- Perform a project manager role for Microsoft Dynamics AX/Microsoft Dynamics CRM implantation.
- Evaluate and maintain sales/campaign/after-sales service operations process change/ development requests and establish a prioritized implementation schedule.
- Develop functional specifications for new systems.
- Perform system conference room pilot and user acceptance tests to ensure the systems are functional and developed to meet with the user’s requirements.
- Develop user documentation and conduct user training to enable the users to operate the system appropriately.
- Using Power BI to develop and prepare regular and ad-hoc management reports to facilitate the business decision making process.
- Created policies and procedures for company
- Collaborated cross-functionally to devise, launch, test and optimizing campaigns via multiple channels: Email, Push Notifications and SMS.
- Devised and managed a central program to monitor customer experience, retention & engagement metrics.
- Increased transactions from repeat customers by 15% MoM through effective segmentation and timely communication.