consultant

  • Build the processes to meet the ISO standard
  • Build the production plan to meet client’s business goals
  • Help clients review and monitor their employees’ performance
  • Handling complaint from clients
  • Providing advice and alternative solutions for the internal conflicts that occur in the client’s company

consultant

  • Training & Development-Analyze training needs to develop new training programs or modify and improve existing programs.
  • Plan, organize, coordinate & conducted Internal training programs.
  • Conduct orientations program for new hires.
  • Develop and organize training manual & content for POSH course.

consultant

  • Review project activities and prepare and review research, testing, or operational reports.
  • Confer with scientists, engineers, regulators, or others to plan or review projects.
  • Participate in weekly Board Meeting. 
  • Responsible for Berlin Up gradation in Service now and also involved in the analysis of the impact on the Existing customization after Berlin up gradation.

consultant

  • Has been a part of various ITGC audits, ISO27001 audit and Identity Management governance.
  • Have delivered Third Party Assurance (SOC I/SSAE 16), ITGC testing, IT audit, AS-IS infrastructure study
  • Was involved in drafting of Information Security policies and procedures, modelling data flow diagrams as per the data discovery walkthroughs
  • Was actively involved in Project Management activities, project planning and business development.

junior consultant

  • Diagnose patients, order diagnostic tests and provide appropriate medical and surgical treatment.
  • Antenatal care of normal and high risk pregnancies.
  • management and care during intra partum period.
  • Conducts  vaginal delivery, assisted delivery and Caesarean section.
  • Management of complications during labour and cesarean section.
  • Evaluation and management of ectopic pregnancies and abortions.
  • Management of various gynaecological problems including adolescent health, reproductive endocrinology and infertility.

consultant

  • Provided archaeological expertise in the Wahi Kupuna Internship Program every summer as a mentor. Trained students and community members in archaeological field techniques, culturally sensitive methodologies, and cultural protocols with a focus in the field of Cultural Resource Management.  
  • Provided support in organizing a formal body of professional individuals in Cultural Resource Management , Ka Li’uokapa’akai Collective, that represent different government and private agencies.
  • Help coordinate with the annual Society of Hawaiian Archaeology conference in Hilo (2015). 
  • Responsible for closing the open Incidents, Problems and Enhancement requests and communication with the customer status of the request, to ensure a timely customer satisfying result. 

consultant

  • Responsible for analyzing, designing and developing business applications which involved customization.
  • Worked on Workflow administration, data imports and custom scripting using JavaScript. 
  • Coordinated Service Now environment/form back-end customization. Notified clients and updated Documentation
  • Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement.
  • Involved in providing production support for Service Catalog, Incident, Problem, Change, Release, Deployment, Task, Knowledge management modules in Service Now platform. 
  • Support as a Business department by coordinating Moves, Additions and Changes with IT Services and Facilities.
  • Involved with working in an agile development environment.

consultant

  • Handling South East Asia region customer’s queries.
  • Maintaining CSAT, FTR, TPH and Quality (Self & Team).
  • Train new employees and explain the process.
  • Achieve consistent in monthly metrics including EPMO, number of tickets (TPH) and customer satisfaction (CSAT).          

consultant

  • 10 yrs. of Experience in Development of Web Sites / Portals / Application Software.
  • Deft in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. 
  • Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.
  • Playing the role of assisting in product development, developing team player qualities with the team, leading the team.

consultant

  • Business Process Analysis for all chemical products .
  • Preparation of Blue Print Document & sign-off from Business .
  • Mapping/config the Business process in SAP
  • Customizing and mapping Consignment sales, Inter-company scenarios , Return Procedures & job work process ( Standard J/W Process of MM )
  • Preparing formats for Integration Test

consultant, technical services / business analyst.

  • Requirement study and preparing supporting documents. 
  • Conducting training, sessions, meetings and seminars on product and application. 
  • Giving Demo of products to clients. 
  • Supporting and troubleshooting software issues. 
  • Reporting on daily responsibilities and tasks. 
  • Resolving client issues 

consultant/therapisy

  • Facilitation of the process involved in mystery shopping
  • Project Management for stakeholders satisfaction Surveys (customers, employees, Suppliers, Community and Strategic Partners)
  • Preparation, design and development of survey feedback questionnaires
  • Collection, Editing, extraction, analysis and interpretation of survey data using specialized statistical software such as SPSS

consultant

  • Key Initiator of the Functional Changes done for Sourcing and New Add-ons. 
  • KT Participant for Direct Procurement 
  •  End-to-End Scenario Based Testing of the Process with Functionality Changes. 
  • Stakeholders Identification& Classification

consultant

  •  Introduction of i18N(internationalization) to the product that involved changing the entire repository to enable this feature.
  •  Developed and introduced features for the product like Dual Entry, Generic Document Upload, Account Access Restriction. 
  •  Developed and improvised several tools like Intellect codegen, for changes related to i18N, Insert Script Generator, PMD code review tool.
  •  Worked on creating a unified Pricing engine that acts as a single pricing component for all modules.
  •  Also have responsibilities in handling framework changes and security changes.

consultant

  • Prepared Research Proposal for writing and dissemination 
  • Constructed sampling designs 
  • Managed budget to meet efficiency required 
  • Fieldwork 
  • Data input 
  • Proof reading documents 

senior consultant/project manager

  • Lead support and administrator for ePREMIS and Claims Manager revenue cycle applications. 
  • Lead successful application upgrade of 8 versions of ePREMIS and 2 versions of Claims Manager. 
  • Introduced methodologies and best practices that enhanced product definition, release processes and customization of applications to user needs.
  • Management of requirement, Gap analysis, defect and issue resolution including documentation of test cases, test results, defects, modifications, and system issues/concerns.  
  • Write Status Reports, Presentations, Emails and coordinated extensive communication network with the Business application Owners, Revenue cycle executives, Billers, PFS, System Integration team and vendors. 
  • Perform SOX compliant activities for the applications. 
  • Facilitated application training to over 200 end users. 

consultant

  •  Worked on the Functional Architecture for Automation of Technical Monitoring (RPA) & Knowledge Management (Chat Bot). 
  •  Experienced in interacting with a diverse group of clients, senior management and staff members at global level; apt in driving organizational effectiveness and leading change in highly visible, complex, and fast-paced environment. 
  • Onshore (Munich, Germany) 
  •  Regression Testing, of the system for major releases (Direct & Indirect Procurement)  using HP ALM as the testing tool. 

consultant

  • Experienced professional in EFQM Excellence Model Framework.
  • Applying RADAR Methodology in Assessment & site visits.
  • Writing Excellence feedback reports (for different categories i.e. Individuals& Teams)
  • Developing Quality Manuals, Identifying & Designing Processes, Setting Quality Objectives, developing KPIs & setting targets.
  • Designing Process Maps for various Business Units.
  • Performing Internal Audit for several government entities,
  • Developing Action Plans for Non-conformities & observations.

consultant

  • Initiate, facilitate, and moderate online or virtual classroom discussions.
  • Delivered required documentation for build and support responsibilities.
  • Documented, isolating & resolved problems encountered during testing; performing triage and root cause analysis.
  •  Responsible for monthly bridging, year-end activity and downtime activity for SRM System enhancement and upgrade. 

consultant

  • Worked as a Functional & Automation Tester in Energy, GIS and Retail domain.
  • Developed and maintained API Testing framework using Python for Sales-force Data APIs.
  • Developed and maintained a testing framework using Robot Framework for Retail client for their internal HR application.
  • Created Test Automation Framework for Salesforce CRM using Selenium and Python for Smoke and Sanity Testing.

consultant

  • Counsel individuals, groups, or families to help them understand problems, deal with crisis situations, define goals, and develop realistic action plans based on DMIT. 
  • Develop new business by contacting potential clients and making sales presentations.
  • Advise clients on how they could benefit by counseling. 
  • Interacting with client side people to solve issues and update status.

consultant

  • Participating in workshops to discuss and provide suitable solutions for the client’s needs
  • Modeling and designing databases while applying Object Oriented principles
  • Implementing custom client functional and technical requirements on Salesforce Customer Relation Management  
  • Handling regular deployments on the client’s Live Cloud environment
  • Project Management through Agile methodology 
  • Performing a role of Technical Referent which consists of providing assistance and complete code review sessions for colleagues

consultant, technology

  • Portfolio includes Technology positions such as SAP (FICO, SDMM, HR and ABAP), infrastructure, application, as well as sales & marketing roles in IT and Telecommunication industry
  • Perform dual roles as Key Account Manager and Search Consultant for the Technology team
  • Act as mentor in guiding new team members, providing on the job training and constant feedback for their continuous improvement  
  • Co-coordinating Test team members and Development team in order to resolve the issues.

consultant

  • Involved in vulnerability assessment and penetration testing projects
  • Performed Business development for the company through participation in RFP activities.
  • Configured Events Services on server and Health Rules, Policies and generate Email Alerts on defined warning and critical conditions.
  • Responsible and looking after AppDynamics Support for 3.9 and 4.3 version and prepared Installation, Requirement, Scope, Effort Estimation, Pre-requisite, module start-stop Documents.

consultant

  • SAP SRM Consultant and IT Operations Manager.
  •  Experience in Support and Problem Management project for Indirect & Direct Procurement with hands on SAP SRM and SAP MM. 
  •  Acting as a focal point for all major activities related to IT Operations Management, Transition Management, Change Management and Software Product Releases. 
  •  Handling high priority issues, maintenance, bug fixes & enhancements. 
  •  Well-acquainted with the concepts of Shopping cart, Purchase Order & Change Purchase Order, Confirmation postings, and Sourcing. 
  •  Well acquainted with the concepts of SRM Contract Management, SRM Negotiations. 
  •  Extensive experience in process analysis and handling issues related to Budgets and Commitments through the various stages of the Procurement Process. 

consultant

  • Manage individual project priorities, deadlines and deliverables.
  • Dashboards and reports as per the requirements.
  • Email alerting in AppDynamics.
  • Deployed and Configured AppDynamics Platform admin component.

consultant

  • Face to face instructor, negotiating, presentation training and consulting in house and offsite to Japanese and international 
  • Conducting feedback on clients
  • Tailoring each training program for clients overall goal with all levels of English.  
  • Building and maintaining professional relationships and potential development opportunities. 

consultant

  • Handling the paid and unpaid events for business meet.Coordinating with Clients like Dell, Cisco, Mint, Red Hat Software etc. 
  • The projects for unpaid events like HT- Mint (Clarity Through Debate on PE/VC, Mint Oracle, Mint Budget Expectation etc ), Dell SFS Event, Cisco Go Connect Event & Connect Now Event, DSCI NASSCOM AISS etc. 
  • The projects for paid events like DSCI Annual information security Summit 2015 – 2016, Hindustan Times mint paid event 2016. 
  • Converse with customers by telephone to provide information about products or services, or obtain details of complaints.

consultant

  • Responsible for the Installation and Configuration of AppDynamics Application Performance Management module, AppDynamics Server Monitoring module, AppDynamics for database performance management module.
  • Experience in creation & execution of QA testing processes with strong understanding of software quality processes.
  • Understanding & analyzing the application under test in terms of object identification; creating test scenarios and collecting test data.
  • Managing the Integration of AppDynamics with LDAP.
  • Managed and Configured the following:
  • Java and Dot Net applications.
  • IBM Web Sphere, JBoss, Tomcat Application Servers for monitoring.

consultant

  • Lead end to end testing activities for a team of eight members
  • Experienced working in Onsite-Offshore team model spread in diverse geographical area
  • Engaging with Key Stake holders to understand business requirement
  • Using JIRA for creating User stories and tracking bugs
  • Root Cause Analysis (RCA) of Defects found in production