6624a5f5-3017-47a1-8b0b-2f1ec006e9ba
Andrew Smith
Professional Summary
Tour operator and executive secretary with 5+ years of exeperience in planning international events, ensuring the best experience during the tailor-made tour, booking transportation, accommodations and restaurants, establishing new clientele for company according to company standards and juggling other general office administration duties. Tenacious and detail-oriented, customer-focused mindseted, proficient at building and maintaining professional relationships, can provide any administrative support.
Employment history
Tour operator, Krajcik, Nader and Langworth. Romaguerafurt, New Jersey
Feb. 2017 – Jun. 2017
● Organized and made reservations for transportation, accommodations, restaurants and tours.
● Assessed hotel facilities and hotel staff to ensure outstanding service to guests. This included visiting hotels, restaurants, and resorts to conduct random checks on the quality of service.
● Provided 24-hour on-call response service to clients and vendors.
● Established new clientele for company according to company standards
● Assessed hotel facilities and hotel staff to ensure outstanding service to guests. This included visiting hotels, restaurants, and resorts to conduct random checks on the quality of service.
● Provided 24-hour on-call response service to clients and vendors.
● Established new clientele for company according to company standards
Corporate Travel Agent, Cormier LLC. East Caritaborough, Rhode Island
May. 2016 – Jun. 2016
● Provided quotes and pricing for tours, then selled the best result for the costumer.
● Publicized company events and products on Facebook, Instagram and local journals.
● Administrated in every single needs the store, only on my own.
● Established new clientele for company according to company standards.
● Publicized company events and products on Facebook, Instagram and local journals.
● Administrated in every single needs the store, only on my own.
● Established new clientele for company according to company standards.
Chef, Frami, Durgan and Sawayn. Harleytown, Connecticut
Mar. 2015 – Jul. 2015
● Responsible for the kitchen, daily service and all catering functions.
● Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
● Performed weekely and monthly inventory.
● Achieved company goals in food cost and labor cost.
● Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
● Performed weekely and monthly inventory.
● Achieved company goals in food cost and labor cost.
Administrative secretary, Lakin-Strosin. Wizastad, New Mexico
Jan. 2015 – Feb. 2015
● Established new clientele for company according to company standards.
● Maintained monthly reports updated to the studies status for every assigned student.
● Provided administrative support, such as answering phones, directing visitors, special projects, sending mailers, etc.
● Maintained monthly reports updated to the studies status for every assigned student.
● Provided administrative support, such as answering phones, directing visitors, special projects, sending mailers, etc.
Secretary of the Board of Directors, Wuckert-Kling. East Christenview, Arkansas
Mar. 2013 – Aug. 2013
● Organized day by day the Director’s agenda, the company web site, the social pages and the relationship between the Director, the instructors and the athletes.
● Planned international travels and meetings for the Director and the sports team; staged company events and attendance to local events.
● Worked on the editing of the two Director’s books, including contacting other authors and publishing house.
● Divided tasks into assignments, delegate responsibilities to committee members, and ensure that assignments are finished on time.
● Planned international travels and meetings for the Director and the sports team; staged company events and attendance to local events.
● Worked on the editing of the two Director’s books, including contacting other authors and publishing house.
● Divided tasks into assignments, delegate responsibilities to committee members, and ensure that assignments are finished on time.
Shop assistant, Strosin Group. Wilkinsonland, Washington
Jan. 2012 – Feb. 2012
● Provided elite customer service in receiving on sales floor.
● Wrapped Christams gift.
● Decorated in Christmas mood the store.
● Wrapped Christams gift.
● Decorated in Christmas mood the store.
Education
Hettinger University, Dickishire, Illinois
High School Diploma, Classical, Mar. 2008
Additional information
Personal info
Phone:
(000) 000-0000
Address:
287 Custer Street, Hopewell, PA 00000
Languages
Italian
English
Spanish
Skills
Tenacy
Solving problems
Ability to work under pressure
Teamwork
Menagement experience
Event planning
Leadership
Commercial skills
Computer skills – Office, mail, Machintosh, Windows
Graphis skilss – Photoshop, Gimp, video editing
corporate travel agent
- Confer with customers by telephone or via email to provide information about airline, car, and hotel rates and availability.
- Explain products or services and rates for each of the airlines offered.
corporate travel agent
- Customer Service Front Line
- Deals with multiple booking request
- Handles cases that needs investigation such as website error, agent error claims, and complaints for all products.
- Assist customers by providing information and confirming airline, car, hotel and train reservations.
corporate travel agent
- Ensure that all business trips that employees take are planned out, and all bookings are made.
- Arranging flights, insurance, and accommodation
- Using a booking system to secure holidays
- Advising clients on travel arrangements, e.g. visas and passports
- Sending out tickets to clients
- Keeping clients up to date with any changes
- Dealing with complaints or refunds (not one of the perks, but someone’s got to do it)
corporate travel agent
- Managed administrative functions such as billing, expense and commission tracking.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve client needs.
- Provided essential information and paperwork such as contracts, insurances, vouchers to travelers.
- Set up flights, hotels and ground transportation for individuals and groups.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure travel arrangements.