• Submitted completed orders quickly to maximize delivery efficiency.
• Evaluated customer information to explore issues, develop potential solutions maintaining high quality service.
• Answered customer questions about product availability ans shipments times.
• Helped customer everyday by approaching with positive attitude and resolution.
• Close contact with foreign agents.
• International logistics.

• Managing the existing or potential client portfolio to facilitate their access to change of energy supplier;
• Ensuring the continuity of the billing process for the customer portfolio;
• Managing the complaints process by communicating with customers on the available channels (e-mail and chat);
• Identification of digital channel improvements areas, using the experience and data gathered from users via the platform

• Asesorar al cliente o realizar el mantenimiento del sistema de software.
• Capacitar a los usuarios para usar equipos nuevos o modificados.
• Diagnostico, solución de problemas de hardware, software u otros problemas de red y sistema, y ​​reemplazo de los componentes defectuosos cuando fuera necesario.
• Implementar y proporcionar soporte técnico para servicios y equipos de voz.
• Recomendar cambios para mejorar los sistemas y las configuraciones de red.
• Coordinar con los vendedores y con el personal de la empresa para facilitar las compras de equipos.

• Maintaining customers informed as to the status of their orders.
• Creation of sales reports and pending orders for daily meetings
• Creation of corresponding paperwork such as picklists for our warehouse to prepare and ship.
• Give support to our USA Facilities and customer service team to pass relevant information on production and shipping process of orders.
• Customer contact via phone or e-mail
• Follow up on pending orders from the moment they are received in our system until they are shipped and received at our customer’s door.

• Answer incoming calls from customers with order inquiry and/or trouble reports. 
• Provide customers with service activation support for Voice, Data and Video service including but not limited to, home router configuration and activation of set top boxes.
• Create trouble reports and provide customers with trouble status.
• Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups. 
• Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Customers may be irate or dissatisfied with our service. 

• Handling customer requests via telephone , e-mail and chat service
• Providing shipping details and updates
• Handling returns and refunds
• Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. 

• Interact with customers via inbound telephone calls to provide information and assistance.
• Achieve productivity standards & goals while maintaining highest level of customer service.
• Process transactions & reply to inquires related to products & services.
• Capture complaints.

• Conducted and analyzed service test for numerous businesses
• Created detailed written reports regarding customer experiences 
• Enacted a variety of different scenarios catered to specific situations 
• Evaluated interior and exterior facilities to ensure compliance with standards