customer care executive

  • Floor responsibilities.
  • Training needs identifications.
  • Recognize and celebrate team and team member accomplishments and exceptional performance
  • Serve as a focal point to communicate and resolve interface and integration issues with other teams.

customer care executive

  • Handling multiple AMERICAS and UK processes including voice and non-voice.
  • Participation in monthly calibration call and all client calls.
  • Coordinate the review, presentation and release of design layouts, drawings, analysis and other documentation.
  • Ensure deliverables are prepared to satisfy the project requirements, cost and schedule.
  • Working knowledge of excel, MS word and power point.
  • Sharing the daily productivity report with the client.
  • Prepare monthly Intensive progress report (MIPR) and dialer dispositions report.

customer care executive

  • Lead a team of 3 to handle irate customers 
  • Achieved a high rate of irate Customer retention 
  • Highest point of customer escalation 
  • Trainer for all newly appointed executives 
  • Conduct field visits for unreachable customers 

customer care executive

  • To assist the sales team by identifying, collecting and recording data, using a number of online platforms
  • To gather and analyze information to check for relevancy to our business, before uploading into our database for the sales team to process.
  • To keep thorough and accurate records of progress and updates; working through large volumes of data.
  • To help the sales team enhance our systems and processes by utilizing custom fields Working closely with US-based team to initiate and complete sales projects.

customer care executive

  •  Co-ordination with HQ and other sub branches 
  •  Solve Inquiry of Customer and provide proper solution
  • analysis defective Unit of customer  
  • Arrange  necessary product for replacement  or repair work.
  • Knowledge of  IT Products 
  • Working with SAP program and live portal 
  • Networking knowledge 

customer care executive

  • Converting showroom walk ins to enquiries 
  • Enquiry registration online
  • Arranging test drives
  • Review of sale executive enquiries,test drives,booking and deliveries
  • Checking of all required documents for delivery of vehicle, invoice generation
  • Co ordinating with service team for further customer assistance
  • Generating sales related concerns and closing them in time with satisfaction

customer care executive

  • Working with the Service Management Group responsible for order entry, Activation’s, Loading for all the products i.e. Wireless, Wire line, Mobile and PTB.
  • Interacting with the entire Customer Care Department ranging from Login to Refund.
  • Closing of Vas related requests. Associated with the complete process of installation for broadband connections of VSNL. 
  • Reporting to Installation & Repairing Dept. Sales head, SMG head for the installation complete, pendency, installation problems & pre-installation cancellation reports.

senior customer care executive

  • Responsible for providing effective customer service by using excellent, in-depth knowledge of the company’s products
  • Assisting customers via phone and email regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention
  • Assisting customers with product selection, answers basic questions, and suggests various product options that are available in snapittoday.com
  • Document customer issues and inputs in ticketing system
  • To Ensuring prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures
  • Process product orders and answer questions regarding availability and pricing
  • Assisting customers with comprehensive technical support of their product

customer care executive

  • Major focus on Sales Target & Generating Leads.
  • Handling a Team Issue on the floor.
  • Target v/s Achievement like Devices, Post-paid through the team.
  • Making & achieving Sales targets of the team members.
  • Planning and enhancing monthly sales of the Process.
  • Consistently contributed the Business growth to the process. 

customer care executive

  • Greet customers warmly and ascertain problem or reason over the counter.
  • Place or cancel orders and sell products & services.
  • Resolve customer complaints via phone and email.
  • Identi ed lucrative business prospects through cold calling, networking, marketing and database leads.

customer care executive

  • Worked as a business development executive for the pilot batch for the B2B process.
  • Understand the working of various schools across the US region.
  • Using the power of Artificial Intelligence and cutting edge speech technologies.
  • This experience has bestowed on me the extreme drive to contribute in a huge way to an organization when it comes to generating revenue.

customer care executive

  • Be the first point of contact between the client and the company.
  • Understand the client’s issue and provide a resolution.
  • Liaise with the tutors in providing the session and education-related issue.
  • Try to retain the existing clients by providing the customized packages.
  • Up-selling the clients with other packages for repeat business.
  • Take care of the new trainees through the training period of three months.
  • Trained 3 batches for customer support and up-selling team.

customer care executive

  • Adapt to every update in policies. 
  • Positive impression with the customer through every interaction.
  • Good with comprehensions skills and to make Customer experience.
  • Flexible with every shift.

customer care executive

  • Managing call customer query
  • Handling the customer query by chat & email according to problems providing rewards
  • Maintaining a clean & safe environment in work place
  • Providing resolution to customers for their issues by escalating it to the concerned departments.

customer care executive

  • Took inbound calls of customer in the first two months of joining and then shifted to follow up department to reply to customer’s issues on basis of performance.
  • Assisting new joinee’s while resolving the issue of customers.
  • Follow up with internal departments for resolution.
  • Reply on issues within 12 hours of TAT.
  • Handling escalations over phone and e-mails.
  • Worked on ERP for Call updation and raising customers issues
  • Logging complaints using CRM.

customer care executive

  • Perform daily tasks including cross-referencing, both to our sales team and directly to customers
  • Provide post and pre sales support 
  • Assist customers on their enquiries over the telephone 
  • Should establish professionalism and good relationship with our customers

customer care executive

  • Make telephone calls and  prospects
  • Maintain database 
  • Act as a representative of the client and  represent their interests at all times
  •  understand and manage personal performance on daily basis
  • provide support to the sales and marketing teams assisting in the delivery of business related activities,as directed by the team head
  • maintain a positive personality and approach to every day work

customer care executive

  • Task management and goal oriented.
  • Keen on exploring new things 
  • Shows teamwork and sporting spirit 
  • Friendly and social 

sr. customer care executive

  • Respond to incoming calls & emails from customers and give them the right answers & directions. 
  • Give accurate direction and support to team leaders to facilitate the successful completion of the organization’s targets & performance goals. 
  • Carefully identify problems that might arise from operations with the use of ethical procedures & professional judgment. 
  • Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that yield better results. 
  • Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization & create an open & accessible communication route for the free flow of information. 
  • Intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards as this will affect their level of productivity and performance. 
  • Liaise with other trainer’s/training departments to ensure that employees are very knowledgeable about work ethics and the latest trends obtainable in the business market to obtain better results. 

customer care executive

  • Search new clients.
  • Meet with customers.
  • worked for vonnage telecommunications company
  • Assist customers by providing information about the best offers available for the customers according to their needs

customer care executive

  •  Shorting Forms, Entry to Computer, Coordinate with Retailer
  • Entry of Bills, FR of Sim Cards 
  • Online data submission 
  • international voice process 

senior customer care executive

  • Identify case issues and evidence needed, based on analysis of charges, complaints and ingame related queries.
  • Provide technical assistance for gaming pc’s and consoles.
  • 9 Months Experience as Customer Care Executive at Teleperformance Mohali, Phase 8B , Mohali.
  • 6 Months Diploma in Software Applications & Data Processing from NICT.

customer care executive

  • Handling customer issues regarding bank accounts
  • Doing cross selling of bank products
  • Doing verification of customers (KY C VERIFICATION)
  • Acting as a bridge between the bank and customers by giving effective service

customer care executive

  • Confer with customers by telephone  to provide information about products or services, take or enter orders,  or obtain details of complaints.
  • Worked in C-SAT team which handles billing disputes for Airtel customers
  • Preparation of MIS reports for the team
  • Responsible for Internal audits of new hires and other team members.

customer care executive

  • Receiving, greeting and connecting our clients with our drivers,
  • Providing good PR /Customer service to our clients as they wait for the drivers,
  • Maintaining our brand image through excellent and consistent presentation and communication to our clients and the public,
  • Giving a weekly report on the week’s activities.
  • Knowledge of departure and arrival time of clients
  • Checking vehicle condition before clients’ board
  • Checking on the driver grooming

sr. customer care executive

  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Handled customer interactions
  • Ensured all new admission call activities are in accordance to set guidelines
  • Shared best practices and knowledge with colleagues and teams helping achieve the sales targets
  • Ensured appropriate collection procedure maintaining the customer service focus
  • Overcame clients objections/rejections to company products and confined them
  • Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints
  • Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications

customer care executive

  • Special attention for inbound and out bound customer handling
  •  Increased sales of products.
  •  Ensured promotion of right product to the customer at the right time.
  •  Generated daily activity and reporting the same superior . 

customer care executive

  • Attend customer call and guide them regarding the portal
  • Understand customer health concern and recommend the health packages.
  • Make outbound call as an inside sales.
  • Book an appointment for the service, if required.
  • Raise complaint if any problems accused

customer care executive

  • Responsible to make the calls to the student who is interested to study in abroad. 
  • Making and achieving the daily and monthly target. 
  • Handling students queries on chat. 
  • Involved in extra curriculum activities like, handling the branch issue related to phone and Ameyo dialer. 

customer care executive

  • Serve as a basic point of contact for customers with complaints, queries, request, feedback, etc  
  •  Prepare daily reports on the daily activities of the Customer Care team 
  •  To achieve all the assigned targets as a team as well as on an individual level
  •  Ensure that all the request, queries, and complaint of customer are responded in a timely and professional manner  
  •  Develop as well as maintains the relationship with external parties  
  •  Responsible for proper scrutiny and recording of the complaints received from customers
  • Conducts research and complies answers for informational request from external customers