senior customer service associate
- Was Subject Matter Expert for the North America process
- Was then promoted to being Subject Matter Expert for the process
- Trained and mentored a team of 20 agents for cross support on the North America process
- Gained Skills on people management
customer service associate
- Cooked batches of food according to standard recipes.
- Wiped down kitchen surfaces with fresh cloths, hot water andcompany-approved cleaning products to prevent food borne illness.
- Handled cash, credit, debit cards and personal checks, providingcorrect change in payment transactions.
- Engaged customers warmly and provided immediate and dedicatedassistance.
- Completed all cleaning, stocking and organizing tasks in assignedsales area.
sr. customer service associate
- Reaching out to American Express’s Credit Card customers.
- Convincing the customers to pay their dues.
- Providing customers with multiple options to resolve their debts.
- Used Skip Trace to accumulate the required data of the customers.
- Assisting customers with payment methods.
customer service associate
- Created the daily front end schedule
- Checked customers out
- Worked in the front office cashing checks and assisting with bill pay.
- Balanced the nightly lines for the whole day
- Deposited the daily cash and counted the tills .
customer service associate
- Provided primary customer support to internal and external customers in a fast-paced environment
- Exceeded service objectives by applying proven customer service and sales best practices
- Managed customer relations and customer service through daily communication and interaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
customer service associate
- Provided customer service to those who needed it.
- Cleaned the work area making sure the space was clean and organized.
- Restocked merchandise from top stock.
- Prepare Macro for the Process as part of Brainwave idea.
customer service associate
- Administered the company 401k savings and retirement plan including contribution limits, loan and withdrawal procedures and guidelines.
- Provided pro-active finiancial soultions in regards to retirement planning.
- Various processes handled.
- Updating Time sheet
sr. customer service associate
- Working as a part of British Airways World Cargo Revenue Management Team.
- Handling Customer Queries from around the world for Cargo Bookings.
- Preparing Rosters for the Team.
- Helping in identifying training needs (refreshers and
- Update sessions) by giving valuable feedbacks.
- Preparing Error Analysis for the Team.
- Preparing Work Instructions Manuals, Flowcharts for
customer service associate / sales representative
- Responding to inventory management inquiries.
- Contacting lodging partners to resolve issues (questions, changes, etc.).
- Proactively call lodging partners to resolve any anticipated future issues.
- Contacting guests based on requests received for lodging partners, i.e. arrival time, transfers etc.
- Providing supplier self-service support and maintenance.
- Maintaining strong vendor relations with a positive attitude and outgoing nature
customer service associate
- Ensuring deli and cash area were fully stocked for peak periods.
- Taking multiple forms of payments from customers.
- Maintaining a clean work environment by sweeping, mopping, and window cleaning.
- Assisting customer with placing orders for medical equipments, billing complaints or by performing activities such scheduling deliveries or pickups and processing replacements for damaged equipments.
customer service associate
- Confer with customers by telephone to provide information about products or services
- Check to ensure that appropriate changes were made to resolve customers’ problems., cancel accounts, or obtain details of complaints.
- Integral in the maintenance and increased performance of customer satisfaction provided to the client’s customer base
- Brought forth an exceptional work ethic and committment to company values.
customer service associate
- Answered an average of 25 calls per day by addressing customer inquiries, solving problems, and providing new product information
- provide technical assistance of the product.
- perform diagnosis and troubleshooting.
- handle customer queries and provide customer support.
customer service associate
- Sale of software’s to LIC agents.
- Sharing the features and benefits of the software with the agents.
- Promoting the software via cold calling.
- Coordinating with dealers and agents during the sales process.
- Training the new team members.
customer service associate
- Answered incoming calls efficiently. Coordinated with customers and ensure appropriate questioning to identify issues.
- Addressed customer complaints compassionately and patiently.
- Have worked in different skills in and across Amazon.in and Amazon.com and Cross-skilled and trained in the technical , semi-technical ,escalation rescue and non-technical departments.
- Team management experience by handling floor support and assisting the New Hires with the primary knowledge of Process.
senior customer service associate
- Kept drawers accurate, current and secure by checking bills for counterfeit markers.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs.
- Ensuring to thank all customers for their support to ensure they feel
- welcomed and valued
customer service associate
- Being comfortable with using and operating a cash register
- Managing and resolving customers issues and complaints in a professional and courteous manner
- Helping co-workers and customers out to the best of my ability
- Identifying and resolving safety hazards where necessary
- Always being reliable and on time
- Presenting myself in a clean, well-groomed manner
- Always having an outgoing and bubbly personality
customer service associate
- Educated customers and potential customers on various paint products, solvents and applicators.
- Worked with brand representatives and attended workshops to further understand products.
- Communicated openly with other associates to resolve issues.
- Mixed paint, stains and other coatings for use in painting according to formulas.
- Operated, cleaned and maintained various color match technology.
- Used spill kits and proper safety procedures to contain, clean and dispose of spills.
- Set end-caps according to weekly flyers.
customer service associate
- Engage directly with customers in order to determine their needs for any given project, as well as meet those needs within their budgetary limits.
- Work within a team to organize the department we worked as a part of, and ensure all product was available to customers.
- Occasionally handle hazardous material disposal, following with company and legal protocols.
- Develop a deep understanding of products offered within own department, as well as a surface-level understanding of various other products used for home improvement and repairs.
customer service associate
- Served as a Verizon Wireless customer service associate through Xerox, Incorporated.
- Received high numbers of calls via a multi-line phone system and assisted callers with cellular device troubleshooting, wireless and home services, and billing issues.
- Provided support to junior agents in the call center by answering questions and providing direction when needed.
- Valued within my teams and within the company for being able to maintain a friendly and professional demeanor when faced with challenging situations.
customer service associate
- Generating daily morning emails highlighting the necessary updates on process changes and products
- Awarded TATVA one of the prestigious award of ICICI prudential for exceptional customer service and contribution in branch activities
- Awarded change maker of the year for suggesting and introducing changes in existing processes
- Contribution in increasing sales revenue by doing need based selling and offering customer’s new product and services
customer service associate
- Answer calls regarding product information, process customer returns and manage exchanges.
- Retrieve merchandise, organize shelves and replenish inventory.
- Change display areas and signage to reflect changes in inventory or promotion.
- Introduced a single form in place of multiple forms for more than one request
customer service associate
- Worked as Customer Service Associate.
- Underwriting of application forms (life and health) and giving decision.
- Preparation of the reports and analyzing the data for reinstatements provided by central hub, resulting in increase in business of branch by 25-30 lakhs per quarter.
- Keeping up to the deadlines for open calls and their timely closures with 100% accuracy
- Meeting six sigma targets by fulfilling defined criterias. Helping in maintaining the branch hygiene by maintaining good paper work and following processes to get the audit green.
- Preparation of briefings on claims (life and health) to central cell for fast claim settlement.
- ▪Introduced many processes for better branch working:-
customer service associate
- Responsible for assisting customer for billing concerns such as bill explanation.
- Assisting basic Network related concern.
- Assisting processing refund and change plan.
- Assisting re-connection process and escalation.
customer service associate
- Processed Returns
- Issued Change to Cash Registers
- Safe Management
- Sent and Received Western Union Transactions
- Documented Customer Issues
- Counted Down Tills
customer service associate
- Handle basic customer service inquiries and process customer transactions (ie. Contract copies, Statement copies, Loan payoff request)
- Performed market research surveys on customer needs and requirements.
- Managed and maintained accurate logs of purchases, sales and requisitions.
- Train and assign tasks to new employees to meet business development needs.
customer service associate
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
- Provided support to the sales team, ensuring all sales and service objectives were met.
- Responsible for customer service in the front desk and sales division, duties included answering customer queries, problem solving and providing detailed information on new products.
- Assisted in the training of new customer service associates.
customer service associate
- Process money movements (wire, ach and journals)
- Provides information about the client’s Financial accounts (debit/credit, invoices, IRA limits and contribution deadline, Stock Quotes)
- Resolve the customer issues regarding the products purchased on Amazon via web chat.
- Problem solving including decision making, time management and immediate prioritization of tasks as assigned.
senior customer service associate
- Directed and supervised reporting staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Ensured all company products and services were reflective of customer needs and expectations through consistent monitoring and benchmarking of sales activities.
- Consistently exceeded targeted sales goals and quotas through upselling and strategic customer cultivation.
- Processed all cash, credit and check transactions and manage any customer inquiries or complaints.
- Stayed current on all sales, security and promotions and company policies for payment and exchanges.
- Delegated assignments to staff members for continual upgrades and improvements to workflow and operational functions.
- Performed comprehensive merchandise overviews and checkpoints to ensure quality, advertised functionality and pricing.
customer service associate
- Handling customers at front-end regarding posts paid & prepaid queries solving all the quires at front-end
- Prepared daily, weekly and monthly statistical reports.
- Took the initiative to manage a busy workload without close supervisior.
- Activations, Deactivations, Retentions, Post paid & Prepaid connections sales.
- Conducted troubleshooting methods in customers’ technical problem
- Provided technical advice and assistance to customers concerns..
- Handling the customers at front-end regarding posts paid & prepaid queries and solving them.
customer service associate
- Enhancing the customer experience
- Very productive member of a team
- Able to pinpoint customer dissatisfaction to eliminate problem
- Self-starter. Able to work with little or no supervision
- Great work ethic; integrity