGyver and Gulgowski

Cashier, Customer Service, Answer the Phone, Assist Customer with questions about products, Print Customers Pictures

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Dec. 2017 – Present
East Janview, Kentucky

Customer Service Executive, Weber-Dicki

Answer Phone Calls from the guests and assist them with their reservations. Calling Partners to get to a middle ground to assist the guests and them too. Enter data in the computer.

Provide assistance for customers with special billing requests.
Listen to customer requests, to answer questions and provide telephone information.
Assist the partners or guide them to the right department that way they get the right information in terms of their system.
Resolve guests reservations problems.

Education

Nov. 1988

High School Diploma

East Grant University – Kirlinville, Maryland

Skills

Customer Service

Expert

Cash Handling

Expert

Answer Phone Calls

Expert

Photo Department

Experienced

Professional Summary

Enthusiastic and ambitious customer service executive with wide-spread exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

A personable individual who enjoys working with people and building long lasting relationships.
Proactive, friendly and dedicated towards bettering the passenger experience with timely assistance.

Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

Actively seeking a role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Executive, Dickinson, Dicki and Schimmel. Lake Kacyshire, Mississippi

Nov. 2019 – Present

Currently working as a Customer Service Executive at Nagpur Airport.
* Perform my duties well at every Allocations.
* Provide alternatives to passenger complaint and query.
* Work hard each day towards achieving passenger satisfaction.

As an Intern, Ernser Group. Reidmouth, Utah

May. 2016 – Jun. 2016

Worked as an intern with a clinical psychologist and learned to perform a few psychological tests.

Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, and vocational development and adjustment.
Write reports on clients and maintain required paperwork.
Develop, direct, and participate in training programs for staff and students.

Education

West Dare, Nicolasville, Oregon

Master of Arts, Clinical Psychology, Jun. 2018

West Metz, South Elaina, Louisiana

Bachelor of Arts, Psychology, Sep. 2016

Skills

Accomplished communicator who understands the value of listening, thoughtful responses and objectivity.

Confident conflict mediator with a proven ability to reach solutions that are beneficial for both passenger and company.

Willing to learn about new products, and committed to providing product information in a way that is honest, tactful and memorable.

Professional Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable in change in environment creating effective presentations, and developing opportunities that further establish organizational goals.

Employment history

Customer Service Executive , Concentrix Corporation, Kulas-Yundt. Gottliebmouth, Mississippi

May. 2018 – Present

Provide First Call Resolution as possible to ensure performance efficiency
Ability to handle 60 to 100 calls and 20-30 pending tickets in a day
Learned to communicate with callers around the world mainly US/UK and Korean
Remember and put to use large information as ICAO Airport code
Able to type and maneuver between different windows of program efficiency

Telesales Executive, Steuber Group. Bergnaumfurt, Alaska

Jul. 2017 – Sep. 2017

Contacting potential or existing customers to inform them about a product or service using scripts mostly on making sales with credit card

Answering questions about products and the promotions that Maybank provide
Asking questions to understand customer requirements and close sales

Part Time & Event Crew, Flatley-Bashirian. Port Sandieburgh, Kansas

Mar. 2017 – Apr. 2017

Ensure that the Shift Manager can drive the Zamboni on and off the ice safely and assist the Shift Manager with ice preparation.
Handle all phone inquiries in the same kind and courteous manner.
Assist the Shift Manager with closing the facility.
Helping shift manager if there is any events taking place

Technician [ On Job Training ], Donnelly, Reinger and Lehner. New Augustside, Maine

Aug. 2015 – Nov. 2015

Assemble and install electrical, plumbing, mechanical, hydraulic, and structural components and accessories, using hand tools and power tools.
Check for corrosion, distortion, and invisible cracks in the fuselage, wings, and tail, using x-ray and magnetic inspection equipment.
Clean, refuel, and change oil in line service aircraft.
Conduct routine and special inspections as required by regulations.
Disassemble engines, and inspect parts such as turbine blades and cylinders for corrosion, wear, warping, cracks, and leaks, using precision measuring instruments, x-rays, and magnetic inspection equipment.

Education

East Herman, Port Georgeanna, Maryland

GED, Mechanical Engineering, Present

East Delaware Institute, Genesisstad, Hawaii

GED, Occupational Safety And Health, May. 2016

Eastern Kshlerin, West Everetteside, North Dakota

GED, Aircraft Engineering, Aug. 2015

West Walter Institute, Jamalburgh, Texas

Feb. 2010

Skills

Excellent Verbal Communicating and Writing

Excellent in Team Work,Leadership and Time Management

Excellent In Information Communication Technology Knowledge

Good In Interpreting Data and Manuals

Sales

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Executive, Roob-Medhurst. West Loraleefort, Minnesota

Feb. 2019 – Present

Providing support to customers and stores in UK, Ireland, Australia and India through emails and social media platforms like Facebook, Twitter and Google play store.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Visiting stores for a face to face customer interaction with customers in order to experience day to day store operations.

Customer service Executive, Franecki, Brekke and Stoltenberg. Dexterview, Rhode Island

Jun. 2017 – Aug. 2017

Providing complete customer service for Barclays bank in the UK.
Assist customers by providing information and resolving their complaints.
Answer customers’ questions, and provide information on procedures or policies.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

Schaden Institute, South Raeannborough, Illinois

Bachelors in Mass Media, Advertising, Aug. 2016

Buckridge Academy, New Michaelmouth, South Dakota

High School Certificate, Commerce, Sep. 2011

The Pennsylvania Academy, Port Elvera, Mississippi

Secondary School Certificate, Jun. 2009

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Professional Email writing

Marketing

Advertising

Sales

Guest Relations

Retail

Customer Support

Telephone Etiquittes

Professional Summary

Trained in the health care domain, would like to apply my knowledge, ability of analysis and skills in the filed on my interest which will offer me a professional growth with being resourceful.
Customer-focused, performance-driven executive with diverse experience and verifiable success in the areas of pharmaceutical sales, marketing, and communications.

Employment history

• Associate Business Analyst (Life science domain), Lang, Yundt and Rohan. Hermistonfurt, Oklahoma

Jun. 2018 – Present

Worked extensively on biological data (curation/editing/reviewing/drafting) revolving around online databases like PubMed, OMIM, HGMD, UCSC; NCBI; Locus-specific mutation database; Well versed with Clinical trials; Mendelian inheritance; Writing scientific blurbs/documents; Clint interactions for project updates; Excellent in handling Microsoft Excel and Word.

Customer Service Executive, Klocko-Wuckert. West Douglass, Mississippi

May. 2017 – Jun. 2017

Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken on CRM
Compute figures such as balances, totals, or commissions.

Education

North Grant College, Marcelhaven, Nebraska

Master of Science, Microbiology, Feb. 2017

East Hyatt, Rickchester, Minnesota

Bachelor of Science, Microbiology, Jul. 2014

Skills

biological content writing

Genomics

Project management

Scientific writing

Client interaction

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

A task oriented person with an eye for detail, hardworking and open to feed back.

Strengths :

1] Communication skills
2] Leadership qualities
3] Adaptability
4] Problem solving
5] Critical thinking
6] Patient

I will use my skills in the best way possible way for achieving the company’s goals and to solve problems in an effective manner in a challenging position.

Employment history

Jun. 2017 – Oct. 2017
Leuschkeland, Illinois

Customer Service Executive, Kertzmann LLC

I worked as a Customer Service Representative.
It was inbound and outbound calls for UK.

1] I dealt with all kinds of customers to help them with their issues.
2] I dealt with aggressive and abusive customers and help them with their issues.
3] I have learned to talk to 100 – 150 customers per day.
4] I learned how to stay calm, convince and patiently help out the customers.

Achievements :
1] I had a salary hike from 2.5 to 2.7 after 6 months.
2] I got vouchers for ‘best executive for the week’ several times.

Amazon gave me a great opportunity to socialise and interact with new people.
It was a great opportunity to learn that there are different kinds of customers.. happy, sad, low, angry, abusive etc.

Jan. 2017 – Mar. 2017
Hammeston, Washington

Security and Fraud Officer ( SFR ), Thompson, Hilll and Jaskolski

In HSBC, I worked as a Fraud Investigator.
It was Outbound calls for UK.

1] I rang up customers and helped them with issues in regards to their debit/credit card.
2] I learned the different kinds of blocks that could be applied to a debit/credit card.
3] Guided access on how to use debit/credit cards.
4] Explained to customer’s that there are several reasons why one’s transaction can be declined.
For example :
> Midnight.
> Huge amounts.
> Wrong OTP
> Untimely request of withdrawal of money.
5] I learned how to unblock debit/credit cards.

Education

Apr. 2017

B.Com Generals

Monahan University – South Galen, Utah

Oct. 2012

High School Diploma: MEC – Math Economics Commerce

South Predovic – Milfordview, South Carolina

Apr. 2009

High School Diploma: SSC

East Kentucky University – Port Dorthystad, Nevada

Skills

Manual testing [ Automation ]

Beginner

Microsoft Office Word

Experienced

Microsoft Office Excel

Skillful

Tally ERP – 9.0

Beginner

Professional Summary

I am a trustworthy, hard-working, reliable, adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Able to lead others and a decision maker in demanding circumstances. I have proved these skills through my work experience. I am always eager to learn new skills and extend my knowledge base to develop my abilities within the workplace. A high level of self motivation allows me to see task through to the end.

Employment history

Senior Team Leader, Quigley-Nikolaus. South Joye, Kansas

Nov. 2012 – Present

Handling escalation sent by internal and external clients
Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, process gaps, program improvement, or process change
Recommend changes to promote and support interests of both the internal and external groups
Direct, plan, or implement process, objectives, or activities of organizations or businesses to ensure continuing operations, to increase productivity
Review reports submitted by staff members/MIS team
Make presentation and process map
Understand client requirements and prepare plan to execute it along with challenges, support required & recommendation
Communicate with clients and evaluate their needs
Collaborating with management on employee and customer service issues
Collaborating with human resources team for recruitment, organize weekly and monthly activities, including the approval of human resource plans or activities
Make sure all employees adhere to company’s policies and guidelines
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Discover training needs and provide coaching
Motivate team members, listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Carrying out performance reviews

Customer Service Executive, Schmidt Group. McKenzieview, Ohio

Jul. 2012 – Nov. 2012

Claim adjuster to settle the claims by filed by customer in coordination with dealer
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers
Managing team in absence of team leader
Allocation of task within team

Team Member (TML1), Hackett, Denesik and Hand. Lacystad, Utah

Oct. 2011 – Dec. 2011

Customer service responsibilities include greeting customers, taking orders, and completing customer transactions on the cash register
Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
Prepare beverage & dessert items, such as hot coffee, cold coffee and ice cream dishes, using standard formulas or following directions
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Prepare bills for food, collect payments from customers, balance receipts and payments in system

Customer Service Associate, Stroman and Sons. Schadenmouth, Louisiana

May. 2011 – Jul. 2011

Managing incoming calls and customer service inquiries
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools

Customer Service Executive, Jacobs, Effertz and Treutel. Kesslerberg, Kansas

Jun. 2010 – Jul. 2010

It was a multitasking profile from customer service to cashier
Preparing inventory
Take customers’ orders and write ordered items in register
Make sure the ordered product packed well and dispatched on time
Collect payments

Customer Service Representative, Spencer Inc. West Kristine, New York

Jan. 2009 – Apr. 2009

Managing incoming calls and customer service inquiries
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools

Education

Northern Connecticut College, Halvorsonborough, New Jersey

HSC, Commerce, Dec. 2011

Eastern Durgan, Halvorsonfurt, Delaware

SSC, Feb. 2006

Strength

Hobbies & Interests

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English

Hindi

Marathi

Gujarati

Skills

MS Excel

MS PowerPoint

MS Visio

Corel Draw

Gimp

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction , with an overall experience of 2 years.

Timely and professional with good communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service agent role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Executive, Herzog, Senger and Moore. North Tyishabury, Massachusetts

Dec. 2019 – Present

Respond to customer requests, on live chat and helpdesk .
Provide assistance for customers with special billing requests.
Promote company products, services, and savings plans when appropriate.
Resolve customer complaints or answer customers’ questions regarding policies, pricing and procedures.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers’ tickets by helping them with KB’s
Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
Add and maintain the knowledge base to improve troubleshooting methods.

Product Assistant, Maggio, Hane and Cremin. Schmidtbury, Kentucky

Oct. 2018 – Apr. 2019

Handle live chat and tickets for spiraldesk customers.
Engage with existing customers using online surveys , which includes product suggestions.
Coordinating with development team for technical or change requests from customers.
Scheduling demo and presenting the basic features of the product with new customers.
Monitoring the product uptime during the job timings.

Jr Systems Administrator, Wunsch, Feeney and Baumbach. East Patrica, Kentucky

May. 2017 – Jul. 2017

Respond to customer requests, on live chat and helpdesk .
Provide assistance for customers on hosting platforms.
Working with escalation teams to escalate and resolve Level 2 issues.
Cpanel server setups and migrations.
Service monitoring using nagios.

Education

Northern Nebraska Academy, Marenville, Michigan

Bachelor of Technology (Electronics and communication)), Engineering, Mar. 2010

Skills

Customer Service

Linux

Cpanel

Professional Summary

Positive, hardworking, with 4 years’ experience managing retail and service operations.
Excellent Skill for front line customer handling.
interested in new experience in different filed in customer service and back office.
knowledge and experience with work on oracle CRM, CPOS tools.
Knowledge to attend front-line customer handling.
Experience with achieve sales target and customer service.

Employment history

SMART CREW, Thompson and Sons. Karrichester, Iowa

Sep. 2017 – Present

Best retail employee certificate from Jan 2016 to Dec 2016.
Best retail employee certificate from Jan 2017 to Dec 2017.
Best Retention executive certificate on January 2018.
Experience in VS and VMS in Sales and service.
Promote from Executive to Smart Crew .

Customer Service Executive, Howell-Toy. Joshmouth, Utah

Mar. 2014 – Aug. 2014

Archive Highest productivity certification from July 14 to Sep 14.
Handle all request and complain for process related.
Experience to get customer problem and giving a satisfactory resolution.

Education

O'Kon Institute, Lake Marion, Colorado

B COM, Dec. 2015

Western Oklahoma Institute, North Dorla, Kansas

TALLY, COMPUTER APPLICATION, Sep. 2015

South Veum, West Kraigshire, Idaho

12th, Commerce, Jan. 2011

Additional information

Skills

Knowledge in Customer application

Approx 4 Year's Experienced in VODAFONE INDIA LIMITED

Expert in Telecom as Sales & Service Executive

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Senior Import Documentation Executive with 2+ years of experience in Shipping and related activities. Handling multiple import activities. Proficient at building and maintaining professional relationships with customers. Work as a functional resource in Trinidad and Tobago Cluster transition (onsite) project.

Employment history

Mar. 2019 – Present
Austinmouth, Pennsylvania

Senior Customer Service Executive, Gerlach, Rice and Rogahn

Daily contacting agency via mail or telephonic conversation.
Checking the DPS (Daily Positioning Sheet) of each service from Agency and according to it make changes in KPI.
Pull the list of DSR (Documentation Stages Report) from LARA, and convert it into Excel and segregate it into different sheets like Hazardous Cargo, Reefer Cargo, Break-bulk cargo, Empty Container, Transhipments, etc.
Verifying the Consignee and the Notify between LARA and DSR. IF found any discrepancy then send query to the POL.
Coordinating various teams to resolve these queries as soon as possible.
Custom Lodgements in to the System called Atlantis.
Send the invoices to the customers through Email.
Send invoices to special customers with different currency rates.
Send BAR (Booking at Risk) Report to the agency.
Comparing the containers of the vessel with PML (Port Master Load) file and the System Discharge List.
Send NOA (Notice of Arrival) to the customers.
Send B/L drafts on request of the customers.
Send HAZ Manifest, Reefer Manifest to the arrival port.
Giving training to the new joiners.

Jan. 2016 – Mar. 2016
Antonyton, Connecticut

MIS Assistance, O’Hara, Paucek and Gleason

Coordinating with various hubs & client for timely dispatch activities, POD’s collection &smooth operational working
Generating MIS report, checking & validating the same before sharing by using various excel formulas like Vlook-up, Hlook-up, Pivot, etc.
Responsible to provide exact information to client regarding deliveries of shipment.
Analysing the report closely to improve the efficiency.
Generating KPI reports which helps to understand the scope of improvements.
To solve the queries by sales person and customer related to problems of procedure and status of dispatch of material
Making Power Point Presentation for Weekly, Monthly & Quarterly Operation Review Meetings
Leading the Face To Face review meetings with client & understand the scope of improvement & analysis the same & improve the same within given target date
Making MOM of meeting & complete the action points within given target time & update the same to all
Updating proof of deliveries in system of client.
Providing status Proof of deliveries punch in system & pending
Collection of POD’s & submitting the same to Client on time
Providing summary of POD’s submission in respect to POD’s submitted & POD’s pending.

Education

Present

Post Graduation: Shipping

West Connecticut University – Streichland, Idaho

Aug. 2014

Bachelor in Management Studies: Marketing

Mosciski College – South Kevamouth, Minnesota

Skills

MS Excel

Experienced

Leadership

Experienced

Adaptability and Flexibility

Experienced

Customer Service

Experienced

Problem Solving

Experienced

Time Management

Experienced

Professional Summary

Experienced human resources professional seeking an opportunity to advance my career within a growing, employee-focused organization. Over 4 years of success providing start-ups, small businesses with human resources consulting and management. Advanced technical skills, adept at using Human Resources Management Systems (HRMS), Human Resources Information Systems (HRIS), Human Capital Management (HCM) databases. Expert in Recruitment and Training, expense and payroll management, project management, and analytics.

Education

Howell Academy, Reillyview, Minnesota

Master of Science, Industriial Microbiology, Apr. 2015

Southern Turner, East Samuel, Connecticut

Bachelor of Science, Microbiology, Mar. 2013

Hermiston College, Marqueritefort, Montana

High School Diploma, Science Stream, Jul. 2010

Employment history

Senior Customer Service Executive (HR Consultant), Carroll Group. Yelenaland, Indiana

Apr. 2019 – Jul. 2019

● Communicated with potential hires to provide clarity on expected tasks, compensation and policies.

● Cold calling potential leads shared by the back end department and understanding their requirements.

● Sharing relevant opportunities after researching with our potential clients.

● Conducting Skype interviews with the clients and explaining our premium membership plan to them.

● Delivered consultative services and recruited qualified and diversified candidates for employment.

● Explaining the benefits, Roles and Responsibilities to the potential clients.

● Upsold customers by recommending and promotions to increase revenue.

● Collecting payments over Skype for our premium membership plan.

● Maintaining follow up with the client if needed.

● Achieved departmental objectives by collaborating with staff to share and implement best practices.

● Closed over €7 k in new sales in 6 months.

Senior HR Executive, Tremblay, Predovic and Windler. Marshallstad, Oregon

Jun. 2017 – Dec. 2017

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Process paperwork for new employees and enter employee information into the payroll system.
Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Develop or implement recruiting strategies to meet current or anticipated staffing needs.
Conduct exit interviews and ensure that necessary employment termination paperwork is completed.

Talent Acquisition Specialist, Mertz, Feeney and Collier. Carylonmouth, Louisiana

Sep. 2016 – Nov. 2016

Hire employees and process hiring-related paperwork.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Schedule or conduct new employee orientations.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Review employment applications and job orders to match applicants with job requirements.
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Interview job applicants to obtain information on work history, training, education, or job skills.
Develop or implement recruiting strategies to meet current or anticipated staffing needs.
Advise management on organizing, preparing, or implementing recruiting or retention programs.
Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.

Senior Recruiter, Zemlak, Welch and Harris. Lake Hiltonbury, Virginia

Jun. 2015 – Jan. 2016

Designing and updating job descriptions Sourcing potential candidates from various online channels (e.g. social media and professional platforms like StackOverflow and Behance) Crafting recruiting emails to attract passive candidates Job brief.
Interview Co-ordination
Analyze training needs to develop new training programs or modify and improve existing programs.
Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
Conduct orientation sessions and arrange on-the-job training for new hires.

Lecturer, Schuppe-Mann. Prohaskafurt, Virginia

Sep. 2014 – Nov. 2014

Additional information

Hobbies

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English

Hindi

Marathi

Gujrati

Skills

Multitasking

Service standard compliance

MS Office proficiency

Training development aptitude

Excellent time management skills

Professional Summary

Enthusiastic and friendly customer service specialist with wide-spread transferable skills in management, sales, and operations. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business and connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Employment history

Customer Service Executive, Ullrich, Abernathy and Cole. Zackaryton, New Mexico

Dec. 2017 – Jan. 2018

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Order tests that could determine the causes of product malfunctions.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.

Customer Service Associate, Schmidt, Frami and Bins. Manfort, Alabama

Nov. 2016 – Jun. 2017

Association between Plants, Salesman and Distributors.
CS operation since purchase orders were placed officially to international supplier or manufactures until payment done via SAP system (check cost and profit, sales contract sign-off, check international transaction payment such as bank slip, L/C.., contact many plants to order goods, push lead time of production, goods schedule delivery on time, arrange export goods and monitor shipment, prepare shipping documents, ensure stocks or spare parts availability with forecast…)
Handling customer’s complaint and assistting customer regarding product inquiries, quality issue and warranty.
Analyse reports/data to provide reporting to managers.

Marketing Administrative, Heaney and Sons. Keeblerland, Arkansas

May. 2015 – Aug. 2015

Paperwork management (quotation, project license, announcement letter, report….)
Marketing process (GFP, mySingle, Contract, SAP System)
Marketing payment, keep payment on time without delay and balance marketing budget
Marketing logistic for activation, event, conference
Other duties for HHP Marketing team: book meeting room, check vendor quotation, check Marketing evidences/documents, etc.

Education

East Gusikowski College, Tashiaberg, California

BBA, Business Administration, Dec. 2012

Languages

Vietnam

English

Skills

Administrative office

Research, analyzing report

Computer

Customer Service

Professional Summary

Trustworthy, dependable, responsible Admin Assistant with 2 years of experience providing ongoing support to a notable team within the technology industry. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Well-organized with in-depth technical knowledge and keen attention to detail.

Employment history

Customer Service Executive, Johnston LLC. South Sina, Kansas

Jan. 2020 – Present

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Data Entry Clerk, Reilly Group. Lake Jamar, Tennessee

Jan. 2018 – Feb. 2018

Use computers for various applications, such as database management or word processing.
Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
Locate and correct data entry errors, or report them to supervisors.
Select materials needed to complete work assignments.
Maintain logs of activities and completed work.

Preschool teacher, Wilderman, Lubowitz and Prosacco. Tuanburgh, South Dakota

Jun. 2017 – Jul. 2017

Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
Observe and evaluate children’s performance, behavior, social development, and physical health.
Read books to entire classes or to small groups.
Attend to children’s basic needs by feeding them, dressing them, and changing their diapers.
Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
Serve meals and snacks in accordance with nutritional guidelines.
Prepare materials and classrooms for class activities.
Meet with parents and guardians to discuss their children’s progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.

Admin Assistant, Heathcote Inc. Chelsieton, South Dakota

Aug. 2016 – Nov. 2016

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Maintain scheduling and event calendars.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Prepare and mail checks.
Order and dispense supplies.

Education

Kohler Institute, New Lindsey, Iowa

Associate of Arts, STPM, Aug. 2014

East Berge, Lake Cristichester, Maryland

Associate of Arts, SPM, Aug. 2011

Languages

English

Malay

Tamil

Skills

Microsoft Office

Microsoft Excel

Microsoft Powerpoint

Photoshop Editor

Customer Service

Greet visitors and handle their inquiries or direct them to the appropriate Company according to their Needs.
Check-in and Boarding process.
Depature and Arrival of Flights.
Resolve Customer problem at Airport end.

Manage daily executive of customer service activities pertaining to the arrangement of warehousing distribution and import shipment for key accounts.
Ensure proper and timely executive and follow up on customers instructions and requests.
Updating warehouse management inventory timely and accurately.
Arrange and coordinate all import shipment matters by air & sea according to clients requirements.
Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipment to customers.
Fulfil order and generate report using the Company’s in-house warehouse management report system.
Collaborate with finance department to ensure timely and accurate billing.

Responsible to address queries & complaints of the customers
Resolving customer grievances
Handling calls & emails of the customers
To provide them best resolutions of their concerns.

Archive Highest productivity certification from July 14 to Sep 14.
Handle all request and complain for process related.
Experience to get customer problem and giving a satisfactory resolution.
Pro-actively tracking and E2E follow up till closure of the escalated incidents reported by customers.

Part of escalation team for TCL handle escalations done to VP level, co-ordinate with customer, internal teams and vendors to resolve the case on top priority. Prepare case synopsis and submit report to all stake holders.
Assure customer for proper resolution of their query and resolve customer’s issues on priority.
Incident management through the resolution for enterprise customer. Ensuring TAT’s are achieved and SLA is maintained throughout resolution of incident.
Co-ordinate and follow-up with field teams and respective Regional heads for network changes to improve the service for large enterprise customers as well as carrier customers.
Take follow-up and track all cases of international carrier customers -British telecom, AT& T, Verizon, Telstra, NTT communication, T-systems , Reliance communications, Bharti, BSNL, Aircel, Sify, MTNL etc.
Prepare and share RFO reports for all customers on daily basis, handle RFO related queries of customer.tc
Coordinating with program managers, account managers, service managers, and service delivery teams for E2E issues related to Service Delivery and Service Assurance for customers.

Cleared Level 1 Assessment- 20/Oct/2016
Cleared Level 2 Assessment- 03/Jan/2018
AML and Sanctions Compliance for Transaction Processing Assessment (Annual Assessment)
AML and Sanctions Compliance for Transaction Processing – VILT Assessment – Attempt 1 with 95% -17/10/2016
AML and Sanctions Compliance for HOST Payment Services (Annual Assessment) -13/10/2016
AML and Sanctions Compliance for Transaction Processing Assessment – 13/10/2016
AML and Sanctions Compliance for Transaction Processing Assessment (Attempt 1) with 85% -13/10/2016

Proactively involved in solving the customer problems
Trained and guided newly recruited employees regarding the process
Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.
Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company’s brochures and destinations.

Designing and developing a tour.
Determining an itinerary, arranging for tour escorts
Assisting the overseas tour operating Partner Company in developing brochure content and marketing programs.
Making travel and accommodation reservations.
Offering face to face and telephone advice to customers.
Quoting holidays and converting these to bookings.
Maximizing sales and customer holiday experience by suggesting upgrades.

successfully led a station setup team of 8 personal for the launch of indigo at bhopal.
Responsible for team planning, job distribution and overall airport operation with a team of 22 staff.
Supervise the work of customer service employees for on time performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Good skills in conducting internet research for obtaining customer information

Having a close watch on the improvements on the US client’s needs.
Analyzing the work done and making daily reports to be sent to the client.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Take the extra mile to engage customers and resolve their issues.
Guiding subordinates in the team by monitoring their performance and encouraged them to enhance their learning curve.
Play a pivotal role in mentoring and training new joiners.
Managing large amounts of inbound and outbound calls in a timely manner.

8a4facf5-4073-4173-815e-b7de0111865b

Andrew Smith

Professional Summary

Employment history

Education

Skills

4589cebc-6f0b-4e3a-a2b0-95e112b61c64

Andrew Smith

Professional Summary

Employment history

Education

Languages

Skills

Expected Salary

References

3ddae0ee-8245-43cf-90ef-32735b860ad4

Andrew Smith

Professional Summary

Employment history

Education

Skills

f54b63e6-7f77-4786-8703-c77b5523f1ee

Andrew Smith

Professional Summary

Employment history

Education

Skills

0424df38-2301-4d20-a831-c3b03ff21501

Andrew Smith

Professional Summary

Employment history

Education

Achievements

Skills

4f067427-95eb-4562-b7ee-bc647dd5f45c

Andrew Smith

Professional Summary

Employment history

Education

Awards

DECLAIRATIONA

DECLAIRATION

DECLARATION

Languages

Skills

839eeb01-161e-4aa1-82e6-e21b1e10953c

Andrew Smith

Professional Summary

Employment history

Education

Skills

cbecaadc-ca0f-4581-8314-6feecac5af93

Andrew Smith

Professional Summary

Employment history

Education

Skills

171979f1-308f-4f8d-811a-ff84857c1cd2

Andrew Smith

Professional Summary

Employment history

Education

Skills

8a889bb2-1c69-4f72-982b-da0654da039e

Andrew Smith

Professional Summary

Employment history

Education

Skills

8f3ee3af-7f04-4ebc-98d8-ae78c49ddf0e

Andrew Smith

Professional Summary

Employment history

Education

Personal info

Skills

a3e073f4-1d9d-4a34-95cd-73f81acd160d

Andrew Smith

Professional Summary

Employment history