customer care executive Archives

Professional Summary

Customer service specialist and business development executive with 7 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.

Employment history

Senior Customer Care Executive, Mills, VonRueden and Schulist. Greenfelderland, Delaware

Dec. 2018 – Present

Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Investigate and address to disputes raised towards reservation’s or packages. This involves dealing with authorities such as ABTA, Solicitor, CAA, NCA, DPA, GDPR, SAR, etc.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Coordinate activities with other supervisory personnel or with other work units or departments.

Senior Customer Care Executive, Hamill Group. South Von, Maryland

Jun. 2014 – Sep. 2014

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Check to ensure that appropriate changes were made to resolve customers’ problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Customer Care Executive, Rodriguez, Weimann and Casper. Port Patrick, New Jersey

Dec. 2010 – Mar. 2011

Assist customers by providing information and resolving their complaints.
Answer customers’ questions, and provide information on procedures or policies.
Offer customers carry-out service at the completion of transactions.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Education

Eastern New Jersey College, Donteview, Nebraska

GBDA – Graduate Diploma in Operations, Operations, Sep. 2010

McGlynn Academy, Lake Tamra, Nevada

Diploma in Aviation & Hospitality, Aviation & Hospitality, Oct. 2007

North Prosacco, Boehmfort, Missouri

High School Diploma, Commerce, Sep. 2005

East Wyoming Institute, Roycehaven, Vermont

Secondary School Certification, School, Oct. 2003

Personal info

Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Customer Service – Written & Verbal

Computer – or IT

Knowledge of GDS (Sabre, Worldspan, Amadeus, & Galileo – SWAG)

Professional Summary

Considerable work experience with excellent communication skills
Customer Service Advisor skilled in meeting and exceeding sales goals and company’s expectations by expanding client base and maintaining high level of customer service and satisfaction.
Expertise in balancing customer needs and company’s demands.
Effectively builds loyalty and long term relationships with customers as the team leader of a high performing team.

Employment history

Senior Customer Care Executive, Hahn LLC. New Isaiahfurt, New York

Jul. 2018 – Present

Assisting customers from USA and Canada regarding their queries through phone or Email.
Assigning an open case of product delivery, onsite support, digital product development to the respective department.
Coordinating with vendors and technicians in case of product delivery or onsite support respectively.
Meeting and exceeding company’s sales targets.
Follow up with customers regarding product delivery or service request and gathering feedback.
Coordinate workforce management objectives with a focus on individual,department and company wide growth.

Technical Sales Executive, Hirthe, Wiegand and Konopelski. West Samshire, Oklahoma

Jul. 2014 – Mar. 2015

Assisted customers primarily from USA & Canada with issues or queries regarding computers,printers,routers etc.
Provided initial troubleshooting and diagnostic.
Provided online support or assign onsite technician as required.
Identified and verified customer needs, develop sales strategies and generate revenue.
Follow up with tech team,onsite technician(if any) and customer for complete resolution.

Education

South Abernathy Institute, Brandaview, Massachusetts

Bachelor of Arts, Present

South Sipes College, Fernestad, Utah

High School Diploma, Science, 2012

Skills

Thought Process

Project Management

Customer Relations

Communication Skills

Positive Attitude

Sales skills

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Care Executive, D'Amore, Mayer and Kreiger. North Trena, New Jersey

Jul. 2016 – Jul. 2017

Handled Sales Related Complains,Queries and Provided the Consumers with Proper Solutions in the Best possible way and Followed up them if they were satisfied with the Product. It was an US Inbound Voice Campaign.

Customer Care Executive, Casper-Harvey. Johnstonfurt, Colorado

Jul. 2015 – Sep. 2015

Handled Debt Collection Queries and provided the customers with deals and solutions as per Company Norms. It was an US campaign Inbound Voice Process.

Education

West Shields College, Rippinport, Colorado

Bachelor of Arts, Graduation, Jun. 2014

Eastern Lang Academy, West Conniemouth, New Jersey

Associate of Science, 10+2, May. 2011

North Maine Institute, Bruenshire, Wyoming

High School Diploma, HSLC, Aug. 2009

Skills

Customer Service

Communication Skills

Time Management

Professional Summary

Customer Care Executive with 12 years of experience providing assistance, resolution and listening and obtaining feedbacks and complaints on experiences from a multitude of backgrounds and cultures of customers/passengers. Expert at communications, registering customers/passengers issues, finding resolutions and investigating issues raised.Currently looking for part time permanent job using my expertise on customer service

Education

East Larson, North Hanhhaven, Colorado

Bachelor of Arts, Business majoring in Economics, Dec. 1984

Baumbach University, Nathanialside, Arkansas

Fares and Ticketing I and II, Jan. 1980

Eastern Hagenes University, Dickinsonmouth, Mississippi

Associate of Arts, Secretarial, Sep. 1979

Northern Bergnaum, New Janestad, Georgia

High School Diploma, High School Degree, Aug. 1977

Employment history

Customer Care Executive, Hessel, Auer and Dietrich. North Darcy, Iowa

Feb. 2015 – Present

Confer with customers by telephone/email/letter or in person to provide information about products or services that impacted their travel plans, obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers’ service issues by performing activities such as exchanging documents, refunding money, or adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Respond to queries regarding airline policies as well as terms and conditions regarding their purchased services
Investigate issues and allegations to respond to passengers/customers concerns
Liaise with all part of the airline sectors in order to satisfy the questions asked by passengers/customers
Assist passengers/customers needing help to get refund, compensation or report incidents related to their experience on Qantas

Qantas Corporate Travel Consultant, Bailey Group. Lakenyamouth, Tennessee

Dec. 2003 – Feb. 2004

Organise Corporate travel requirements and issue tickets over the phone or email request
Assist with cancellations and changes if required at short notice
Resolve any problems with itineraries, service, or accommodations.
Sell travel packages.
Give advice on destinations if required
Provide with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
Balance daily transactions processed and ticketed
Attend courses/seminars to update skills

Retail Travel Consultant, Sipes LLC. West Cristafurt, Iowa

Aug. 1996 – Oct. 1996

Organise walk-in customers with travel requirements and issue tickets
Assist with cancellations and changes
Resolve any problems with itineraries, service, or accommodations.
Sell travel packages.
Give advice on destinations if required
Provide with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
Balance daily transactions processed and ticketed
Attend courses/seminars to update skills

Personal Assistant to the Treasurer, Hegmann, Auer and Christiansen. Jameltown, Wisconsin

Sep. 1994 – Jan. 1996

Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Maintain scheduling and event calendars.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Arrange conference, meeting, or travel reservations for office personnel.
Take dictation in shorthand or by machine and transcribe information.
Manage and maintain executives’ schedules.
Answer phone calls and direct calls to appropriate parties or take messages.
Make travel arrangements for executives.
Open, sort, and distribute incoming correspondence, including faxes and email.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Skills

Customer Service

Experienced

Travel Consultant

Experienced

Personal Assistant

Experienced

Professional Summary

Customer service specialist and business development executive with 4 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of GSPN software.

Employment history

Customer Care Executive, Pfannerstill-Herman. Roobville, Utah

Apr. 2020 – Present

Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Arrange for necessary maintenance or repair work.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

Engineer (AV), Zemlak-Murazik. Port Deidrastad, Nevada

Apr. 2015 – Jun. 2015

Operate computer-assisted engineering or design software or equipment to perform engineering tasks.
Inspect completed installations and observe operations to ensure conformance to design and equipment specifications and compliance with operational and safety standards.
Investigate customer or public complaints, determine nature and extent of problem, and recommend remedial measures.
Supervise or train project team members as necessary.
Modify, maintain, and repair electronics equipment and systems to ensure that they function properly.
Replace defective components or parts, using hand tools and precision instruments.
Assemble circuitry for electronic systems according to engineering instructions, production specifications, or technical manuals.

Education

Breitenberg Institute, South Marisaton, Oregon

Bsc in Computer Science & Engineering, Engineering, Present

Western Mosciski University, Jesuston, Washington

Diploma In Electronics Engineering, Engineering, Jul. 2014

Northern Pouros Academy, Labadiefort, Wyoming

SSC, Science, Dec. 2010

Other

Languages

English

Bangli

Hindi

Skills

Software Management

Problem Solving

E-mail Management

Microsoft Office

Engineer Management

Customer Management

Professional Summary

Fresh graduate equipped with a Bachelor’s Degree in Mechanical Engineering eager to join a reputable organization to begin a fulfilling, lifelong career. A former member of Student’s council as NCC Secretary with additional Extensive knowledge and participation of/in National Cadet Corps (NCC) – Naval, Robocon, social service activities, outdoor as well as indoor sports and cultural activities.

Employment history

Customer Care Executive, Weber, Gaylord and Koepp. Kirlinton, Maine

Jul. 2018 – Aug. 2018

Promote company products, services, and savings plans when appropriate.
Confer with customers by telephone to provide information about products or services, take or enter orders.
B to B and B to C processes
BEST PERFORMER, First and highest sales/ lead generations.

Idea Tele-verification, Medhurst-Maggio. Lake Miquel, Michigan

Dec. 2013 – Jan. 2014

Listen to customer requests, answer questions and provide telephone information.
verify customer data to activate Sim card/ services ( IDEA ).

Education

Bechtelar Institute, Beahanburgh, Indiana

B.E. (Mechanical), Mechanical Engineering – 59%, Apr. 2018

East New Hampshire University, North Danielview, Michigan

HSC, science – 63%, Jul. 2013

West Wiegand Academy, East Chung, Oregon

SSC – 87%, Apr. 2011

Activities

Skills

Leadership

Organizing

Communication

Adaptability

Time management

Team Work

Creativity

Professional Summary

– Overall 2 years of experience in the Business Process outsourcing.
– Strong exposure and understanding of Customer Service and Business process along with Data Management
– Expertise in working in fast-paced, high-tech environments requiring skills in scheduling and management
– An effective team member with strong troubleshooting & problem solving skills, planning, time management, conceptualization of strategies and implementation
– Excellent communication & interpersonal skills with the ability to work in multi cultural environment.

Employment history

Customer Care Executive, O'Reilly and Sons. North Shane, Wyoming

Aug. 2018 – Present

This job requires me to handle customers especially from UK.Along with that I am also responsible for Time & Resource optimization,Workflow planning & prioritization and Customer Services. I was also required to do Data Entry as part of the job.

Associate, Pacocha-Jenkins. North Dee, Maryland

Apr. 2017 – May. 2017

Main skills used were COMMUNICATIONS and CUSTOMER SERVICES. This was a Semi-Voice Process job where myself working as an associate have dealt with customer issues through mails, calls and even letters.

Education

Northern Murazik Institute, Sheldonburgh, Nebraska

Bachelor of Science, Medical, May. 2017

Additional information

Skills

Workflow Planning & Optimization

Time & Resource Optimization

Customer Services

Communications

Business Process Outsourcing

Professional Summary

Customer service specialist and business development executive with 4 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of GSPN software.

Employment history

Customer Care Executive, Gibson-O'Kon. McKenziebury, Oregon

Oct. 2019 – Present

Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Arrange for necessary maintenance or repair work.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

Engineer (AV), Wiza Inc. Hannamouth, Maine

Apr. 2015 – Sep. 2015

Operate computer-assisted engineering or design software or equipment to perform engineering tasks.
Inspect completed installations and observe operations to ensure conformance to design and equipment specifications and compliance with operational and safety standards.
Investigate customer or public complaints, determine nature and extent of problem, and recommend remedial measures.
Supervise or train project team members as necessary.
Modify, maintain, and repair electronics equipment and systems to ensure that they function properly.
Replace defective components or parts, using hand tools and precision instruments.
Assemble circuitry for electronic systems according to engineering instructions, production specifications, or technical manuals.

Education

Eastern Massachusetts College, East Gennafurt, Iowa

Bsc in Computer Science & Engineering, Engineering, Present

South Abbott College, Wittingbury, Kansas

Diploma In Electronics Engineering, Engineering, Jun. 2014

South White, South Sebastianland, New York

SSC, Science, Jun. 2010

Other

Languages

English

Bangli

Hindi

Skills

Software Management

Problem Solving

E-mail Management

Microsoft Office

Engineer Management

Customer Management

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer care executive, Parisian, Hoppe and Kovacek. Feestshire, Ohio

Nov. 2018 – Present

Skilled in Amadeus and Galileo.

Handle Customer queries in regards to flight Reservation and Cancellation.

Answer passengers questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.

Seller support, Ferry and Sons. West Tracey, Oregon

Dec. 2015 – Oct. 2017

Skilled in Email and Chat

Handle Sellers queries regarding incorrect information on detail page, refunds and order cancellations.

Education

Schamberger Institute, Lake Jimfurt, Indiana

Bachelor of Arts, Political Science, Jun. 2018

Skills

Amadeus and Galileo

Experienced

Email and chat

Expert

Skilled to handle customers on calls

Expert

Professional Summary

M.B.A with 4.5 year of experience in Customer Relationship Management,
Currently Associated withSterling HONDA:October’16-December’17 As ASQM CRM ,
Expertly supervising companies Customer relationship and data management.
Strong Expertise into Customer Relationship Management ,Vendor Relationship, Administrative support, Customer service, client relations, project management, data management

Employment history

ASQM(CRM), Wilkinson, Aufderhar and Dibbert. South Broderick, New York

Feb. 2017 – Mar. 2017

Planning and active participation in Trade-shows, Events/ Campaign organized by Marketing & Branding activities.
Provided guidance to the management and administrative Team on the various projects.
Making & analyzing CRM MIS reports, including information dissemination to the management committee, and to specific departments on a regular basis
Conduct market-research for each dealership & gather regular feedback from customers
Organize regular E mailer Campaign which includes Product information, New Product Launch Communication, Newsletter, Greetings for the target audience.
Database Management
Building relationship with customer and ensuring customer retention.
Analyze customer queries and escalation and resolving the same.
Prepare monthly MIS report.
Eliminate communication gaps and enhance customer service through CRM initiative.
Prepared presentations and proposing business flow diagrams for various clients.
Building relationship with customer and ensuring customer retention.
Resolved issues pertaining to Pre-Sales and Technical Team through effective coordination.
Responsible for overall Customer Service.

Senior Customer Care Executive, Bartell-Strosin. East Priscilahaven, Massachusetts

Jul. 2016 – Aug. 2016

Retaining customers by ensuring quick accurate service
Resolution of escalated customer issues.
Ensure completion of all customer related queries.

Lobby Manager, Feil and Sons. East Katharine, Alaska

Jul. 2013 – Aug. 2013

Punching the walkin enquiry, inbound enquiry, event enquiry.
Handing the DMS software.
Creating the monthly record to each TL.
Give the suggestion for improve the internal control system.
Managing the call customer feedback & analysis the feedback.

Head Counselor, Kling Inc. Riceside, Massachusetts

Jun. 2012 – Oct. 2012

Handling the all official DATA.
Counselor to Student & suggest .
Creating the list of courses with the help of Faculty.

Education

Olson Institute, Lake Kerryfurt, West Virginia

High School Diploma

Mueller Institute, North Lynnettemouth, Colorado

High School Diploma

Northern Lynch, North Erik, Louisiana

MBA, MBA, 2004

West Colorado Academy, Saulmouth, California

High School Diploma, Jul. 2001

South New Hampshire Academy, Wolffmouth, Hawaii

BBA, BBA, 2000

Skills

Customer Relationship Management

Vendor Relationship

Administrative Support

Client Relations,

Project project management

Data Management

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Customer Care Executive, Gerlach Inc. South Edda, Kansas

Mar. 2019 – May. 2019

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Keep records of calls placed and received, and of related toll charges.
Maintaining records of transactions and interactions.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Recruiter, Howell-Turcotte. West Erin, Kansas

Dec. 2017 – Mar. 2018

Hire employees and process hiring-related paperwork.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Contact job applicants to inform them of the status of their applications.
Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.

Education

Western Schoen University, Port Chongborough, North Carolina

Bachelor of Arts, English Honours, Present

North Wisconsin Institute, Watersview, Massachusetts

High School Diploma, Intermediate, Mar. 2017

South Missouri College, New Wendellstad, Kansas

Metriculation, Dec. 2015

Languages

English

Hindi

Skills

Good interpersonal skills

Ability to take and handle stress and pressure

Good listening and problem solving

Excellent communication skills

Handling inbound call of UAE based Telecom company.
Also work as an SME sometime.

In savari car rentals
Organised customer information and account for customer service.
Received 97% positive customer survey result
Speed on call was above 10% then teammates.
Was good at resolving the issues of customer within time.
As a customer support executive .

Provide relay service for hearing-impaired customers.
Promote company and savings plans when appropriate.
A/C Demo & Installation Calls.
Maintaining reports in the CRM software.

Registering Customer complaints relating to electronics.
Registering it with respective company.
Follow up on calls registered
Registering calls for products sold daily.
Taking walk-in complaints of products.
Looking after showroom defective products.
Delivery Calls.

Checking all the features and parameters of mobile phone. all the features and parameters of mobile phone.
Testing of HTC CDMA and GSM mobile Phones.
Call testing and resolve Network related problem.
Software downloading, IMEI and ESN writing.
Technical support for team to solve the hardware and Software related Problems

Taking escalated calls from the team members to diffuse escalated situations
Providing Quality monitors to the team and providing a detailed report to the Team Leader identifying individual areas of concern
Coaching and Mentoring new hires in the team
Rollout of up trainings within the portfolio for C-SAT

Handling outbound calls.
Responsible for retaining and expanding the company’s base of customers for Mortgage, Home Loan, LAP(Loan Against Property) and facilitate Sales closure.
Business development and sourcing of home loan customers from various channel partners and Salesforce.
Develop a relationship with the Customer.
Responsible for implementation and review of goal sheet and weekly completion of Sales.

I joined this company during off semester time. This is a great company to enhance communication skills and makes aware about different process in e-commerce sector.
Resolving customer’s issue via multiple process.
Worked on Zimbra Email Software.
Worked Zendesk and Zohodesk software

Confer with customers by telephone/email/letter or in person to provide information about products or services that impacted their travel plans, obtain details of complaints
Resolve customers’ service issues by performing activities such as exchanging documents, refunding money, or adjusting bills.
Respond to queries regarding airline policies as well as terms and conditions regarding their purchased services
Investigate issues and allegations to respond to passengers/customers concerns
Liaise with all part of the airline sectors in order to satisfy the questions asked by passengers/customers
Assist passengers/customers needing help to get refund, compensation or report incidents related to their experience on Qantas

Make an outbound call to the customer
Explain the benefits of the product to the customer
Convince the customer to buy the product
Resolves the queries of the customer on call
Finally Generate Lead

Attending regular calls of customers.
Solving queries and problems of the customers.
Taking feedback before closing calls.
Forwarding major complaints to concerned teams.

Retaining customers by ensuring quick accurate service
Resolution of escalated customer issues.
Ensure completion of all customer related queries.
Confer with customers by chat or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Located and notified customers of delinquent accounts by mail and telephone.
Persuaded customers to amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Conferred with customers by telephone to determine reasons for overdue payments and reviewed terms of sales, service or credit contracts.
Sorted and filed correspondence; performed miscellaneous clerical duties such as answering the phone and writing reports.
Verified account information and collected payments over the phone in the event that a customer was prepared to pay.
Recorded information about financial status of customer and status of collection efforts.

Conscientious, enthusiastic, and work to a high level of quality and integrity.
Excellent communication skills verbal and written. …
Self-motivated and able to efficiently manage a varied portfolio of responsibilities.
Telephone skills essential – polite and firm.

Online e-mail support to the customers using individually drafted templates and with help of various applications.
Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department
Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team.
Promote teamwork and call centre success.
Maintained prescribed TAT and productivity of the team to ensure smooth processing of documents.
Abilities in handling multiple priorities, with a bias for action and genuine interest in personal and Professional development.

Handling client and customer escalations on phone and e-mails.
Handled customer interactions
Ensured appropriate collection procedure maintains the customer service focus
Overcame clients objections/rejections to company products and connived them
Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications

Responsible to help customer regarding anti-virus product price and purchase related information.
Resolve customers’ concern regarding their Loan account through inbound calls.
also response through Email as per assignment.
handled escalation when needed.

Installation & configuration of a customer’s computer hardware operating systems and applications.
Maintenance and monitoring of computer networks and systems.
Logging the queries of customers and employees.
Testing and evaluating new technology.
Performing electrical safety checks on the cutomer’s computer equipment.

Provided Credit Report summary for the customers of ( Transunion Credit Reporting Bureau ) .
Updated Customer profiles time to time according to the reports provided .
Generated Credit score of customers on request.
May mentor or give direction to junior team members and provide training on best practices

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Andrew Smith

Professional Summary

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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Andrew Smith

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customer care executive

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