customer service agent

  • Created monthly reports 
  • Contact customer to follow up on their orders.
  • Provide service to internal department. 
  • Reply to all the correspondences that arrive in the company.

customer service agent

  • Assisting passengers with accessing airport facilities 
  • Guiding passengers and answering questions at the ticket counter and assigning seats 
  • Issuing boarding passes, processing ticket changes, and making reservations  
  • Following and requesting passengers to adhere to airport regulations
  • Assisting in the safety of the airport and boarding process Selling tickets and completing sales reports 

customer service agent

  •  Assist with  Supervisor Calls and resolutions
  • Perfect Attendance to date 
  • Follow up with customer if request has been given 
  • Create weekly reports.

customer service agent

  • Deal with customers via emails, over the phone, or face to face 
  • Listen to the customer queries patiently and solve it. If the problem doesn’t seem to solve, then forward the problem to the Manager
  • Respond to the problems of the customer promptly 
  • Maintain records of interactions with the customers in an orderly manner.
  • Coordinate with the internal department to find solutions and resolve matters 
  • Maintain a follow up on the customer, whose query you had solved. 
  • Ensure they are satisfied with our answer. 

customer service agent

  • Take inventory of excess baggage and miscellaneous charges collected.
  • Inspect of cabins, checking for any problems and making sure that cabins are in order.
  • Add to team success thru accomplished metrics and goals set week after week
  • Build and Leverage supplier relations  

customer service agent

  • Teller work such as cashing checks, making deposits, issuing cashiers checks and balancing a drawer on a daily basis.
  • Open accounts for individuals and businesses.
  • Open certificates of deposits and IRAs.
  • Balance vault and teller drawers.
  • Balance travelers cheques.

customer service agent

  • Confer with customers to provide information about the service, cancel accounts and/or orders, or obtain details of complaints.
  • Meet Arrival flight and prepare & handle MHB reports/cases professionally. 
  • Handle denied boarding process and compensation. 
  • Handling delayed and cancelled operations. 

customer service agent

  • Asistir a los clientes con problemas técnicos de equipo.
  • Dar información acerca de cobros.
  • Requerimiento de reembolso y créditos.
  • Telemarketing – ventas de productos y servicios por teléfono.

customer service agent, head of marketing

  • Confer with customers by email or in person to provide information about the service.
  • Head of online influencer marketing.
  • All Admin functions for Malaysia Airlines.
  • Initiate Pre Flight & Post Flight work.

customer service agent

  • reserving rooms for customers
  • providing callers with information of our facilities
  • Advising customers on there room-package plan to best suit there needs
  • Informing customers of special discounts that they can apply for 

customer service agent

  • greet customers and guide and assist them with the ticketing and baggage check-in process. 
  • responsibility for all aspects of the ticketing process – selling, printing, reissue. 
  • managing the check-in process by ensuring customers have the proper documentation for travel, properly tagging baggage.
  • at the gate, agents help customers with routing, trip planning and gate boarding.
  • assists our customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
  • operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. 

customer service agent

  • Assisting passengers with their special travel requirements.
  • Ensuring passengers have all relevant documentation.
  • Collaborate and action all information required to achieve on time departure  
  • Handling priority and VIP passengers.

customer service agent

  • Available to assist with groups of 8 or less – vacations, emergency, business meetings
  • Assisted with Rewards program – merging accounts, points inquires, research funds, companion travel, reset passwords, research adding amending travel
  • Assist with re-accommodations – SODA, RULE 85, system outage, irregularities
  • Provide Interactive travel Support for online tool / troubleshoot
  • Assist Customers with travel needs – flights, cars, hotels, visa, early check-in, business select
  • Develop and assist with New Hire – Mentoring, side by side, camaraderie  
  • Support Team Leader with challenges – attendance, sales, volunteering 

customer service senior agent

  • To maintain On-Time Departure at station for Malaysia Airlines. 
  • To ensure all pre-flight, post flight and monthly reports to be submitted to HQ
  • Overall Supervision of counters, arrivals, BMA, Boarding, Catering and assisting in Ramp handling.
  • Coordinating with all external agencies for Malaysia Airlines.
  • Responsible for Station Quality control
  • Responsible for staff management.
  • Responsible for timely briefing to staffs on all amendments and details on flight operation.

customer service agent

  • Contact potential or existing customers to inform him about new services using scripts.
  • Answer questions about products or the company.
  • Handle grievances to preserve the company’s reputation.
  • Working with a team of other sales executives to apply strategies set by supervisors
  • Working on achieving targets set by supervisors

customer service agent

  • Confer with customers by telephone to provide information about products or services, basic technician problems, and obtain details of complaints and compliments.
  • Provide assistance for customers with basic technician support.
  • Develop or update procedures, policies, or standards following company’s rules.
  • Answer inbound calls regarding questions and concerns about shipping, charges, and website assistance while maintaining customer security and privacy

customer service agent

  • Senior Customer Service Agent
  • UAT Testing – PropertyTree
  • Assist where required with covering roles temporarily for Escalations Analyst and Team Leader (whilst on leave)
  • Peer review group 

customer service agent

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billing
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Answered constant flow of customer calls with up to 90 calls in queue per minute.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues. 

customer service agent

  • Help customers with issues pertaining to the account assigned 
  • Provided direct sales for the account assigned
  •  Prove proper procedures and airport regulations for safety and security.
  • Prepare paperwork, before and after flights departure. 

customer service agent

  • Stay up-to-date with new products/services
  • Contantly making and answering phone calls in regards the flight operation.
  • Make loud and clear announcements in front of passengers.
  • Remark daily shift report and send it to upper management, answer any questions.

senior customer service agent

  • Plan tour itineraries and selling travel products and tour packages.
  • managing budgets and maintaining statistical and financial records;
  • liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
  • overseeing the smooth, efficient running of the business.

customer service agent

  • Answered over 60 calls per day to meet fast-paced call center demands.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Answered up to 60(per day) incoming calls in busy, fast-paced global call center.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Documented and detailed calls and complaints using call center’s CRM database.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

customer service agent

  • Listen to customer requests with their equipment.
  • Troubleshoot the customers problems with their equipment.
  • Assisted customers with making their payments.
  • Upgrade/downgrade customers programs.

customer service agent

  • Booking a flight reservation for the passenger.
  • Changing or canceling of their reservations and processing their refunds.
  • Assigning seats and answering customer’s needs.
  • Provide customer feedback to the Store Manager

customer service agent / supervisor

  • Supervise agents and flights, make sure the operation goes fast and smooth.
  • Answer any question/compliments/complaints the passenger has in regards his flight/s.
  • When upgrading from flight cabin, make any charges needed.
  • Monitor the flights before and after departure, and file or print any paper work needed.
  • Constantly communicate with upper management and other agents in regards passengers or flight information.
  • Dispatch the flights.
  • Take care of any passenger rebooking, and remarking reservations.

customer service agent

  • Provide Ticket sales,train services information and respond to passenger inquiries.
  • Provide safe,reliable,convenient and comfortable journeys to the users of Dubai metro railway.
  • Controlling and handling of all nol cards,tickets and coupons.
  • Deliver essential messages to passengers via audio or visual means in a timely,clear and proactive manner.
  • Monitor and Maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.

customer service agent

  • Deal with upset customers due to unforeseen cancellations, missed flights, etc. 2
  • Dispatch flights
  • Check in customers for their flight
  • Regularly undertake training modules to remain current with policies and procedures
  • Work both independently and as a team
  • Follow and uphold companies procedures, policies, guidelines and expectations
  • Oversee the running of the Qantas Domestic Lounge

customer service agent

  • Greet passengers and deal with passenger inquiries about flight departures and arrivals.
  • check in passengers and give seat assignments.
  • assist special passengers with special needs and unaccompanied children.
  • Handle all aspects of ticketing, and cash and credit transactions.
  • Resolve customer situations by providing outstanding customer service

customer service agent

  • Ensure efficient handling of all customers from check in, transit, departures, lounges up to arrivals.
  • Inform guests of KQ products and services.
  • Ensure effective and efficient baggage handling, tracing and recovery.
  • Ensure and maintain a healthy, safe and secure environment in compliance with the company procedures, regulatory authorities and the customer airlines.
  • Manage hotel and transport for layover and disrupted passengers as per KQ laid down policies and procedures to meet and exceed customer expectations.

customer service agent

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. from identity theft 
  • Provider of unforgettable service experience who welcome passengers at check-in desks and boarding gates.
  • A Dedicated Customer Service Agent working above the wing to ensure that the customer journey through the airport is seamless.
  • An Exceptional Agent behind the scenes who allocate the right resources and equipment to each flight, coordinate all activity to ensure a swift turnaround, and act as key communication channels to manage multiple flight arrival and departures .