• Process payday loan, title loan and cash checking transactions.
• Handle large sums of cash on daily basis according to company guidelines.
• Use data entry skills to enter customer applications into the system.
• Greet/acknowledge every customer within 5 seconds of entering the store.
• Allow NO Customer to wait in line more than 60 seconds.
• Deliver excellent customer service to all customers face to face or over the phone.
• Answer the phone before the third ring according to guidelines.

• Assist customers with their health insurance policy, including giving them deductible information and estimated costs of procedures or Dr. visits.
• Adjust claims and research claims and codes for approvals/denials
• Assist with appointments and verifying insurance with Dr. offices.
• file management paperwork

• Obtain and check all relevant information to assess the validity of complaints and to determine possible causes, such as incorrect output of reports, incorrect computations, etc.
• Checks issues after deployment to ensure that appropriate fixes were made to resolve customers’ problems.
• Constant collaboration with Engineering to solve clients’ issues.
• Recommend improvements in products to enhance the system’s features or prevent future problems.

• Check to ensure that appropriate changes were made to resolve member’s problems.
• Determine charges that are billed with the members’ to make sure if it should be covered or not.
• Acted as interface between the client base and engineering team.
• Work with back office personnel as needed to resolve issues with customers’ accounts.

• Verify insurance coverage for Retail and Group members
• Responsible for assisting members with pharmacy prescriptions
• Provide first call resolutions
• Responded to inbound support requests from clients on how to use the application and help them get on board.

• Receive deposits and/or payments to customers’ accounts.
• Cash checks according to company policies and guidelines.
• Monitor cash drawer levels  and balance daily to ensure ending balance reflects cash activity throughout the day.
• Answer customers’ questions, and provide information on financial products available.
• Monitor branch vault levels, ordering currency and preparing currency to be shipped to Federal Reserve.
• Open new accounts and update existing accounts for clients.
• Supervise others as required and provide on-the-job training.

• Primarily answered inbound calls from high profile retiree clients about their Medicare Health Insurance. 
• Chosen by management to make outbound calls to our high profile retiree clients about their benefits when time permitted.
• Reviewed clients claims, benefits and resolved clients issues.
• Strategized the pricing plan as per the market requirement and target audience. 

• Improved application conversion rates  through successful marketing of product upgrades to clients.
• Worked on paid cancellation of clients and successfully brought down the cancellation rate.
• Conducted online training sessions to new clients and led on boarding process to ensure success rate.
• Helped team to design drip emails which in return increased the response rate of customer.
• Helped team to design the application on the feedback based of clients.
• Strategized on new business and expanded footprint into existing accounts
• Devised and conducted continuous best practice webinar sessions to the install base

• Nurtured & grew key revenue metrics within accounts by driving usage through multiple project implementation
• Drove user adoption of programs across cross functional teams through efficient marketing & communication
• Conducted knowledge management training sessions & webinars to nurture new program creators
• Operated as Application Consultant on Greenfield client projects, managed project roadmap & escalations
• Conducted market research & store visits to explore and configure use cases compatible for the platform
• Worked with sales team for presales activities & conducted Product demos as part of sales pitches