• Installation, Demonstration, Preventive maintenance, Troubleshooting & Repair of ultrasound machine
• Identify potential sales lead, participate in sales opportunities such as contract renewals and part sales.
• Focus on customer needs and satisfactions to become partner in their business and recommend value added services that will help the customer run their business more effectively
• Ensure administrative responsibilities such as ordering parts, maintaining customer service logs and internal service records in a timely manner with quality.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software in Client Location.
• Keep record of Tours & Client Issues.
• Provided on site technical support on state of the art robotic mass storage systems. 
• Major responsibilities centered on minimizing equipment downtime and ensuring customer satisfaction

• Respond to tickets, telephone calls, and email messages from customers, technicians, and site support personnel requiring assistance.
• Provide direction and guidance to on-site personnel in the installation, testing, and troubleshooting of network components, including (but not limited to) IP routers, Ethernet switches, and wireless access points, mounting hardware and antennas.
• Recommend hardware replacement when needed.
• Work on complex technical issues that require in-depth evaluation of various factors.
• Exercise judgment within broadly defined practices in selection method to achieve end results while maintaining customer satisfaction.
• Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by our client’s policies and escalation procedures.
• Keep accurate, detailed and timely records of troubleshooting processes in the ticketing system.

• Installation lead of Digital Cinema integration of 1,500 systems
• Provide on site service and maintenance for projector and audio systems to 16 theaters in Michigan, spanning over 500+ miles
• Perform in-depth troubleshooting and resolved emergency issues to meet SLA
• Perform regular maintenance on a wide range of Cinema related equipment
• Maintain an excellent working relationship with all customers through detailed documentation and communication

• Lead the team for the installation and troubleshooting of multi functional digital printers, copiers and press. 
• Responsible for the customer complaints and resolution for the issues. 
• Worked as customer service and support expert. 
• Provided xerographic and document-related products services and customer solution services. 
• Cooperated with dealers for excellent service quality and better customer communication. 
• Assigned as National Technical Support. 
• Trainer to new engineers about installation and maintenance.