customer service agent
- Greeting passengers on arrival at the airport
- Answering any queries passengers might have about their journey
- Checking bookings and issuing boarding passes
- Keeping passengers updated on any changes to flight information
- Directing passengers to the correct gate for their flight
- Weighing and checking in luggage
- Responding in a calm and professional manner to customer complaints
customer service agent/quality analysis
- Get credit card information from customers
- As a QA my job was to grade the agents calls, I also had to give them coaching whether there grades were high in score or low and by doing this it helped us to grow and be successful as a team and as a campaign
- Participating in meeting as and when required.
- Ensuring CSRs and attending work regularly
customer service agent
- Check-in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.
- Process tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.
- Announce and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
- Assist customers with special needs and quickly addressed and resolved customer complaints.
customer service agent
- Managing the team members in all aspects of the service delivery
- Ensuring project updates are share with the team on timely manner
- Ensuring Staff is meeting company policy and procedures
- Ensuring the Project targets and KPIs are met on daily basis.
- Interacting with other teams to ensure smooth working of the project.
- Couching and counselling team members as and when required.
- Maintaining project updates.
senior customer service agent
- Service Inbound calls
- Make Outbound sales or service calls
- Conduct first level investigations for customers that can be completed in short time
- Conduct first level investigations for customers that can be completed in a short time
- Liaise with other departments as may be necessary to meet client needs
customer service agent
- Dealing with passenger inquiries about flight departures and arrivals.
- Telling passengers about luggage restrictions, weighing baggage and collecting any excess weight charges.
- Taking care of people with special needs,and unaccompanied children.
- Check in passengers and giving seat numbers.
customer service agent
- Deal with inbound customer inquires
- Maintain a high level of customer service
- Meet call volume targets
- Meet management targets
- Handle customer complaint
customer service agent
- Build and maintain rapport with customers
- Identify customer product and/or service needs
- Review and update activity on accounts
- Provide basic technical support
- Promote and sell products and services
- Completed training to update product knowledge and skills
customer service agent
- First point of contact for guests, greeting, verifying all identification and providing excellent customer service.
- Listen to and help find solutions to any problem that arises.
- Handle all transitions in a timely manner including over sales, delayed or canceled flights, and any issues revolving around lost/damaged luggage.
- Complete paperwork and forms connected with work assignments pertaining to procedures and follow all company policies.
- Team-oriented, and able to work diligently in a dynamic, high stressed environment. Multi-tasking to ensure a smooth operation.
customer service agent
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing..
- Assisted customers with tracking packages over the phone.
- Placed request for package pick-up and drop off for customers
customer service agent
- Provide customer-oriented service by telephone or email to provide information about products or services and resolves any emerging problems that the business’s consumers might face with efficiency and accuracy
- Safeguard the customer’s information for confidentiality purpose
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims
- Customer Experience CSA – Perth based
customer service agent
- Provide a quality service to the customers.
- Handle questions or complaints.
- Assist with placement of orders.
- Answer large numbers of incoming calls.
- Take payment information and other pertinent information.
customer service agent
- -Manage inbound & outbound calls within timely scheduled manner that meet the customer needs while following a communication script when handling different topics.
- Afford sell telecommunications products, services and place orders to both individuals and companies by updating all the information accurately.
- Meet all customers’ solutions and/or alternatives in outstanding performance through my training’s conducted over a period time and maintain excellent quality on all calls handled.
- Deliver day to day KPIs.
customer service agent
- Created a procedure at the check in counter for passengers to review their final destination and improved company accuracy of properly tagging bags
- Responsible for meeting inbound flights, assisting passengers with connecting flights, checking-in passengers, and boarding outbound flights
- Creating alternatives for the delivery of delayed baggage for incoming passengers.
- Transported bags/parcels to aircraft, and re-routed misconnect baggages
customer service agent
- To check passengers in using a computer based system, issuing boarding cards and baggage labels.
- Greeting and checking passenger documentation
- Process passengers at the boarding gate.
- Adhere and apply strict security and safety regulations.
customer service agent
- Support customers by providing helpful information, answering questions, responding to complaints. Cancel, replace and refund orders based on customers’ requests.
- Provide advice on purchasing products or services.
- Confer with customers by telephone or live chat to provide assistance with customer queries and complaints in regards to their online sports betting accounts.
- Excellent time management skills from handling 3 online chats at all times in an extremely busy customer service centre.
customer service agent
- Marketed the institutional services and offers to increase new clientele.
- Confer with customers by telephone or in person to provide information about products or services: take or enter orders: cancel accounts: or obtain details of complaints.
- Keep records of customer interactions or transactions: recording details of Inquiries: complaints: or comments: as well as actions taken.
- Refer unresolved customer grievances to designated departments for further Investigation.
- Contact customers to respond to Inquiries or to notify them of claim Investigation results or any planned adjustments.
- Complete contract forms: prepare change of address records: or issue service discontinuance orders: using computers.
customer service agent
- Educated customers how to use company systems, complete forms and obtain desired services.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Helped customers by approaching conversations with positive attitude.
- Resolved customers issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
customer service agent
- Handling the Infoline of the Transport for New South Wales (TfNSW) efficiently and providing exceptional support to customers.
- Efficient use of Salesforce to lodge cases to concerned departments and offices.
- Managing Customer accounts with regards to privacy policy of the Client
- Updating of Personal information for taxpayers
customer service agent
- Provide Assistance to Ebay America, Trust N Safety Line of business
- Investigate Fraud activities to bypass system automated bans for erring customers
- Assist customers with their account for auction (selling & buying)
- Posting of Forms electronically
customer service agent
- Inbound Contact Centre
- Income Tax and Practitioners
- Efiling
- PAYE, SDL, VAT, UIF
- Provide General Information to individuals and Companies
- Faxing of Proof of registrations
- Creating cases for Case follow ups
customer service agent
- Track packages
- Check claim status
- file complaints if needed
- Start traces on missing or lost packages
customer service agent
- Handled Ocean Export and Import Shipments
- Prepared all paperwork
- Updated customer throughout shipment
- Worked with US Customs agency to prepare entries
customer service agent
- Provide efficient account management services to all call-in customers on behalf of client, Sprint.
- Address any customer concerns by accurately and clearly explaining Sprint’s contracts and policies.
- Deescalate any customer aggrievance by applying appropriate compensation.
- Direct customers to correct departments for any services outside account management.
customer service agent
- Product sales, returns and warranties
- Clear and organised communication with couriers and third party warehouses
- Liasing with Marketplace sellers to ensure customer satisfaction
- Attentiveness and patience
- Collaborating with multiple parties to ensure a positive outcome
- Autonomous decision making to achieve a successful outcome
- Managing escalated enquiries and specific orders due to competency and capability to achieve successful outcomes
customer service agent
- Answer passengers’ questions about flights, hotels, car hire, travel routes and services, arrival times, or schedules.
- Planning, selling holiday packages and insurance
- Book, reissue, refund tickets
- Claim and social websites management
- Mantain communication with customers and providers via mail
customer service agent
- Guarantee the safety of all guest in the holding area and aircraft while aircraft is grounded
- Prepare passenger and cabin manifest in compliance with Federal Aviation Administration regulations
- Maintain schedule integrity for all flights under my command
- Announce changes to travel in a clear and calm manner
- Acted as interim Supervisor
customer service agent
- Provide customer service to UPS customers with special billing requests.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could delay delivery of packages.
- Provide tracking information for packages.
- Collect and input information for claims on lost or damaged packages.
customer service agent
- Ramp Operations regarding load of cargo and bags, weight and balance.
- Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- Document verification.
- Resolve customer technical difficulties.
customer service agent
- Answer a constant flow of customer calls with up to 300 calls in queue.
- Improve call center by resolving customer complaints in a timely manner
- Gathered and verified all required customer information for security reasons.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.