customer service associate
- Resolve customers’ service or billing complaints by analyzing the transactions.
- Provide assistance for customers with requests regarding their orders, payment and other queries.
- Providing outstanding customer service.
- Forwarding and escalating inquiries to relevant departments and individuals.
customer service associate
- Had worked in multiple pilot projects.
- I had been driving up-selling within the team.
- I have received ‘Best advisor for Quarter award for out performing the customer complaint resolution percentage metric.
- I used to work as a floor support in the absence of my team manager.
customer service associate
- Create enrollment application for free emergency phone.
- Assist needy people in USA to get enrolled for free emergency phone.
- Verify applicants’ Documents to get qualified.
- EOD for Sales and Support Data
customer service associate
- Increasing customer service rates by working closely with WF team members and processing departments to resolve issues quickly and accurately
- Assisting WF Financial advisors and Client Associates in managing client’s accounts by guiding them through the process the process of brokerage wires, checks, deposits and brokerage cash services accounts
- Directed calls to appropriate individuals and departments
- Follow ups on Sales Made and Issues Resolutions
customer service associate
- Handle, research and resolve phone and email inquiries for customers regarding functional problems;
- Client`s representative for Spain;
- Quality check;
- e-ID maintenance;
- Technical support for client`s tools;
- Complete any follow-up work related to customer issue resolution;
customer service associate
- Stock shelves with products within the hardware department.
- Utilize motorized pallet jack to assist with stocking merchandise.
- Provided assistance to Customers in their hardware choices.
- Solving the Technical issue of Internet, Cable and Phone.
customer service associate
- Customer Service Associate
- Opening and closing store procedures
- Handling, processing and creating shipment of Canada Post, UPS, DHL, FedEx and Canpar Packages and organizing Walmart Groceries for it to be delivered by JoeyCo drivers
- Ensure workplace safety
customer service associate
- Maintain order and cleanliness of products in the store.
- Operate Point of Sale systems.
- Resolve customer complaints, answer customers’ questions, or direct them to proper guidance.
- Promote Store Credit Card and Email Membership.
customer service associate
- Performed new accounts and tellering functions.
- Assigned as officers’ co-custodian for cash, working supplies, and items held for safekeeping.
- Trained new employees in tellering, new accounts opening and investment accounts processing.
- Efficient and accurate transaction processing.
- Advocating sales and promotions.
- Opened approximately 30 new accounts per week.
customer service associate
- Handling inbound sales call from UK based customers and effectively communicating product-related information
- Objection handling and converting leads to sales.
- Tele-underwriting for insurance policies.
- Achieving monthly sales targets and KPIs.
- Multi-tasking while working under high pressure to close sales.
customer service associate
- Answer customer questions regarding club policies and product information
- Catalog the sales and financial activities of the club
- Prepare and distribute the coaching schedule of each tennis pro
- Schedule daily bookings of eight tennis courts
- Coach elementary school aged children fundamental tennis skills
customer service associate
- Assist customers to raise a service request for either a Swop or Replacement via inbound phone calls
- Handle customers’ complaints and assist them by providing appropriate solutions or alternatives within the time limit.
- Assist customers to schedule a delivery in accordance to their service request.
- Refer unresolved customer grievances to designated departments for further investigations.
- Accurately document, research and resolve customers’ issues.
customer service associate
- Resolve the customer issues at a point where the customer is dis-satisfied with the regular service and seeks supervisory support.
- Resolve problems concerning transportation, logistics &customer issues.
- Maintain metrics, customer service logs, or training or safety records.
- Receive payment by cash, check, vouchers, or automatic debits.
customer service associate
- Resolving Customer issues
- Maintaining self performance rating month on month basis
- Coordinating with Reporting Team Leader for Team Performance drive
- Building strong bonding and relationships with Floor TLs, AMs, Managers
- Took Initiative to support Admin Team for transportation and BCP
customer service associate
- Greet and assist customers in locating products
- Assist customers using self checkout lanes
- Inventory store product
- Cashed payroll checks, Moneygram services, and returns/exchanges
- Stocking and organization of products
- Assist customers with special requests
customer service associate
- Listen to customer requests, referring to a customers orders for food, beverage, or other.
- Juggling Priorities between checking out customers, making customers’ orders, preparing food, and supplying product.
- Checking in vendors and confirming that their order numbers comply with our own.
- Dealing with Customer Recovery, ensuring that a customer leaves satisfied, willing to come back again.
customer service associate
- Exchange of multiple currencies
- Handle multiple transactions
- Rotate inventory by expiration date
- Preparation of food to order, maintain full stocks of food
- Maintain proper store inventory
customer service associate
- Responsible for tracking of missing deliveries, latedeliveries and checking status of customer’s order
- Ensuring customer will receive the item on thescheduled date for delivery
- Handling escalation (late delivery, wrong itemreceived and received damage item)
- Looking for an alternative solution for unresolvedcases
- Doing back office for unresolved and pending cases
customer service associate
- Greet customers and provide an enjoyable shopping experience, by responding to requests in a timely fashion.
- Work in support of the store management team to facilitate the completion of all store level duties. Perform a variety of tasks in different areas of the store including food preparation, cash register, general housekeeping and other related functions.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure that food is prepared and presented in an acceptable manner.
- Ensures accurate sorting and bundling, ensures that no counterfeit or specimen is included in cash transfers
customer service associate
- separating charge slips and coupons
- Photo department
- Doing the damages for the store
- Cycle count
- Price changes
customer service associate
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel orders.
- Check to ensure that appropriate changes were made to resolve customers’ problems, or obtain details of complaints.
- Ring people up for items.
- Rent out trucks.
- Return items
- Work as part of a team of demonstrators to accommodate crowds.
customer service associate(senior bank teller)
- Provides competent, timely, and error-free service to customers.
- Recognizes risk areas and recommends measures to address these with the objective of improving service and profitability.
- Supports Business Centers Manager’s volume objectives through cross-selling or referral.
- Performs processing of over-the-counter transactions and applicable requirements;Signature verification singly up to limit established by the bank
- Accepts cash/checks, other deposits, various payments and stamps applicable bank endorsements
- Process FX Sale/Purchases and MC Encashment, Demand Drafts
- Acts as petty cash custodian, ensures that disbursement/replenishment is done in accordance with Operating Procedures and Policy Manuel (OPPM)
customer service associate
- Answering queries on Life Insurance, Pensions, Mortgage Protection, Investments and Income from Ireland.
- SupportinSupporting Financial Planning Consultants.
- Interacting with internal teams to get requests processed.
- Dealing with service request.
- Answering queries on underwriting and premiums.
customer service associate
- Helping customers find what they are looking for
- Ordering products for customers
- Keeping an organized photo department
- Managing photo orders and ensuring customers are happy with the orders
customer service associate
- Maintain clean and orderly checkout arears
- Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Stock shelves and mark prices on shelves and items
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to everyone clearly.
customer service associate
- Assisting to customers queries through calls and emails.
- Efficiently resolve customers concern and grievances.
- Coordinate with warehouse and logistic for quick delivery.
- Assist newbies on the floor.
customer service associate
- Keep records of customer interactions details of inquiries, complaints, or comments, as well as actions taken.
- Monitoring submissions and applying a set of rules which define what is, acceptable and what is not.
- Supervise the work of office, client policies to ensure adherence to quality standards, and proper procedures, correcting errors or problems.
- Renting out Rug Doctors
customer service associate
- Responded resourcefully to customer requests and concerns
- Exceeded service objectives by utilizing customer service and sales best practices
- Applied best practices in customer service, sales and employee management to exceed organizational goals
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Adhered to all company policies procedures and safety standards
- Utilized professional sales techniques to persuasively communicate with clients
customer service associate
- Delivered timely, accurate and professional customer service to all Amazon customers (for USA, Canada, United Kingdom, Australia & India) & assist them in expediting orders and correcting postsales problems.
- Acted as a bridge between the management and the team by taking 1 to 1 meetings, team meetings & anonymous feedback regarding the challenges faced and expectations from the management.
- Initiated an internal training for CSA UK team & achieved a 25% increment their non-production timeline status.
- Kept a track of the team productivity and made sure that daily deliverables were met by optimizing the usage of available headcount. Acted as internal workflow for the team of 15 and kept the managers informed of the volume and the SLA of the different queues handled by the DEL-CSA-NA team.
- Achieved the role of subject matter expert & trained multiple new batches in both Delhi and Chandigarh about the process, communication and the skills involved.
customer service associate
- Helping the managers run the front if they need help
- Selling and cashing lottery tickets
- Sending packages through USPS
- Sending and receiving Western Unions orders
- Fixing problems on a customer’s receipt
- Taking down complaints
- Loading Hy-Vee Aisles Online orders onto carts to be wheeled out