customer service agent

• Confer with customers by telephone, email and white mail to provide information about products and obtain details of complaints. Escalate calls when appropriate for further assistance.
• Assist with taking supervisor calls when needed when consumer requests one. 
• Proof all out-going letters and emails for content, spelling and layout accuracy. 
• Experience with listening to voicemail’s from consumers, returning the calls to assist with questions or complaints and then documenting the assistance. 
• Experience with documenting corrections of cases, to ensure spelling, product bar codes and expiration dates and summaries and verbatim’s are correct. 

customer service agent

• communicate with customers and assist then on using the website so as to access the online services provided
• assessing the loopholes on operating structure and suggesting ways of improving
• processing customers transactions online
• Greeted customers entering the ticketing area to ascertain what each customer wanted or needed.

customer service agent

• Assisted in the day to day ground operations involving airline representatives, cabin crew and ground staff
• Executed gate duties for inbound and outbound flights in various aspects (e.g. flight information, baggage handling, boarding procedures)
• Proficient in airline applications and functions
• Led a team to perform arrival flight irregularities (e.g. misconnections, delays) 

customer service agent

•   Passenger computerized and manual check-in
•   Monitor ETA movements of inbound flights and assisting passengers with boarding connecting flights
•   Passport/Visa checks for International passengers
•   Update systems regularly and respond to passengers queries appropriately
• Gate Duties: Boarding, offloading and documents checks in accordance with company/airline procedure
•   Maintain effective communication with gates for passengers for the Transit Flights

senior customer service agent

• Worked as a float employee who covered many positions when other employees were on vacation.
• Administrative duties such as data entry, payroll, and scheduling.
• Assisted customers with issues and complaints with their shipments and deliveries.
• Worked at a customer-facing front counter assisting with incoming and outgoing shipments.
• Corrected incomplete or incorrect information on shipments including address and service.
• Worked behind the scenes distributing courier equipment and paperwork.
• Prepared nightly money bag with cash revenue received from the day from customer shipments. 

customer service agent

• Successfully provided a high level of customer service to clients at checkin, departures lounge and also arrivals.
• Assisted passengers during periods of disruption with rebookings and other queries.
• Assisted passengers with special needs to board and disembark aircraft, whilst strictly adhering to safety procedures.
• Announce flight delays and ensure customers needs were cared for.
• Participated as a buddy trainer, and successfully trained new staff members in customer service policies and procedures
• Relieved in the Customer Service Supervisor Role ensuring that all staff were providing an exceptional level of service and achieving on time departure of aircraft.
• For a 2 year period, I assisted in the call centre, assisting customers with both domestic and international reservations.

customer service agent

• Responsible for all aspects of the airport operations. Worked in operations, lost baggage, ticket counter and gate. 
• Responsible for opening and closing the Syracuse station.
• Booked reservations at the Usairways call center, collected payments,made changes to existing reservations, obtained seat assignments and boarding passes, updated demographic and payment information, handled flight cancellations and the rebooking process.
• Dispatched flights and secured aircraft for both arrivals and departures, was a certified ground security coordinator after 9/11.
• In charge of passengers on the watch and no fly lists.
• Assisted flyers that were handicapped and I was well versed on all FAA regulations regarding the treatment and care of our handicapped passengers.

customer service agent

• Ensure terminal gates are opened in a timely manner.
• Check in passengers and their luggage.
• Confer with customers or supervising personnel and the help desk to address questions, problems, or requests during s delayed flight or irregular operation.
• Arrange for passengers with special needs to get required assistance at gates and in the airport.
• Ensure timely and efficient gate operations, according to flight times and schedules. 
• Make sure the counters and gates are properly stocked with supplies to ensure a smooth operation.

customer service agent

•  Communicating effectively with company managers to understand the training and development needs of teams. 
• Manage end to end process for Investigations via Australia Post and other associated carriers.
• Returns – inclusive of Damaged, Mispick and Faulty goods
• Awarded 5 Star Client review

customer service agent (technical support)

• Deployed at Asian Paints IT department on-site.
• Answered average of 20 calls, emails per day, addressing customer inquiries, solving problems and providing new product information.
• Produced adhoc reports and documents for senior team members on Daily and Monthly basis.
• Worked directly with management, Senior Managers, and Marketing and IT department to brainstorm, discuss strategy and mitigate Implementation issues.

customer service agent

• Confer with customers by Telephone and E mail to assist with their order inquiries and provide additional details regarding their Order
• Contact customers to respond to inquiries or to notify them of details regarding orders
• Follow up and keep the client engaged throughout the interaction.
• Point of contact for the client until the inquiry has been resolved. Building a relationship throughout the process.
• Multi Task by liaising with other Department areas.
• Liase with Logistics Team and Supply Chain regarding Order status and follow up. These enquiries relate to both Domestic and International orders. 
• Customer Care Program regarding High Value orders or Events. 

customer service agent

• First line of communication with customers by telephone to provide information regarding job benefits such as HSA, FSA, and cobra.
• Maintains professionalism, empathy and high standard customer service during high call volume. 
• Records and keeps record of calls and interaction with salesforce CRM software.
• Assisted in the screening of international passengers

customer service agent

• Luggages and tickets check-in
• Delays and irregularities management
• Airline Services Management
• Passengers Boarding and Disembarking at the gateway, on the track or by bus
• Checking of Visa and other documents

senior customer service agent

• Delivered excellent customer service, resulting in consistent customer satisfaction rating
• Increased efficiency and performance by monitoring team member productivity and providing feedback
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge 

customer service agent

• Responsible for check – in passenger
• Issue of boarding pass
• Seat selection
• Accepting passenger luggage
• Boarding and arrival process
• Reservation of flights

customer service agent

• Address Customer Service inquiries in a timely and accurate fashion. Ran reports and supplied data to fulfill customer report requirements.
• Troubleshoot devices
• Report lost and stolen phone 
• Respond to and handle customer complaints and inquiries in a timely manner.

customer service agent

• Perform the customer services flight & ground operational duties and ensure smooth coordinated execution of the flight & ensure maximum passenger satisfaction.
• Handles the office administration & back-end task with ensure proper coordination, due-diligence, handing over & execution.
• Looking after the general procurement of the organization under budgetary restrictions.
• Prepared Monthly MIS reports on department operational grounds.
• Provides training to new staff & ground team on operational grounds.

customer service agent

• Greeted, Listened to customer requests, answered their questions/inquires and record their orders on the system.
• Updated customer database on regular basis and maintained them accurate and up to date.
• Resolved customer complaints and answered customers’ questions regarding products and services.
• Demonstrated mastery of customer service call script within specified time frames. 
• Built customer loyalty by placing follow-up calls for customers who reported product issues and made sure that they were satisfied
• Maintained effective relationships with all call center departments through clear communication. 
• Trained new 5 non-Arabic speakers employees in job duties. 

customer service agent

• First respondents on call both Mobile and 3CX.
• Answer all incoming queries on e-platforms such as chats on Twak,Facebook,Whats app,Skype and Telegram.
• Confer with customers by telephone  to provide information about products or services, take meeting requests  and obtain details of complaints.
• Creation of Merchants Sign Ups both Online and Pos.
• Attending both Organisational and Departmental training .

customer service agent

• Passenger Service Agent.
• Ground Security Coordinator.
• Complaint Resolutions Official.
• CARE Team Member.
• Departure Coordinator. 
• Cargo Agent. 
• Ramp Service Agent. 

customer service agent

• Confer with customers by various channels like chat, email, phone, facebook, and Whatapps to provide information about products or services, order details, or obtain details of complaints.
• Determine the charge for services, adjusting bills, compensation, and refund
• Liaise with partners regarding the cleaning charge, quality, and laundry turnaround time 
• Recommend improvements in cleaning, packaging, delivery, service, and procedures to prevent future problems
• Supervise the work of the office, customer service, and operation employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Maintain records pertaining to inventory, supplies, or machine maintenance.
• Support sales and marketing through sales lead and special project

customer service agent

• Provided customer service over phone and email regarding company services and products
• Wrote new email templates for our email agents to use
• Trained new agents
• Provided professional and efficient phone support to different customers of a Fortune 500 company and noted as one of largest insurance companies in the US.

customer service agent

• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information in regards to program availability
• Provide assistance for customers with special billing requests or extensions on current billing cycle. 
• Resolve customer complaints or answer customers’ questions regarding policies and procedures, billing or content availability.
• High Inbound Volume: 300+ Calls average in one shift.
• Diffusion of irate customers, if and when they occurred.
• Updated customer accounts with payment information, profile changes, and so forth.

customer service agent/reservation agent

• Sales representative: Make and confirm reservations selling tickets in-person or over the phone, confirming reservations with follow-up emails, letters or calls. 
•  Resolving a number of inquiries in-person and from customers and interested prospects on the phone. 
• Resolving issues and queries regarding about any delays, policies and travel direct, processing passenger refunds on cancelled flights 
• Ticket reservations on the phone handle service and pricing questions before a passenger can purchase and accommodate passengers who missed they flights 

customer service agent

• Sell various types of insurance policies to individuals on behalf of insurance companies, including automobile, home and personal umbrella insurance.
• Train new and existing employees.
• Perform administrative tasks, such as maintaining records handling quoting, endorsements, new policies and policy renewals.
• Service outside agents accounts.
• Quote existing and new customer accounts.  

customer service agent

• Maintain Quality of calls by providing excellent customer service.
• Escalate unresolved issues to the appropriate department using Email communication.
• processing special service request
• Assisting mis-connected passengers during irregular operations to include issuing hotel and ground transportation vouchers

customer service agent

•  Check-in
• Document verification
• Tgging luggage
• Collecting baggage fees
• Ticketing changes
• Re-booking
• answering general travel related inquires

customer service agent

• Multitasking using multiple computer operating systems
• Handled customer finance issues
• Converesed with clients via phone
• Followed and adhered to company guidelines and industry regulations
• Became January’s Employee of the Month for highest customer retention rate in the Brisbane area.
• Consistently above company standards regarding company set targets.

customer service agent

• Provide customer service for Federal Express 
• Communicate with FedEx employees and customers through email and telephone. 
• Research and resolve issues with delayed international shipments.
• Performs all related duties as requested and required 

customer service agent

• Make sure that late passengers get to their flights before the departure time or are booked on an alternative flight
• Following security procedures
• Checking boarding passes and passports at the boarding gate 
• Assist the crew regarding their general declaration and other forms to be needed in the flight.