customer care executive Archives

Confer with customers by telephone to provide information about services i.e. Customers of Tata tele directory services.
Keep records of customer interactions, complaints, or comments, as well as actions taken.
Provide the best assistance for customers.
Promote company services when appropriate.

Worked as Sr. Customer Care Executive with VODAFONE. The company is a part of VODAFONE India’s leading provider of telecommunications services.
Handled Customer Care team.
Main KRA to resolve / provide solution to customer Queries.
Amending / creating new webpages

Analyze all claim exposure and determine efficient ways to settle all claims with help of various parties.
Develop and review all estimates for claim settlements and coordinate with third party vendors to provide optimal quality services.
Maintain file inventory and ensure resolution of all issues within timeframe and prepare reports for al status of claims.
Open and maintain customer quarries by recording information

Serves as a basic point of contact for customers with complaints, queries, request, feedback etc.
Responsible for proper scrutiny and recording of the complaints received from customers.
Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.
Provided feedback of the customers to the concerned departments and authorities so as to improve the services.

Sell gold loan and insurance to customers.
Pay company bills by cash or cheques.
The process was about IPTV services where our job was to provide subscription and make sales of IPTbox over calls or on follow up bases.
over the calls i used to assist customer , resolve their issue and take calls of new employees to carry out payment procedure.

Communicated with the customers to provide them with information to address inquiries regarding products and services
Reviewed and resolved customer complaints within the stipulated time period
Interacted with the hospital staffs and provided them the emergency intimation number if needed
Preparation of the reports

Answer calls professionally to provide information on tickets Keep records of customer interactions and transactions.
Booking Airlines ticket Follow up to ensure that appropriate actions were taken on customers’ requests.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Learned, referenced and applied product knowledge information.
Directed calls to appropriate individuals and departments.
Politely assisted customers in person and on the telephone.

Handling multiple United states and UK process including voice and non-voice.
Team handling.
Feedback and quality check.
Maintaining quality feedback sheet.
Working on the final output of different accounts which is delivered to the client.
Handling high level escalations.
Daily interaction with clients.

Resolve customer complaints or answer customers’ questions regarding india mart
Provide assistance for customers
Maintain and enhance performance of all new and existing software i.e. Ameyo and applications across the organization
Sole responsible for team’s escalated cases and kept the follow up on highly escalated cases with Internal Departments and Payment Gateways.

Manage large amounts of incoming calls
Generate sales leads & Identify customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Create tickets in SAP for the technical queries raised by customers.
Troubleshoot the first level and network queries associated with KYOCERA devices.
Assign the Level-2 tickets to the field engineers.
Preparation of daily reports and KPIs.
Generate billing for the MIF.
Generate Sales Order for the orders placed by customers.
Performed SAP Acceptance Tests during tool migration.

working in bound call center
retaliation department in pri-ped in rajasthan process
provide to information about product and service
followup with each customer to ensure appropriate actions were taken
handle all customer relations issues in a gracious manner and in accordance with company policies

Receives, processes, and verifies the accuracy of customers’ requests and booking queries via email.
Initiates as the channel coordinator in assisting guests with special requests and resolution accordingly.
Accurately document, research and resolve customer service issues.
Adhere to metrics such as emails per day and quality, and customer satisfaction. Maintained the email productivity of 200 above the target of 120 per day.
Email support for customers traveling to destinations worldwide.
Worked escalated refund requests.
Reviews the work of team.

customer care executive