concierge Archives

Label, list, and scan all residential shipments and inventory from truck delivery; moving packages in to package storage room
Ensuring a clean, safe, and hazard free package room for all coworkers
Provide helpful information to residents about residential amenities, questions, and service request
Perform the process of distributing packages to residents, filling out service request form, calling tow trucks, providing taxis as well.
Promote a friendly and warm greeting to residents and guest entering and exiting apartment.
Perform Pest control inspections.

Helped customers with any dissatisfaction along with complication using the services of Mercedes benz
Acknowledged customers using a professional manner
Scheduled arrangements for returning customers.
Greet persons with a welcoming smile as they enter and exit the establishment.

Cancel reservation based on customer requests .
Operate telephone switchboard to answer, screen, or forward calls, providing information or scheduling reservations.
Hear and resolve complaints from customers .
Excellent ability to anticipate and respond to individual guest needs and preferences.

Establish and maintain relationships with individual or business guest or provide assistance with problems these guest may encounter.
Network with guest to find and attract new business.
Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments.
Listen to guest requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Update information.
Keep records of guest interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve guest problems.

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