concierge

• Greet residents in a pleasant manner
• Enforce of property rules in order to maintain the security and safety of clients and their assets
• Monitor CCTV and Fob Access systems.
• Complete walking patrols and inspections of facilities and equipment

concierge

• Taking reservation of car maintenance.
• Serve drinks for customers politely.
• Maintaining clean showroom.
• Take phone call and answer customer politely.

concierge

• Exceptional skills in handling diverse types of guests with courtesy and professionalism .
• Increased guest satisfaction through engaged interactions and personalized services .
• Developed rapport with guests in order to understand and meet their needs .
• Fostered strong and positive relationships with third party vendors. 

concierge

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

concierge

• Assist Residents with anything they need.
• Log Packages
• Communicate
• Give out keys

concierge

• Welcomed tenants upon entrance, created and maintained a hospitable environment.
• Set appointments for and held daily correspondence with the property manager, held viewings on vacant apartments & delivered mail.
• Served as the point of reference for vital information and provided personalized solutions to diversified issues regarding the property.
• Specialist on Fresh Flower Delivery Service withcorporate partnership- Ellermann Flower Boutique 

concierge

•  Greet and welcome guests upon contact and arrival to The Gardens Mall, Midvalley at all times 
• Promote The Gardens Club Privilege card, provide recognition and benefits to all present members and to non-members. 
• Printing out guest passes
• Department Trainer for New-joiner, Internship, Temporary staff

senior concierge / concierge

• Deliver consistent, friendly and responsive in store concierge service
• Ensure all the service standards are consistentlyexecuted at all times
• Update customer information and building relationships
• Professionally handle all customer comments and complaints
• Communicate and collaborate with other departments effectively
• Handling top clienteling customer’s appointment and events in suite
• Assist line manager and supervisor for daily operation duties

concierge, front desk

• Imputing info in computer
• Receiving and distributing packages
• Monitoring cameras
• Authorizing visitor clearance
• Manage keys to common areas
• Securing areas
• Logging contractor and workers

concierge

• help residents get timely resolution on housekeeping and maintenance issues
• Provided concierge services for residents such as dry cleaning, event planning, local directions, reservations and setting of appointments to assist with condo unit management
• Assisted Real Estate brokers with offering prospective residents information regarding the community; Assembled collateral packages for prospective residents.
• Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
• Assisted leases with move in and move out arrangements.
• Established relationships with residents to tailor services to their individual needs

concierge/tl apprentice/qa apprentice

•  Helps the team in the absence of the Team Leader. Audit calls and agents for errors. Handled VIP Customers. 
• Provide insurance benefits to the callers.
• Assisting clients for their insurance claims.
• Events manager 

concierge

• Process packages from vendors like USPS, Amazon, UPS, and etc into our yardi system so the residents can be notified that their packages have arrived.  
• As far with difficulties we are trained to deal with fire panels (fire alarms) and the elevator system. If anything was to go wrong with these system we are the ones that call Metro fire or Otis. 
• Increased customer service ratings through personable service.
• Answered customer telephone calls promptly and appropriately.

concierge/ trainer

• Plan, direct, and host festivities and events driving sales and improving guest experience.
• Managing and training new concierge hire -ons in different roles and procedures. 
• Multitasking and managing theater showing times seatings and exit greets. 
• Informing multiple guest business policies with excellent communication and customer service skills.

concierge

• Perform accounting duties, such as recording daily cash flow, preparing reports, or generating financial statements.
• Greeted all guests in a warm and friendly manner to create a positive first impression;
• Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
• Collaborated with various team members to ensure guest requests were addressed appropriately and timely.

concierge (pre opening team)

• To assist guest with their luggage and provide them with information about the sights and sounds of Melaka.
• Maintained front desk’s concierge book to provide visitors with access to relevant local information.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Provided each guest with list of resort’s upcoming activities and events upon check-in to enhance stays.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.

concierge

• stocking guest fridge and bar 
• assign to a certain amount of guest 
•   Conducting bi weekly inspection of the facility. 
• Updating client database 

concierge

• Greeted & assisted guests and visitors waiting in the reception area.
• Prepared for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Assisted front desk during busy check in and check out times.
• Coordinated with the staff to cater to the special needs of the guests.
• Ensured that quality services are maintained for the guest.
• Transmitted and received messages, using telephones or telephone switchboards.
• Assisted other hotel staff in their chores if needed.

concierge

• Greeted guest upon arrival and departure on a daily basis.
• Escorted new guest to assigned rooms.
• Maintained and stocked work area on a regular basis.
• Transported laundry to and fro rooms as needed.
• Received and fulfilled special guest arrangement requests.
• Assisted other hotel departments in customer service provision as needed.
• Monitored surveillance equipment to prevent unauthorized facility entry on a regular basis. 

concierge

• Provide customer experience when greeting guests to the park
• Trafficking (manage guests as to where they should go to enter the park) 
• Assisting guests with requests
• Dealing with critical situations and solving them.

concierge

• Accompanying unaccompanied minors to the plane.
• Assist passengers at check in points
• Ensuring luggage’s  are in order before boarding cargo hold.
• Report writing in highly descriptive and professional format

concierge / customer service person /administrative assistant

•   Representing a good image of the company. 
•   Providing quality customer service for residents and guests. 
•   Dealing tactfully with customer complaints. 
•   Liaising with maintenance team to get issues in apartments resolved 
•   Ensuring that the reception and other communal areas are clean at all times. 
•   Sending and receiving deliveries. 
•   Handling communication via mails and telephone. 

concierge (royal square medical suites)

• Offer special assistance to patients/visitor such as direct them to the correct Clinics/Shops, Book a Cab/Grab. To those who are unable to dial or who are in emergency situations like if in need of Ambulance or Wheelchair.
• Update directory information (Medical & Retails).
• Update Tenant Particulars & Emails (Medial & Retails).
• Email Circular to all Medical Units / Retails.
• Answering Phone call 

concierge /front desk receptionist

• Maintained front desk’s concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Explained security policies and procedures to guests and staff to promote visitor confidence and safety.
• Improved customer service ratings through welcome greetings and assisting the customer concern
• Answering phone calls concern
• Providing the right way for easy access of customer in the vicinity.

concierge/front desk

• Use computers for various applications, such as database management or word processing. Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
• Schedule and confirm appointments for doctors. 
• Confer with customers by telephone or in person to provide information about products or services, schedule and cancel appointments, and obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billings.
• Maintain records, such as pharmacy files, patient profiles, inventories, control records for patient prescription history.

concierge

• Contacted previous visitors and potential guests through emailed      newsletters with information on events and happenings to build    strong clientele base 
• Proactively demonstrating lobby leadership in the customer lounge, help & advice area and in self-serve areas of the branch with the goal to deliver a legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations
• Regularly updated front desk’s concierge book to ensure availability of most relevant visitor information 
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
• Effectively controlled the release of proprietary and confidential information for general client lists
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Responsible for managing the access control, booking, and package logs. Providing excellent customer service with proper coordination with company and building management.

concierge

• Monitor Parcel and shipments. 
• Clean and maintain lobby and common areas, such as restocking supplies .
• Answer inquiries pertaining to hotel services,  and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Transmit and receive messages, using telephones or Email. 
• Transportation Arrangement for the Guest. 
• Handling Luggage’s. 

concierge

• Listen to customer requests, referring customer to the right directories, answer phones, filing documents.
• Volunteer: Nursing United Assistance, The Baby Place, Progressive Care Unite, Observation Unit by providing water to patients, assist patients under nurse’s supervision, put away supplies,  visit patients and provide comfort and companionship through patient conform rounding, helping on storing lab samples.
• Referral, Ashley Gomez System Recruiter/Volunteer Service – 407 609 3905
• Being the first person to greet visitors, employees, vendors, and patients as they come through the front door.

concierge/ front desk assistant

• Greet & assist guests waiting in the reception area.
• Assist front desk during busy check ins & check out times.
• Answer queries pertaining to hotel services, guest registration, travel directions or recommendations regarding shopping,dining & entertainment options in Melbourne.
• Coordinate with the staff to cater to special needs of guests.
• Transmit & recive messages, using hotel”s telephone swithboards.
• Ensure that quality services are being maintained for the guest.
• Assist other hotel staff in their chores if the need.

concierge/security

• Monitor Surveillance camera, recording devices, entrances, and exits of site
• Patrol site, report any suspicious activities  
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. 
• Assisted marketing department by building positive relationships with potential clienteles while performing clerical duties such as answering, routing, and forwarding phone inquires in a professional manner to ensure client satisfaction. 

concierge

• Great guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate.
• Handle bag and luggage guests.
• Prepare and display beverage and snack options for guest in the lobby.
• Effectively provided quality customer service by greeting and checking in visitors and guests upon arrival in a semi-fast paced environment while keeping a pleasant composure.