customer care executive
- Served as a basic point of contact for customers with complaints, queries, request, feedback etc
- Effectively managed a high-volume of inbound calls.
- Followed-up and tracked on customer enquiries.
- Confer with customers by telephone to provide information about services ie. Gold and Platinum Customers of Idea Gujarat (Inbound).
customer care executive
- Served as a basic point of contact for customers with complaints, queries, request, feedbacks etc
- Effectively managed a high-volume of inbound calls.
- Ensured that all the request, queries and complaint of customer are responded in a timely and professional manner
- Provided inbound customer support and handled the queries of clients
- Followed-up and tracked on customer enquiries.
- Coordinated with respective Hotel and flight team in handling issues booked through Expedia.
customer care executive
- Direct interaction with test takers
- Invigilating test takers during IELTS test
- Account handling
- Managing online test
- Managing IELTS Premises
- Handling attendance roster
customer care executive
- More than 1 year working experience in non-voice based BPO supporting the customer with computer security products.
- Good knowledge of computer security products.
- strong analytical, problem solving and client interaction skills.
- Ability to grasp new technical things quickly.
- Normaly English communication skills.
customer care executive
- Technical support, on call troubleshooting.
- Fault isolation of equipment’s.
- Full technical assistance on fiber broadband, digital phone and digital TV.
- Assume the responsibility of buddy or mentor as and when required.
customer care executive
- Provided customers information about products and services.
- Kept accurate records of all customer interactions and transactions.
- Followed up with each customer to ensure appropriate actions were taken.
- Take in service application and request for back office or self-processing.
- Strong work ethic, highly motivated and self-disciplined or self-processing.
- To channel and escalate any unresolved issues/complaints to other stakeholders or next level, within agreed procedure.
- Ensured accuracy and speed.
customer care executive
- Act as the customer’s main point of contact to ensure that their queries, problems or issues are deal with appropriately.
- Ensured customer information is maintained accurately in the customer database
- Coordinated the services of clients at the center premises.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
customer care executive
- Customer care executive
- Handling clients
- As a part of collection department will collect all the dues pending with customers.
- Read from scripts
customer care executive
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
customer care executive
- Handled customers calls and answered questions on account balances and updates on amount being debited or credited.
- Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
- Created and maintained customers database in both paper and electronic format.
- Assisting customers to get information about different types of loans available and their rate of interest.
- Registered online request for passbook,check book,new debit/credit card,new mobile banking and net banking passwords etc.
customer care executive
- Answering front line calls from broadband, IPTV and mobile customers
- Addressed customer service inquiries with priority to first call resolution
- Provided accurate and appropriate information at all times
- Resolved broadband, mobile and IPTV technical issues
- Cross trained and mentored new and temporary staff during their first few months
- Achieved the highest SMS customer satisfaction survey score for 6 months
- Accurately updated call and case details in the CRM system
customer care executive
- Listen to customer requests through email, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
customer care executive
- Guiding the passengers in Terminal towards their respective flights.
- Issuing them the flight tickets.
- Handling the concerns of the passengers on daily basis.
- Maintaining the daily reports in system.
customer care executive
- Manage large amounts of invoices
- Resolve customer complaints via email, mail or social media
- Cancel or upgrade accounts and assisting with placement of orders, refunds, or exchanges
- Advise on company information
- Place or cancel orders
- Answer questions about warranties
- Suggest solutions when a product malfunctions
customer care executive
- Satisfy customers with their questions
- Take care of outgoing calls
- Responsible for team revenue
- Need to achieve daily/weekly & monthly target
- Work in a team to sustain team goals
customer care executive
- To create reports to be sent to HOD regarding Customer’s issue for the claim.
- Managing daily Escalation Report for the department.
- Help member to understand the procedure regarding their medical claim settlement.
- For the process and work on reducing the numbers.
customer care executive
- Resolve customer complaints or answer customers’ questions regarding policies and procedures of car maintanance.
- Calculate and quote charges for services such as car maintanance.
- Perform clerical duties such as typing and sorting mail.
- Create method to provide feedback and Quality Assurance on identified errors. Assist with Client Services as needed.
customer care executive
- Resolve customer complaints and answer customers’ questions regarding policies and procedures.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Assisting customers in making a decision about a product to buy.
- Take up additional operations assigned by team head and supervisors.
customer care executive
- Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints.
- Followed up ensuring relevant actions were taken on client’s complaints.
- Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.
- Ensure Customer Service follow-up methods and procedures are complete and meet time standards.
customer care executive
- Operate telephone systems to advance and complete connections, including.
- Yourway trip offers escorted tours and other inclusive arrangements which naturally are pre planned as wold be expected. however,many of our clients like to travel independently but need advice and provide assistance on planning their trip.
- Ensured appropriate collection procedure maintaining the customer service focus.
- Overcame client’s objections/rejections to company products and convince them.
customer care executive
- Manage the Client Services Coordinators – create staff schedules, manage workflow, handle staffing and employee issues, enforces departmental policy and procedures etc.
- Accurately performs registration process for new and existing clients.
- Schedules appointments according to established procedures – make reminder calls to clients, meets agency participatory expectation etc.
- Ensure that staff is provided with proper trainings, instructions, tools, and methods to perform their jobs.
- Perform timely performance evaluations, as well as appropriate disciplinary actions.
- Evaluate all Customer Service Staff on communication skills and technical knowledge.
- Ensure that all Customer Service Representatives have up-to-date benefit information.
senior customer care executive
- Handled Email and chat process.
- Identified and evaluated opportunities improving the process and customer experience.
- Analyzed customer needs and made arrangements adhering to company policies.
- Handled escalated and upset calls, maintained and updated the outbound call reports.
- Provided technical support through telecom.
- Handled customer interactions.
- Ensured all new admission call activities are in accordance to set guidelines.
customer care executive
- Confer with customers via Avaya or through email to provide them with expected resolution to their query/ grievance as per SOP.
- Obtain and examine all relevant information to assess validity of complaints/ refund claims and to determine possible causes.
- Product briefing
- CRM
customer care executive
- Handling Queries pan India.
- catering to customer’s requirement and working towards customer satisfaction.
- CRM and planning in reporting SLA performance.
- Worked on VSM to ease the process.
- Following correct escalation process to Line Manager or Resolving group.
customer care executive
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
customer care executive
- Developed client rapport by promptly processing requests and resolving any discrepancies.
- Increased customer satisfaction ratings by solving problems promptly and to customer expectations.
- Answered customer questions about product availability and shipment times.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
- Provided elevated customer experience to generate a loyal clientele.
customer care executive
- Receive and Promptly Respond to Customer Queries
- Document Issues and Resolutions
- Learn About New Process updates and services
- Develop Customer Service Solutions
- Identify Possible Website Errors
customer care executive
- Was a Singapore inbound process.
- Was for a delivery courier service in Singapore, Malaysia, America, China and India.
- It was operated basically from Singapore.
- I used to take inbound calls for customers as in where is there parcel, how much time will it take to be delivered, refunding of amount if the item is damaged or missing, schedule deliveries etc.
customer care executive
- Prepare reports by collecting, Analysing the Raw data given by Respective teams.
- Look after for the data (order reports) by the data given by city team
- Provide assistance and support for incoming queries and issues related to orders, contracts, payments, internal issues.
- Respond to queries/issues either in person or over the phone with City Managers or supply, BA Team.
- Respond to email messages for customers seeking Assistance. Create, modify, contracts, orders, Data.
- Coordinating with team members and prioritizing the work.
- Resolving the disputes in the requirements(Vehicle req) and solving the customer’s complaint.
customer care executive
- Was an international outbound process.
- Was an American mediclaim process.
- I used to take outbound calls for American customers.
- Was a process to make customers aware about the banned medicines in America.
- Was to make customers aware about the side effects of certain medicines.