ca220e56-f08c-43a5-bf10-4f71cab87765
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care, Ledner Group. Romeoville, Alabama
Feb. 2017 – Jun. 2017
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Train and assist staff with computer usage.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- Windows 10 Vista, XP and windows 7. Franc, Excel, Telstra systems such as Director, Start, government systems, SAP CRM, Service plus. Airline systems such as Flight speed and Sic Qube (Qantas Systems).
Customer Care, Konopelski and Sons. Jaspermouth, Texas
Apr. 2014 – Jun. 2014
Customer care, taking calls from customers who have insurance with their brown goods and white goods Updating accounts, new accounts, organizing repairs with service Centre’s, speaking with stores e.g. Harvey Norman, Domayne etc. Organizing replacement and service of white goods and brown goods. Some of these calls were dealing with challenging customers. Full -time position.
Education
Western Grady Academy, Port Namfurt, Wisconsin
High School Diploma, Art, English, Maths,Geography and Science, Dec. 1981
Skills
Self-motivated
Strong verbal communication
Team liaison
Time Management
Trustworthy
Reliability
Extremely organized
38e8848d-a9e5-4ab8-afc9-c946fd329a80
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care, Abernathy, Stokes and Sawayn. Catharinetown, New Mexico
Apr. 2016 – Apr. 2017
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Train and assist staff with computer usage.
- Resolve customer complaints or answer customers’ questions regarding policies and procedures.
- Windows 10 Vista, XP and windows 7. Franc, Excel, Telstra systems such as Director, Start, government systems, SAP CRM, Service plus. Airline systems such as Flight speed and Sic Qube (Qantas Systems).
Customer Care, Runolfsdottir-Stanton. Omerstad, West Virginia
Dec. 2013 – Mar. 2014
Customer care, taking calls from customers who have insurance with their brown goods and white goods Updating accounts, new accounts, organizing repairs with service Centre’s, speaking with stores e.g. Harvey Norman, Domayne etc. Organizing replacement and service of white goods and brown goods. Some of these calls were dealing with challenging customers. Full -time position.
Education
Torp Institute, Lake Elliottchester, Nevada
High School Diploma, Art, English, Maths,Geography and Science, Aug. 1981
Skills
Self-motivated
Strong verbal communication
Team liaison
Time Management
Trustworthy
Reliability
Extremely organized
d26ccf34-9b72-4f11-8c74-a50725585314
Andrew Smith
287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000
Professional Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, developing opportunities that further establish organizational goals.
Employment history
Customer Care, Barrows LLC. North Heeside, California
Aug. 2017 – Sep. 2017
Demonstrated world class customer service by gracefully answering phone calls. Responding to customer questions and concerns reguarding product. Find resolutions for all customer needs.
Detailer, O'Reilly-Kozey. Thielland, Utah
Sep. 2014 – Oct. 2014
Cleaning the interior and exterior of vehicles by hand with brushes and other relevant equipment; polishing vehicles and drying their exterior, windshields, windows, and mats;
Auto parts driver, Lang, Windler and Von. Dibbertbury, North Dakota
Jun. 2011 – Aug. 2012
Stocked warehouse shelves and pulled parts for delivery. Maintained daily sales and delivery records. Obtained customer signatures on all pickup and delivery receipts.
Education
Eastern Feest, Port Antony, Louisiana
High School Diploma, Basic, May. 2000
Skills
Communication
Expert
Ability to work under pressure
Expert
Decision making
Expert
Leadership
Expert
Conflict Resolution
Expert
Time Management
Expert
Adaptability
Expert
customer care
- Manage large amounts of customers.
- Generate sales leads.
- Identify and assess customer’s needs to achieve satisfaction .
- Follow communication procedures, guidelines and policies .
- Check, manage, ordering stock and overseeing deliveries.
- Helping with special promotions.
customer care
- Work in a timely manner
- Help customers resolve their problems
- File customer records
- Record customer complaints and compliments along with all other feedback
customer care
- Receiving and solving customers questions and complaints
- Guiding customers especially foreigners on the best places to visit throughout their trip
- Providing transport by bus to customers
- Solve the inbound quires of the customer regarding Mangal Parv
customer care
- Manage and supervise the parking garages independently, assisting and advising clients on the parking rules and procedures (prices, troubleshooting, opening hours, etc.)
- Entrusted with managing the daily report and cash deposits earned from the site as much $15,000 cash.
- In a two-person team painted and performed maintenance duties on over 80 different parking garages and surface lots owned by the City of Toronto.
- Troubleshooting and re-calibrating DG4 payment stations.
customer care
- Worked in HDFC Bank Credit Card as an Outbound Telly Caller
- Dealing with Financial Products to Credit Card Clients(i.e. Loans, credit cards upgradation, Insurance, Investments &CASA)
- Achieve Target on daily Basis & Sending every closer to Team Leader.
- Adjust sales scripts to better target the needs and interests of specific individuals.Provide assistance for customers with special billing requests.
customer care
- Taking customer orders.
- Taking customer returns.
- Taking stocktake.
- Taking care of till.
- Cashing up and transporting money.
customer care
- Analysed the workings of digital marketing and IMC strategies.
- Applied quantitative research in assessing customers’ perception towards online traffic of their social media sites.
- Prepared various posters, GIFs, personalized letters and wrote blogs for promotion of insurance policies.
- Created SWOT analysis, compared and suggested improvements on digital advertisement promotion of Birla Sun Life Insurance and Prudential UK as a part of live project.
customer care
- Assist Customers to open up bank account
- Assist customers in choosing the right suitable banking product for them
- Receive and send Bank’s Courier
- Opportunities to work across the various venues of Singapore Sports Hub
customer care
- Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner
- Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines
- Maintain secure custody of lost and found items according to established procedures
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility and programme bookings within the premises of Singapore Sports Hub
- Handle over-the-counter payment collections and perform daily settlements and financial reconciliations
- Work on special projects (i.e. review and development of training curriculum and standard operating procedures) as assigned
customer care
- Worked as Call Center Representative for Rolling Plans Private Limited for Ncell Pvt. Ltd. (From March 2013 to February 2016)
- Worked as Team Leader for Rolling Plans Private Limited for Ncell Pvt. Ltd. (From Feb 2016 to 18th July-017)
- Maintain and follow standard quality, safe
- Collect medical histories and general health and life style information from patients.ty, environmental and infection control policies and procedures.Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
customer care
- Attending to both walk-in and on call customers
- Training and induction of new staff.
- Follow up on outstanding payment of all accounts on credit to ensure they pay as per the period agreed.
- Preparing proforma invoices.
- Assist Store assistance to prepare requisition.
- Provided excellent customer care by responding to requests, assisting with beverages selection as per the customer palate.
- Making and receiving calls, responding to emails daily, addressing customer inquiries, solving problems
customer care
- Maintaining a department.
- Assisting customers with queries.
- Answering calls from internal and external customers.
- Working with incoming stock.
customer care
- Give excellent service to the clients.
- Listen to customer requests and queries.
- Provide assistance to the customers specially about their purchased tickets both passenger and cargoes.
- Supervise the work of office, administrative, to ensure quality standards, deadlines, and proper procedures, correcting errors or problems.
customer care
- Confer with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints.
- helping costumersto process their orders.
- dealing with all escalated complains ans enquiries effciently .
- assisting the finance department with customers on security checks.
customer care, senior support engineer
- Provide advanced support for on-premise and cloud implementations of our server product suite
- Work closely with customers during their product implementations
- Interact closely with developers in troubleshooting and diagnosing product defects
- Develop situation-specific solutions utilizing both the COM and REST API our product offers
- Writing and maintaining product documentation
customer care
- Customer care service.
- IT park maintenance.
- management of online rooms booking.
- make daily reports on reservations.
customer care
- Perform clerical duties such as typing, g, and sorting mail.
- Receiving and making of customer calls.
- Distribution of mobile sim-cards.
- Registration of new subscribers to Airtel Network.
customer care
- Handle enquiries regarding article tracking and other products offered by Australia Post
- Record all customer enquiries and action to resolve reported failures
- Acquired good understanding of Australia Post products and services
- Promote Australia Post products to educate customers and in result have better first call resolution
customer care/integration
- Answering inbound calls and emails in a fast-paced, high volume department
- Documenting new processes and improving previous ones
- Meeting department thresholds
- Assisting in training new hires on content and work flow
- Learning several integration methods
- Working with numerous diverse external teams to resolve client issues
- Exhibiting company values both on and off the clock
customer care
- deal directly with customers either by telephone, electronically or face to face.
- respond promptly to customer inquiries.
- handle and resolve customer complaints.
- obtain and evaluate all relevant information to handle product and service inquiries.
- obtain and evaluate all relevant information to handle product and service inquiries
- process orders, forms, applications and requestsorganize workflow to meet customer timeframes
customer care
- Answer incoming calls from customers and potential customers.
- Handle billing inquiries and account issues.
- Setup new accounts and troubleshoot issues with existing accounts.
- Do number port outs and port ins
- Write loop orders for other Telecommunication companies.
customer care
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review claims adjustments with dealers, examining claims and approving or disapproving dealers’ claims.
- Getting orders of stores using Microsoft Outlook.
- Answering store concerns.
customer care
- Help customers with questions.
- Give information to customers on different products.
- Take reservation orders.
- Banking daily sales.
customer care
- Handling customer enquiries in regards to high bill and carbon tax.
- Analysing customer inquiry in order determine quickly incase it needs to be transfered to a relevent department.
- Changing plans and offers to satify customer requirement.
- Organising an installment plan based on the customer need and with in company’s guidline.
- Raising sales by giving information about the different discounts and services offered by the complany.
- Building a trust and rapport with a customer.