customer service associate

•  Responsible for taking reservations, issuing tickets, verifying passenger identification, printing boarding passes
•  Helping travellers to check in their baggage at ticket counters, ensuring of baggage and conducting security screenings, handling passenger excess baggage.  
• Responsible at Departure and Arrival gates to check tickets, verify passenger counts and announce boarding sections. 
•   Assisting passengers with special needs including elderly and unaccompanied minors 
• Rerouting passengers whose flights has been cancelled or delayed. 
• Attending telephone enquiries and assisting passengers with all enquiries including lost and delayed baggage. 
• Handling all the loading and uploading of passenger bags from the aircraft

customer service associate

• Confer with customers by telephone, chat or emails to provide information about products or services, orders, accounts, or obtain details of complaints.
•  Analyzed customer needs and made arrangements adhering to company policies.
•  Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications  
• We work in rotational shifts.

customer service associate

• I have been upgraded from chat process to phones medium.
• In this job we have to solve our customers problems .
• We possess a service-oriented attitude, as well as a friendly and personable attitude to our customers.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer’s needs and translation into solutions.
• Coordinate with customers to resolve any payment inquiries.
• Act as the first point of contact for customers seeking help with products ,deliveries or payment issues.

customer service associate

•  Fits and sells shoes, boots, and other footwear: Ascertains style and color of shoe customer wishes.
• Asks customer shoe size or measures customer’s foot, using measuring device.
• Obtains footwear of specified style, color, and size from stock.
• Helps customer try on shoes, observes and questions customer about fit, and feels customer’s feet throughshoes to ensure fit.
• May stretch shoes, using hand stretcher, or insert insoles or instep pads to improve fit.

customer service associate

• Operating cash registers
• Maintaining cleanliness of work areas, 
• stocking shelves, 
• answering basic customer questions

customer service associate

• Job profile included helping customers with various account related, billing and payment also other research duties.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, and handle customer transactions. 
• Assist the Function Coordinator in organizing events such as birthday parties, anniversaries, and holiday parties. 
• Responsible for scheduling, planning, and supervising seasonal bowling leagues. 

customer service associate

• Provided assistance for customers through chat, call and email medium.
• Served as Resolution specialist : Provided associates with guidance in handling difficult and complex problems and escalated issues to different stakeholders for the resolution.
• Resolved escalated complaints and disputes.
• Served a Subject Matter Expert for new hires – One of those high level individual contributor, who is the go-to guy on certain key technical areas
• Discussed job performance problems with mentees to identify causes and issues and to work on resolving problems.
• Serve as a point of contact for recreation, and leisure activities with the consideration of choice, preference and age-appropriateness
• Supported team members in solving problems and concerns and ensure better throughput in relation to pending issues.

customer service associate

• Developed customer service improvement initiatives to decrease customer wait times.
• Helped customers every by approaching conversations with positive attitude.
• Reduced downtime and resolved issues in customer sales and support.
• Greet customers entering establishments.Receive payment by cash, check, credit cards, vouchers, or automatic debits.

customer service associate

• Listen to customer requests in person to provide information about products or services, take or enter orders, cancel orders, and direct
• Identify target markets for designs, looking at factors such as age, gender, and socioeconomic status. 
• size it up with clothes 
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.         

customer service associate

• Confer with customers by telephone to provide information about delivery of products, payment issue, cancel orders or accounts, or any type of complaints.
• Make sure cases are neat and cleaned 
• Have  a clientele binder
• Arrange for storage facilities when required. 

customer service associate

• Adhered to all company policies procedures and safety standards. 
• Executed multiple projects efficiently, including maintenance and cleaning. 
• Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
• Created inviting environment for customers by maintaining store organization and cleanliness. 
• Questions customers and collected information to understand needs and offer solutions quickly. 

customer service associate/ grill

• Store foods in proper temperatures. 
• Prepare or serve menu items such as sandwiches, soups or salads.
• Restock display and drinks.
• Must know proper storing of materials.
• Prepare and cook various food items.
• Make smoothie’s upon customer requests. 
• Must be able to stand for long periods of time.

customer service associate

•  Handling queries regarding the insurance policies and provide solution as per the query.
• Doing verification of the policy holder.
• Generate letter and dispatch on client address.
• Order Selector/ organizer

customer service associate

• Ensured products were readily available for customers.
• Loaded, unloaded, and stocked daily shipments.
• Provided superior customer service assistance.
• Trained and facilitated new associates.

customer service associate

• Helped customers in need of help, and was able to provide them extraordinary customer service to be able to help them with all of their needs. 
• Able to resolve customer complaints or answer customers’ questions regarding policies/ questions about products. 
• On occasion, did required maintenance on photo kiosks, printers and miscellaneous computers hardware/software. 
•  Diagnose and resolve technical hardware and software issues 

customer service associate

• Resolve customers’ service or billing complaints by performing activities such as refunding money, or providing necessary information.
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions 
•   Logging and keeping records of customer/employee queries 
•  Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem 
•  Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. 

customer service associate

• Working alongside contractors to complete countertop installations in homes and businesses
• Answering multi-line phones
• Exercising problem solving techniques to better serve the customer
• Preparation & Issuance of Insurance letter related to their queries

customer service associate

• Contributed to the growth of the business by ensuring that customers were satisfied with service and quality.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Offered direction and gave constructive feedback to motivate team members.
• Working for AVIVA Life Insurance UK Process

customer service associate

• Attending training sessions to grow knowledge of product and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquires.
• Processing and logging incoming calls into CRM system.
• Identifying Customer needs.
• Forwarding and escalating inquires to relevant individuals and departments
• Updating customer information as required.
• maintaining confidentially of information

customer service associate

• Confer with customers from U.S. by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Place or track orders online.
• Take part in process improvement and implementation of the KC . 
• Take part in Gemba walk and career skills courses. 

customer service associate

• In Primary team from April to September 2016.
• In HMD team from October 2016 to October 2017.
• In CAP team from November 2017 till present.
• Listen and support to customer requests by phone, email and chat to provide information about products or shipping, modify orders, refund or replace orders, resolve customers issues.
• Experience in managing different types of customers. 
• Experience in and knowledge of Amazon policies and CS tools. 
• Support new hires and colleagues by mentoring and mining their contacts. 

customer service associate

• Receive payment by cash, check, credit cards, gift cards and issue receipts and change due to customers.
• Process merchandise returns and exchanges and refunds or  credits.
• Post charges on customers’ accounts.
• Stock shelves, and mark prices on items.
• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor as well as change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

senior customer service associate

• Coordinates with care providers (doctor’s offices)(US Medical) 
• Answer queries regarding patient’s Medical benefits 
• Educate providers on claims payments and adjustments 
• Provides real-time resolutions 

customer service associate

• Use clear and positive communication skills to interact with customers in need 
• Efficient use of phone and transferred calls to different store departments 
• Ability to work under pressure and in stressful situations 
• Provide guidance and conflict resolution to customers and employees in complex situations 
• Proficient use of store and online technology 
• Able to multitask in multiple types of situations and cater to all customers needs in a positive way 

customer service associate

•  Serves as a financial adviser who handles customer in financial difficulty. 
• Provide assistance to the customer depending on their concern and query. 
• Handling complaints. 
• Performed each duty above with our customers’ satisfaction zs the top priority.

customer service associate

• Cashier; assisted customers with products and current promotions, offering items to upsell
• Helped staff with daily store upkeep ranging from merchandise inventory and clean up; to prepping drawers for daily banking procedures.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Followed company communication procedures, policies and guidelines at all times,

customer service associate

• Assisted customers of Australian pay-TV called Foxtel, with their technical and billing queries.
• Answered incoming calls in an efficient manner. Coordinated with customers and ensure appropriate questioning to identify issues.
• Administered and prioritized all customer tasks and ensured the achievements of all deadlines within the required timeframe.
• Analyzed all issues and recommended appropriate or alternate solutions to ensure effective resolution.
• Escalated issues to management if required.
• Addressed customer complaints in a compassionate and patient manner.
• Met and exceeded set SLAs both individually and as a team.

customer service associate (bank teller)

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Promoted products or services to each customer to consistently achieve sales targets.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Provided customer records on demand, including account statements and copies of checks.
• Sold and cross-sold bank products to new and existing customers.
• Exceeded service objectives by applying proven customer service and sales best practices.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.

customer service associate

• Answered constant flow of customer calls with up to 50-60 calls in queue per day.
• Provided information to customers regarding eBay’s charges and programs or promotions and.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Executed Monthly Performance Plans with representatives to identify production gaps.
• Completed bi-weekly payroll for 12-15 employees. 

customer service associate

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.