concierge

• Liaising with international clientele. 
• Scheduling appointments and optimizing clienteles calender’s 
• Successfully following briefs. 
• Accommodating various guests of all cultures and backgrounds. 
• Replying to emails, answering phone calls, 
• Creating professional but welcoming relationships with staff and guests. 

senior concierge

•  Ensuring the provision of excellent concierge services at the development.
• Building strong working relationships with residents, guests, external contractors and colleagues.
• Conducting regular site inspections and operations.
• Acting as the main point of contact for all queries from residents and guests.
• Helping to ensure the safety of all residents, guest and staff at the development.

concierge

• Ensures that all Guests have an AWESOME Experience, and are EXCITED to come back.
• Maintains a cheerful, courteous disposition with neat, clean and professional attire.
• Holds a passion for the cinematic experience.
• Keeps up to speed on current and upcoming movies and all Alamo Drafthouse special events.
• Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
• Greets Guests upon entering and departing the venue.
• Answers phone and responds to questions and/or directs calls to the appropriate place.

concierge

• Welcome customers upon entrance and confirm reservations.
• Act as the point of reference for guest who need assistance or information and attend to their wishes and requirements.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and restaurants to make the most suitable recommendations.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution.

concierge

• Assisted residents with booking reservations to restaurants.
• Addressed residents questions and concerns.
• Maintained a log of daily activities.
• Received and stored packages, and dry cleaning.

concierge/bellman

• Opens the front door.
• Greets guest politely. 
• Unloads and loads guest’s luggage upon arrival and departure.
• Answer phone calls.  
• Responds to the guest’s needs.

concierge

• Assist execution of all scheduling meeting rooms, resident/tenant services and direct all activities as the central point of contact.
• Update Guest Apartment & Social Room calendars in Building Link. 
• Verifying with the management office to ensure proper liability insurance and worker’s compensation documentation is received by catering companies and valet service companies working at Miranova. 
• Prepare confirmation letters and special event worksheets for resident’s private events.

concierge/reception

• Alert proper authorities in emergency situations. 
• Investigate any and all damage to the property.
• All damage must be reported via Incident or Property Damage Reports. 
• on occasion and when appropriate, escort service contractors to destination upon id verification 

concierge/food services

• Greet residents and guests in a professional and courteous manner and expedite all requests as required. 
• Establish a rapport with the residents 
• Maintain a professional work environment 
• Knowledgeable of all fire and elevator emergency procedures and be able to execute them in time of emergency. 

junior concierge

• Make dining and other reservations for guests 
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations. 
• Receive, store, and deliver luggage and mail. 
• Perform office duties on a temporary basis when needed. 
• Pick up and deliver items, or run errands for guests. 
• Arrange for the replacement of items lost by travellers 

concierge

• Accommodate guests for check-in
• Assist guests with flight reservations, car transfers, restaurant and room accommodations
• Make recommendations such as well-known restaurants and tourist spots in the area
• Ensures telephone calls are answered and attend to all inquiriespromptly and effectively
• Hosts and organises events handled by the Concierge TeamEnsures that the Head Concierge is properly informed of anyoccurrences that arise in the department

concierge

• Assist in ordering of office and other misc. supplies.
• Assisting with preparation and organization where I can for events for the residents I.E the social committee and Red White and Boom.
• Document and address personnel issues in a timely manner.
• Work with Property Manager to maximize the Concierge Desk Operations and Service Staff Operations for good service and time-productivity. 
• Assist in security system training to new hires and offer refresher courses when necessary.
• When necessary, help with the training of co-workers.
• Assist Realtors with information on showings and building.

concierge/ lead security

• Act as a greeter to all the tenants and visitors 
• provide Verbal Guidance to the tenants and visitors
• Write detailed reports and maintain daily activity reports 
•  Write incident reports when need it
• Enforce rules, regulations, policies, procedures and respond to emergency situations requiring security assistance

concierge

• A warm welcome upon arrival and personalized escort from arrival gate and confirm reservations
• OPERA MICROS operation
• Assistance through Transfer Desk and Check-in formalities. 
• Transfer between the Terminals if needed. 
• Passengers/Guests are escorted to the Hotel Reception, then to the allocated Room/Rooms after the check-in and informing all the functions and amenities inside the room, then Wishing the Guest/Guest’s a very pleasant stay.
• Passengers/Guest are escorted to the departure boarding gate after Check-out.

concierge/box office attendant

• greet race fans and race car drivers
• handle cash and credit cards for sales and transactions
• excel in customer service
• registration for VIP and camping lots

concierge

• Making travel arrangements for sightseeing and other tours.
• Perform office duties when needed.
• Answer guest inquiries pertaining to hotel services, travel directions and making recommendations regarding shopping, dining or entertainment.
• Make dining and other reservations for guests, and obtain tickets for events.

concierge / car park attendant

• Handled customer queries, complaints and providing exceptional customer service.
• Regular check ups with retailers regarding promotions, new features to the centre and queries. 
• Promoting and up selling Westfield gift cards.
• Ensuring the car park remained safe and fully functional whilst delivering an exceptional customer experience. 

concierge

• Responsible for answering all the phone calls that come in
•  Filing all paperwork that comes through the building and billing
• Customer service to the residents of The Herrick House and their families
• Maintained position at the front desk to welcome clients.

concierge

• Welcoming customers upon entrance and confirm reservations.
• Acting as the point of reference for guests who need assistance or information.
• Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Arrange events, excursions, transportation etc. upon request from hotel residents.

concierge

• Welcoming all our guests with “Howdy” as to showing our Typhoon Texas tradition
• Making sure all of our guests are helped and all questions are answered with a positive attitude
• Fulfilling all guests needs such as tickets, cabanas, season passes, and etc.
• Recommendation of the best locations around Singapore (Entertainment, Dining, Sight Seeing, Historical).

concierge / bell service

• Arrange hotel limousine transportation pick up and drop off to airport as per guest request.
• Provide specific information to the guest such directions , tourism spot, mega malls and famous cousine restaurants.
• Assuring that luggage have been tag with guest detailed information and verified number of pieces luggage received.
• Assuring that luggage has been delivered on time and placed in the room properly.
• Assist internal task such as storage inventory , and newspaper daily purchased report and reciept.
• Coordinate and Colaborate with Guest Service Agent and Guest Service Relation to meet the guest satisfaction and pleasures.

concierge

• Confer with residents by telephone or in person to provide information about services, obtain details of complaints.
• Delegate the cleaning and maintenance staff when residents report their respective problems.
• Keep records of residents deliveries with UPS, USPS, Fed Ex and DHL.
• Check to ensure that appropriate changes were made to resolve residents problems.
• Transmit and receive messages from residents to upper management.
• Greeted residents when they walked in, and sent off when they leave.

concierge

• Able to manage high volume of incoming calls and responsiveness to emails and inquiries 
• Perform administrative duties, such as managing paperwork and employee information for internal auditing
• Provide guests with recommendations, directions, arrangements and accomodation assistance.
• Occasional assistant to handyman.

concierge

• Maintaining bell standard and also service at the lobby
• Responsible to taking care of VVIP guest.
• Ensuring guest experience by giving thoughtful and attentive service.
• Monitoring the service, duty roster
• Creating the FOE (Foundation of Excellent) which is SOP.
• Responsible to taking care the team.
• Create a training for Bellman.

concierge

• Managed in-person and telephone requests;
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills;
• Provided customer service in ticket sales;
• Directed customers to the correct theatres;
• Preset theaters with menus and silverware prior to each showing;
• Maintained workplace clean and well-organized;
• Escorted guests to their assigned seats while educating them on in-theater service and special offers.

concierge

• Confirm reservations from restaurants and hotels.
• Handling day to day escalations.
• Generating leads for business
• Keeping warms relationship with clients and bookers. 
• Block reservation slots.
• Materialisation / validate bills.

concierge

• Build positive relationships with residents and neighboring businesses.
•  Maintained required logs and delivered packages to residents.
• Addressed concerns and issues in accordance with company standards.
• Maintained the appearance of the lobby and amenity spaces.

concierge

• Make dining and other reservations for patrons, and obtain tickets for events.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
•  Make travel arrangements for sightseeing and other tours.
• Receive, store, and deliver luggage and mail.
• Perform office duties on a temporary basis when needed.
• Pick up and deliver items, or run errands for guests.
• Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.

concierge/ valet

• Confer with customers in person and by telephone to provide information about the procedures and rules, make booking, Record the accounts, or Update the details of the customers.
• Update the file keep the record of who is people moving in.
• Aptitude in resolving issues with a customer-focused orientation 
• Respond to complaints and find the appropriate solution 

concierge

• Welcoming customers upon entrance and confirm reservations
• Acting as the point of reference for guests who need assistance or information
• Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel 
•  Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls 
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management