customer service assistant Archives

set up new customer account
open, and maintain customer contract
give information about the the service
handle and resolve complaints
document management
contact with the back office team
making daily reports

Processing payments, refunds and exchanges, ensuring all prices and quantities are accurate
Restocking shelves and rearranging displays with new merchandise
Maintaining a tidy environment for customers i.e. tidy aisles and shelves as well as organising and tidying behind counters and other work spaces
Restocked shelves, racks and bins with latestmerchandise and changed signage to promote specialitems.

Provided every customer with professional and politesupport for sales and service needs.
Guide customer to the required department
Managed cash register operations using POS systemincluding processing sales and returns.
Completion of requisition forms for inventory andsupplies
Keep data of all incoming and outgoing goods
Verify and track received inventory and maintain a track
Follow company policies and procedures

Answer and direct all telephone calls accordingly based on corresponding requests;
Provide basic information in relation to the court to customers with queries;
Assist with finding solutions for the various complaints Clients of the courts may have; and
Prepare formal letters with regards to various requests.

Provide Customer Service support to the internal and external client of CMS;
Update Internal Directories for CMS and the Court;
Assist and direct all walk in clients to meetings and departments;
Log all incoming correspondences;

Confer with customers by telephone or in person to provide information about services, or obtain details of complaints;
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken;
Check to ensure that appropriate changes were made to resolve customers’ problems;
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments;
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
Assist with the delivery of customer service training material namely preparation of training packages, registers and name-tags;
Monitor service delivery through monitoring mechanisms (Customer Complaint System, Toll Free Line, Emails) and produce reports;

Explained and guided customers on our company services
Assisted customers on bookings and collections of their goods
Handled data entry of specifications required by individual customers into system
Completed ad hoc duties from superior

Place prices and signs on fixtures, merchandise and floor.
Change and rotate display areas and signage to reflect changes in inventory or promotion.
Help customers with everything and anything to ensure that they left satisfied with the service they received.
Improved telephone manner along with my problem solving skills.

Deliver and maintain high customer care standards.
Analyse and organise stock to maximise sales on the shop floor.
Stock management duties which include unpacking, processing and movement of stock.
Balance customer care with other duties required.
Operating cash register and handling customer payments.

Serve customers at the Registers.
To answer questions from potential customers.
Work as a part of a team to ensure the needs of customers are met.
Have provided customer service for clients regarding issues on the spot.

Best describes myself that I’m hardworking, patient, workaholic and result oriented.Basically I can work beyond the given time.
I am in the beauty Company before so I was engaged in direct selling activities. My main function and focus was on Customer satisfaction where in they are satisfied with the products they purchased and explain to them the benefits of the products. I was then assigned in the store where I am in charged of the daily activities in the store, like the products should be clean, merchandising materials were all displayed, and always ready for the Customers interaction. Make sure of the Customers needs are served.
I have also reports to be submitted on time. The timely replenishing of out of stock products and monitoring of stocks.
I also trained the New Customers some selling techniques, benefits of being a members of the Co. and most especially their earnings which we have a tagged line as the Customer First.
Sometimes I’m also requested to host the Company’s activities.

Passenger Facilitation.
Ensuring maximum passenger/ customer satisfaction.
Conducting random audits for all vendors.
Crowd management at the terminal especially at peak hours.
Preparing daily reports
Ensuring smooth and secure environment for the passengers.
Following the proper Standard Operating Procedures (SOP) on passenger flow, medical emergency, Lost Property, Guest Relations etc.

maintaining store stock levels
maintaining cleanliness of the store to the highest of standards
Selling prepaid cards, sim cards, broadband kits and show tickets.
Make sales referrals, cross – sell and introduce new product.

Fill and process order forms.
Provided high quality customer service.
Clerical administration duties.
Assisted customers with enquiries about the company’s products and services.
Resolved customer enquiries and complaints in a prompt, professional and caring manner.
Assisted with store set-ups.
Managed inventory, replenished floor stock & maintained visual merchandising.

Handle money on registers.
Resolved customer complaints in professional manner while prioritising customer satisfaction.
Confirmed that all customers received receipts for what they purchased.
Handle self – service machines as well as controlling cues.
Resolving technological fault of self – service machines.

Assisting students and parents with their course and college related enquiries.
Provide necessary support to other departments within college.
Handling switchboard and directing calls to respective departments.
Participating in college events.
Provide administrative support by answering mails and maintaining data of student absences via excel.
Adhering data protection and non sharing policy. Also compelling with safeguarding procedure for young learners.

Resolve customers’ service or pricing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting prices.
Ensure customers are greeted in a friendly manner to ensure they have a positive experience in the store.
Attend to customer inquiries so that they are able to locate what they are searching for.
Maintain responsibility for large sums of money and ensure money is forwarded to cash office.
Manage challenging behaviors and ensure customers feel heard and understood while working toward fixing the problem.

Assist and care for vvip passengers with reduced mobility during the times of disruption by ensuring quick and comfort alternatives are provided.
Assist with constant interaction with passengers on wheelchair and unaccompanied minor to board their depature or arrival.
Answered passengers questions and provided solutions to issues arising before flights.
Serving and communicating with customers

Dealt directly with customers
Tactfully handled confrontational and stressful interactions with the public
Prepared takeaway food as per customer orders
Merchandising – ensuring the best display of products
Provided pricing and delivery of information
Applied occupational health and safety standards by ensuring all safety procedures were followed
Applied quality standards

Promoting products and partaking in sales-promotion campaigns
Balancing float
Gifting
High dedication to Customer service and EFTPOS sales.

Perform some food preparation or service tasks such as cooking and cleaning
Serving customers by greeting them and serving the correct food
Handled all customer relation issues in a gracious manner and in accordance with company policies.
Supervise the work of colleagues to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Customer Service: Provided customer service at registers and Responded to all customer enquiries, providing support and guidance as required.
Cash Management: Ensured accurate management of all cash sales. Counted out all amounts of cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales.
Stock Control: Returned stock to floor and assisted in restocking of products as required. Supported visual merchandising standards while setting up new displays and rotating required stock.
Transaction Processing: Created customer records when processing lay-bys, stock movements and refunds. Ensured stock was allocated and all required information was accurately recorded.
Sales Reconciliations: Assisted shift supervisor in reconciling sales transactions. Provided support through re-checks while helping to resolve discrepancies.

Follows correct workplace privacy and confidentiality policies when handling sensitive material.
Complies with all mandatory safety training and store operating procedures.
Trained Fire & Safety warden and First aider.
Meet needs of customer and maintain high levels of customer service.

Distributed Atlantic Lottery products, including the operation of their terminals, and the counting, handling and sale of lottery tickets
Operated cash register, engaging in the handling of money, interactions with customers, and time efficiency
Handled everyday store stocking, price filing, cleaning, and other floor-based duties
Handled customer service inquiries, including locating products, information regarding rewards programs, and on-the-spot problem solving

Welcoming and attending to clients and suppliers visiting the office.
Handling of all calls relating to current advertising campaign and to the distribution of current brochures.
Updating in-house database with correct client details.
Distribution of all incoming and outgoing mail

Attending to customer’s enquiries
Complaint resolution
Cash handling/reconciliation
General duties, such as maintaining a high standard of presentation

Resolve customer complaints with flight reservations, itinerary changes, baggage concerns and answer passenger’ questions regarding policies and procedures.
Providing information and assistance to the flying public.
PROVIDE CUSTOMER SERVICES AS PER COMPANY POLICIES.
CATER TO EVERY CUSTOMERS’ NEEDS.

Gathered baskets and picked up trash inside and outside the store
assist customers in locating merchandise
assist in unloading merchandise from baskets
maintain and stock bag areas

Carryout cash transaction through phone calls using POs machines.
Assisted call-in customers with questions and orders.
Fold and put away clothes, shoes
Put stock on hold for customers

Customer service, listening and helping customers to the best of my ability
Organizing and tidying display shelves
Cleaning display shelves
Packing away returns
Answering and making phone calls
Working on the registers
Sending stock to other stores

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