customer service assistant Archives

Cashier for both tills and customer service.
The customer care which meant taking any returns or complaints customers had.
Returns would go through a computer system which was connected throughout the store.
Computer system within the returns section would be under the duty of the colleague working the desk that day. This meant being IT literate helped immensely in case of any break downs.
Stocktake for the customer service area was also handled by a colleague which when through a computer system as well.

Undertake research and interpret policies and guidelines to provide technical advice to customers.
Organise divisional meetings.
Implement company policies and procedures in providing good customer services.
Greeted, directed and assisted customers.

Receive cash / check payment, issue receipt; conduct cross-selling, as necessary.
Conduct cash inventory count, reconcile with records of counter supplies productsinventory movements.
Replenish cash fund and prepare report for Treasury.
Maintain orderliness and cleanliness.

Deliver excellent customer service at registers while scanning and packing customer’s shopping
Assist customers in finding desired stock
Assist customer’s at self serve checkouts
Maintain clean and orderly work environment

athlete sepak takraw (southern region player)
manage food store
Acquire knowledge about specific product in each department & provide customers with right product information to help them choose the best one.
Regularly check product expiry date and remove them immediately if the item is outdated.

Responsible for answering customer queries, problem solving and providing detailed info Assisted in the training of new customer service representatives and associates.
Organized the workflow to meet customer timeframes
Performed market research surveys on customer needs and requirements as well as information on new products
Customer Care Assistant

Role includes assisting customers at the time of underground closures.
Giving them alternatives for their desired destination.
Respond to customer requirements and generate solutions by carrying out the customer recovery policy and reporting delays, irregularities, equipment failures.
Cover 24/7 shift cycle and work under own initiative.
Take Customers complaints and feedback and tactfully resolve them.
Able to work as part of a team, handle complaints and difficult situations and having genuine interest in work and helping customers.

Inspect passenger tickets to verify information and obtain destination information.
Involve in checking passengers’ identification, accepting and tagging baggage and printing boarding passes for passengers as they check in.
Determine special assistance needs of passengers such as small children, the elder or disabled persons.
Greet Passenger boarding aircraft and direct them to assigned seats
Assist passengers entering or disembarking the aircraft
Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times or schedules.
Prepare passenger manifest.

Working as a Department In Charge solely responsible forControlling Shrinkage and Wastage to Maximize Profit.
Analyze sales figures, customer reactions and market trends toanticipate product needs and plan product ranges/stock.
Act as the liaison between customers and company by addressingcustomer issues and solving customer problems.
Maintains quality results by following and enforcing companystandards.
Daily Physical Inventory to maintain stock Physical and SystemAccuracy.

Verify age of customer if they are purchasing cigarettes.
Activate fuel pumps.
Prepare and sell food.
Prepare daily reports of fuel.
Wash windshields and check fluid levels and air pressure in tires.

Provide front line cashiering services.
Stock controlling.
Provide information to walk-in customers in buying vehicles spare-parts.
Assist foreman and supervisor in completing daily tasks.
Documentation and key-in Purchase Order and ordering spare-parts stock.
Issue bills, receipt and invoices.
Familiar with Stock Control System.

Given the authority to notarize legal documents and submit the documents to the municipal hall with their book numbers and document numbers
Admit the clients for legal consultations
Provide computer services for school and office works
Handle and record all the transaction at the toll lane by following the company policy.

Responsible for performing counter transaction.Receive cash / check payment, & issue receipt.
Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements.
Replenish cash fund from Treasury, & prepare report for Treasury.
Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards.
Cross-sells company products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs.
Maintains customer confidence and protects company operations by keeping information confidential.

Interact with clients on the phone and face-to-face in a professional manner
Meet all customer needs and exceed expectations, upholding our strong reputation
Continually expand your knowledge of our business in order to
Suggest additional products and services of use to clients
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information
Proactively seek solutions to problems, notifying Management when concerns arise

To collect money charge from vehicle and ensure the amount is in accordance to vehicle classification.
To issue vehicle classification
To check and ensure that toll equipment is functioning
To count and record collection and report to supervisors if any discrepancies.

Assisting Clients
Filing & organizing documents
Issuing SSS & BIR receipts
Filing and organizing bills payments
Answering phone calls

General customer service
Store supervision
Work flow management
General store maintenance

Delivered prompt service to prioritize customer needs.
Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
Managed incoming calls each day with utmost professionalism and knowledgeable service.
Processed Bill payments, Government Requested Documents, Logistics, Travel Bookings(2GO Travel) and adjusted customer accounts to maintain current system data.
Performed data entry with Microsoft to record logistics notes, unposted payments, Sales and Government Requested Documents.

Greeting Clients.
Negotiating sales through artists and closing deals with clients.
Answering telephone enquiries.
Cleaning and product organisation.

Receive payment by cash or card
Delivered prompt service to prioritise customer needs
Answered customer questions about product availability
Assisted call-in customers with questions and orders
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Helped about 30 customers every hour by approaching conversations with positive attitude and helpfulness
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

Organize and schedule customer orders to an appropriate department.
Ensure customer orders are met on time.
Interact with customers to know their requirements and needs.
Resolve conflicting and complex issues relating to customer services.

Customer Service – Greeting customers, communicating, assisting and suggesting products to purchase.
Cash management – accept cash payments and giving change to customers, processing E.F.T.P.O.S transactions and balancing the cash register at the end of the day.
Suggest products to customers
Perform cleaning duties such as sweeping, mopping, wiping down surfaces, to keep equipment and facilities sanitary.
Order items needed to replenish supplies.
Create signs to advertise store products.
Set up, check and restock product displays.

Worked in the airport terminal to get the best out of me in the field of customer service.
Worked under BL (Baggage Lost and Found) department
Earned positive ratings from guests at the ramp for my kind and positive attitude towards them.
Turn around flights in the stipulated time in the view of achieving OTP.

Help customer make selections by building customer confidence, offering suggestions and opinions.
Close cash registers, performing tasks such as counting money, separating coupons and vouchers, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and food safety practices.
Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.

Discuss products offered and ensure customer satisfaction.
Provide customer additional information or explain services.
Inform of deals and promotions.
Open and maintain customer accounts by recording information.
Resolve complains via phone, email, mail, or social media.
Assist Vietnamese customers.

Deliver excellent customer service
Deal with complaints
Take orders via telephone and counter
Operate till and telephone payments

Demonstrate or explain products or services to persuade customers to purchase products or use services.
Remember store section layout and direct customers to the right department.
Frequently check shelves to ensure the shortage of products.
Inspect the expiry date of products and remove them when needed.
Overall , have good knowledge of the store’s policy on refunds and exchanges, so dealing with customers is efficient.

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