customer service agent Archives

Led a project to analyze and reduce delays
Implemented pilot processes to increase the efficiency of the airport operation
Developed training and reference guides to assist my colleagues in utilizing their work tools
Acted as a point of reference to my colleagues who required assistance with some tasks
Processed passenger check-in
Assisted passengers during flight delays and cancellation
Handled lost baggage files

Help customers in basic trouble shooting with their televisions and modems
Assist them when they have questions about their billings after making sure that they are authorized on the account
Assures that they have no further questions with their account. If ever there are more concerns I make sure to answer them or make sure they get to the right person with their questions.
Reconfirm to the guest regarding the tour program.

Receiving information in regards to the customer service of the company.
Train new employees of job duties
Resolve customers’ service or billing complaints by performing activities such as exchanging products or refunding money.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as contacting the warehouse or delivery service if items arrive broken or deliveries delayed.

Check-in, check-out, boarding passengers to and from aircraft
Plan aircraft loading (Load Controller/Master)
Security screening passenger and baggage
Communicate with customers by telephone or via email to provide information about products or services, take or enter orders, or obtain details of complaints.

Handle guest’s inquiries concerning reservations and ensure that all inquiries are replied within 24 hours.
Maintain a good relationship with clients.
Provide clear information regarding company’s products/tour program.
Input reservation data, update on any cancellations or amendment and ensure that all data are accurately updated on the reservation system.
Prepare and send a letter confirmation to clients
Follow up on payment or deposit for bookings .
Coordinate to with relate department to handle guest and ensure it will be run smoothly.

Communicated all store initiatives and promotions to customers to generate return business.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Built long-term customer relationships and advised customers on purchases and promotions.
Set up and explained new membership contracts.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Operated a POS system to itemize and complete customer purchases.

Assisting customers in finding desired products
Complete Shelving audits
Paint Desk Representative (Mixed paint for customers)
Stock taking
Shelving of aisles

answering inquiries resolving problems.
maintaining database.
Answer phones and respond to customer requests.
Identify, research, and resolve customer issues using the computer system.

Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.·
Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.·
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.· Multi tasks to document while speaking with the consumer.· Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Meets client’s’ specific quality standards.· Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.·
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.·
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Greet and help passengers with their flight reservations and check-in passengers.
Assist passengers with tagging luggage and baggage check-in.
Assist passengers with inquiries or other request, such as upgrades, flight changes or cancellation.
Boarding agent, authorizing passengers to board plane.
Making sure flight schedules are respected.
operating jet-bridge and monitoring jet-way.

Served as liaison for customers, management and sales team.
Provided elevated customer experience to generate a loyal clientèle.
Scheduled pickups for donated clothing
Dealt with Voicemail and Emails for clients

Outbound Contact Centre
Troubleshooting on Appliances
Technical support given to customers In/outbound Call Centre
Acting Team Leader Manage a team of 10 Call Centre consultants in the absence and presents of my team manager.
Monitoring Individual performance, couching.
Book technical service calls for technicians in South Africa and neighbouring countries.
Handle escalations and emails from stores, customers and call centre agents. (Customer complain).

Assisted passengers from the time they arrived at the terminal until closing the doors for departure.
Worked in Operations, Lost and Found, Cargo – ensuring weight and balance, Customs and Immigrations, constantly cross training After 9/11 became liaison for the airlines to the TSA, DEA, and all agencies being used at the time.
As Supervisor, resolved any issues, scheduling and any other help needed in any area. Multitasking was the most important part of the job.
Prepare and issue work schedules, deadlines, and duty assignments for team .

Answering/replying to customer calls and emails immediately Working towards customer-centric targets
Updating queries/complaints with high-quality (but concise) notes
Carry a complaint investigation from beginning to end
Hitting productivity targets such as inbound call volume and task closure
Managing own workload while meeting regulatory standards, including Data Protection and FCA guidelines

Preparing and submitting billing data and medical claims to insurance companies.
Ensuring the patient’s medical information is accurate and up to date.
Revision of pre-authorizations.
Investigating and appealling denied claims.
Maintain billing software by updating rate change, cash spreadsheets, and current collection reports.

Assisting and greeting customers in a friendly, prompt and courteous manner
Selling tickets, problem solving and checking-in passengers at the counter
Working as a liaison between the operations and the customers
Announcing incoming and outbound flights

To provide the best customer service experience .
Checking in premium customers.
Helping my team in all aspects above.
Perform exceptional written and communication skills.

Meet and depart aircraft arrivals and departures
Assist customers with special requests, requirements and disabilities.
Use of radios for communications for the smooth running of the operation.
Have completed many customer service training courses and implement Mary Gober language.

Provide assistance for customers with flight details and other enquires
Perform duties at the service desk such as reschedule passengers in the case of flight cancellations, add bagage, answer all enquiries and complaints.
Booking flights and quoting prices.
Board passengers.
Follow strict policy and procedures.
Use of computers using IT network New Skies and Sky Port.
Use of radios for communication.

Systems processing and data entry
Performing in a team environment
Perform any other duties as assigned by supervisor or Station Manager.
Assisting customers using self check in kiosks.

Prepare and go over the objective and product of the day
Provide information to communities for 3rd parties(Red Cross, Blue Cross)
Provide current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors.
Complete forms and reports as required by the company.

Passenger check-in (boarding and deplaning)
Dealing with passenger enquiries about flight departures & arrivals.
Informing passengers about luggage restrictions
Weighing baggage & collecting excess weight charges
Taking care of those with specials needs & unaccompanied minors
Calming and reassuring nervous passengers
Preparing the load sheet for the pilot

Provide assistance to patrons entering or exiting amusement rides, boats, or other attractions.
Verify, collect, or punch tickets before admitting patrons to venues.
Notify consignees on arrival of shipments and arranges for delivery to consignees, as well as notify shippers of delays in departure of shipment.
Resolve such problems quickly and within guidelines established by the Company.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Presently promoted to the fraud and security department to help find fraud with the orders.
Utilized appropriate sales techniques while building a great rapport with the customers and enhancing their online shopping experience.
Prepare manifest to accompany shipments and inputs any data information into computer.
Prepare and process paperwork according to flight records.

Customer service agent at Canberra airport.
Checking in customers for flights.
Making sure customers traveling internationally meet all passport and visa requirements.
Making sure all customers meet all dangerous goods requirements and organising approvals for those who don’t.
Keeping up to date on all dangerous goods and requirements while travelling.
Managing disruptions and customers affected.
Using customer management system Altea.

Provide friendly service to and maintains positive relationships with all internal and external Customers.
Work in a cooperative spirit to ensure the success of the Company.
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage.
Check in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner.
Route inbound and outbound air freight shipments to their destinations: Take telephone orders from customers and arranges for pickup of freight and delivery to loading platform.
Itemize charges, prepares freight bills, accepts payments and issues refunds.

Act as a frontline interface with Vodafone Gujarat Premium Customers. The role involves suggesting new ideas , Solutions and giving direction to customers regarding their issues, benefits & Offers.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Refer unresolved Customer grievances or special requests to designated departments for further investigation.
Promoted to Fraud Risk Analyst
Placed orders for Saks.com customers via chat and phone. Handled 75 calls per day and 40 chats per hour.

Assisted in the day to day ground operations involving airline representatives, air crew and ground staff
Handled inbound and outbound flight schedules
Executed gate duties in various areas (e.g. flight information, baggage handling, boarding procedures)
Introduced to airline terminologies and codes
Proficient in airline applications and functions
Led a team to perform arrival and departure flight irregularities (e.g. misconnections, delays)

To assisting the passengers from Airline counter to till departure.
In between need to check their Passports, Visas and Baggage’s as per Airline and IATA rules.
Issuing their boarding pass correctly and assist to clear the customs in airport.
In boarding gate need to scan their Boarding pass and depart to the flight safely with in a time limit.
Have to do Pre flight and Post Flight documentation Duties as well.

Calculate and quote charges for services for reservations.
Managing customer complaints
Handling inquiries from customers who wish to cancel their accounts
Provide feedback to customers

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