customer service associate
- Perform clerical tasks, such as filing, compili
- Answer telephones, responding to questions or requests and maintaining prescription records.
- Efficient, accurate transaction processing while advocating sales and promotions.
- Data compilation and analysis.
customer service associate
- Certified Unit Investment Trust Specialist.
- Open personal and corporate new accounts.
- Process outward and inward remittance.
- Process dollar and other currencies conversion.
- Act as officers’ co-custodian for cash, working supplies, and items held for safekeeping.
- Train new employees in tellering, new accounts opening and investment accounts processing.
- Provide outstanding customer service and complaint resolution.
customer service associate
- ResponsibilitiesCashier
- Stocked Inventory
- Maintained Grills/Food and Drink Stations
- Store Cleanup
- Gas Pump Maintenance
customer service associate
- Set up backups, or recovery processes for clients.
- Answer user inquiries regarding software or hardware operation to resolve problems for needed devices.
- Review policy terms to determine whether a particular device defect or issue is covered under warranty.
- Refer major hardware or software problems or defective products to technicians for repair.
- Test devices for repair to ensure that they are in working order pre and post repair.
- Inventory control.
customer service associate
- Responsibilities included full life-cycle international recruitment comprising sourcing, screening and qualifying candidates; coordinating and executing interviews, maintaining candidate/client communication; and designing, negotiating and closing job offer packages.
- Deliver comprehensive candidate pools through aggressive sourcing channels including, but not limited to, research (internal/external), networking, direct sourcing, internet recruiting, social media, employee referrals, and competitor contacts.
- Generate weekly reports; provide consistent feedback to candidates, client, and management as needed.
- Passive Resume Sources: LinkedIn, Google, groups, Bullhorn Reach, Job Postings, etc.
- Ability to work against targets follows processes, adapt to varying situations and maintain proper records.
customer service associate
- Maintain a confident and friendly demeanor at all times
- Pay attention to and respond to customer needs and requirements for handling and cleaning of their garments.
- Managed store operations while one shift, maintaining quality and effectively managing time to complete all tasks.
- Maintained store cleanliness per company standards.
customer service associate
- Mentored new sales associates to contribute to the store’s positive attitude
- Fostered a positive work environment by consistently treating all employees and customers with respect
- Answered customer telephone calls promptly and in an appropriate manner
- Maintained established merchandising standards, including sales floor and promotional displays
senior customer service associate
- Provided elevated customer experience to Certifications generate loyal clientele.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
customer service associate
- Operated register for cash, check, and debit/credit card transactions with 100% accuracy
- Priced merchandise, stocked shelves, and took inventory of supplies
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a calm and respectful manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Educated customers about different brands to help them make a more informed buying choice
customer service associate
- Assisted all customers and helped them make decisions that satisfied their comfort needs
- Trained new employees on company procedures and policies
- Received and processed shipments of merchandise
- Stocked shelves and merchandise items to increase sales
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
customer service associate
- I helped customers find what they were looking for
- Grabbed shoes out the stock
- Resolve customer complaints or answer customers’ questions regarding policies and products.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, schedule deliveries, or obtain details of complaints.
senior customer service associate
- Understanding of Issues related to E-commerce Services
- Assisted as a SME for different teams.
- Enhanced skills in People Management and quality service management.
- Follow company communication procedures, policies, and guidelines at all times
customer service associate
- Develop professional relationships with ongoing customers through excellent customer service
- Follow up with callers on complaint and/or question resolution status
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
customer service associate
- Directly responds to questions, handle issues and proving guidance to both internal and external customers.
- Educate customers and employers about the products and services via telephone.
- Process orders for members.
- Troubleshoot device and web related issues.
customer service associate
- Communicating with customers either by telephone or in person to provide further additional information regarding products or services.
- Following up with the organization’s clients or customers to ensure that their issues are sufficiently resolved.
- Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
- Opening and closing accounts, taking orders, and collecting the required information regarding matters or complaints that require further attention.
- Maintaining records of all transactions and interactions made with customers.
- Providing comprehensive data service to the customers, and advising on available organization’s services and products.
- Making decisions as to the complaint’s genuineness, and determining possible reasons behind every complaint.
customer service associate
- My role was there to greetings a new customer as a customer service associate in outbound and escalate the service request if they face any trouble.
- Helping customers with return transactions
- Answering questions for customers
- Checking customers merchandise out at register
customer service associate
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Help sales generate leads, i.e. Identify potential leads and forward to sales reps
- Check voicemail inboxes, return calls in a timely manner
customer service associate
- Ran front end of store and processed numerous transactions and returns.
- Answered and forwarded calls appropriately and in a timely manner.
- Assisted with closing duties. (ex. Tidying the workspace, facing products, filling products)
- Ensured an efficient and pleasant shopping experience for customers.
customer service associate
- Product testing
- Troubleshooting IT technical problems
- Mobile phone and computer sales, service and repairs
- Customer complaints resolution
- Daily KPI and target achievement
customer service associate
- Cross Trained in all departments including: Front end, beauty, Floor, and Pharmacy
- Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
- In charge of created excel spreadsheets for Frontier program to track customer data reviews and perform an intense reconciliation process and employee satisfication
- Educated customers on health insurance plans while adhering to HIPAA regulations
- Promptly and effectively solve customer challenges.
sr. customer service associate
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated with the customers through the chat medium and sometimes through calls too.
- Provided basic technical support for clients on wide range of company products.
customer service associate
- Responsible for offloading and sorting of freight stock
- Receiving customer feedback and resolving customer complaints
- Assisting customers with product location and information, placing specialty orders through the kiosk, and identifying the complete solution for the customer
- Operate register and recruit customers to sign up for rewards, credit cards, and purchase extended protection plans
- Set customers up for technology services such as virus removal and data transfer
- Processing warehouse and vendor returns
- Utilized AS400 for a wide variety of functions throughout the store including inventory management and ordering of store supplies.
customer service associate
- Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Record customer inquiries by documenting inquiry and response in customers’ accounts.
- Improve quality service by recommending improved processes; identifying new product and service applications
- Pulled and handled orders for deliveries, including assigning routes, printing delivery tickets, calling customers to confirm delivery times, properly loading the delivery trucks and assisting drivers on deliveries handling and installing large appliances.
customer service associate
- Reviewing the Content as per client polices.
- Completion of work as per client requirement
- Need to give support to colleagues related to process
- Reports making assigned by Team lead
- Keeping track of team members about day to day activity,assigned as Adhoc activity.
customer service associate
- Facilitate the publishing of books with excellent customer service.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Transfer authors to their respective point of contact depending on the publishing stage of their book.
- Maintains customer records by updating account information.
customer service associate
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Quickly and accurately gave customers their change back
customer service associate
- Record customer inquiries, complaints, special requests.
- Resolve customers’ service by performing activities such as exchanging merchandise, refunding money.
- Compare disputed merchandise with original requisition and information from invoices and prepare invoices for returned goods.
- Perform cash handling exchanges, handling large amounts of cash, perform cash drops.
- Handle lottery exchange.
customer service associate
- Interact with customers to provide excellent customer service, handle and resolve all concerns.
- Transferring accounts to new addresses, cancel accounts, placing accounts on seasonal holds.
- Compare product and services and product pricing to other providers. Explain benefits in services.
- Sell additional services to new customers.
- Retained consumer memberships through the utilization of sales tools and techniques.
- Processed new service saved accounts and rescheduling orders.
- Adhered to the previously approved script during calls.
customer service associate
- Maintained outstanding customer service and upheld the company’s mission and core values.
- Built long-term customer relationships by addressing customer concerns, demonstrating empathy and finding a solution.
- Served a mentor on safety and professionalism for new hires.
- Worked collaboratively in an energetic team environment for 3+ years.
customer service associate
- Operate cash registers to receive payments from customer’s
- Delivered exceptional customer service through acknowledgment, communication and commitment to quality.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs.