• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Develop training materials and procedures, and/or train users in the proper use of hardware and software.

• Ask customers questions to properly diagnose the problem
• Walk customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Train users to work with new computer hardware or software, such as printers, word-processing software, and email
• Assist users in installing software