4631fd38-b0da-49f1-b180-f082000acf3a

Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

 Service-oriented Concierge utilizing strong people skills to meet specific guest needs in a timely, organized manner. Expertise in arranging for customized service and responding quickly to guest needs while remaining courteous and efficient. Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record.  Apply well developed judgment and decision making abilities and complex problem skills to better enhance the guest experience. Able to function well as an independent worker or in coordination with hotel staff and management. 

Employment history

Senior Concierge, Bernhard, Rosenbaum and Schinner. Hobertmouth, Hawaii
Oct. 2019 – Present
Pre – Opening Team 
Current position: Senior Concierge
  • Greeted guest upon arrival and departure on a daily basis.
  • Monitored jobs for Concierge / make sure operation in a smooth condition.
  • Maintained and stocked work area on a regular basis.
  • Transported laundry to and fro rooms as needed.
  • Received and fulfilled special guest arrangement requests.
  • Develop all Concierge Department to high standard.
  • Monitored surveillance equipment to prevent unauthorized facility entry on a regular basis.
  • Taking care for in house VVIP. 
  • Verify customers’ credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for 

Concierge, Wisoky Group. MacGyvershire, Texas
Apr. 2018 – Jun. 2018
 Current position: Concierge
  • Greeted guest upon arrival and departure on a daily basis.
  • Escorted new guest to assigned rooms.
  • Maintained and stocked work area on a regular basis.
  • Transported laundry to and fro rooms as needed.
  • Received and fulfilled special guest arrangement requests.
  • Assisted other hotel departments in customer service provision as needed.
  • Monitored surveillance equipment to prevent unauthorized facility entry on a regular basis. 

Concierge, Toy, D'Amore and Lockman. Melaniachester, New Hampshire
Jun. 2017 – Jul. 2017
 Opening Team for St. Regis Kuala Lumpur.
Current position: Concierge Agent
  • Maintaining bell standard and also service at the lobby
  • Responsible to taking care of VVIP guest.
  • Ensuring guest experience by giving thoughtful and attentive service.
  • Monitoring the service, duty roster
  • Creating the FOE (Foundation of Excellent) which is SOP.
  • Responsible to taking care the team.
  • Create a training for Bellman.
  • Dealing with the third party company. 

Guest Service Agent (Sheraton Club), Lemke, Thompson and Jaskolski. East Lionelfort, Wisconsin
Oct. 2015 – Nov. 2015
 Current position: GSA (Club Lounge)
  • Maintaining standard and also service at the Sheraton Club.
  • Responsible to taking care of VVIP guest.
  • Ensuring guest experience by giving thoughtful and attentive service.
  • Check in and Check out guest.
  • Must know the guest preference (Platinum Guest) 

Bellman, Jerde, Conn and Lockman. North Odellmouth, North Carolina
Nov. 2014 – Dec. 2014
Current position: Bellman
  • In Charge of operation for Concierge Team
  • Maintaining standard and also service
  • Responsible for operation and service
  • Welcoming guest and assist luggage
  • Handle group luggage
  • Arrange pickup transfer in/out
  • Handle lost and found luggage
  • Prepare duty roster 

Education

The Louisiana Institute, Danielstad, New Jersey
High School Diploma, Automotive, Jan. 2012

Skills

GALAXY LIGHTSPEED

OUTLOOK

MICROSOFT EXCEL

MICROSOFT WORD

INFOR HMS

FCS E-CONNECT

OPERA

ALICE

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Andrew Smith

Professional Summary

Concierge agent with a years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures.  Expert at communications,  and accommodating special requests.  
Experienced Hotelier in arranging all guest special request.  Adept at arranging reservations, routing passengers, planning routes and arranging guest plans for their stay.  Exceptional leadership abilities dedicated to providing exceptional service and ensuring adherence to all policies, rules, and guidelines.

Employment history

Concierge, Renner LLC. McClureberg, Massachusetts
Aug. 2019 – Present
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Monitor Parcel and shipments. 
  • Clean and maintain lobby and common areas, such as restocking supplies .
  • Plan, schedule or supervise the work of other employees.
  • Answer inquiries pertaining to hotel services,  and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Transmit and receive messages, using telephones or Email. 
  • Transportation Arrangement for the Guest. 
  • Handling Luggage’s. 

Bellman, Cremin-Kiehn. West Jeanice, North Dakota
May. 2018 – Dec. 2018
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Luggage assistance for the guest
  • Covering the Lobby
  • Answer inquiries pertaining to hotel services, 
  • Date-stamp, sort, and rack parcels and mails. 
  • Arrange tours, taxis, or restaurant reservations for customers. and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Education

The Idaho College, New Tieraport, Utah
High School Diploma, SPM, Oct. 2016

Personal info


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Tamil Language








Malay Language








English Language








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Andrew Smith


287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Good stylist in hairdressing ambisious an d a fast learner, know how to make things and people beautiful, study about the company or place that I will be working in.

Employment history

sales assistant, MacGyver, Denesik and Reynolds. Langview, North Dakota
Jul. 2017 – Sep. 2017
proving good cumtomer service, saling goods , bakery abilities, aranging cakes sweets, barista service

administrator, Oberbrunner LLC. Adahland, Arizona
Jul. 2017 – Aug. 2017
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Maintain scheduling and event calendars.Abillity to do repetitive and mundane administrative tasks.Proactive and accurate in everything that you do.Highly efficient in the use of Microsoft Outlook, Excel and Word. Good cumtomer service

Concierge, Herman-Hodkiewicz. East Cassaundramouth, New York
Jun. 2017 – Jul. 2017
providing tours, transport, repetiting and mundane administrative tasks,making guides, showing the city, restaurants and ect.Highly efficient in the use of Microsoft Outlook, Excel and Word.

barista, Fritsch Group. Jonahbury, Idaho
Jun. 2016 – Jul. 2016
Good cumtomer service, making exellent coffee, latte, cappucino and ect. Serving food and snacks, keeping place tidy, 

hairdresser, Cummerata-Funk. North Les, Idaho
Jan. 2015 – Jul. 2015
Improve my skills and provide hair care services to their clients. includes cutting, trimming, shampooing, coloring and styling, wax hair removing. makeup stylist, nail art(sheelak).

hairstylist, Lynch-Haag. Port Sherisefort, Idaho
Oct. 2013 – Jan. 2014
  • provide hair care services to their clients. This includes cutting, trimming, shampooing, coloring and styling. also hair wax removing.

Education

North Missouri University, New Charlsieberg, Maryland
Bachelor of Science, Buisness Communication, interpreter, Jun. 2017

Languages

English

Russian

Turkmen

Turkish

Skills

sales assistant

hairdresser

administrator

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Andrew Smith


Phone:

(000) 000-0000

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Mature individual who is honest, responsible, reliable and respectful with strong organizational and interpersonal skills and highly trustworthy, ethical and discreet person that is committed to superior customer service and motivated to work efficiently with minimum or without any direct supervision in busy environment. Understands and carefully follow instructions. Has attention to details to set standards and guidelines. Gathers information before making decisions and accepts responsibility for accuracy of work. Detail-orientated and has the ability to multi-task effectively. Flexible to change of assigned duties and ability to learn new skills rapidly. Strong interpersonal skills and a team player, that can interact positively with a wide range of people; considerate, compassionate and accepting.

Employment history

Sep. 2018 – Present
North Easter, Tennessee
Concierge, Sawayn, Schroeder and Blanda

  • Greeted and welcomed all residential tenants with a smile and in a pleasant manner 
  • Announced all personnel seeking entry to the residents via the lobby intercom phone system 
  • Access control and CCTV monitoring to prevent the area being entered by unauthorized individuals 
  • Accepted incoming mail and distributed mail to tenants accordingly using the Building Link software 
  • Authorized access to approved personnel seeking entry to an apartment by using Key Link software 
  • Restricted entry to irrelevant people in the building premises and maintained a safe environment 

Dec. 2013 – Mar. 2014
North Alyson, Alabama
Security Officer, Swaniawski, Block and Hudson

  • Provided security and safety for the tenants and properties of the United Nations
  • Participated during the annual UN General Assemblies events  
  • Monitored alarm systems to detect any unauthorized entries into protected areas 
  • Video Room surveillance work monitored and reviewed CCTV cameras  
  • Daily logged any suspicious activities, behavior and reported suspicious activities to local authorities 
  • When necessary communicated with the Canine (K-9) unit and worked closely together  
  • Wrote reports on property damage, theft, the presence of unauthorized persons and unusual occurrences 

Sep. 2010 – Oct. 2010
East Keithport, Missouri
Concierge, Nitzsche, Schowalter and Hettinger

Jul. 2008 – Oct. 2008
East Hershelview, New Jersey
Security Officer, Mante, Connelly and Howell

  • Worked in high end retail stores such as Christian Dior, Louis Vuitton and Lacoste 
  • Observed and costumers shopped, prevented shop-lift and maintained a safe environment 
  • Responsible for checking employee’s bags at closing time of retail store 
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises 
  • Noted and followed up on any unusual behavior 

Apr. 2007 – Jul. 2007
South Brain, Massachusetts
Doorman, Beahan and Sons

  • Opened doors, greeted, welcomed all residents, guests and their visitors into the building  
  • Announced all personnel seeking entry to the residents via the lobby intercom phone system 
  • Accepted delivers from FedEx and UPS and distributed items to the belonging tenants accordingly 
  • Updated the front desk’s concierge book daily so that tenants had access to relevant local information 
  • Restricted entry to irrelevant people in the building premises and maintained a safe environment 
  • Responded to emergencies situation such as to door lock out, water leak, light out or elevator complains 
  • Performed other duties as assigned by the building superintendent and management office 

Education

Associate of Arts: Liberal Arts

  • The Davis – New Bufordside, Mississippi

May. 2003
High School Diploma: High School Diploma

  • Eastern Georgia University – Kulasland, Delaware

Languages

English
Fluent

Bosnian
Native speaker

German
Conversational

Skills

Security and Surveillance
Experienced

Hospitality Management
Experienced

Health and Safety
Experienced

First Aid and CPR
Experienced

Customer Service
Expert

Access Systems and Patrol
Expert

concierge

  • Access card and other related administration  duties.
  • First aid officer duties.
  • Maintain inventory of supplies and order new stock as needed 
  • Managing and training new concierge hire ons in different roles and procedures.
  • Multitasking and managing time theater showing times seatings and exit greets.

concierge/ trainner

  • Greeting guest politely with confidence and a warm smile.
  • Creating a visual inviting for guest at front desk, lounge, bar, essentials cart area.
  • Guiding guest to there reserved seats a ensure there knowledge of service routine, security, and comfort.
  • Informing multiple guest regarding business policies with excellent communication skills.
  • Keeping a clean and healthy presentation in all areas of the theater .
  • Seeing and understanding the need of the a guest and and provide a solution. (See it, Own it , Do it)
  • Resolving issues with a customer-focused orientation and know when to contact needed staff.

concierge

  • Receptionist duties, including phones, fax, email, greeting and directng visitors, assisting residents and their families.
  • Assist controller with duties such as: code invoices, reconcile credit card statements, file, data entry.
  • Update PowerPoint presentation shown throughout the community, assist directors with multiple clerical duties using Microsoft Office. Maintain company Facebook page.
  • Create resident files, input information into Eldermark computer program, update volunteer hours, sort and deliver mail.
  • Considered, “go to person.”
  • Received Employee Excellence and Employee of the Month awards.

concierge

  • Warning persons of rule infractions or violations, and apprehended or evicted violators from premises, using force when necessary.
  • Chief / deputy fire warden duties.
  • Reporting incidents, hazards or unusual occurrences and responding to emergencies. • Loading dock duties:
  • Maintenance of record/ Permits for work conducted by contractors. Mail sorting, Keys, and access card register maintenance.

concierge

  • Attend pre-shift briefing
  • Following up any previous pending matter
  • Preaparing day to day arrival and guest query
  • Ensure the working area are in order
  • Preparing billing checking for day to day departure guest

concierge

  • Creating work orders on behalf of building Managers and contractors call out.
  • Responding to alarms and faults for the proper functioning of the building.
  • To operate sophisticated access and visitor management systems. (P2000 ,card-ax,Gallagher, CCTV , Honeywell /Schneider – Building management system) 
  • Writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

concierge (receptionist).

  • Answer phone an email inquiries from potential guests in a timely and respectful manner
  • Greet guests and visitors warmly and make them feel welcome and attended
  • Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
  • Receive and redirect mail, phone calls, packages, etc
  • Ensure that guest spaces and lobby are clean and tidy at all times
  • Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
  • Anticipate guests needs in order to accommodate them and provide an exceptional guest experience

concierge/static guard

  • Viewing CCTV systems 
  • Providing access and inductions to contractors after hours 
  • programming new swipe cards for employes who head misplaced theres 
  • Patrolling the premises  
  • Logging all maintenance issues and reporting to the building manager 
  • Maintaining a professional presence at all times 

concierge

  • Greeted and welcomed all residential tenants with a smile and in a pleasant manner 
  • Announced all personnel seeking entry to the residents via the lobby intercom phone system 
  • Access control and CCTV monitoring to prevent the area being entered by unauthorized individuals 
  • Accepted incoming mail and distributed mail to tenants accordingly using the Building Link software 
  • Authorized access to approved personnel seeking entry to an apartment by using Key Link software 
  • Restricted entry to irrelevant people in the building premises and maintained a safe environment 

concierge

  • Assisting top tier Air Canada’s customers
  • Acting Manager
  • Providing timely and accurate advice and customer service to stakeholders in line with contract and policy requirements.
  • Ability to manage a fluctuating work load and priorities effectively 

concierge /security officer

  • Concierge duties with an emphasis on security. 
  • Experience with Building Management System that incorporates load shredding and security functions.
  • Demonstrated knowledge and experience of Asset maintenance processes
  • Demonstrated knowledge of relevant building standards and ability to interpret drawings, plans and specifications.
  • Client engagement and customer service liaison
  • Ability to take initiative and work with minimal supervision.
  • Maintaining and updating the Booking System and running reports as required.

senior concierge

  • Monitored jobs for Concierge / make sure operation in a smooth condition.
  • Develop all Concierge Department to high standard.
  • Monitored surveillance equipment to prevent unauthorized facility entry on a regular basis.
  • Taking care for in house VVIP. 
  • Arrange tours, taxis, or restaurant reservations for 

concierge

  • Arrange tours, transportation, spa services, golf tee times, boarding passes, restaurant reservations, shows, amenities and floral arrangements.
  • Opened and closed West Paces Condominium services as a Concierge. Conferred with owner in regards to policies, rules and regulations set forth.
  • Delivered packages from postal services to individuals at their place of residence.
  • Took incoming and made outgoing calls, managed paperwork, assisted clients with signing in, and other duties as assigned.

concierge

  • Ehance the client experience and client retention
  • Assist from beginning to end with their financial needs
  • Uncover opportunities that help the client’s get the best product and services
  • Increase NPS score
  • Achieve individual and team sales goals monthly
  • Train new tellers in account opening and daily processes
  • Assist with operations (quarterly, monthly reviews) ( send daily work to virtual branch support) etc…

concierge (pre opening team)

  • Attend to guests’ luggage and ensure enquires are best answered with exacting information.
  • Assist them with reservations, travel options, attraction tickets.
  • Recommendation of the best locations around Malaysia (Entertainment, Dining, Sight Seeing, Historical) doing the unexpected to WOW them.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests.

concierge

  • Assist residents with their questions and concerns.
  • Sort and input mail, packages, and dry cleaning.
  • Greet Residents with a warm smile.
  • Maintain a clean and safe environment for residents.

concierge

  • Greeting guests as they enter the clubhouse, showing guests around the nearest amenities on the grounds.
  • In charge of handling reservations and bookings and everything that a member needed. 
  • Take dining reservations, or making reservations in the restaurants on the grounds. 
  • Assisting in sorting name tags for member events and organizing food for such events

concierge

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders,  or obtain details of complaints.
  • Performs shift change and/or opening or closing duties.
  • Adheres to all company safety and sanitation policies and procedures.
  • Assists other Team Members as needed or when business needs dictate.

concierge

  • Provides assistance to Guests special needs, such as helping those with disabilities.
  • Directs Guests to restrooms, theaters, bars, ATM and other points of interest.
  • Manages informational kiosk and display of event signs and posters.
  • Keeps Managers fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken.

concierge

  • Ensures all financial transactions are correct.
  • Operates credit card, gift card, and cash transactions properly.
  • Accurately calculates change due to the Guest and returns appropriate amount in a timely matter.
  • Maintains the security of a cash drawer and checks it in and out accurately every shift.

concierge/security

  • Monitored and authorized entrance and departure of contractors.
  • Wrote reports of daily activities and irregularities.
  •  Provide information about local features.
  • Monitored and adjusted controls that regulate building systems.

concierge/marketing coordinator

  • Maintained a 95% customer satisfaction rating over two years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability
  • improved customer satisfaction survey results by 25% by providing extraordinary service to guests.
  • Trained 2 new concierges in providing customer service, las vegas entertaining information, Pre-qualify for the timeshare tour. 
  • · Maintained complete knowledge of all hotel features, services attractions, amenities, and locations and hours of operation
  • Made travel arrangements for sightseeing tours and made proper dining and show recommendations

concierge

  • Communication with customers and colleagues from the US, Japan, China, etc. 
  • Complete data entry of shopping patterns in accordance with company procedures to facilitate tailored promotions.
  • Understanding of marketing and global customer service. 
  • Processes admission tickets to Guests.

concierge / move-in and move-out coordinator

  • Greet residents 
  • Log packages 
  • Accommodate requests from residents 
  • Process building paperwork 
  • Coordinate move-ins/move-outs 

concierge

  • Issue room keys and escort instructions to other bellhops.
  • Clean and maintain lobby and common areas, such as restocking supplies etc.
  • Issue Offical Receipt.
  • Receiving guest comments or complaints form, referring customers to managers as necessary.

concierge

  • Communicates Guest questions and/or concerns to Managers when appropriate.
  • Keeps lobby clean and free of clutter.
  • Maintains the cleanliness and organization of the Ticket Counter.
  • Checks for restocking of necessary supplies. Brings all areas up to standard.