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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

I am a third year full-time student at Kennesaw State University enrolled in the College of Computing and Software Engineering. I am passionate about education, improving my professional skills and improving my community. I believe that customer service roles represent the values of a company. I strive to provide a pleasant experience for both my fellow employees as well as the customers I serve.

Employment history

Computer Repair Technician, Hartmann Inc. North Shantibury, Rhode Island
Jul. 2018 – Mar. 2019
  • Multitasking with 10-20 laptops at once. Identifying problems and damage. 
  • Implementing the correct solution while maintaining productivity. Working in a team based environment.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Mathematics & English Tutor, Data Entry Specialist, McGlynn, Nienow and Schimmel. Haagstad, Ohio
Nov. 2014 – Oct. 2015
  • Taught students ranging from ages 3-17 basic and advanced techniques in math and reading. 
  • Introducing new customers to the learning program. Collecting & recording information for new customers. 
  • Recording & handling all payments for the office 
  • Recording student grades and completion time, Updating and logging new customer information in Excel spreadsheets.

Education

East Metz, South Karoline, Missouri
Bachelor of Science, Computer Science, Present

Skills

Patience with new customers and children

Multilingual

Experience with Cooking

Deconstructing Complex Problems

Clear Communication

Teamwork

Hard-working

Punctual

842e31a9-9f7e-4789-877d-7e067ed85c07

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Passionate about all things computers, I offer 15 years of independent programming experience, ranging from software development to full-stack web development. As a Computer Science student, I am always researching and improving my skills in the ever changing computer tech world, and I’m very confident in my ability to complete any new challenges thrown my way.

Employment history

Computer Repair Technician, Rempel and Sons. New Teodoroberg, Louisiana
Mar. 2020 – Present
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Programmer, Hirthe Inc. Schustermouth, South Carolina
Aug. 2013 – May. 2014
• Maintain a community based website
• Provide software support to customers internationally (chat and email) 
• Monitor company collections and expenses
• Perform implementations, and maintenance on various data systems 
• Develop programs to accomplish specific goals using programming languages including but not limited to: Java, JavaScript, PHP, and MySQL

Education

Northern Koelpin, Maryborough, Alaska
Associate of Applied Science, Computer Science/Computer Programming, Present

South Kihn University, Nicolasbury, Texas
Web Development Front End Intermediate, Nov. 2015

Skills

PHP
Experienced

C++
Skillful

Python
Skillful

HTML
Experienced

Project management
Experienced

Java
Skillful

JavaScript
Experienced

computer repair technician

  • Disassembled computers to perform diagnostics and check for repair needs.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Updated and installed new software, hardware, drivers, and operating systems (Windows, Mac, Linux)
  • Recovered lost drive data on Windows & Mac machines.
  • Securely deleted drive data upon customer request.
  • Disassembled partially obsolete computers for recycling purposes.

computer repair technician

  • Managed Geek Squad check-in and check-out experience for customers
  • Helped find solutions for everyday customer needs
  • Traveled to different homes and offices performing the duties of delivery, installation, repair, and diagnostics for: computers, home theater systems, and appliances
  • Upsold product warranties to customers with hardware issues
  • Kept up to date on all laptop models found in store to provide customer with the best product for their need
  • Purged computers of malware

computer repair technician

  • Diagnose and resolve complex issues with PC hardware and associated peripheral IT equipment.
  • Provide connectivity to, and troubleshoot issues on, Local Area Networks (LAN) and Wide Area Networks(WAN), including installation of network cabling.
  • Assist customers to understand and address IT issues and problems experienced.
  • Work with a variety of COTS and custom-programmed software applications to address functionality issues and errors.

computer repair technician

  • Successfully diagnose and repair difficult and unique problems.
  • Clearly communicate and translate field specific jargon to help customers understand malfunction.
  • Create unique and one of a kind websites specializing in design and productivity.
  • Install and perform minor repairs to hardware and software following design or installation specifications.

computer repair technician

  • Troubleshoot systems and work with customers to determine needed hardware or software changes. 
  • Disassembled system on-site to diagnose and make selected repair.
  • Tuning the device by uploading new software.
  • Install well-functioning LAN/WAN and other networks and manage components (servers, IP’setc.)

computer repair technician

  • Tested hard drives and RAMs to see if they would be functional in a repaired computer
  • Kept track of what computers and accessories were leaving the company and what we were receiving 
  • Installed different versions of Windows into refurbished computers
  • Lifted boxes full of computers, wires, etc. into its designated rack

computer repair technician

  • Receive in computers from companies in order to diagnose and repair. 
  • Document all fixes in system.
  • Set up servers for organizations such as AT&T, Verizon, and the Baltimore Ravens. 
  • Inventory all parts.

computer repair technician

  • Receive broken devices from stores and customer returns for diagnostics and repair. 
  • Do inventory of all parts and devices received.
  • Reinstall operating systems, fix 3D printers, fix hardware and software related issues. 
  • Received Apple Certification, HP, and Dell certification. 

computer repair technician

  • Installing software or hardware
  • Maintaining and repairing equipment
  • Troubleshooting different computer issues
  • Determining and installing appropriate security measures
  • Configuring computer networks
  • Providing technical support in the center or via phone or email

computer repair technician

  • Assembled computers parts & performed diagnostics on PCs to troubleshoot problems
  • Refurbished PC’s , Laptops and practiced in reprogramming for PCs and Laptops
  • Organized computers in warehouse, updated their records, and reported to the supervisor 
  • Contact customers to inform them that their device is ready for pickup.

computer repair technician

  • Reassembling machines after making repairs or replacing parts.
  • Debugging a range of windows operating systems (7,8, and 10 mostly)
  • Ordering necessary parts to complete repairs from online retailers
  • Consulting with customers to help them build high end gaming computers. 
  • Taking down the problems customers were experiencing for later use in providing the needed repairs. 
  • General maintenance of CPUs, and GPUs (application of thermal paste, resetting the gpu heat sink with copper shims, installation of cooling systems etc.) 

computer repair technician

  • Receive devices from several school districts in Ohio to diagnose and repair.
  • Order parts from manufacturers and vendors for replacement.
  • Provide quotes to schools for repairs.
  • Clean out schools technology departments and help set up new devices. 

computer repair technician (industrial training)

  • Diagnose and repair malfunctioning company computers, analyze underlying issues ranging from software curroption, user-error, hardware failure and malware
  • Perform system upgrades, hardware and software installation
  • Install and perform  repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain parts inventories and inform staff of any additional parts needed for repairs.

computer repair technician

  • Resolved virus and malware issues.
  • Installed software and operating systems on company computers.
  • Set up and configured hardware and software on company equipment.
  • Restored data, operating systems, files, documents and drivers.
  • Built and repaired computers.
  • Managing customer relations.