customer service associate
- Establish or identify prices of goods, services or admission, and calculating bills using calculators, cash registers, or optical price scanners.
- Assist with duties in other areas of the store, such as collecting shopping carts or bagging and carrying out customers’ items.
- Attended training sessions with a duration of 30 days regarding the process , product and the communication to the customers.
- Accepting the incoming chats from the customers regarding their query and resolving it in an easy manner and maintaining a good relation with the customers.
customer service associate
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Exhibited exceptional customer service always, including addressing customer inquiries and ensuring resolution
- Effectively communicated with and supported sales, marketing and administrative teams daily
- Trained new employees to incorporate an efficient screening process
customer service associate
- Answers customer’s call from Australia and support travel card.
- Handles inquiries about balance and reload.
- Assist with account reconciliation.
- Explain the product features and benefits to members.
- Gives factual information and prepares statements as per customer’s request.
- Assist with customer’s queries regarding their online account.
customer service associate
- Ringing out customers and attending to their needs
- Counting money while making sure to give out the correct amount of change
- Coordinate activities to my supervisor or with other work units or departments.
- Provide support to my team leader and supervisor for day-to-day operation of the business.
customer service associate
- Knowing the company product inside and out.
- Escalating payments and other concern.
- Answering calls and sending emails for company information, loan inquiry and other concerns.
- Maintaining a positive, empathic and professional attitude toward customer at all times.
- Contact prospective customers by both telephone and email.
- Use product knowledge to showcase the solutions that our company can offer to prospects.
- Maintaining contact with existing clients to provide them a good service and to make sure they are satisfied.
customer service associate
- Responsible in customer service functions such as front desk officer, custodian and cashiering task
- In charge of approval, activation and encoding of wireless and wireline applications
- Accountable for all credit investigation prior approval of all wireless and wireline applications
- Responsible in processing of all service modification request of existing customers
- Responsible in transmittal of all application forms and submitted requirements to credit management group
customer service associate
- Assisting customers effectively by solving their disputes
- Providing customer additional information or explaining services
- Discussing products, promotions and discounts offered by the company and ensures customer satisfaction
- Tactfully handling confrontational or stressful interactions with the Public
- Completing supporting processes and data entry as required
- Accurately capturing customer information
- Creating and maintaining service reports
customer service associate
- Provide services from card cancellation, card ordering, activation and PIN advise to disputing a transaction, whether these are fraudulent, or unrecognized transaction.
- Processing Bill Payments, Setting up DD or SO. Book appointment to branch.
- Help identify fraud or fraudsters, on customer accounts, and help mitigate RISK that will arise from these activities.
- Interpret and communicate work procedures and company policies to staffs.
customer service associate
- Place prices or descriptive signs on backdrops, fixtures, merchandise, and floor.
- Constantly received high ratings.
- Highest earner of incentives in my team in a financial year with positive portfolio growth.
- Every month received a certificate of excellence for outstanding performance.
customer service associate
- Confer with customers by telephone to provide information about bank products or services or obtain details of complaints.
- Resolve customers’ service or billing complaints by performing activities such as bank transactions or adjusting bills.
- Checking out customers as Cashier.
- Answering phone calls/transferring.
customer service associate
- Responsible for greeting customers.
- Assisting with merchandise selections.
- Cash handling and store re-shop.
- Responsible for scanning customer items for purchase.
- Price check verification and maintaining accurate scanning history while also promoting the Walmart credit card.
- Assist at the customer service desk for merchandise returns and at the money center, cashing checks, money grams and taking payments for various utility bills.
- Confer with customers by telephone or in person to provide information about products or services, or obtain details of customer complaints.
customer service associate
- Handled all customer relations issues in a gracious manner and in accordance to the organizations policies.
- Collected customer feedback and forwarded those issues to the leadership and reduced customer complaints.
- Confer with customers by telephone or chat to provide information about products or services, review or cancel orders, cancel accounts, or obtain details of complaints and payment related queries.
- Provide assistance for customers with returns.
customer service associate
- Calling customers and providing (HSBC) Personal loans and assisting them for better banking.
- Dealing with queries and the requirements of customers.
- Acting as a backup supervisor in absence of team leader.
- Ensure customer satisfaction.
- Giving training to new employees relevant to system and products.
- Responding to incoming emails and phone enquires.
- Achievements
customer service associate
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, and arrange for billing.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Recommend improvements in products, services, and procedures to prevent future problems.
- Train or supervise other associates.
- Demonstrate or explain products, methods, and services to persuade customers to purchase products or use services.
- Identify interested and qualified customers to provide them with additional information on products and services.
customer service associate
- Handled all customer related issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Actively pursued personal learning and development opportunities.
- Successfully managed a team of 6 as a lead.
customer service associate
- Proven experience providing customer support in a busy healthcare environment
- Guided patients and visitors around the hospital
- Excelled at conflict resolution, problem solving customer complaints, fixing order problems and errors, and provided product information
- Strategic-relationship and partnership-building skills—listen attentively, and use tact and diplomacy to achieve win-win outcomes
- Maintained a clean and professional environment
customer service associate
- Supervise front end of store, including baggers and cashiers.
- Provide cashier’s with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Manage and handle cash office, including auditing cash tills and store safe.
- Provide excellent customer service to all customers.
- Process refunds and exchanges.
- Supervise self checkout and answer any customer questions.
customer service associate
- Provide assistance for customers with questions.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions.
- Working on register and checking customers out.
- Stocking Shelves.
customer service associate
- Attend to customer contacts either on call or chat to resolve their queries.
- Responsible for attending multiple skills (chat, calls, mail) in multiple departments (Large appliances, Business, Primary) in a day.
- Member of the SWAT team, which is a team that is active throughout the high inflow of contacts, making sure there are no contacts unresolved.
- When handling customer contacts, according to the severity of problems, made escalations in order to resolve them.
- Following up with the customers in order to confirm that the issue is resolved, resulting in customer satisfaction.
customer service associate
- Association between Plants, Salesman and Distributors.
- CS operation since purchase orders were placed officially to international supplier or manufactures until payment done via SAP system (check cost and profit, sales contract sign-off, check international transaction payment such as bank slip, L/C.., contact many plants to order goods, push lead time of production, goods schedule delivery on time, arrange export goods and monitor shipment, prepare shipping documents, ensure stocks or spare parts availability with forecast…)
- Handling customer’s complaint and assistting customer regarding product inquiries, quality issue and warranty.
- Analyse reports/data to provide reporting to managers.
customer service associate
- Greeting Guests and helping them find items throughout the store
- Unloaded delivery and supply trucks
- Inventoried merchandise
- Assisted in keeping the inside and outside of the building clean, safe, and organized
- Retrieving items for Guests from layaway and online ordering
- Merchandise and Toy assembly
customer service associate
- Working as a Customer Service Associate with the Live Medium Department, interacting with our buyers and helping them with the issues or inconvenience they face
- Take ownership of process flaws and communicate to the appropriate department for smooth flow of process
- Worked as Subject Matter Expert (SME), a specialized team that enables us to handle the new Amazon recruits and help them understand the process
- Worked with 2 pilot process improvements projects comprising of the role of a process trainer and Search & Rescue department
- Worked with UK Dart Escalation Department to provide authorization for high amount of refunds and replacements for customer orders. Additionally, handled escalation calls transferred to our team whenever required
customer service associate
- Providing exceptional quality service to a multitude of customers from various fields and backgrounds.
- Working as part of a large co-operative team to ensure smooth performance and overall success.
- Maintaining the tidiness of the store’s front end for the purpose of presentation.
- Inspecting returned merchandise for damage and shipping them back to the manufacturer accordingly.
- Unloading and organising large amounts of merchandise from freight trucks and subsequently stocking shelves.
- Operating powered heavy equipment such as the order picker and reach truck.
customer service associate
- Displaying items
- Dealing with any queries or complaints
- Advising customers on their purchases
- Ordering, managing and taking out stock
- Helping with promotions
- Managing and motivating staff (in a senior role)
customer service associate
- Cash register operations
- Make suggestions and encourage purchase of products
- Maintain sales records
- Arrange and display merchandise
- Count money, sort charge slips and balance monies
customer service associate
- Monitored security and handled incidents in a calm and professional manner.
- B2B VAT registrations & B2C Invoicing specialist.
- Co-coordination with Amazon logistics on behalf of customers within the respective TAT.
- Delighted the customer by reducing their burden and understanding the needs.
customer service associate
- Resolve customer complaints or answer customers’ questions regarding products being sold.
- Assist other agents with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Visit trade shows at Dubai and Las Vegas
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion., stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
customer service associate
- Work as a customer service associate for a US healthcare account.
- Respond to the query of customers on how to use the portal for providers
- Provide quality customer service to healthcare professionals
- Complete 215 calls for an 8-hour shift with proper documentation
- Top performer for the month of July 2017 with a score of 100%
customer service associate
- Update the company database by inputting information from each call and keeping every customer field current.
- Work on special short-term projects to offer customized support for new products or products at end-of-life.
- Assist in creating ways for delivering excellent customer service to irate or problematic customers.
- Accomplishes customer service and organization mission by completing related results as needed.
- Prepares for customer inquiries by studying products, services, and customer service processes.
customer service associate (vodafone)
- Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Answers customers’ technical questions utilizing data and resources provided, escalating up to the Supervisor as necessary.