customer service assistant Archives

Receiving and processing cash and credits payments for purchases
Reciting learnt product-knowledge to customers, whilst making personal recommendations to cater for their needs
Perfecting my communication skills by interacting with customers in a friendly and professional manner
Utilising communication and listening skills to ensure customer satisfaction and brand loyalty
Operating cash register technology
Service, packaging and cleaning skills

Process standard teller transactions for customer including deposit/withdrawal transactions, opening/closing customer accounts, accepting loan payments, cashing checks, balancing cash drawers
Maintaining high degree of accuracy and ensure compliance in processing new/existing accounts, loan payments, and other banking services
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Promoted products or services to each customer to consistently achieve sales targets

Organise and merchandise display
Maintaining customer accounts
Interactive communication
Assisting with customers needs

Interact with customers to know their requirements and needs.
Ensure customer orders are met on time.
Interact with clients on the phone, internet, and face-to-face in a professional manner
Accurately answer question and address client concerns
Implement company policies and procedures in providing good customer services.
Generate monthly, quarterly, and annual reports for management

Listen to customer requests, answer questions, and direct customers in the right direction.
Unload merchandise and stock shelves.
Keep the store clean and hazard free.
Dealing with customers and conflict

Cash handling and use of register
Staking shelves
Answering phones
Diary temperature control
Training new staff

First point of call for customers who had any queries or complaints
Ensuring customers had their shopping needs met
refunding/exchanging items; reporting any items not fit for purpose;
online collection orders;
cigarette, lottery and scratch card sales.
Ensuring announcements were made over audio speakers
Empathising with the customer and solving any problems they have with their shopping experience

tasked with front-end business operations
handled customer service/complaints both through walk-in interactions and phone calls
learned the usage of the company’s POS software
scheduled customer pick-up and delivery appointments
paper documents and inventory management
encoding physical data to digital archiving
interchanging informational relations with overseas branches

Promoting and selling flowers
Rearranging placements of flowers inside the fridges
Making base boxes for the boxed flowers
Assisting customers in choosing flowers to buy

Respond to requests for information from members thru email inquiries and assist in preparations of monthly reports of the branch.
Establish or maintain cooperative relationships with representatives of companies by organizing yearly events and promotional campaigns and information drives.
Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives and market characteristics based on SWOT analysis.
Perform any other functions as instructed.

Provide exceptional customer service
Accurately operate registers, ensure appropriate pricing on inventory, perform stock take and merchandise inventory within the store
Calculate daily, weekly and monthly team and individual sales targets
Train new staff on relevant processes, procedures and customer service techniques
Undertake the banking and reconciliation of sales revenue
General housekeeping and administration duties

Greeting customers and answering to their queries
Directing customers to their destinations during train replacements.
Work health & safety maintenance and to respond and report in case of emergency
Stock replenishment and clean/ tidy storage.

Serving several jobs from Customer Service, Till management and Kitchen hand.
Prepare Food to Safe Handling Standards.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Demonstrating or explaining products to help customers select the right products to fulfill their needs.

Provided expert first and second level support to all German, Swiss, Austrian and UK based carriers and costumers
Delivered outstanding levels of customer service to clients by quickly and accurately diagnosing and repairing faults, performing remote troubleshooting through diagnostic techniques and efficient communication, also serving as point of contact for general technical assistance
Effectively maintained appropriate service level agreements and actively reduced level of escalations
Provided effective, pro-active relationship management, international carriers and customers

Worked as customer service assistant at Indore airport having a traffic of 82000 passenger/month (approx.).
Working committed to one time performance and continuously striving for improvisation .
Handled ground operations efficiently by delivering consistent premium service at all touch points (checkin, security, boarding, arrival, ramp )
Handled guest queries related to operation and monitoring if customer complaints/discrepancies received are logged and acceptable solution provided.
Active team member in guest interaction for building effective public relations and taking feedback for further improvement.

Work on the marketing of Jobs.af and meet with new customers for providing them information about jobs. af
Provide effective customer c.are services and respond to the questions of the customers Call new clients and provide them information about company services
Adding job posting credit and announcing job vacancies Resolve customer issues using Jobs.af Database.
Response politely to all Customers’ calls according to standard format script Coordinate with other departments. call, answering calls, forward calls to the related departments
Attend Jobs Fair and provide company marketing information to customers and will be able to go outside of the office Coordinate with Business Development department for the marketing of Jobs.af
Provide assistance to Job seekers and Employers through emails and calls.
Regularly check the announced vacancies in a website if any problem should report it to supervisor/Customer Abide by the rules, regulation and policies and procedures of NETLINKS

Monitor product orders and schedule drivers of food deliveries, checking deliveries progress to ensure on-time services.
Co-ordiante between restaurants and customers.
Review work procedures and operational problems to determine ways to improve the efficiency of service and performance of drivers, as well as safety.
Document all feedbacks reported by the customers

Attentive listening and communication skills in receiving orders and assisting in any incoming enquiries
High degree of critical time eﬃciency and organisation
A sensitive approach to ensuring optimal customer service
Passionate ‘customer centred’ service

visual merchandising
cash handling and using eftpos
create communication logs
assisting customers with products detail.

Obtained an extensive understanding of customer requirements for physical (CD/DVD/Cassettes etc.) content like music, films, non-film content,
Respond to customers’ or shippers’ questions and complaints regarding storage and distribution services. etc and achieved the sales targets on time with customer satisfaction.
Managed the store with physical content inventories.
Gained extensive knowledge and expertise in storefront deck management skills.

Perform the various roles of greeting customers, photographer and cashier as directed
Customer service including customer information regarding photography packages
Set up photography equipment and pack away at end of the day
Take and print out photos
Sell and promote photo packages and merchandise
Enter sales into the POS system accurately and follow all cash handling and EFTPOS procedures

Selling eyewear to customers both prescription and none prescription.
Interpreting optical prescriptions written by optometrists.
Giving advice to customers on lens types, frames and styling.
Taking frame and facial measurements when dispensing spectacles.
Checking in stock on a daily basis.
Arranging and maintaining the shop display.
Making adjustments, or repairing customers spectacles when needed.

I constantly greet customers to the best of my ability trying to accommodate any of their wants and needs during their check out.
I constantly worked at a very fast paced and very efficent work place where customer service is key.
I also push baskets in the parking lot while also picking up trash and making sure the parking lot is clean for the customers.
Submitted completed orders quickly to maximize delivery efficiency. Compiled customer feedback and recommended service delivery improvements to management.

Responsible in ensuring all phone-in and walk-in customer concerns are addressed efficiently
Sustaining & increasing customer satisfaction by providing the right services to customer needs
Coordinating with other operating units in order to provide a more responsive replies to customer requests and complaints
Effectively handling complaints by providing the best possible solutions to the customer
Gather and consolidate customer feedback and formulate procedural changes to enhance services provided
Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer
Ensures timely submission of reports

Educated customers on product and service offerings
Represented many different companies in conjunction with Australia Post (Queensland Transport, the BIG banks, other bill paying services)
Postal and delivery control
Evaluated customer information to explore issues, develop potential solutions and maintained high quality service.

General store duties to maintain neat work area
Processing payments and order through the company operating system
Making shelf tag, barcodes, black signage
Check items spoiled or damage and nearly expired items

Take orders and pack meals in a timely manner under pressure and in a confined space.
Maintain cleanliness throughout the restaurant
Count money and use a register.
Provide excellent customer service by ensuring customer enquiries are resolved and their needs are met

Attends customer complains/answering phone calls and enquires
Assign all cashier and baggers in their station
Make daily sales summary and end of the day report
Check Price change adjustment remove the old shelf tag and replace new once
Checking finish marker for spot checking of the items
Removed all unattended boxes and other materials in selling area
Checking monitoring sheets

Inspect passenger tickets to verify information and check-in them in the corresponding flight.
Announce pre-boarding procedures and other formalities.
Worked under Baggage handling team for 2 months.
Worked as a ramp agent for nearly 9 months ensuring OTP in all aspects.

Assisting guests with any queries or issues.
Ushering and assisting guests around the stadium.
Checking tickets upon entry into the stadium.
Cloak check assistant for general public and within the staff quarters.
Lift and escalator attendant for guests and staff.

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