customer service associate
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Promoted products or services to each customer to consistently achieve sales target
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Checked fraud markers for monies and transaction papers such as checks
- Enthusiastically greeted customers and offered dedicated service during entire transactions
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
customer service associate
- Ensure delivery in line with agreed SOP’s covering invoice processing, vendor reconciliation, help desk and associated activities
- Updating and maintaining best in class Knowledge Transfer documents, alongside the business finance teams
- Acts as the gatekeeper for the Accounts Payable ensuring compliance with standard processes & controls
- Enable development opportunities for team through participation in various initiatives.
- Assist team members who are new to the process.
- Was responsible for coordination with the Client Base for any escalation
- Was responsible for giving the daily update about their Collections Target to their respective Team Leader
customer service associate
- Listen and support to customer requests by phone, email and chat to provide information about products or shipping, modify orders, refund or replace the orders, resolve the customers issues.
- Experience managing abuse customers.
- Excellent experience and knowledge of Amazon policies and CS tools.
- Support new hires and CAP colleagues by mentoring and to mine their contacts.
- Take part to processes of improvement and implementation of the KC .
- Take part to Gemba walk and career skills courses.
customer service associate
- Provide coworkers with guidance in handling difficult problems or in resolving escalated complaints.
- Implement corporate policies in conjunction with management.
- Train prospective employees in job duties and arrange training.
- Examine shelves and restock when necessary to keep a high-quality environment.
- Assist up to 300 customers per shift with finding and receiving necessary items.
customer service associate
- Developed and implemented new marketing, sale plans and defined the strategy for the next 2 years.
- Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels whichs increased the satisfaction rate from 75% to 90%.
- Maintained cleanliness within the store , organizing schedules of the employees and maintaining the food stocks.
- Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to Work requires strong analytical ability to resolve complex issues in addition to effective written skills.
customer service associate
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responsible for coordinating and offer end to end chat support to customers/internal teams pre, during and post order support.
- Performs work in accordance to standardized policies and procedures.
customer service associate
- Setup and take down of product displays.
- Membership management.
- Tracking stock and performing inventory checks.
- Selling products.
- Rental tracking and management.
- Register.
customer service associate
- Managed a high-volume of workload within a commitment-driven environment.
- Resolve an average 200 inquiries in any given week.
- Consistently met performance benchmarks in all areas (speed, accuracy and volume).
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
customer service associate
- Respond to customer needs with the service from the heart
- Monitor daily through log the release of promo prizes/raffle coupons
- Giving promo advice at least 5 days before promo starts
- Ready all promo paraphernalia needed before promo starts
- Withdrawal of prizes
- Invite customers to join in promos
- Conduct leafleting
customer service associate
- Handle enquiries, quotations, order processing and status tracking.
- To arrange drop shipments to end customers/distributors from US, Singapore and UK distribution centers.
- To coordinate and follow up with respective stakeholders on shipment booking, finalizing the shipping documents until final billing to customers per incoterm.
- To follow up closely with buyers on the delivery status for non-stock item purchases and notify customers of the expected delivery time of their orders.
- Provide weekly/fortnightly open order reports to customers on their delivery status.
- To handle and process customers’ complaints. Upon verification, to obtain the necessary approval from stakeholders and proceed to issue credit notes or send replacement items.
- § Submit request for material creation/extension in SAP.
sr. customer service associate
- Currently managing spam of 32 CSA along with team leader.
- Managing the inbounds calls, Email and COD calling.
- Training the new joiners and giving download of the process.
- Coordinating with client on closure.
- Taking care of the team in the absence of team leader.
- Achieving the SLA target.
- Preparing all the reports of the process.
customer service associate/ sales associate
- Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
- Assist with registers when busy
- Organize and maintain displays and merchandise
- Work photo department, operate photo machines, process online photo orders, answer phone and maintain clean work space
customer service associate
- Responsible in establishing accounts for new customers
- Sustaining & increasing customer satisfaction by giving them the right services for their telecommunication needs
- Assisting phone-in customers on their services-related and billing complaints
- Providing accurate information in all service-related queries
- Increase Company assets through sales
customer service associate
- Keep records of customer interactions or transactions, recording of details of inquires, complaints, as well as actions taken.
- Direct calls to appropriate individuals and departments.
- Alert customers to upcoming sales events, and promotions.
- Handle all customer relations issues in a gracious manner and in accordance with company policy.
customer service associate
- Assisting customers on floor and registers.
- Maintaining and updating inventory/warehouse.
- Creating and updating customer documentation and data.
- Crucial Team member for maintaining sales report and providing pleasant weather for customers.
customer service associate
- Welcomed customers into the establishment.
- Logged details of garments into the computer system for tracking purposes, then placed the garments in the appropriate section for cleaning.
- Inspected each and every garment for stains, quality pressing and damages.
- Ensured garments are meeting company quality standards.
- Took cash & credit card payments for services.
customer service associate
- .Greet customers and assist them with food purchases.
- Cashier duties
- Calculate and quote charges for Added services.
- Troubleshoot customer phones and services if issues occur.
customer service associate
- Worked as a Retail Associate for North America & India to resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Worked as a Digital Associate for Prime Video , Kindle and Alexa team to resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review claims adjustments with sellers, examining parts claimed to be defective, and approving or disapproving seller claims.
- Currently working with Speciality & Resolutions team to obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
customer service associate
- Handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
- Troubleshoot technical equipment / programming through use of Client’s resource systems to identify root causes and provide appropriate resolution.
- Determine appropriate courses of action to ensure the result is successful both from a Client and customer standpoint and documents the interaction through contact tracking
- Provide “best value” information and make appropriate upgrade offers Provide accurate product information and serve as a knowledgeable resource for the customer.
- Assist with billing inquiries
customer service associate
- Worked for outbound UK sales process of Tele2.
- Pitched for Tele2 Products keeping customer experience in mind.
- Achieved best sales achievers award.
- Won a lot of spot prices for on the spot sales contest.
customer service associate
- Managed a high volume of customer service operations, supporting issues related to Mortgage Process for Llyods TSB.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Decreased downtime by training employees on company products and sales strategy.
- Monitored compliance risks while adhering to safety protocols.
customer service associate
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Responsible to manage and support the billing activities on a daily basis following a well-defined workflow
- Keeping customer at the center of the consultant’s thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer issues and managing exceptional cases or complaints effectively
- Delivery of an exceptional customer experience through efficient, effective and accurate identification, processing and resolution of customer issues which results in first contact resolution; educating to prevent future issues or transferring the customer to the relevant department
- Positively contributing to the Customer Services culture through active participation and support of the team’s vision and contribution to Retail wide objectives and initiatives
- Keeping abreast of changes and taking responsibility for personal development by leveraging feedback, information and coaching opportunities to support improvements.
customer service associate
- Solving Cases.
- Coordinating with Brokers.
- Working on the official software.
- Handling the Queries.
- Complete the Loan Process.
- Working on different loans processes like (FAD, Pt, BM).
- Working on process of Banks like Halifax, Birmingham Mortgage, Lloyds Bank.
customer service associate
- Ensure proper food safety
- Deliver life-changing customer experience
- Communicate with peers to complete task
- Provide responsible speed and accuracy of order
- Maintain a clean and safe environment
- Promote Sales
customer service associate
- Deliver professional email solutions for customer queries related to iTunes and App Store.
- Keep up to date with all product changes and features.
- Summarize the reports for day to day updates and discuss with the team.
- Participate in meetings and activities held to improve customer satisfaction and business performance.
customer service associate
- Support and Resolve Amazon.in customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills during the Dussehra and Diwali peak season.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent futureproblems.
- Learn about new products and promptly respond to customer queries
- Document each customer’s question or problem as well as the resulting answer or solution
customer service associate
- Responsible for greeting customers as they entered the store and presenting customers with any promotional circulars.
- Assisted in answering customer questions either over the phone or in person.
- Ensured functioning of department according to company guidelines and policies.
- Developed strategies to increase sale of merchandise and its related products.
- Managed processes and ensured customer satisfaction.
senior customer service associate
- Train and Mentor new hires
- Travel to set up and train new customer service center locations
- Update and maintain training documentation
- Displayed high level standards while consistently achieving flawless call audits
- Develop strong relationships with Servicing Providers and Facilities
customer service associate
- Provided excellent customer service by responding to requests, assisting with product selection, handling ordering functions and post order issues through Chat & Email Medium. Informed customers of product, price and policy to educate on issues and resolve concerns.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns who shop on Amazon.com in their first contact.
- Handing over the GD and other travel documents for the flight Deck Crew
- Maintaining confidentiality of information.
customer service associate
- Attending training sessions to grow knowledge of product and to develop customer service skills.
- Resolving customer inquiries.
- Processing and logging incoming calls into system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries. Providing outstanding customer service.
- Updating customer information as required.