Andrew Smith

Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service representative role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Feb. 2020 – Present
Brittaneymouth, New Mexico

Customer Service Agent, Windler, Conn and O’Hara

Answer inbound calls regarding questions and concerns about shipping, charges, and website assistance while maintaining customer security and privacy

Aug. 2016 – Mar. 2017
Asaberg, Idaho

Customer Service Representative, Walsh, Stanton and Wolf

Answer inbound calls regarding technical and service issues with a major gaming console
Follow up with customer to ensure their issues were resolved

Education

May. 2006

Certificate of completion: Hospitality

Price Academy – East Ozzie, Georgia

Skills

Customer Service

Experienced

Inbound calls

Experienced

Computer skills

Experienced

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Reservations Supervisor, Wunsch Group. South Shu, Vermont

Jan. 2013 – Present

Make and confirm reservations.
Transmit and receive messages, using telephones or telephone switchboards.
Plan, schedule or supervise the work of other employees.
Track department productivity and stats.
Check team member’s work for accuracy.
Develop and maintain department training manual.
Train new employees.
Reconcile third party reservations.
Research and process Travel Agent monthly commissions.

Customer Service Agent, Kautzer, Farrell and Lesch. New Edwardo, Montana

Apr. 2005 – May. 2005

Greet, register, and assign rooms to guests of hotels or motels.
Verify customers’ credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment..

Customer Service Rep, Carroll, Crona and Greenholt. Dwainside, Nebraska

Mar. 2002 – May. 2003

Greet, register, and assign rooms to guests of hotels or motels.
Verify customers’ credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests’ accounts, manually or using computers.
Record guest comments or complaints, referring customers to managers as necessary.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Education

Tremblay University, Joyceton, Alabama

Bachelor of Arts, English, Nov. 2006

South Jacobi, New Harrisonmouth, Arizona

Associate of Arts, Psychology, Sep. 2004

Beatty College, Port Monty, Ohio

High School Diploma, Aug. 1991

Skills

Customer Service

Experienced

Microsoft Word

Experienced

Microsoft Excel

Experienced

Supervising Reservations department

Experienced

Auditing work and researching discrepencies

Experienced

Professional Summary

I am a highly motivated and dedicated person with experience in a diverse range of disciplines. I believe with my passion to learn, together with my enthusiasm and strong leadership qualities, I will prove a benefit to any company that will allow additional gaining of knowledge and training.

I am seeking a role that will harness my previous work experience and showcase my leadership ability; partnering quality customer service, excellent administration skills and comprehensive vocational education experience.

I am generally regarded as a grounded person who is genuine in my dealings with others. I am attracted to customer service positions because I am by nature a kind, warm, caring and social person to whom people can relate.

I am flexible with working hours.

Employment history

Paralegal/Junior Office Manager, Leffler, Haley and Monahan. Port Cinderellaview, New Jersey

Jun. 2018 – Present

Administrative Duties (not limited to but includes):

Leading/training law student and new employees on software and office process policies

Diary Management for entire firm including Principal

Company credit card responsibilities

Solely managing HR – Drafting and posting seek ads, Screening Resumes, Liaising with candidates, hosting interviews & advising successful/unsuccessful candidates

Drafting/updating Office Policies and Procedures

Directly assisting the Principal – time recording, dry cleaning, lunch ordering, morning coffee.

General Administrative Duties – answering phones, managing boardroom, ordering stationary, general office tidiness, scanning/photocopying, Ingoing and outgoing mail, archiving

Accounts – Rendering invoices, handling debtors, banking.

Organising catering for internal functions

Paralegal Duties:

Court Filing

Dictation

Serving Documents

Directly liaising with the otherside

File Management and archiving

Drafting correspondence o/b Solicitors

Attending settlement for Conveyancing Department

Preparing Briefs

Customer Service Agent, Smith, Homenick and Boehm. Meriberg, Arizona

May. 2016 – Jul. 2016

Working as a virtual offsite receptionist for a variety of different services ranging from Legal firms to Medical centres

Administrative Assistant/Cashier, Aufderhar, Wiegand and Kulas. Wilmaview, Pennsylvania

Oct. 2014 – Feb. 2015

Dealing with customers both face to face and on the telephone

General reception and administration duties

Data Entry

Photocopying, scanning, filing and faxing when required

Money handling and Banking responsibilities

Education

Upton University, Gabrielside, Minnesota

Associates Degree of Law, Law, Present

Northern Kshlerin, South Isadoraside, Idaho

Grade 12 Certificate graduating with an OP 8, 2012

References

Skills

Microsoft Office

LEAP Software

Fresh Computer System

Professional Summary

Licensed property and casualty agent with 8 years of experience working with well-known insurance companies. Expert at identifying, cultivating, and maintaining relationships with customers as well as companies while providing outstanding, efficient customer service. Actively seeking a role within a reputable, customer-focused company.

Employment history

Customer Service Agent, Jacobs LLC. Port Wilberside, Washington

Aug. 2013 – Present

Sell various types of insurance policies to individuals on behalf of insurance companies, including automobile, home and personal umbrella insurance.
Customize insurance programs to suit individual customers, often covering a variety of risks.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Train new and existing employees.
Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
Submit claims and assist customers and adjustors during claim process.
Perform administrative tasks, such as maintaining records handling quoting, endorsements, new policies and policy renewals.
Select company that offers type of coverage requested by client to underwrite policy.
Contact underwriter and submit forms to obtain coverage.
Service outside agents accounts.
Quote existing and new customer accounts.

Customer Service Representative, Weber-Keebler. Tierramouth, Colorado

Nov. 2011 – Feb. 2012

Keep records of customer and provider interactions, recording details of inquiries, complaints, or comments.
Quote health insurance benefits.

Customer Service Agent, Walker Inc. New Ernieborough, Montana

Jul. 2010 – Jan. 2011

Sell various insurance policies to businesses on behalf of insurance companies, including workers compensation, general liability and inland marine policies for commercial logging exposures.
Ensure that policy requirements are fulfilled, including any necessary completion of appropriate forms.
Calculate premiums and establish payment method.
Submit claims and assist customers and adjustors during claim process.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Perform administrative tasks, such as maintaining records and handling new policies, endorsements and policy renewals.

Education

Southern Gleichner, New Alfred, Washington

Associate of Arts, Health Care Administration/Medical Records, Nov. 2010

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Communication

Professionalism

Organized

Leadership

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Agent, Schoen Group. Jacobsonberg, Illinois

May. 2018 – Present

Outbound Contact Centre
Customer Services (telephonically)
Provide General Information to customers
Emailing of Statements of Accounts
Logging of complaints for Case follow ups
Refunds and escalating of queries
Managing customer complaints
Handling inquiries from customers who wish to cancel their accounts
Provide feedback to customers
Answer Inbound calls and assist customers with inquiries
Meet walk in customers who wish to be assisted with their Accounts
Troubleshooting on Appliances
Technical support given to customers In/outbound Call Centre
Acting Team Leader Manage a team of 10 Call Centre consultants in the absence and presents of my team manager.
Monitoring Individual performance, couching.
Book technical service calls for technicians in South Africa and neighbouring countries.
Handle escalations and emails from stores, customers and call centre agents. (Customer complain).
Manage and distribute technical jobs to technicians in South Africa and neighbouring countries.
Reach service level set by management of 80%.

Customer Service Agent, Little, Vandervort and Spinka. Garthport, Colorado

Jul. 2013 – Feb. 2014

Inbound Contact Center
Outbound Contact Center
Customer Services (telephonically)
Provide General Information to customers
Emailing of Statements of Accounts
Logging of complaints for Case follow ups
Refunds and escalating of queries
Managing customer complaints
Handling inquiries from customers who wish to cancel their accounts
Provide feedback to customers
Answer Inbound calls and assist customers with inquiries
Meet walk in customers who wish to be assisted with their Accounts

Customer Service Agent, McClure-Kshlerin. Cormierton, Wisconsin

Feb. 2010 – Apr. 2011

Inbound Contact Centre
Outbound Contact Centre
Collections
Customer Services (telephonically)
Income Tax and Practitioners
Efiling
PAYE, SDL, VAT, UIF
Provide General Information to individuals and Companies
Emailing of Statements of Accounts
Faxing of Proof of registrations
Creating cases for Case follow ups
Refunds and escalating of queries
Posting of Forms electronically
Updating of Personal information for taxpayers
Easy file for employers
Transfer duty declarations

Education

West Weber University, West Rex, Kentucky

High School Diploma, Marketing, Present

Eastern Farrell, Elnashire, Washington

High School Diploma, Business, Mar. 2009

Southern Hagenes, West Markusstad, Florida

High School Diploma, Business, Oct. 2007

Northern Rosenbaum Institute, New Danica, Oklahoma

High School Diploma, Matric, Sep. 2006

Skills

Clear communication

Problem-solving

Empathy

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

I am a trained and experienced travel professional. I have a Galileo certificate with experience in making flight, accomodation and car rental bookings. With a total of 15 years in both corporate travel and Airline experience. With an additional experience in international travel having been on tour in Germany for 3 months and additional 3 months in the United States of America. My last international travel was in Guangzhou, China.

My group travel experience started in my teen years after completing matric. I was involved with a youth organisation called Youth For Christ (YFC) With YFC i travelled intensively throughout South Africa and abroad with different groups of young people from different races, cultures and countries. We were simply called YFC TEAM. Our travels were mostly co ordinated by the office however at times we would show initiative and organise our iteneraries.

Corporate groups i would be introduced to while working for South African Airlines at Cape Town International Airport. Here we dealt mostly with groups travelling from foreign countries on leisure and sports teams. We had to be strategic and co ordinate with the group leader to avoid confusion and to assure a smooth, quick, effecient and hussle free experience during check in for every individual in the group.

Employment history

Mar. 2017 – May. 2017
South Louismouth, Tennessee

Customer Service Agent, Swift LLC

Checking in passengers
Managing travelling groups
Verifying travel documents
Issuing boarding passes
Checking in luggage
Boarding passengers
Assisting special needs passengers
Workshop Facilitator Trainee
Power point presentations
Employee Representative
Attending labour meetings with management
Attending recruitment processes (Shortlisting and interviews)

Apr. 2008 – Sep. 2008
Lake Salvatore, South Carolina

Corporate Travel Consultant, Pfannerstill LLC

Making travel bookings for corporate clients
Booking flight
Arranging hotel accomodation
Reserving Cars with car rentals
Issuing of flight tickets
Liasing with corporate travel makers
Doing site inspections
Filing and administration

Sep. 2006 – Nov. 2006
Kiehnchester, Wisconsin

Trainee Consultant, Conn Group

Assisting travel consultants and accounts department
Filing
Faxing
Photo copying
Emailing iteneraries
Buying office stock
Doing quotes on low cost Airlines

Jan. 2006 – Feb. 2006
East Toya, Nevada

Cultural Representative, Carter and Sons

Working at Disney’s Animal Kingdom Lodge
Greeting Guests at arrival
Hosting guests
Power point presentations on South Africa
Educating guests on a number african wild animals and nature reservation
Entertaining and educating kids about nature and different bird species through games
Story telling

Aug. 2004 – Sep. 2004
Lake Napoleonland, Vermont

Learneship, Roberts-Witting

Overall training
Learning about a role of a corporate travel agency
Manning the reception desk
Galileo training
Assisting consultants, accounts department and manager
Assisting at an inhouse office
Filling

Education

Feb. 2002

Associate of Applied Science: Travel and Tourism Management

The Bruen College – Melvinberg, Colorado

Jun. 1995

High School Diploma: High School

Hahn College – Lake Latashiachester, Wyoming

Skills

Computer

Corporate and Airline Travel

Groups Management

Leadership

REFFERENCES

Professional Summary

Analytical, results-driven professional and expert in the areas of business development and product management working specifically with exclusive Government contracts including the High Park Police Department. Innovative, forward-thinking executive proficient in the areas of customer service, sales, relationship management, and revenue generation. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Employment history

Firearms Instructor, Rau, Powlowski and Williamson. Odetteburgh, West Virginia

Jan. 2014 – Present

Instruct students individually and in groups, using various teaching methods such as lectures and demonstrations.
Observes personnel during firing to ensure that safety procedures are followed
Offers corrective advice to personnel to improve marksmanship and to aid in correcting weapon malfunctions
Explains and demonstrates weapon safety, firing positions, sight picture, and alignment, breath and trigger control, and other specified fundamentals and techniques of marksmanship

Customer Service Manager, Powlowski Inc. South Leanora, South Dakota

Oct. 2017 – Nov. 2017

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Implement corporate or departmental policies, procedures, and service standards in conjunction with management
Train or instruct employees in job duties or company policies or arrange for training to be provided
Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action
Recruit, interview, and select employees
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff

Customer Service Agent, Frami-Blanda. Franciston, Vermont

Jun. 2017 – Jul. 2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting billing
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Solicit sales of new or additional services or products

Police Officer/Sergeant (part time), Mayert, Gerlach and Deckow. New Ty, Kentucky

Mar. 2016 – Oct. 2016

Prepare ordinances, resolutions, or proclamations so that they can be executed, recorded, archived, or distributed
Collaborate with other staff to assist in the development and implementation of goals, objectives, policies, or priorities.
Represent municipalities at community events or serve as liaisons on community committees
Provide assistance with events, such as police department auctions of abandoned automobiles
Prepare reports on civic needs

Education

Western Beahan, West Janelleburgh, Rhode Island

Bachelor of Science, Nursing, Present

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Microsoft Office Suite

Data Entry and Filing

Type 52 wpm

iLog Systems

Nasco532 Payment Systems

Adobe

Professional Summary

To work at an international airport where my calm nature, courteous behavior, and conflict resolution skills will offer excellent service to passengers during the preparation of and embark on their journey and secure a job position where dedication, hard work and the ability to acquire new skills will benefit the company I work. Willing to work in a challenging and creative environment. And Intent to build a career with committed and dedicated people, which will help to explore me fully and realize my potential.

Now looking to further an already successful academic track record by finding a suitable graduate level position with a progressive employer.

“I feel that my greatest strengths are firstly my strong commitment to providing a professional customer service to every people. Secondly my ability to develop and maintain a close working relationship with a guest, who in turn helps me to gain an in-depth, understanding.Thirdly, my ability to remain calm in stressful situations.”

Employment history

Customer Service Agent, Ondricka Group. Lake Hilariofurt, North Dakota

Jul. 2016 – Aug. 2016

Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
Inspect passenger tickets to verify information and to obtain destination information.
Prepare passengers and aircraft for landing, following procedures.
Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
Greet passengers boarding aircraft and direct them to assigned seats.
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
Assist passengers entering or disembarking the aircraft.
Announce flight delays and descent preparations.
Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
Liasion with GHA (Nepal Airlines Corporation), Building positive working relationship with various airport authorities and airline staff to ensure smooth service can be provided, along with the day to day operational activities on required basis.

Cargo Agent, Padberg-Lind. Nickville, Iowa

Sep. 2014 – Jun. 2015

Estimate freight or postal rates and record shipment costs and weights.
Route inbound outbound air freight shipment to their destinations.
Take telephone orders from customers and arranges for pickup of freight delivery to loading platform.
Assemble cargo according to their destination
Weight items determines cost, using rate book
Itemize charges, prepare freight bills and accept payments
Prepare manifest to accompany shipment
Notify shippers of delay in departure of shipments
Track delivery progress of shipments.

Assistance Trekking Guide, Waelchi Group. Deweychester, West Virginia

Nov. 2012 – Jun. 2013

Plan tour itineraries, applying knowledge of travel routes and destination sites.
Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
Lead individuals or groups to trek site locations and describe points of interest.
Verify amounts and quality of equipment prior to trekking.
Give advice on sightseeing and shopping.
Administer first aid to injured group participants.
Set up camps, and prepare meals for tour group members.
Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate
Sell or rent equipment, clothing, and supplies related to expeditions.and climbing equipment.

General Service Department, Cremin-Bayer. Lanichester, North Dakota

Jan. 2012 – Feb. 2012

Handling Telephone calls
Receiving and dispatching telex message

Education

West Cummings Academy, New Arnulfo, Louisiana

Master in International Tourism & Hotel Managnment, Hospitality, Present

Southern Stark University, North Socorrofort, Minnesota

Bachelor of Travel and Tourism Managnment, Tourism, Aug. 2013

South Streich, Angelynberg, California

+2 (H.S.E.B), Mangnment, Mar. 2010

The Grady University, West Ricardomouth, Tennessee

School Leaving Certificate (S.L.C), Dec. 2008

Training

Highlights of Qualifications & Strength

Hobbies & Interest

Refrences

Languages

English

Hindi

Nepali

Skills

Problem Solving

Communication Skill

Planing and organizing

Team Player

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of SalesForce.com and HubSpot CRM software.

Employment history

Aug. 2017 – Present
Rowemouth, Alabama

Customer Service Agent, Parisian, Upton and Hilll

answering inquiries resolving problems.
maintaining database.
Answer phones and respond to customer requests.
Identify, research, and resolve customer issues using the computer system.

Aug. 2012 – Dec. 2013
New Olliefort, Hawaii

Third Key Holder, Jacobi-Tromp

Open and close store
Communicated all store initiative and promotions to customers to generate return business.
Replenished supplies,bags and other materials at each cash wrap.
Assisted in creating pre-season marketing plans to support department and divisional strategies.
Participated in physical inventory counts every time period.
Learned referenced and applied product knowledge information.
Asked open-ended questions for customer needs.
Operated a POS system to itemize and complete and average of number customers purchases.
Routinely answered customers questions regarding merchandise and pricing.

Oct. 2012 – Mar. 2013
Dibbertberg, Oregon

Diamond Specialist, Franecki, Cummerata and Morissette

Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder,responsible for opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Conducted weekly walk-through with the manager to discuss interior visual displays.

Feb. 2011 – May. 2011
Lake Vivian, California

Sales Associate, Goodwin-Walter

Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers needs.
Collaborated with other team members on special projects and events. Delivered exceptional service and serving customers in a timely, friendly manner.
Maintained knowledge of current Sales and promotions, policies regarding payment and exchanges and security practices.
Contacted other stores located to determine merchandise availability.

Mar. 2008 – Aug. 2008
Jenetteside, Alaska

Sales Rep, Willms-Bogan

Collaborated with other team members on special projects and events.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Processed cash and credit payment rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.

Education

Nov. 2015

High School Diploma

East Gutkowski – Yoshikomouth, Connecticut

Skills

Relationship Management

Expert

Computer literate

Experienced

Active listening Skills

Expert

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Actively seeking a work from home customer service role where I can utilize my education and experience to add immediate value to an organization. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service.

Employment history

Dec. 2018 – Present
Rauburgh, Illinois

Customer Service Agent, Simonis, Lowe and Feest

Provide assistance for customers with special billing requests.
Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Resolve customers’ service or billing complaints by performing activities such as refunding money, or adjusting bills.

Jul. 2002 – Aug. 2003
East Alvertaland, California

New Agents Customer Service Rep., Berge-Huels

Ascertain premium rates required and cash reserves and liabilities necessary to ensure payment of future benefits.
Determine or help determine company policy, and explain complex technical matters to company executives, government officials, shareholders, policyholders, or the public.
Determine policy contract provisions for each type of insurance.
Explain changes in contract provisions to customers.
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
Promote company products, services, and savings plans when appropriate.
Keep records of calls placed and received, and of related toll charges.
Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether a particular loss is covered by insurance.

Feb. 2000 – Jan. 2001
Lake Charisse, Oregon

Administrative Assistant, Kihn-Nitzsche

Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Schedule and confirm appointments for clients, customers, or supervisors.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Arrange conference, meeting, or travel reservations for office personnel.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Provide services to customers, such as order placement or account information.
Prepare and mail checks.
Order and dispense supplies.
Train and assist staff with computer usage.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Make travel arrangements for executives.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

Jul. 1994 – Jan. 1996
Waltonmouth, Alabama

Tax Collector/Assist. Hsg Mgr/Chief, Audit/ADP, Spencer Inc

Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Keep records of assigned cases, and prepare required reports.
Investigate claimants for the possibility of fraud or abuse.
Prepare reports on civic needs.
Maintained integrity of general ledger, including the chart of accounts.
Filed tax returns and prepared governmental reports in compliance with strict standards.
Generated financial statements and facilitated account closing procedures each month.
Analysed and researched reporting issues to improve accounting operations procedures.
Trained [number] new employees on accounting principles and company procedures.
Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
Advise customers of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.
Establish work schedules and assign work to staff members.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Negotiate bargaining agreements and help interpret labor contracts.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Represent organization at personnel-related hearings and investigations.
Conduct exit interviews to identify reasons for employee termination.
Analyze training needs to design employee development, language training and health and safety programs.
Oversee the evaluation, classification and rating of occupations and job positions.
Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
Confer with management to develop or implement personnel policies or procedures.
Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
Interview job applicants to obtain information on work history, training, education, or job skills.

Education

Dec. 2005

Bachelor of Arts: Business Management

West North Carolina Academy – West Nerissa, Montana

Aug. 1992

Executive Military Lodging Executive: Hospitality

Eastern Predovic – Gerlachland, Nebraska

May. 1990

Certified Hospitality Supervisor: Hospitality

Northern South Dakota Institute – Kilbackchester, Wisconsin

Skills

Typing

Knowledge of Microsoft Products

Ability to be a Team Player

Ability to Prioritize

Dependable

Professional Summary

Team player software engineer with a can-do attitude, exemplary time management skills, and a strong user focus.

To build customer loyalty by leveraging interpersonal skills and offering top service.

Previous 7-month experience in a Developer/Support role at a ERP based tech company.

Seeking to leverage solid skills in collaboration, communication, and development as an for Asian Paints.

Employment history

Customer Service Agent (Technical Support), Heathcote Group. Malisaton, New York

Dec. 2019 – Present

Deployed at Asian Paints IT department on-site.
Answered average of 20 calls, emails per day, addressing customer inquiries, solving problems and providing new product information.
Produced adhoc reports and documents for senior team members on Daily and Monthly basis.
Verified data integrity and accuracy.
Researched and updated all required materials needed for firm and partners.
Worked directly with management, Senior Managers, and Marketing and IT department to brainstorm, discuss strategy and mitigate Implementation issues.
Copied, logged and scanned supporting documentation and placed all information in client files.

Implementation Executive, Lakin-Kling. Dannychester, Arizona

Feb. 2018 – May. 2018

Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
Assisted account executives with strengthening client relationships through targeted solutions.
Configured, installed and handled troubleshooting tasks for a variety of different applications.
Cultivated relationships with sales team to support and supply corrective actions.
Handled over 20 incoming calls daily while providing excellent customer service.
Provided methodologies for object-oriented software development and efficient database design.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Education

South Tennessee Academy, South Hollie, West Virginia

Bachelor of Engineering, Computer Engineering, Feb. 2017

Wehner Academy, Malissafort, South Dakota

Diploma In Computer Engineering, Computer Engineering, Jan. 2014

South Durgan Academy, Lake Ehteltown, Connecticut

Higher Secondary Certificate, Science, Jun. 2011

Schneider Academy, New Fanniechester, Pennsylvania

Secondary School Certificate, General Studies, Jun. 2009

Projects

Skills

Programming Skills,

Web Programming

Database

MS Office

C, C++

VB (Design Forms And Structure for UX), and Java(knowledge of OOPS architecture)

Python

MSSQL(using creating Stored procedures, Triggers)

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Service Agent, Aufderhar LLC. Lake Almaport, Texas

Dec. 2015 – Jan. 2016

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connections.
Promote company products, services, and savings plans when appropriate.
Keep records of calls placed and received.
Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Part-time Keyholder, Armstrong, Block and Tremblay. Champlinland, North Dakota

Oct. 2014 – Dec. 2014

Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Keep areas neat while working and return items to correct locations following demonstrations.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Suggest specific product purchases to meet customers’ needs.
Stock shelves with products.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Reconcile or note and report discrepancies found in records.

Education

Ratke University, West Emmalinestad, Illinois

High School Diploma, General studies, Sep. 2013

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Computer

Communication

Telephone

Professional Summary

I have 15 years in Customer Service, Factory and Warehouse, Administration and Hospitality Roles. These roles have prepared me and developed my skills to become versatile and flexible in my career. I have exceptional people skills and supervision/team leadership experience who naturally strives to appreciate, support and further my profession to become an asset to any company/organisation.

Education

The Fahey Institute, West Romaineborough, Vermont

Cert IV and Diploma, Legal Studies, Mar. 2018

Eastern Brakus Academy, Bednarfurt, Wisconsin

High School Diploma, May. 2003

Licences

Employment history

Customer Service Agent, Daniel, Bergnaum and Berge. Nicolaschester, Iowa

Dec. 2019 – Present

Ensured compliance with policies and quality standards to maintain consistency in quality of services
Led and trained staff
Oversaw customer satisfaction and feedback maintained between 90-100%
Perform general housekeeping and cleaning tasks.
I independently implement strategy to upsell in every sale transaction.
Critical and Analytical trained in decision making.
Performed repetitive work loads and heavy lifting duties.
Adaptable and flexible with rostered shift work

Administrative Officer, Collins and Sons. Corwintown, New York

Nov. 2015 – Jun. 2016

Ensured compliance with policies and quality standards to maintain consistency in quality of services
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
Oversaw identification of all persons entering and exiting facility
Critical and Analytical trained in decision making.
Computer, Petty Cash and money handling experience
Interpersonal experience

Service Supervisor and Duty Manager, Grady, Roob and Parisian. West Krishnatown, Alaska

May. 2014 – Nov. 2014

Promoted to Service Supervisor within 3 months of employment.
Promoted to Duty Manager within 6 months of becoming Service Supervisor.
Managed total department call volume of 20 per day and coordinated department schedules to maximise coverage during peak hours
Delegated teamwork and performance by helping employees with day-to-day work
Devised innovative strategies to improve customer satisfaction scores and meet company goals
Supervised day-to-day customer service operations and coached team members to deliver a professional service
Preserved revenue streams by utilising strong communication and negotiation skills
Established and updated work schedules to account for changing staff levels and expected workloads

Factory Hand and Warehouse Operator, Hagenes, Smith and Spencer. North Masako, Georgia

Jul. 2007 – Jun. 2008

Ensured compliance with policies and quality standards to maintain consistency in quality of services
Ensured compliance with OH&S standards by maintaining warehouse cleanliness and organised to maximise team efficiency and productivity
Identified inadequate materials and faulty equipment and brought to supervisors’ attention
Performed general housekeeping and cleaning tasks.
Performed repetitive duties and heavy workloads under pressure

Assistant Manager, Stiedemann-Cruickshank. South Winnifredville, Vermont

Sep. 2002 – Apr. 2003

Promoted 1 year after employment to manager.
Performed general housekeeping and cleaning tasks, including, sweeping, using water hoses for wash
down of grounds or buildings.
Ensured proper handling and preservation methods while packaging and storing food products
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Maintained clean workspaces to maximise productivity and safety
Greeted and served patrons.
Oversaw product stocktaking and ordering schedules.

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Microsoft

Knowledgeable in Hospitality

Knowledgeable in OH&S Standards

Knowledgeable in Utility

Customer Service

Supervisor and Management

Professional Summary

I enjoy customer service and talking with people and making customers happy.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role.

Employment history

Customer Service Agent, Cummings-Cartwright. Tieshaville, Tennessee

May. 2019 – Present

Take calls for Sams Club and help members with a solution to the reason they called. Also process returns including calling the shipping company to schedule pick up on the return while keeping records of everything that is done.

Check to ensure that appropriate changes were made to resolve customers’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Presently promoted to the fraud and security department to help find fraud with the orders.

cashier, Heaney Group. Cummingsstad, Michigan

Sep. 2017 – Oct. 2017

Started out as a cashier and was being trained at the member services desk taking care of members with their memberships and returns.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Hanging Garments Returns Processor, Homenick, Wiegand and Barton. South Yokomouth, North Carolina

Dec. 2006 – Aug. 2009

Lead processor in returns hanging garments. Working with computer determined if return should be put back to stock or liquidated. I was trained in several areas of the warehouse including mail orders. Mail orders included invoicing and adjusting customer accounts for returns.

Dispose of damaged or defective items, or return them to vendors.
Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Education

South Walker Academy, Lake Ethatown, Iowa

High School Diploma, Business, Sep. 1979

Skills

typing

Experienced

computer

Experienced

invoicing

Skillful

Professional Summary

Accomplished Medical Technology training successfully, including over 5 months of training in both private laboratories and hospitals. This training includes microbiology, hematology, chemistry, blood bank, serology and urinalysis. More than 4 years of previous customer service experience. Worked more than 3 years in the admission’s office of the Interamerican University of Puerto Rico and one year in Adcomm Headquarters as a customer service agent. Offering good communication, leadership, strategic planning and critical thinking, while maintaining quality, efficiency and productivity a priority.

Employment history

Customer Service Agent, Hackett-Lebsack. Lake Kraigview, Vermont

Feb. 2017 – Mar. 2017

Adcomm is a company which provides the customer service to companies like DirecTV, AT&T, CenturyLink, Exede internet and others. My role in this call center was contacting customers that their installations have to be rescheduled. This can be because they requested the reschedule, or because of a situation on the technician’s side. As part of our process we had to proceed with deescalating customers that get frustrated with their installation. This job experience was great for me in the sense that I got the chance to prove that I am fully bilingual. I assisted my coworkers from my area and others to resolve Spanish calls as quickly as possible.

Microbiologist Practicioner, Emmerich-Konopelski. Ginettefurt, Oregon

Jun. 2016 – Jul. 2016

Worked directly in the analysis of water samples, to check presence of pathogenic microorganisms like E. Coli, Coliforms and others, by using the Standard Methods manual. Same goes for food samples. Worked with different kind of food samples and environmental tests. This constitutes in the detection of Salmonella, E. Coli, Listeria, and others using Standard Methods with test kits and Petri Films. The total work hours for the practicum were a hundred and twenty hours of practice.

Assistant, Donnelly LLC. North Dedefurt, Missouri

Jun. 2015 – Feb. 2016

Administrative job with a repetitive style with complexity and responsibility that consists in receiving, verifying, processing and registering information in the system of all kinds of transactions in the admission’s office. Attending, orienting and providing information for students and the public in general about the academic service, its process and its programs. Receiving and evaluating each document related to each process of the admission application. Maintain adequate control of the documents and keep track of the procedure so this way we can make sure that each case completes the necessary documentation. Verifying and registering in the mechanized system the demographic information of the students and place restrictions depending on the assigned process. Maintaining confidentiality of the documents and information is another important part of the job.

Education

Jerde Academy, Natividadton, Illinois

Professional Certification in Medical Technology, Oct. 2018

Eastern Ruecker Academy, Lake Salvadorberg, Alabama

Bachelor of Science, Nov. 2016

Cronin University, Ghislaineshire, Illinois

High School Diploma, Aug. 2012

Equipment Experience

License and Certification

Languages

SPANISH

ENGLISH

Skills

Hematology

Microbiology

Chemistry

Blood Bank

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Dependable, ambitious, customer-focused leader with 3 years of experience working in reputable stores. utilize skills and knowledge gained through experience and education to provide excellent service at every interaction. exceptional knowledge of video games played them my whole life and still have a great interest in them. Will clean and maintain a presentable sale floor as well as stocking new items. Experienced in operating cash registers and handling transactions. Provide great customer service and make the customer content with their purchases and/or answer any questions they might have.

Employment history

Apr. 2019 – Present
Lake Mui, Kentucky

customer service agent, Ullrich, Runolfsson and Gerlach

* – Aid customers experiencing troubles using corrective actions on the computer system.
* – Provide accurate answers to questions about customers services and accounts.
* – skilled in deescalation techniques.
* – provide successful customer service.
* – Update directory information.

* – Receive good comments on surveys

Aug. 2017 – Oct. 2017
East Joseph, New Hampshire

pizza maker, Grimes-Kautzer

* – Make pizza and strombolis.
* – Attend customers and serve them their food.
* – Cash register.
* – Depositing money.
* – Wash dishes, and clean the floors maintain a clean kitchen and hotplate.

Jan. 2016 – Mar. 2016
Marcoport, Kentucky

marina worker, Bednar LLC

* – attended customers who rented boats, provided them with safety vests and instruct them on how to operate the vessel properly and the rules of the lake and would get their signatures.
* – help the customers in to the boat.
* – Rescue boats that broke down and would provide minor maintenance to the motors.
* – responsible for cleaning the store and stocking new products, such as live bait and refreshments.
* – documented the days earnings and made deposits.
* – Consistent maintenance on boats and equipment.
* – restocking the wood and ice

Education

Associate of Applied Science: science

Jacobs University – Lashellport, Alabama

Oct. 2017

High School Diploma

O'Reilly University – Schoenfurt, Delaware

Skills

bilingual

Expert

communicating

Expert

critical thinking

Expert

quick problem solving

Expert

customer service

Expert

cash register

Experienced

stocking merchandise

Expert

Professional Summary

I grew up in Orange County, CA for the first 23 years of my life. I attended grade school all the way to High School and successfully graduated. Worked for varies restaurants in CA was from a cashier to Assistant manager in restaurnats including but not limited to Taco Bell, Boudin SF, CAlifornia Pizza Kitchen, Daphne´s Greek Cafe, and Corner Bakery. I am back in my home country because i was taken to the States as a minor and never fixed my legal status. I am very commited to my job and a quick learner.

Employment history

Customer service agent, Bradtke Inc. East Elsyburgh, Arkansas

Mar. 2019 – Apr. 2019

phone agent for a carsharing company in the States ZIPCAR. dealt with different types of call from troubleshooting the account logins, billing, making reservation, extending reservations and help in membership application process.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services for reservations.
Keep records of calls placed and received and the interaction.

customer service agent, Heaney Inc. Parisianbury, Missouri

Mar. 2018 – Nov. 2018

I was a customer service rep. for EvGo which was a electric car charging station. Had to also deal with call regarding home security and solar panel contract agreement and recording voice signature.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services for charges, contract and installation of security system.
Keep records of calls placed and received and the interaction.

Tech support agent, Little-Okuneva. Lake Lester, Kentucky

Jan. 2018 – Mar. 2018

Worked as tech support for T-mobile. trouble shoot varies scenarios with customers. Had to keep a record of the interaction with the customer and resolution.

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Maintain records of daily data communication transactions, problems and remedial actions taken

Education

North Goyette, Hettingermouth, Vermont

High School Diploma, GED, Nov. 2006

Skills

Listen skills

Experienced

Customer service skills

Experienced

Spanish speaker

Experienced

English speaker

Experienced

Professional Summary

Hello, my name is Shyla Hill I’m a almost 21 year old single mother who adores her kid. He’s what makes me continue going each and every day. He’s the reason why I wake up and go to work every single day. Granted there has been times that I have had to take off to be the single mother that I am . Work comes second to my child. I do love the job that I’m at now. It’s a very friendly enviroment with excellent supervisors and mentors. Our agents are friendly, helpful and all outgoing. At this moment i’m out of college for awhile and I’m looking to start my career, something long term. I have excellent skills In customer service as I have about six years in it. It’s something that I have always enjoyed. I also have some excellent skills in being a homecare specialist. I enjoy helping others. Since i’m a mom it’s something ive enjoyed. But in all reality im a young women trying to get my career started for my child and i.

Employment history

Customer service agent, VonRueden-Swaniawski. Marishire, Washington

Sep. 2019 – Present

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Track packages
Check claim status
file complaints if needed
Start traces on missing or lost packages

Homecare specialist, Gaylord, Cormier and Olson. Gerlachmouth, Virginia

Dec. 2016 – Mar. 2017

Schedule appointments for patients.
Traveler caregiver
sat with patients who needed care
assisted with bath, bathroom, cleaning, cooking, helping walk around, and anything they needed my assistance with.

Assembler, Marvin Group. South Trevorfurt, West Virginia

Oct. 2016 – Nov. 2016

Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
Position, align, and adjust parts for proper fit and assembly.
Connect cables, tubes, and wiring, according to specifications.
Disassemble units to replace parts or to crate them for shipping.
Operate small cranes to transport or position large parts.
Assembling circuit boards for atv’s, solar power equipment, and golf carts.

Customer serivce, Adams, Ryan and Towne. West Wilson, South Carolina

Feb. 2016 – Mar. 2016

Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
Store, pack, and maintain records of props and display items.
Collaborate with others to obtain products or other display items.
Rang people up for their items

Crew member, Mann Inc. West Jaredview, Alaska

Aug. 2015 – Oct. 2015

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Education

Northern Jones Institute, Priceshire, Michigan

Not Finished yet, Business, Present

Western Beier Academy, Nerissatown, Vermont

High School Diploma, Jun. 2015

Skills

Manufacturing

Business management

Customer Service

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Self-motivated, creative Journalist in Development with a vast knowledge in BPO’s.

Employment history

Customer Service Agent, Romaguera-Emard. Friesenview, Kentucky

Jul. 2018 – Aug. 2018

Taking Chats/Calls from Customers regarding their inquiries about the company, or their accounts
Accomplish all the metrics required by the client depending on the month and the requirements.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Customer Service Representative, Johnston LLC. Port Marcelfort, Nebraska

Jul. 2017 – Oct. 2017

Taking Chats/Calls from Customers regarding their inquiries about the company, or their accounts.
Accomplish all the metrics required by the client depending on the month and the requirements.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Cashier, Toy and Sons. Lehnerside, Maine

Dec. 2016 – Feb. 2017

Currency exchange.
Send and receive money from all over the world.
Organize the customers profiles for SPI requirements depending on the company.

Insurance Agent, Terry-Considine. East Amy, Tennessee

Apr. 2015 – May. 2015

Advised and counseled customers through precise communication which insurance plans best suited their needs and budget
Aided clients with premiums, effective dates, policy terminations, and additional policy riders
Calculated premiums and established payment methods for sales.

Education

West Terry University, East Alex, Montana

Journalism, Mar. 2017

West Ohio Academy, Mertzview, Kansas

English Certificate on C1, Languages, Dec. 2014

Southern Satterfield College, West Grady, Tennessee

High School Diploma, Oct. 2013

Languages

Spanish

English

Catalan

Italian

Skills

Multi-tasking

Identify needs

Active listening

Team Player

Empathic

Professional Summary

In high school I studied social sciences and journalism which I did not pursue afterwards. Instead I opted to work in the customer service at Tele2, the Swedish Migration Agency and Verisure, which means I’ve worked both for a tax-funded agency and private businesses. On top of that, I have also worked with heavy lifting, sanitation and various kinds of cleaning over the course of a summer when I was younger. I have the ambition to widen my perimeters a bit and move to face-to-face communications with customers instead of over the phone but I am also open to any new challenge that I get introduced to.

Employment history

Customer Service Agent, Lind-Dicki. Antoniamouth, Florida

Aug. 2019 – Present

Employed in the general customer service with focus on sales and invoice handling.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Operator, Pouros and Sons. Rueckerport, Florida

Feb. 2018 – May. 2018

Operator (customer service agent) for the Technical Support Department at Verisure.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Order tests that could determine the causes of product malfunctions.

Assistant, Turner, Johns and Kerluke. North Ashafort, New Mexico

Aug. 2017 – Sep. 2017

I got a job with the Migration Agency through StudentWork as a consultant, working there as an assistant, and then I was hired directly by the Migration Agency as a follow-up from my previous employment with them through StudentWork. I have learnt many things and taken part in various courses that has made me more competent for future jobs within the industry.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Customer Service Employee, Moen, Lang and D'Amore. Beckerberg, Iowa

Nov. 2015 – Jan. 2016

I worked in the customer service for a company called Tele2 with their mobile products, selling them and helping with technical difficulties.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Order tests that could determine the causes of product malfunctions.

Education

West Reichel, South Colton, Oregon

High School Diploma, Social sciences, Feb. 2014

Personal info

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Languages

English

Swedish

Norwegian

Skills

Customer Satisfaction

Microsoft Office

Technology

Written Communication

Teamwork

Telecommunication

Customer Service

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

My name is Jackie, I’m 18 years old and currently in need of work. I just finished up a 9 month Customer Service contract with Qantas, I’ve worked in every area from food handling to hospitality to entertaining. My skill set largely revolves around my ability to be able to communicate with all kinds of people and remain calm under even the most stressful situations. I’ve been working since I was just shy of 14 years old and every place I work in teaches me a different skill set I’m able to bring with me no matter what job I’m in.

Employment history

Apr. 2017 – Jul. 2017
New Leomaberg, Illinois

Customer Service Agent, Dare-Sauer

I was employed under a 9 month Customer Service Contract with Qantas in Alice Springs this year. Whilst my job was largely dealing with customers, I also spent some shifts outside on the tarmac. Working for a company such as Qantas not only taught me how to handle the most difficult, and sometimes even dangerous customers, but I also learnt how to improvise, work under intense pressure and develop my people skills.

Allan Sommerville, Manager: 0427 074 884

Apr. 2016 – Apr. 2017
New Tyesha, Maine

Character Performer, Boyle-Nienow

As part of this job I was hired to bring an animated character to life, making it believable enough for even the biggest of fans. I was mainly hired as Disney Princesses such as Belle, Rapunzel and Elsa, however I also played the part of Barbie when required. This job saw us thrown into every possible situation you could think of, all of which required us to be able to stay in character and handle the situation in ways we might not think of on a day-to-day basis. The biggest skills I developed in this job were quick thinking, creativity and self control.

Josie Strauss, Company Owner: 0434 977 405

Oct. 2016 – Mar. 2017
Port Garthside, Indiana

Food Runner, Schimmel-Kemmer

Working at the Overlander’s Steakhouse, I was required to serve food to customer’s tables, clear and set the tables, run food and drinks orders and take bill payments. Some nights would be extremely quiet and would require us to think for ourselves on what work needed to be done and other nights were so busy we wouldn’t stop moving until 11pm. Whilst hospitality is a very fast paced and stressful environment, it equips you with qualities fit for all work environments.

Jen Schrader, Manager: 8952 2159

Jan. 2015 – May. 2015
Port Micah, Rhode Island

Retail Assistant, Kessler, Marvin and Littel

My role at Kmart as Retail Assistant was to work the front registers, restock shelves and supervise the self checkouts, change room counters and lay-by desk. Although this job often wasn’t too fast paced, it still taught me skills such as leadership and not being afraid to ask questions when in doubt.

Benjamin King, Supervisor: 0456 936 303

Education

Feb. 2016

Studied Modern History, English, Musical Theater, Psychology and Drama.

North Senger Academy – Port Margurite, South Carolina

Skills

Good with technology

Skillful

Adapting to all sorts of environments

Expert

Communicating with any type of person

Expert

Andrew Smith

Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction with demonstrated history of working in the telecommunications, aviation ,betting and financial industries. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization.

Employment history

Jul. 2019 – Present
New Camelliafurt, Texas

TELESALES AGENT, Treutel-Crist

Contact customers to persuade them to apply loans.

Answer customers’ questions regarding policies and procedures

Explain to customers the different types of loans that are available, as well as the terms of those loans.

Stay abreast of new types of loans and other financial services and products to better meet customers’ needs.

Analyze potential loan markets and develop referral networks to locate prospects for loans.

Sep. 2019 –
North Rubin, Arizona

CUSTOMER SERVICE AGENT, Erdman, Cummerata and Dicki

Respond promptly and efficiently to customer betting requests via phone and social media platforms exhibiting high levels of attention to detail.

Ensuring escalated customer issues are followed up and resolved in a timely manner

Preparing daily shift and customer service reports and making suggestions on report improvements.

Helping the marketing department with marketing through social media platforms.

Building and maintaining relationships with existing and new customers.

Aug. 2015 – Dec. 2015
Lake Henry, Oklahoma

CUSTOMER SERVICE AGENT, Fritsch, Mraz and Schmitt

Handle incoming calls from customers

Provide detailed information on services and products to customers
Make appropriate recommendations based on customer requirements.

Enter accurate and complete customer information into system.

Provide effective and timely resolution of customer enquiries

Dec. 2013 – Jan. 2014
South Monetland, Indiana

ADMINISTRATIVE SECRETARY, Bosco, Waters and Larkin

Answering telephones and giving information to callers, taking messages and transferring calls to appropriate individuals.

Creating, maintaining, and entering information into databases.

Scheduling and confirming appointments for clients.

Arranging meetings and travel reservations for office personnel.

Nov. 2012 – Dec. 2012
Janiefort, South Carolina

CUSTOMER SERVICE EXECUTIVE, Windler and Sons

Passenger check-in and baggage processing

Handling seat conflicts, delays and making announcements

Inspecting and verifying passenger documentation

Issuing boarding passes and rescheduling passengers affected by flight interruptions or cancellations

Handling of VIPs and providing special passenger assistance to passengers with special needs such as unaccompanied minors (UM), and passengers needing wheelchair assistance

Education

Oct. 2010

Certificate in Airline Passenger Services: • Passenger handling Communication skills and customer care Dangerous Goods awareness Aviation security Introduction to weight and balance Airside safety Departure control system

Windler College – West Angila, Michigan

Feb. 2008

Certificate in Tours and Travel: Travel formalities • Hotel accommodation • Airfares and ticketing • Travel geography • Car hire services • Tour planning, costing and scheduling • Tourism marketing, customer service and selling skills • Tour agency operation

Southern Kiehn – East Bretshire, Rhode Island

Oct. 2007

Certificate in Computer Applications: Microsoft Word Microsoft Access Microsoft PowerPoint Microsoft Excel Internet and Emails

West Nevada Institute – Demetraview, Delaware

Languages

English

Fluent

Swahili

Fluent

French

Basic

Skills

sales and marketing skills

Customer service skills

self motivated

computer skills

Professional Summary

I usually love to learn new things and get the insights of that and explored many fields
so I started to gather sales experience at a very small age and by doing small work and bit profits
which really enhanced my sales and marketing skills
while working for 6 months in a BPO I improved my telecommunication skills and got an exposure of corporate
I started my own startup and managing that really lead to the new insights of the careers

Employment history

Founder, Schumm, Lesch and Kling. Port Reinaldohaven, Utah

Mar. 2020 – Present

I started my Own startup of cakes and provide the customers with the best designs and according to the occasion and we also started to provide customized giftings

Customer service agent, Daugherty, Rath and Cartwright. Abshirefort, Missouri

Jul. 2019 – Sep. 2019

I used to deal with customers daily on phone calls and resolve their issues

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

North Reinger Institute, New Adrianland, Arkansas

BBA, Learning Business, Present

Eastern Ward, East Benedictbury, Tennessee

Intermediate, Science, Feb. 2018

West Schmidt University, Johnathonberg, Pennsylvania

HighSchool, Science, Jan. 2016

Industrial Exposure

Accomplishments

Strengths

Curricular Activities

Skills

Public relation

Leadership Skills

Communication

Web developement

Sales & marketing

Professional Summary

Employment history

Customer Service Agent, Conn, Upton and Champlin. Port Ernestina, Vermont

Aug. 2019 – Sep. 2019

Check to ensure that appropriate changes were made to resolve customers’ problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Build and maintain rapport with customers
Identify customer product and/or service needs
Review and update activity on accounts
Provide basic technical support
Promote and sell products and services
Completed training to update product knowledge and skills
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Order tests that could determine the causes of product malfunctions.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Delivery Driver, Mitchell, Kuhlman and Hegmann. Murrayview, Delaware

Oct. 2015 – Jun. 2016

Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Clean, stock, and restock workstations and display cases.
Wash, cut, and prepare foods designated for cooking.
Prepare dough, following recipe.
Order and take delivery of supplies.
Have exceptional time management skills

Education

Western Labadie University, Leticiamouth, Alabama

N / A, Chemistry

The Hyatt College, Port Lakieshaton, New Hampshire

High School Diploma, General Education, Jun. 2013

Skills

Team synergy

Expert

Web development and design

Skillful

Customer client relationships

Expert

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Dog Sitter and Walker, Schiller LLC. West Sandy, New Hampshire

Oct. 2019 – Present

-Market and source clientele
-Greet and meet new clients and dogs
-Present a professional appearance and attitude
-Walk owners dogs carefully and respectfully
-Look after clients dogs and home
-Care for each and every dog as if they were my own
-Record and account payments

Customer Service Agent, Fadel, Weissnat and Quigley. South Mariamfort, New York

Dec. 2018 – Jan. 2019

-Greeting and checking passenger documentation
-Check-in passengers using a computer-based system to issue travel documents
-Process passengers at the boarding gate
-Adhere and apply strict aviation safety regulations at all times
-Troubleshoot customer reservation issue

Customer Service Agent, Metz-O'Conner. Lake Enid, Oklahoma

Sep. 2016 – Feb. 2017

-Greet and assist customers
-Check-out customer using Natural Grocers software
-Stock and clean shelves
-Answer and assist customers on phone calls
-Complete daily chore checklist (clean bathrooms, mop floors, wipe down counter tops, etc.)

Seasonal Lifeguard, Terry LLC. West Carmonland, Maine

Jul. 2013 – Jun. 2014

-Greet and check-in country club members
-Clean pool and pool deck
-Constant surveillance of patrons in the pool while on guard duty
-When needed provide emergency care
-Present professional appearance and attitude at all times
-Teach and train children how to swim

Bagger, Nienow-Ratke. West Jaimeport, New York

Mar. 2014 – Apr. 2014

-Greet and converse with customers
-Carefully organize and bag customers groceries
-Present professional appearance and attitude
-Keep a clean and professional workspace

Education

North Reilly, North Rhettstad, California

Associate of Arts, Communications, Mar. 2018

The Tennessee Academy, Anjamouth, North Dakota

High School Diploma, Aug. 2016

Skills

Oral & written communications

Experienced

Accuracy and eye for detail

Experienced

Organization

Experienced

Professional Summary

Innovative, forward-thinking executive offering over 20 years of success in various leadership roles in the areas of Information Technology consulting, customer support, pre-sales engineering, and global business development. Expert in strategic and tactical planning, client relationship management (CRM), corporate governance, and change management.

Employment history

customer service agent, Green, DuBuque and Schinner. West Septemberhaven, Wisconsin

Feb. 2019 – Present

Managing the team members in all aspects of the service delivery
Ensuring project updates are share with the team on timely manner
Ensuring Staff is meeting company policy and procedures
Ensuring the Project targets and KPIs are met on daily basis.
Interacting with other teams to ensure smooth working of the project.
Couching and counselling team members as and when required.
Maintaining project updates.
Participating in meeting as and when required.
Ensuring CSRs and attending work regularly
Providing performance feedback to the team members.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Perform clerical duties such as typing, proofreading, and sorting mail.
Keep records of calls placed and received, and of related toll charges.
Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Teacher, Gutmann, Watsica and Lubowitz. East Cornell, Minnesota

Apr. 2014 – Jun. 2014

Adapt teaching methods and instructional materials to meet students’ varying needs, abilities, and interests.
Maintain accurate and complete student records as required by laws or administrative policies.
Assign and grade class work and homework.
Prepare and administer written, oral, and performance tests, and issue grades in accordance with performance.
Observe and evaluate students’ work to determine progress and make suggestions for improvement.
Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as basic English language skills, life skills, and workforce entry skills.
Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.

• Teacher, Fadel, Padberg and Howell. South Lorenzaberg, South Dakota

Sep. 2012 – Mar. 2013

Adapt teaching methods and instructional materials to meet students’ varying needs, abilities, and interests.
Maintain accurate and complete student records as required by laws or administrative policies.
Maintain accurate and complete student records as required by laws or administrative policies.
Assign and grade class work and homework.
Review instructional content, methods, and student evaluations to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination.
Prepare students for further education by encouraging them to explore learning opportunities and to persevere with challenging tasks.
Use computers, audio-visual aids, and other equipment and materials to supplement presentations.

• Teacher for primary level, Schaefer, Collier and Zboncak. West Osvaldo, Alaska

Jun. 2007 – Jul. 2007

Adapt teaching methods and instructional materials to meet students’ varying needs, abilities, and interests.
Maintain accurate and complete student records as required by laws or administrative policies.
Assign and grade class work and homework.

secretary, Dach-Trantow. South Thanhtown, North Dakota

Oct. 2002 – Dec. 2002

Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Education

Willms Academy, Port Hal, Iowa

High School Diploma, Travel and Tourism, Apr. 2018

The Upton, Port Randall, Washington

Bachelor of Arts, Computers, Oct. 2013

Western Cruickshank University, South Delphiatown, Georgia

High School Diploma, ADVSE(advance diploma in computer engineering), Apr. 2012

McClure Academy, Lake Jena, Maryland

High School Diploma, Advance MS-office and scripting, Jan. 2002

Skills

MS-office,html,javascript,dhtml,sql server,java,xml,c# language,programming with asp.net,working with linux,perl,php,software engineering principles.

Skillful

MS-Excel

Experienced

ticketing and reservation

Beginner

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my experience to add immediate value to an organization.

Employment history

Customer Service Agent, Howell, Jacobson and Tromp. Kermitburgh, New Jersey

Jan. 2020 – Present

Obtained documents, clearances, certificates and approvals from local, state and federal agencies in order to determine if passengers are allowed to enter foreign countries.
Committed to prompt service to customers for their outmost satisfaction.
Handled transactions in a timely manner over sales, delayed, cancelled flights, and any issue related to lost/ damaged luggage.
Passenger reservations, check-in, boarding and including security process.
Provides pricing and delivery information, process orders, and prepares cash reports.
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

Food Service Worker, Bosco, Schuppe and Conroy. Melvinborough, Oregon

Oct. 2017 – Nov. 2017

Worked at Baskin Robbins and Boston Market in the Exchange
Provided quality service to customers through daily interactions.
Maintained a positive and productive environment for both customers and coworkers.
Prepared ingredients and cooked meals for different cuisine concepts.
Expanded interpersonal and professional communication skills through serving customers, working with peers, and following the directions of supervisors and managers.

Food Service Worker, Lowe-Reichel. East Mikki, Montana

Oct. 2016 – Sep. 2017

Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared all food orders within a 2-3 minute time frame.
Verified that prepared food met all standards for quality and quantity.
Followed food safety procedures according to company policies and health and sanitation regulations.

Customer Service Agent, Kihn-Franecki. Roseton, Arizona

Mar. 2017 – Apr. 2017

Obtained documents, clearances, certificates and approvals from local, state and federal agencies in order to determine if passengers are allowed to enter foreign countries.
Committed to prompt service to customers for their outmost satisfaction.
Handled transactions in a timely manner over sales, delayed, cancelled flights, and any issue related to lost/ damaged luggage.
Passenger reservations, check-in, boarding and including security process.
Provides pricing and delivery information, process orders, and prepares cash reports.
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

Education

The Boehm College, Robbietown, Delaware

High School Diploma, Jan. 2015

Skills

Detail-oriented

Quick Learner

Efficient

Able to Operate Under Pressure

Adaptable

Organizational Skills

Written and Verbal Communication

Multitasking

Professional Summary

Employment history

customer service agent, Ledner, Lebsack and Flatley. South Jenelleberg, South Dakota

Oct. 2019 – Present

communicate with customers and assist then on using the website so as to access the online services provided
assessing the loopholes on operating structure and suggesting ways of improving
processing customers transactions online

research assistant, Fahey-Block. Geraldoport, Colorado

Jun. 2018 – Jul. 2018

data capturing
data verifying
Interview individuals or family members to compile information on provided research topics

teacher, Abernathy, Collier and Donnelly. South Kingshire, Indiana

Feb. 2015 – Mar. 2015

preparing teaching material and aids conducting teaching lessons
Adapt teaching methods and instructional materials to meet students’ varying needs and interests.
Assess performance following revision exercises identifying strengths and weaknesses and making adjustments to improve future performance of students

Education

Northern Padberg, South Lynwood, Vermont

Bachelor of Arts, International relations, Jan. 2014

Skills

data capturing

Skillful

customer service

Experienced

critical analysis

Skillful

identify red flag in withdrawal request
Identify group or individual target investors for a specific fund.

Answering customers’ inquiry.
Solving issues and problems
Escalating issues which i don’t have the approval to solve. .
Follow up orders, Emails an requests.

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Andrew Smith

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Andrew Smith

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Andrew Smith

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