- Creating user accounts and groups.
- Organization of the correct operation of the system and data store
- Carrying out Salesforce Administrative work such as creating custom objects and fields,creating workflows, reports & dashboards, Security settings, lists etc.
- Customize the Salesforce platform to meet the company needs Provide L1 Support to Salesforce users and technicians to input right data and Technical support.
- Creating and modifying reports and dashboards.
- Create/Update email templates and configure Case Auto response Rules.
- Worked as the middle man between the technical team and business team so as to assist in the development of requirements needed for the business.
- Identifying gaps between the business needs and standard application functionality and Putting together Salesforce objects, fields, workflows, validation rules and profiles.
- Gather and analyze the requirements for whole sales on boarding process.