customer care executive Archives

Maintaining records of transactions and interactions.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Responsible for replying emails on customer support.
Handling customer’s complaints and queries.

Member of International Supply Chain Management team.
Mainly handle supply chain of US & Japan customers in Malaysia
Resolve problems concerning transportation, logistics systems, imports or exports, or customer/vendor issues.
Had been rotated across teams during internship, including Domestic Logistics & Ocean Freight team.

Resolve customer complaints or answer customers’ questions regarding house electricity.
Guided patients and explained about the treatment procedures .
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Taking an inbound call for the Technical issue,renewal of account in annual subscription
Dialing an outbound call for the Renewal of account in annual subscription, overdue account related query, sales call.
Sending an Email to the Customer about the renewal of their account.
Escalating the issue to the Higher Management for an overdue amount related issue of the customer.

Greet every customer promptly and problem solving when customer call to get help.
Answers customer’s questions completely to maximize product and service opportunity and increase sales.
Assist customers in selecting products and services that best fit their needs.
Suggest additional service offerings based on assessment of customers.
Develop loyal clientele through friendly service and follow-up after sales or new services are obtained.

The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
He/She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted
Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Resolve customer complaints or answer customers’ questions regarding policies and procedures on real time for FLIPKART E-Commerce private limited customers .
Having Experience resolving queries for both Hindi and English language customers .
B2B in Operations for Airtel Bharti in Collection & Retention Department.
Resolve customer complaints or answer customers’ questions regarding bills and services.

Answer calls professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
Providing technical solutions.
Attaining daily, weekly and monthly targets.
Adhering to the schedule as prescribed by the Process.

Provide troubleshooting assistance to customers
Any other duties as assigned by the Call-Center Manager or Management
Work on special projects as assigned by management
Continue to improve and enhance our services to customers
Assist customers on their enquiries over the telephone (eg. Billing, technical support, etc)
Should establish professionalism and good relationship with our clients
Involved in the Technical Verification of Internet device returned and replacement products and apply corrective measures and processes

INCOMING CALLS : Receiving calls from guests to launch complain for purchased products,check delivery status,helping with process related queries etc.
COURTESY : Calling guests to check whether issues has been satisfactorily resolved or not.
ESCALATION MANAGEMENT : Handling Irated cases of guests and resolving their issues on urgent basis in co-ordination with the senior team.
ENQUIRY: In Direct contact with showroom authorites to help guests with miscellaneous situations.

Promote company products, services, and packages
Resolve customer complaints or answer customers’ questions regarding bills and proced
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. when appropriate.
Worked as a “Customer Care Executive” under MNP department, achieved 98% retention record of customers ( Certified by Airtel)

Handling 150 + calls and provide resolutions and escalating to respective department.
Maintaining all the quality parameters more than 90 % to ensure great customer feedback.
Rewarded as top 3 employee within 2 month of employment.
Worked for TataSky poecesses.

Attend incoming calls and provide information resolve customer query over the phone.
Provide information about new offers.
Polite and professional approach.
Teamwork.

Receiving mails and give proper response within given timeline.
Taking care of each and every guest and feel them a wow experience with us.
Forwarding complains to respective team to get proper resolution.
Try to innovate new ideas for getting maximum number of customer satisfaction.
Taking care of process gaps and forward them to next level.

Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc
Prepares daily reports on the daily activities of Customer Care team
Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
Develops as well as maintains the relationship with external parties
Responsible for proper scrutiny and recording of the complaints received from customers

Responsible for the selling products of the company.
Responsible for increasing the market cover of the company and awareness about the product.
Taking feedback for our new product and existing product from the clients.
Making daily, weekly and monthly reports.
Achieving monthly target.
Carrying out the analysis about the competitor’s product, their cost and market share.
Proper checking of gold and ensure its correct valuation.

Proactively inform customers regarding products/service.
To achieve daily quantitative targets and service levels.
Capture customer insights and escalate critical issues/complaints and provide timely feedback
Answer user inquiries regarding GPS software or hardware operation to resolve problems.

Provide offshore services to the US Credit Card Customers of HSBC
Handling Retention, Fraud Prevention and Collection calls as well
Have been fully compliant with American Disability Act and American Patriot Act(Anti-Money Laundering).
Resolve customer complaints or answer customers’ questions regarding policies and procedures and manage emergency calls.

Tasked with the need to ensure constant clientele satisfaction, my role was to direct clientele in service utilization to ensure 100%satisfaction.
Market and sell health care services
Carry out clientele sensitization seminars as well as conduct feedback surveys
work with the sales team to sensitive clientele on services offered.
make periodic client survey visits to ensure a great relationship hence repeat business.
Give feedback to management of client satisfaction levels in order to ensure continued improvement in service delivery.
Work with the medical team to appoint affiliate clinics and service providers.

Up sell the products and services and customer’s grievance handling and Counselling for building good relationships between customers and company.
To communicate with customers effectively & efficiently and to provide the excellent customer services while in contact with customers.
To ensure that monthly quantity targets remain within the minimum threshold of self as per the predefined benchmarks.
To remain updated to all the current policies, procedures, promotions, products, and value added services offered by the company.

Provide successful research resolution to all customer by replying in a prompt and professional manner.
Complete all customer care follow-ups in a timely fashion
Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
Provide alternatives & Superior customer experience.
Ability to take quick decisions and respond to customer inquiries in an appropriate manner
Be nimble and flexible to serve in multi-channel environment as per business requirement

Handle day-to-day billing transactions.
Maintenance of staff records.
Updating daily/monthly collections & payments records.
Creating the reports & Statements.
Manage the oncoming & outgoing call records efficiently.
Ensuring the customer statisfaction.
Ensuring the billing is complete & accurate.

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints .
Keep records of customer interactions or transactions, recording details of inquiries & complaints .
Maintaining Good relationship with Customer
Maintaining their queries using MS Office .

Assigned the tasks of handling customer queries, feedback, complaints and request.
Responsible for maintaining and developing relationships with external and internal clients.
Handled the tasks of recording and scrutinizing the complaints received from customers.
Responsible for providing administrative support to customer service team. Researched and complied answers to provide information to customers.
Assigned the tasks of providing timely responses to the queries and complaints of customers.

Resolve customer complaints via phone, email, chat.
Worked for Tata Photon Plus support process.
Taking remote control of the client system and resolve the issue.
Group discussions with the Team members on day to day basis to understand different types of customer queries.

Delivered superior customer service
Exceeding expectations of clients
Up selling of new products
Dealt with escalated calls

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Utilize computer technology to handle high call volumes
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Retaining customer by providing additional benefits on existing voice & data plan.

Working on GDS-Amadeus
Handling inbound calls ans customer queries.
Maintenance of customer complaints.
Highlight customer issues to the concern authorities.
Assisting customers with date change, name correction, cancellation, Special service request in their itineraries.

Handling petty cash & general expenses.
Greeting & assisting the visitors.
Maintenance of patient & staff records.
Handle day to day billing transactions.
Book an appointment for the patients to the required doctors.
Transferring the incoming & outgoing calls to the respective departments or numbers.
Manage the requests for couriers.

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