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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, customer focused, dedicated and experienced Customer Service Officer with a strong emphasis on having the customer at the centre of everything that I do.

Intending to progress further in my chosen career path whilst simultaneously expanding my experience and expertise in achieving the highest results within a diverse and innovative company.

Employment history

Jul. 2017 – Jan. 2018
New Rueben, Maine
Customer Service Officer, Williamson Group

  • Inputting telephone orders from new and existing Boral customers in a precise & agile manner. 
  • Providing product information & building professional relationships with customers. 
  • Negotiating a mutually agreed and cost effective supply arrangement to customers. 
  • Maintaining a close liaison with Production, Technical, Transport & Credit department. 
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Easing new employees into their role by providing the necessary training and practice.

Apr. 2016 – May. 2016
Lake Leesa, Ohio
Customer Service Administrator, Emmerich-Fay

  • Assisting booking and transfer activity for 3 training centres – Sydney, Melbourne & Brisbane. 
  • Meet & greet up to 30 attendees in Sydney each day. 
  • Raise invoices through Xero and dispatch on a timely basis. 
  • Liaise with trainers to ascertain confirmation of availability for course rescheduling. 
  • Make recommendations on office process improvement and resolutions to issues. 

Oct. 2015 – Nov. 2015
Port Nishaton, West Virginia
Architectural Visualisation Intern, Altenwerth, Batz and Lowe

  • Understanding and interpreting CAD (Computer Aided Drawings) to develop 3D models.
  • Using 3DS Max to create 3D visualizations from 2D floor plans. 
  • Ensuring that the designs are in accordance with project description and requirements. 
  • Managing design files and organizing digital folders to maintain work order. 
  • Working under tight deadlines to deliver finished 3D models. 
  • Seeking feedback and continuously aiming towards improving existing skills as well as learning new tools and methods. 

Education

2014
Bachelor of Digital Media: 3D Modeling & Animation

  • Fisher Institute – South Denita, Maine

Skills

Attention to detail

Knowledge of product

Patience

Communication

Tenacity

Time Management

Goal-Oriented

Willingness to learn

customer service administrator

  • Meticulously monitoring and securing client’s portfolio by conducting adequate updates.
  • Resolve product or service problems by clarifying the customer’s complaint;determining the cause of the problem;selecting and expanding the best solution to solve the problem following up to ensure resolution.
  • Coordinating, maintaining and schedule meetings for clientele.
  • Involved in continuous improvement thus recognized with Kshs.20,000 award from our underwriter for surpassing the set targets by 30%.
  • Coach and mentor staff and sales people.

customer service administrator

  • Tech Service Support – coordinates with technicians and service delivery managers to their job assigned logged by the customers
  • Customer Service – Answering customer query, logging the issues and raising Service order Report
  • Administrative duties such as: Department Time-sheet pay run, Technicians after hours job for pay run, Operations Daily Report, Vehicle monthly fleet record, Billing, Updating Service Order Reports, Expense Reimbursement Claim and assists Service Deliver manager for Customer Quarterly Report
  • Creating Customer Order thru quotation, updating and shipping
  • Purchasing – Creating Purchase Order, Ordering items to the Vendor and receiving 
  • Warehousing – Creating Stock transfer order, shipping and receiving
  • Creating Process – assist General Manager in creating procedures for a specific tasks

customer service administrator

  • Perform clerical tasks, like sorting and distributing incoming mail, photocopying, and filing.
  • Confer with customers by telephone and in person to provide information about services and obtain details of complaints.
  • Maintain loyalty membership records and manage the customer database.
  • Handling payment transactions as well as completing supporting paperwork and data entry as required.    

customer service administrator

  • Describing products in detail and stay up-to-date with new products and features
  • Collecting and input data in databases system
  • Maintain and update daily sales, quota and manifest in Microsoft Excel
  • Prepare all necessary documents to apply client’s passport and visa

customer service administrator

  • Host participants
  • Explain the rules of the games
  • Coordination during the game
  • Promotion via social media

customer service administrator

  • Assisting booking and transfer activity for 3 training centres – Sydney, Melbourne & Brisbane. 
  • Meet & greet up to 30 attendees in Sydney each day. 
  • Raise invoices through Xero and dispatch on a timely basis. 
  • Liaise with trainers to ascertain confirmation of availability for course rescheduling. 
  • Make recommendations on office process improvement and resolutions to issues. 

customer service administrator

  • Reception – room booking, telephone enquiries, general queries
  • Bar work (including till operation)
  • “Cashing up” (reconciliation) of tills
  • Waiting (serving and overseeing customer’s requirements)