crm manager

• Perform a project manager role for Microsoft Dynamics AX/Microsoft Dynamics CRM implantation.
• Evaluate and maintain sales/campaign/after-sales service operations process change/ development requests and establish a prioritized implementation schedule.
• Develop functional specifications for new systems.
• Perform system conference room pilot and user acceptance tests to ensure the systems are functional and developed to meet with the user’s requirements.
• Develop user documentation and conduct user training to enable the users to operate the system appropriately.
• Using Power BI to develop and prepare regular and ad-hoc management reports to facilitate the business decision making process.

crm manager

• Created policies and procedures for company 
•  Collaborated cross-functionally to devise, launch, test and optimizing campaigns via multiple channels: Email, Push Notifications and SMS.
• Devised and managed a central program to monitor customer experience, retention & engagement metrics. 
• Increased transactions from repeat customers by 15% MoM through effective segmentation and timely communication.