customer relationship manager (after sales)
- Managing a team of 8 CRE’s and 11 Service Advisors.
- To monitor the appointment targets and performance review on weekly basis.
- Working as per SOP and monitoring work minutely on all the 7 points of SOP’s.
- Complaint handling and closures by maintaining the ART of 3 days.
- Constantly maintaining the VOC scores greater than 90%. Achieved 100% VOC score in the month of August.
- Planning for the different in house and out house camp activities.
- WOW planning and achieved the 1st position in successful WOW campaign.
customer relationship manager
- Work to build a solid base of core customers among priority 3 and 4 accounts to garner repeat sales.
- Ensure customer are aware of ADA and Health Control regulations regarding vending machines.
- Act as the “go to” person for four Area Sales Manager that cover approximately 22 states.
- Participate in Kaizens to correct issues or problems within the organization.
- Meet monthly sales quotes for vending machines and cashless equipment.
- Assist the order entry department when short handed with entering machine orders.
senior customer relationship manager
- Acted as intermediary between property owners and prospective buyers to facilitate successful purchase and
- transfer of ownership.
- Negotiated real estate contracts to successfully navigate potential purchases between buyers and sellers.
- Worked closely with clients to get appropriate loans, inspections and credit reports.
- Negotiated, facilitated and managed real estate transactions.
- Met all monthly and quarterly sales goals.
customer relationship manager
- Helping to build good customer relations
- Recruiting staff and doing appraisals
- Arranging staff meetings
- Handling complaints and queries (from customers and staff)
- Sorting security issues
- Financial responsibilities
- Arranging promotional events
customer relationship manager
- Plan, direct or coordinate the activities of workers in offices, or departments of establishments, such as bank branches, channel partners, or loan departments.
- Prepare monthly revenue forecast report required by boards of directors.
- Prepare APF report for new project approval from bank.
- Used BMS for account/customer data management.
customer relationship manager
- Provide customers with updated information about new products.
- Consult with managers or other personnel to resolve problems in areas such as product performance, service quality,delivery delay analysis.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
customer relationship manager
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward up selling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
customer relationship manager (collections)
- Established “win win” strategies through effective negotiation with customers
- Achieved monthly collections target for nine months in a row with an average result of 117%
- Managed a portfolio of over 700 accounts with a face value exceeding $2.8M
- Coached newer staff members and assumed additional responsibility for ensuring team target achievement
- Appointed escalated call and complex/sensitive file specialist.