customer service agent/complience specialist/trainer

• Fielded calls from customers with service complaints in order to resolve and satisfy.
• Educated customers on products to maximize positive experiences.
• Educated entry level customer service representatives to be compliant with client policies, federal law and state law. 
• Conducted role playing sessions with agents in order to teach best practices and professionalism.
• Monitored interactions between representatives and customers to ensure compliance and coached reps afterwards to improve. 

customer service agent

• Obtained documents, clearances, certificates and approvals from local, state and federal agencies in order to determine if passengers are allowed to enter foreign countries.
• Committed to prompt service to customers for their outmost satisfaction.
• Handled transactions in a timely manner over sales, delayed, cancelled flights, and any issue related to lost/ damaged luggage.
• Passenger reservations, check-in, boarding and including security process.
• Provides pricing and delivery information, process orders, and prepares cash reports.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

customer service agent/sales excecutive rep

• Act as an intermediary in credit assistant between buyers and sellers, and Mortgage Brokers.
• Provides credit information for Relationship Managers/Loan Officers, management, or other agencies as requested.
• Provide support for the Credit Bureau Registry related to reporting and maintenance across different units/functions of the consumer business
• Analyze and assist with repairing credit for borrowers to be able to qualify for ahome mortgage.

customer service agent

• Process payments over the phone
• Go over billing history with customers 
• Upgrade devices and plans.
• Sell new products and services to customers. 

customer service agent

• Reception at check in counters
• Manages delays and irregularities
• Luggages and tickets check in
• Assists passengers boarding and disembarking at the gate
• Promote company products, and services when appropriate.

customer service agent

• Checking in passengers and luggage 
• Assisting elderly or disabled passengers, knowledge of safety procedures, keeping up to date on related training 
• Routinely lifting 50+ lbs bags 
• Taking bags to oversize belt and assisting bag room 

customer service agent

• Meet, Greet, and assist passengers boarding aircraft. 
• Generated tickets for purchase of airlines tickets.
• Problem solved all ticketing issues while providing the best customer care service.
• Provided assistance to all VIP customers.
• Adhered to all TSA and Customs regulations.

customer service agent

• Take calls for Verizon on billing, equipment, and services
• Promoted additional services ( sales bonuses) 
• Helped also with some of the recruiting services 
• Managed escalated interactions with customers as well

customer service agent

• Performed car detailing inside and outside to ensure the rental is ready and meet customer satisfaction. 
•  Learned to be a team player in a high-paced environment and develop professional communication skills through customer interactions. 
• Provided reliable shuttle service for customers (pickups and returns) by practicing safe driving and punctuality. 
• Responsible for training of new staff on procedures and various duties in accordance to company policy. 
• Provided unscheduled coverage when needed or when workloads increase. 

customer service agent

• Coordinated export shipment bookings with multiple airlines.
• Executed and verified accuracy of airline and customs documentations.
• Monitored arrivals and departures of shipments. 
• Verified order for more than 15 pallets of cargo a day.
• Contacted airlines for shipment rates and tracking.
• TSA Certified.
• Advised clientele and resolved foreign customer needs.

customer service agent/ help desk agent

•  Support customers by providing helpful information, answering questions, and responding to complaints. 
•  Provide advice on purchasing products or services.
• Provide basic troubleshooting for the company’s website and customers’ technological devices. 
• Resolve customer complaints or answer customers’ questions regarding policies and procedures.representatives work in customer contact centers.

customer service agent

• Responded to customer requests for products, services and company information
• Performed ad hoc deep-dive analyses for specific cases
• Offered advice and assistance to my co-workers within regards to processes
• Provided primary customer support to internal and external customers 

customer service agent

• Processed customers and freight forwarders in acceptance of freight on aircraft. In addition to safety and the process of Dangerous Goods.
• Loaded and Unloaded freight using warehouse equipment such as forklift.
• Worked closely with US Customs to ensure proper regulations. 
• Trained and operated XRay Machine of all freight that was accepted for aircraft travel. 

customer service agent

• Check passengers in for their flight. 
• Put the correct luggage tag on the bag and bring it to TSA to be scanned. 
• Print out paperwork for the Pilots and Flight Attendants. 
• Gate check passengers bags. 
• Issue seat assignments for passengers. 

customer service agent

• Greet customers kindly
• Attend phone calls made by Customer Service Office and accept transferred calls to clarify any doubts and questions the customers might have.
• Clearly explain customers about our travelling policies including baggage, service animals, extra fees, etc.
• Contact customers to notify them about any bus schedule changes or cancellations.
• Handle situations with customers in the best and clearest way possible and never being disrespectful.
• Inform any supervisor or lead in charge about customer complaints and if necessary, ask them to speak to the customer to clarify any nonconformity.
• ALWAYS finish what has been started.

customer service agent

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Ensure to be updated and abreast of the PALex standards and policies to attain consistency in all our service delivery.

customer service agent

• Handling incoming customer service calls regarding customers’ hotel and flight reservation and deal with any issues and resolve them to the customers’ satisfaction.
• Assist customers with booking the best available flight and hotel reservation.
• Coordinate with hotels and airlines regarding customers’ preferences and ensuring they were met.
• Responsible for the fast and efficient service at check-in, boarding and arrival areas with the emphasis on exemplary customer service to every passenger.

customer service agent

• Assist customers at the information Desk.
• Managing terminal operations activities
• Maintain corporate relations with the vendors and stakeholders.
• Supervise terminal operations work.
• Effectively handles lost and found department.
• Attends complaints and queries of the passengers.
• To facilitate the passenger, assist them whenever they face any problems.

customer service agent, sales associate

• Answer phone calls in a pleasant and inviting manner. Help customer with any problems, encourage continuity, and accurately notate each account.
• Answer sales calls with a warm and inviting tone, do best to personalize and close sales. 
• Ensure safe / efficient operation of all activities at the Airport.
•  Ensure all ground handling activities are conducted as per Airline standards and policies. 

customer service agent

• Provide efficient guest service and optimize revenue. 
• Perform various customer service functions at the airport (check-in / boarding gate and ramp). 
• Perform allocation assigned as per the roster.
•  Check status of all flights including catering uplift and adjust as required. 
• Handle special situations and conditions. eg. – Flight disruption / cancellation / overbooking. 
• Carry-out the upgrades according to the guidelines in respect of overbooking. 
• Personally deal with denied boarded and off- loaded guests, irate guests on exceptional basis. 

customer service agent

• Sell various insurance policies to businesses on behalf of insurance companies, including workers compensation, general liability and inland marine policies for commercial logging exposures.
• Ensure that policy requirements are fulfilled, including any necessary  completion of appropriate forms.
• Submit claims and assist customers and adjustors during claim process.
• Perform administrative tasks, such as maintaining records and handling new policies, endorsements and policy renewals.

customer service agent

• Handle inbound calls and chat inquiries
• Process travel reservations, cancellations, and amendments
• Efficiently answer and resolve customer queries
• Providing face to face service to customers and deals with their different needs. Answering questions and offer information covering a wide variety of airline and airport related topics such as connecting flight, baggage and other information etc. 

customer service agent (intern)

• The overall goal of the Customer Service section is to provide the best customer service experience to all airport guests at Denver International Airport, maintaining an outstanding level of professionalism and courteousness.
• Customer Service Initiatives Committee Member
• Job Shadowing; Airport Security, Airfield Operations, Terminal Operations, Ramp Tower, Airport Safety, Training and Exercise Design, Environmental Services, Communication Center, Airport Infrastructure Management (AIM), Air Service Development, Finance
• Part 139 Full-Scale Exercise Observer
• Provided Pertinent Information to the Traveling Public
• Received Training in LEAN Green Belt, Defensive Driving

customer service agent

•  Assisted customers that were calling in to pay on their tolls bill, add, or make changes in their toll account. 
• Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. 
• Maintains sincere interest in providing stellar customer care. 
• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. 
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image. 
•  Ability to create positive customer relationships by defusing angry and upset customers. Attention to detail-documentation and follow-up 

customer service agent

• First line of contact for customers for a long distance company.
• Assisted customers with various request through email and chat.
• Accounting and credit request.
• Closing accounts of deceased customers.
• Repair request.
• General inquiries.    
• Delivered excellent customer service.

customer service agent

• Provide legendary service to maintain positive relationships with all passengers.
• Handling all aspects of ticketing/ check-in/ boarding/ baggage services/ reservations.
• Handling cash/ credit card transactions for ticket sales/ upgrades/ refunds. 
• Working as a team to handle situations such as over sales/ delayed/ cancelled flights.

customer service agent

• Handle customer inquiries, complaints, billing questions and payment extension/service requests.
• Processed Payments and Assisted with service upgrades.
• Adjusted billing as necessary
• Dispatched roadside assistance 
• Handled and de-escalated calls on a daily basis 

customer service agent

• Resolve customer complaints or answer customers’ questions regarding procedures.
• Answer calls and placed orders of the customer.
• My job duties were to be a call center representative to which i would answer on average 80 calls per day for United Health Care and Humana.
•  When fulfilling my job duties i would address customers inquiries, solving problems and providing any information needed for theirmedical and or prescription drug plans.