customer service agent
- Greet and identify the customer
- Understand the needs of the customer and answer them
- Communicate effectively with a diverse clientele
- Understand local laws and employer policies
customer service agent
- Inbound Contact Center
- Outbound Contact Center
- Customer Services (telephonically)
- Provide General Information to customers
- Emailing of Statements of Accounts
- Logging of complaints for Case follow ups
- Refunds and escalating of queries
customer service agent
- Dealt with customers on social media, web chat, email and telephone to resolve there queries with regards to returns, deliveries, transactions and any other general queries.
- Provide direction and other related information of the airport.
- Advice passengers of allowed items to carried on the Aircraft.
- Guide the passengers and prevent obstruction of the Airport Metro.
customer service agent
- Incorporate new costumer data
- Transaction of inbound calling, quality management, backoffice cases
- Suggest and check alternate spellings, locations, and listing formats to customers lacking details and complete information.
- Checking and remachining of costumer contracts
customer service agent
- Greet guests, escort them to their gates.
- Able to demonstrate a high standard of customer service.
- Customer query handling.
- Handling Universal Flight Information System.
- Guide the passengers to their boarding gate.
- Assist the passengers to different airport touch points such as arrivals, Departure, transfer and immigration.
- Help the police and security on central security screening.
customer service agent
- Provide high quality customer service to airline passengers
- Answering questions, handling problems, directing passengers to appropriate gates, baggage claim, transportation and connecting flights
- Resolving issues and queries regarding about any delays, policies and travel direct
- Arrange for special services for children, expectant mothers or people with disabilities
- Offer directions, such as driving and parking directions, check-in guidelines and seat assignments
- Assist and provide gate information and boarding instructions
- Checking and weighing passenger baggage, make boarding announcements, ensure passengers are boarded and deplaned efficiently and safely
customer service agent
- Develop the ability to lead and influence through experience gained in acting appointments.
- Escorting VIP, CIP Passengers.
- Reconcile reports of loan books with accounting financials on a quarterly basis.
- Managing the team scores
senior customer service agent
- Monitoring / Resolving Issues
- Escalated Critical issues
- Achieving given Targets on time to time
- Rapo building with the customer’s
- Trusted as an expert in utilization of Customer service agent in services
- Knowledgeable of Monitoring
- Daily updates
customer service agent
- Representation the face of the company by interacting with the customers, ensuring their needs are met.
- Having a good knowledge of the company’s products and services, i provide the customers with information to address inquiries regarding these.
- Collect and assess loan applications in line with company policies for approval.
- Assist in resolving customer complaints. For instance, in accounts opening on loans booked or help resolving problems on repayments and customer deferment of payments etc.
- Gather customer information via a telephone call and mail.
- Compile and give reports on loans books twice a week.
- Ensure safe keeping of customers’ information.
customer service agent
- Communicate with partners and consumers via email support to provide information regarding their account.
- Able to identify fraud and secure accounts.
- Review sensitive documentation to complete requested updates within account holders personal information.
- An all-rounder with the ability to execute duties at all service touch points.
customer service agent
- Dealing with passengers enquires about flight departures and arrivals.
- Checkin of passengers and giving seat numbers.
- Providing boarding passes and luggage labels.
- Telling passengers about luggage restrictions.
- Weighting baggage and collecting any excess weight charges.
- Taking care of peoples with special needs, and unaccompanied children.
- Calming and reassuring nervous passengers.
customer service agent
- Greet and check-in passengers for their flight.
- Answer any question/compliments/complaints the passenger has in regards his flight/s.
- Communicate with upper management and other agents in regards the flgith or passengers.
- Operate Jetbridges.
- Make sure the flight operation goes fast and smooth.
- Prove proper procedures and airport regulations for safety and security.
- Prepare paperwork, before and after flights departure.
customer service agent
- Employed by Bank of America.
- Enrolled clients in online banking
- Created technical cases to solve errors withing their mobile banking app
- Educated cx on benefits of their account type, also providing general information
customer service agent
- Confer with customers by telephone or in-person to provide information about products or services
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Engage customers wishing to purchase concrete by effectively managing incoming orders while using negotiation skills to arrive at mutually suitable delivery times.
- Effectively apply system, product and Hanson business knowledge in dealing with, and resolving a broad range of customer requests and problems in professional, solutions focused manner.
customer service agent
- Answer incoming calls from Vodacom customers to answer questions and enquiries.
- Manage and resolve customers complaints.
- Provide customer with product and service information.
- Identify and escalate priority issues.
- Transfer calls to relevant departments.
- Follow up on customer calls when appropriate.
- Researching of information using available resources.
customer service agent
- consulting clients about project requirements and objectives
- designing research methods such as interviews and questionnaires
- carrying out qualitative or quantitative research
- agreeing timescales and budgets
- supervising staff
- monitoring work progress
- writing reports, including client recommendations
customer service agent
- Answer calls from immigration candidates
- Provide information about immigration programs
- Find solutions to clients’ concerns regarding the processing of their file
- Work with other departments to develop the best solution for the client
- Provide an outstanding experience and ensure satisfaction in our services
- Complete out-bound calls to update candidates on their file
customer service agent
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Check and acknowledge about constructions or repairs at office’s areas.
- Communicate with multiple departments to plan meeting for property manager.
- Support project coordinator for F&B projects.
customer service agent
- Coordinate and plan according to incoming phone calls , customer concerns and needs for any specific type of pest control services to include setting up appointments for service and answer general questions about the services the company offers .
- Consult with customers by telephone to provide information about accounts and debit cards, as well as customers online banking.
- Go through account information customers
- Resolve customer issues with logging into their online accounts
customer service agent
- Processed high volume of inbound calls per day using various software applications.
- Retrieved information from windows based database to assist customer in placing local, long distance, and international calls.
- Assisted customers with dialing instructions for local and international calls.
- Multi-tasked in a fast pace environment.
customer service agent
- Inspecting and maintaining vehicle and equipment, such as refrigeration unit, oil, water, tyres, lights, brakes, to ensure that vehicles are in proper working condition and reporting any mechanical problems encountered.
- Load, unload & operation of delivery truck.
- Personal Customer Service.
- Delivering orders to both residential and commercial customers.
- Adhering to Delivery Schedules.
- Ensure quality products are picked & packed for delivery.
- Quality Control and adhering to OH& S regulation.
customer service agent
- Greet and attend the customers thoroughly, quickly determining their needs.
- Experience with all the secretary duties, including phone calls and drafting e-mails for clients as well as direct costumer service. Maintain thoroughly knowledge of the service offerings in order to accurately answer questions and guide the customer to a resolution for their needs.
- Confer with customers by telephone or in person to provide information about services and obtain details of complaints.
- Offer precise information for each legal needs of the customer.
- Calculate the estimated price of the legal transaction to execute.
- Coordinate with billing department and customer to resolve problems.
customer service agent
- 1.5-year experience in Interglobe Solutions as an email agent.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures by emails.
- Promote company products and services when appropriate
- Escorted minors to their parents
customer service agent
- Flight service coordinator where I provided details on their upcoming flight
- Coordinated baggage for the flight
- Organized preparation for the plane
- Verified Passports for the customers
- Checked Passengers into flights
- Greeted customers with a friendly smile
- Set up the jet bridge for flight departure
customer service agent
- Actively checked in customers for their flight(s) on Turkish Airlines at John F. Kennedy International Airport (NYC) while ensuring all travel requirements are valid
- Participated in training new hires by teaching how to operate the Quick Check-In System
- Communicated efficiently through language barriers
- Assisted with set up and boarding at the gate
senior customer service agent
- Worked as fraud detection service agent servicing inbound calls as well as making outbound calls.
- Took necessary steps to safeguard the customers accounts by keeping vigilance over the transactions being made over the customer accounts assigned to me.
- Also verified for the customers of Barclays Bank.
- Lodged fraud complaints and send out relevant documents and forms for the UK customers to fill on identifying fraud on customer account.
- Forwarded request whenever necessary for investigation post fraud was confirmed per client request and by self analysis for safety of their finances.
customer service agent
- Assist clients with requests related to their finances Identify possible fraud and red flags to all requests sent by clients
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously
- Developed an effective training plan for new hires to ensure adherence to performance goals
- Provided both product and process training for new team members
- Generated comprehensive and detailed reports about agents’ performance and provide coaching
customer service agent
- Assisted customers with a warm and professional attitude.
- Assisted customers in booking reservations, schedules, fares and all other related matter to ensure a positive travel experience.
- Performed customer check in and assistance in providing a superior level of customer satisfaction.
- Performed boarding process in a timely manner to ensure departure on time.
- Performed other duties as assigned or as necessary.
customer service agent
- Arrange for disposal of surplus materials.
- Ground Handling & Support
- Check-in Counters, Reservations, Airline Security Checks
- Customer Relations
customer service agent
- Facilitate timely and accurate passenger reservations and check-in
- Weight and balance of aircraft
- Loading and unloading of passengers and cargo
- Aircraft and ground equipment operation
- Routes inbound and outbound freight to their destinations
- Weighs items and determines cost using established tariffs
- Itemizes charges, prepares freight bills, accepts payments and issues refunds