• Overseeing customer account management to establish and maintain relationships with individual or business customers and provide assistance with problems these customers may encounter.
• Circulate among potential customers or travel by foot/automobile to sell services for fortune 500 clients i.e Verizon, Xfinity, Spectrum, Sprint, etc.
• • 500+ hours of interview/recruitment process experience.

•  Handled Induction and Lateral entry batches for TOP MNC companies 
•  Conducted Basic and Advanced Mainframe related training for Lateral and Induction Batches
• Conducted Soft Skill training on Effort Estimate, Win-Win Situation, Time Management, Fun @ Work and Conflict Management
• Conducted Training on Performance Tuning & Management on Oracle Database
• Conducted Training on DB2 Performance Analyzer.   

• Collaborate with management to identify company training needs
• Oversee and direct seminars, workshops, individual training sessions, and lectures
• Plan and implement effective training curriculums
• Supervise training budgets
• Prepare hard copy training materials such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training 

• Conducting training courses monthly.
• Daily training on proper operating procedures.
• Collaborating with the Vice President, President, and CEO on new training procedures.
• Motivating branches daily.
• Serve as a link between management and employees by handling questions.
• Advise directors on organizational policy matters.

• Lead cutting-edge sales, service, and operational programs that generated revenue growth and elevated brand recognition for Fortune 500 clients.
• Managed, trained, and developed a team of (12) sales and marketing agents, which generated revenue; as well as brand notoriety for clients.
• Hired, coached, motivated and mentored all new hires in sales, marketing, customer services, compliance and retention.
• Created, and delivered training for staff use of new technologies and adoption of business processes to enhance customer service.
• Reviewed the effectiveness of programs and proposed updates to maximize success.
• Developed effective training manuals, modules and teaching aids.
• Collected information about company objectives and employee deficiencies in order to assess training needs.

• Conduct training programs for administration, middle management and front line employees
• Keep up with and apply the latest teaching techniques to a corporate training environment
• Work to keep training programs vibrant and entertaining in order to engage employees and trainees
• Provide online and conference call training session for offsite employees
• Recommend management strategies to administration that are targeted for specific departments with the goal of increasing efficiency and effectiveness and generating increased revenues
• Interact with upper management and board of directors to determine the specific requirements in each job description

• Coordinate and conduct group and individual training sessions based on organizational needs.
• Conduct daily review sessions
• Conduct weekly test and mock interviews
• Prepare performance sheet on a weekly basis
• Mentor and mold trainees
• Machine maintenance and troubleshooting 

• Maintain accurate and complete employee records as required by laws or administrative policies.
• Monitored employee progress and gave feedback to management and additional training requirements ensuring complete impact of the training. 
• Conducted one-on-one coaching and doubt solving sessions. 
• Product niche promotion and maintaining the brand image of our clients. 

• Conduct a series of training
• All sessions will be taught with the brands standards
• Ensures all exams, quizzes, and training requirements are completed in a timely manner
• Maintain an open line of communication with trainee and managers in order to follow up

• Run, coach, and develop teams of 5-7. 
• Excellent Customer service.
• Conducting intensive interviews 3-4 times per week.
• Sales and Marketing through direct marketing.

• Have been an on-field performer in concept sales. 
• Imparted training to Business Associates and was responsible for their learning and development required to achieve their funding goals and ultimately the productivity of the company. 
• Taking up interviews, recruitment and retention of suitable candidates for the profile. 
• Managing and leading a team of Business Associates and responsible for their business generation. 
• To understand the gaps in their approach and train them accordingly to achieve their set goals. 
• Taking motivational sessions and seminars for the BAs ensuring they maximize their efforts and performance. 
• In-house training of the new joiners. 

• I was responsible for inquiring customers by having face to face interactions to promote out renewable wind energy on their current electric bill.
• I learned how to train and develop individuals by building relationships and retaining 6-10 people.
• I used my relationship skills to interview individuals for opportunities to a new career.
• Consistently ranked in the top 10% of the Company’s current campaign out of 200 reps nationwide.
• Developed competitive product knowledge, sales and marketing to retain the clients through direct marketing.
• I helped increase Star Energy Partners customer base to 12% month by month.
• Acquired an average of 20 clients per week and 80 per month in a 12 month time I generated a total of 960 clients x $80 a client. I generated over $760,000 in revenue for the client.

• Coordinate and conduct group and individual training sessions based on organisational needs. 
• Conduct daily review sessions 
• Conduct weekly test and mock interviews 
• Prepare performance sheet on a weekly basis 
• Mentor and mould trainees 
• Machine maintenance and troubleshooting  
• Design and coordinate training contents

• Provided Corporate Training on softskills (Decision Making, Leadership skills) to over 100 employees of Cognizant Technology Services, Bangalore. 
• Prepared objectives and outlines for courses of study, following the guidelines or requirements of the company . 
• Used computers, audio-visual aids, materials to supplement presentations.
• Training components will be geared toward new hires, existing staff, and individuals who seek one-on-one assistance.

• increase company’s productivity by teaching new skills and knowledge to employees.
• Conduct seminars, lectures, and team exercises to update employees on company goals and procedures.
• Train and guide new employees.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

• Managed Employee Developments to include creating department manuals for training and implementing company initiatives
• Develop, implement, and provide training and coaching for customer service programs for internal and external guests
• Order and maintain company uniforms to be distributed to the stores
• Developing the curriculum for all training such as orientation programs, cashier training programs, management training programs, which cover every aspect of company expectations from customer service to how to use the POS systems
• Implementing the training course for new recruits – cashiering/management

• Coach newly hired representatives in effective communication with the public.
• Develop marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Assist customers by providing information and resolving their concerns.
• Prepare and develop training material based on corporate requirements.

• Develop courses on .NET Technology with lab documents
• Create self-learning videos on .NET Technology which would help employees in getting a good understanding of the subject through a self-learning mode
• Conduct training sessions to corporate personnel/ colleges
• Develop and recommend management strategies to corporate clients.

• Trained new  Examiners during 12-month training program resulting in decrease of the backlogs ; used audio visual and multimedia as aids in training.
• Provided technical  support for 80 probationary examiners, 8 managers.
• Successfully acted as intermediary between end users and software development teams identifying opportunities for improving software, systems and users skill level.
• Regularly conducted hour-long, comprehensive second-round interviews for potential employees.
• Thrived in a fast-paced office environment that values an exceptional work ethic and integrity. 

•  Proficient in major areas of Finance including Financial Reporting, Account Receivable, Account Payable, Invoicing, Reconciliation and Taxation.
• Managing HR operations including experience in assisting employee recruitment & retention, staff development, HR records management, statutory compliance and attendance/leave management 
• Contributing to the development of HR strategies including recruitment & selection in cooperation with the executive team  General Administration: 
• Handling all administrative activities like assisting the transport management, housekeeping, following up on the material, etc. Ensuring adherence to statutory regulations & compliance with various governmental agencies Training and development:
• Identifying training needs across levels through mapping of skills required for different roles and conducting analysis of the existing level of competencies.
• Collating training related details and ensuring adherence to training plan; maintaining the training logs & records and updating the training calendar

• Business Communication
• Change Management and Agility
• English Training
• Soft Skills
• Leadership