c095c421-d301-4892-8560-79541dd29c2a

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

I built my first computer when I was 13 and knew I was obsessed. I looked into investing and starting a business when I was 15. I’m now ready to take my step into the professional world to learn all that I can about managing businesses and working on computers. Every since I built my first computer I’ve been dreaming of the day I can say I haven’t worked a day in my life because I go to work every day excited to fix computers and learn all that I can. 

Employment history

Rohan-Cronin. Elizebethbury, Washington
Jul. 2017 – Present
This was my first self employment experiment and I am quite happy where it has gone. After working for myself doing commercial landscaping I gained the skills required to talk to many people (mainly other business managers), to work out deals, and to sell my service. I invested much of what I got back into the company and learned how to do my best at every job I did.

Senior Computer Tech, Veum, Russel and Heidenreich. Hermistonborough, Pennsylvania
Apr. 2019 – Present
This was one of my two self employment ventures. I’ve always loved working on computers and so I decided to start my own business doing it out of my basement. This led to a lot of happy customers and sealed my faith in my computer repair skills. I would like to pursue a job in computer repair, though, because I feel that I need to gain more experience in a professional environment. I hope to one day open my own repair shop and this will be a great stepping stone. Some of the abilities I have are listed below.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Converse with customers to determine details of equipment problems.
  • Reassemble machines after making repairs or replacing parts.
  • Test new systems to ensure that they are in working order.
  • Complete repair bills, shop records, time cards, or expense reports.

Education

West Institute, Kimikoton, Oklahoma
High School Diploma, Present

Skills

Communication

Computer Repair

Business Management

Sales

Diagnosing Problems

computer tech

  • Reinstalling software programs or adjust settings on existing software to fix machine malfunctions. 

computer tech

  • Multitask when working on projects to ensure prompt and attentive service at all times
  • Testing new systems to ensure that they are in working order.
  • Installing and configuring new equipment, including operating software or peripheral equipment.
  • Calibrating testing instruments.

computer tech

  • Closing tech requests when job has been completed.
  • Fixing technology issues at Dawson and Sunset.
  • Overseeing the daily performance of computer systems.
  • Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

computer tech

  • Setting up printers.
  • Administer CA State Testing.
  • Setup student programs such as Star, MobyMax, and Read180.
  • Making Kaseya tech requests for each technology issue.

computer tech

  • Setting up accounts for Dawson and Sunset.
  • Fixing Apple Devices, Promethean Projectors, Promethean Boards.
  • Troubleshooting all electronic devices.
  • Maintain computer labs in working conditions.

computer tech

  • Creating program accounts for Sunset and Dawson.
  • Password recovery.
  • Setting up laptops for new teachers.
  • Installing wireless configurations to Apple TV devices.
  • Fixing teacher technology issues.
  • Setting up audio for Promethean Boards.
  • Making sure all students and teachers have access to all programs.

computer tech/network server analyst

  • Manage district VOIP Shoretel/Mitel system
  • Monitor and maintain district Uninterruptible Power Systems (UPS)
  • Manage SolarWinds support ticketing (TSR) system 
  • Lead “Help Desk” telephone support technician
  • Desktop/Laptop/Mobile Device Hardware & Software support
  • O365/AD user account management
  • Calibrate and troubleshoot interactive projectors

computer tech

  • Refereed major hardware or software problems or defective products to vendors or technicians for service.
  • Reassembled machines after making repairs or replacing parts.
  • Advised customers concerning equipment operation, maintenance, or programming.
  • Tested new systems to ensure that they are in working order.
  • Maintained parts inventories and order any additional parts needed for repairs.
  • Aligned, adjusted, or calibrated equipment according to specifications.