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Andrew Smith

Professional Summary

Analytical and foreign trade oriented professional who offers experience in merchandise dispatch services to a well-known export and import company of wines and spirits. Deep communication skills dedicated to providing leadership, motivation and organization. Comprehensive knowledge of customs procedures, problem solving and market analysis; Strong analytical and problem solving skills.

Employment history

Sales Assistant, Walter, Romaguera and Wisoky. East Latesha, Iowa
Oct. 2018 – Present
  • General assistant.  
  • Purchases and sales of products. 
  • Customer service.
  • Sell makeup to clients.
  • Advise clients about colors and types of makeup and instruct them in makeup application techniques.

Customer Service Coordinator, Torp and Sons. North Simonmouth, Alaska
Aug. 2019 – Present
  • Foreign Trade. 
  • Merchandise Logistics.
  • Review, validation, monitoring and documentation processing.
  • Search for Tariff Fractions.
  • Merchandise clearance operations.

Broker Car, Bauch, Brown and Murray. New Marsha, Hawaii
Jun. 2018 – Aug. 2018
  • Sell or quote various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, freight, ships and airplanes insurance or specialized policies.
  • procedure for payment of premiums or payment of deductibles for partial theft, total theft or accident.

Education

Eastern Hartmann, North Trinastad, Georgia
High School Diploma, International Trade, Present

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Project management








import/export laws








tariff structures








problem-solving








analyzing foreign trade information








customer service coordinator

  • Raise Variations as required
  • Liaise with Drafting in regards to changes to Plans and Engineering
  • Communicate with Supervisors regarding job status 
  • Complete Handover packs
  • Maintenance Administration 
  • Administration duties for Construction Team and general office Administration
  • Diarise and book inspections for site supervisors

customer service coordinator

  • Confer with customers by telephone or in person to provide information about their water account.
  • Apply payments to customers account.
  • Resolve  billing complaints.
  • Process  night deposit and mail payments.
  • Assist customer with all necessary paper work to apply or disconnect service.
  • Assist with answering phones.
  • Prepare and mail customers bills.

customer service coordinator

  • Booking and coordinating home deliveries.
  • Liaising with multiple Courier companies.
  • Routing Deliveries. 
  • Working with JB Commercial Division to coordinate Local, Rural and Interstate Home deliveries.

customer service coordinator

  • Cash Registers
  • Cash office (responsible to count and prepare all registers for the store) 
  • Service Escalations 
  • Export On-Hold Report – Client liaison to ensure paperwork is provided to permit completion of all necessary customs formalities. Monitor and enforce all hazardous goods guidelines as per communicated procedures and restrictions. Daily liaison with Exports Manager on completion. 

customer service coordinator

  • Assisted in the student check-in and check-out process, including conducting room inspections, writing condition reports and appropriate paperwork.
  • Maintaining the student database in order to ensure that all information is up to date with the correct infromation
  • Answering phone calls from potential clients and providing relevant information to assist students in making the right decisions about the required accommodation type. 
  • Collaborating with the office admin and finance team in order to work together to achieve weekly and months KPI’s. 

customer service coordinator (central and south america)

  • Equipment and spare parts export. (Central and South America)
  • Export documentation.
  • Daily liaison with Station Operations Manager & Supervisors. 
  • Pre-Alerts & Pre-shipment clearance 

customer service coordinator

  • Prepared daily schedules for both international and domestic concourses. 
  • Checking in passengers at the airport and assisting them in the ticketing and reservation procedure
  • Continuous accurate updating and reporting. 
  • Timeously monitoring of SAM system to assure minimum service delays. 

customer service coordinator

  • Resolve customer complaints if manager is not present on the spot or answer customers’ questions regarding policies and procedures.
  • Issue various permits 
  • Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments 
  • Research information in the municipal archives upon request of public officials or private citizens.and collect appropriate fees.

customer service coordinator

  • Responsible for the supervision of twenty customer service consultants
  • Managing escalated calls from consultants 
  • Ensuring constant flow of customer/store calls
  • Met all customer call guidelines including service levels, handle time and productivity 
  • Providing outstanding customer service to improve customer satisfaction is met
  • Take ownership over team productivity and manage work flow to meet & exceed quality service goals
  • Handle and resolve customer complaints / inquiries via mail or phone in a timely and accurate manner

customer service coordinator

  • Effective planning of resources to ensure service delivery in line with customer’s SLA’s that meets the monthly variable revenue taking into consideration here seasonal changes that affect the business.
  • Ensure that supervisors and operatives adhere to safety, quality and sustainability standards.
  • Organized and conducted training’s for continuous improvements of standards to enhance the customer’s experience.
  • Personally managed the Platinum profiled customers (i.e. having more than 5 contracts or corporate) addressing key concerns.
  • Resolving the most complex of requirements or issues as and when standard procedures or processes failed and then reviewing the process either at ground level (if possible) or by liaising with the senior management team (if required) to find a feasible solution.
  • Regularly meeting with the developer’s community coordinators and managers to address their concerns.

customer service coordinator/administration

  • Liaise with Clients from Pre Start of Construction through to Maintenance Period. 
  • Provide regular construction updates to clients
  • Assist with Workflow for job starts
  • Request Soil Tests and Contour Surveys 
  • Request Building Approvals through Certifier
  • Request QBCC and QLeave Insurances online
  • Complete Colour Selections

customer service coordinator

  • Hosted daily tours with potential customers, partners, suppliers, Universities, investors, and Flex internal tours. 
  • Acquired knowledge of potential customers’ products, and/or technology to coordinate specific areas of interest for tours. 
  • Possess an understanding of Materials Process, SMT, second operations, and FQA. 
  • Review operational records and reports to project sales and determine profitability.Sufficient with new customer entries and on boarding.

customer service coordinator

  • Effective problem solving, customer service & customer complaints. 
  • Tracing Agent – Daily liaison with shippers, consignees and customs (Domestic & Internationally) 
  • Processing all Master Airwaybills and liaison with SAA, Express Air, KLM, Bridges, ACR, SA Airlink and submit reports to Johannesburg Gateway on a daily basis. 
  • Processing all Invoices and Cheque Requisitions of Courier Vehicles and Cell Phones before monthly payment. 
  • Calculating & processing overtime of 28 drivers + 12 office staff and submitting to HR before monthly payment. 
  • Processing daily Tax Invoices and Cheque Requisitions of Western Cape Suppliers and submit for payment to Head Office Finance (Creditors) 
  • Handling all queries regarding Supplier payments & Statements. 

customer service coordinator

  • To deliver shipping docs such as bills of lading and invoices to customers in compliance with customer’s give dateline
  • To ensure invoices are billed correctly for services offered and maintain company billing KPI
  • Handle and resolves customer complaints & inquiries via mail or phone in a timely and accurate manner
  • Handle incoming phone calls 
  • Alert customers on shipping and flow issues in advance

customer service coordinator/shop steward

  • Responsible for the supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service. 
  • Responsible to ensure personnel comply with established rules and regulations. 
  • Plan and coordinate operational activities and communicate with other station personnel, other departments and vendors as required. 
  • Responsible to ensure the protection and security of customers and company property at all times. 
  • Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel. 
  • Responsible for maintaining station records, completing reports and any other administrative support required by Station Management. 
  • Addressed passengers’ concerns about delayed and canceled flights and resolved the  issue through company policy. 

customer service coordinator

  • Oversees a team of associates at the Front End 
  • Provides prompt, courteous and knowledgeable service to all customers
  • Reviews and analyzes operational reports and audit results with managers
  • Communicates to all associates through daily meetings, bulletin boards, recognition programs, and information on customer service scores
  • Oversees and identifies issues and opportunities pertaining to the cash office as well as the service desk 
  • Develops and coordinates action plans with input from peers to continually improve and strengthen store

customer service coordinator

  •  Creating technical cases and doing initial trouble shooting with the technical articles available.
  • Following up with the customers on tech support cases worked by technicians to check whether the issue has been resolved or any further assistance is required.
  • Maintaining data on excel sheet and sending daily, weekly and monthly report to the reporting manager. This helps in getting good CSAT scores.
  • Managing Pune center in the absence of managers. Mentoring and coaching new hires in regards to the product and the internal tools. Initiating new ideas and projects for better performance of the team.
  • Improving product knowledge – Creating presentations for processes that are not available. Working actively with Change Management to ensure that the changes are implemented with the existing systems.
  • Testing new and upgraded tools and products to discuss the issues encountered with the management team, working out solutions with all the concerned teams.
  • Handling global queue monitoring project to bring down the global SLA. 

customer service coordinator

  • Answering customer enquiries and calls in the day-to-day operations and all aspects of client service for retail and professional product clients
  • Ensure adherence to internal policies while providing services to the clients.
  • Coordinating the request for sound system installations post the sales of products by liasoning with showroom executives for final commissioning for retail or the professional clients location
  • Supporting with engineer’s service calls chedules to ensure timely support to the retail and professional clients
  • Maintaining and producing accurate annual manintaince contracts for the customers and follow-up on timely renewal and payments
  • Generating monthly reports for reporting statistics of all services calls for engineers from all branches

customer service coordinator

  • Greeted customers and ensured customer satisfaction
  • Attracted potential customers by answering questions and suggesting product service information
  • Opened and maintained customer accounts by recording account information
  • Resolved product and service issues and offered best solutions
  • Managed sales floor

customer service coordinator

  • Recruit, interview, and select employees.Use computers for various applications, such as database management or word processing.
  • Special projects assistance.
  • Sales analysis.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken 

customer service coordinator

  • Foreign Trade. 
  • Merchandise Logistics.
  • Review, validation, monitoring and documentation processing.
  • Search for Tariff Fractions.
  • Merchandise clearance operations.

customer service coordinator (national distributors market)

  • Personalized attention to customers.
  • Lead time program tracking.
  • Sales administration.
  • Order entry administration.
  • Shipping coordination.
  • After sales service.
  • Warranty service.

customer service coordinator

  • Responsible for coordinating Return/Reject Material Authorization (RMA) cases from Lenovo.
  • Provided customer support to track pending RMA cases and manage review reports.
  • Compiled standard operational procedures for daily operations to achieve efficient, high-quality output.
  • On-boarded and mentored 3 new hires .

customer service coordinator

  • Advise customers of necessary actions and strategies for debt repayment. 
  • Receive payments by cash, check or credit cards and post amounts paid to customer accounts.
  • Notify collection agency and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. 

customer service coordinator/office manager

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Perform clerical duties such as handle incoming calls, greeting visitors, typing, data entry, filing, printing documents, and sorting incoming and outgoing mail.
  • Maintain scheduling and event calendars for supervisors, sales, and service technicians.
  • Schedule and confirm appointments for clients, customers, or supervisors. 
  •  Resolve customers’ service or billing complaints by performing activities such as refunding money or adjusting bills.
  • Locate and notify customers of delinquent accounts by mail, or telephone.