• Create and maintain account’s engagement  
• Manage, filter and select campaigns that most fit the page concept
• Increase the amount of followers
• Plan content creation along with the company owners  

• Direct the hiring, training, or performance evaluations of staff and oversee their daily activities.
• Manage leasing of all vacant units.
• Managed annual Owner and State audits of files.
• Completed and posted bills, rents and deposits, and made daily bank deposits
• Oversee the maintenance and repair of all work orders ad unit turns.
• Set goals and deadlines for the staff.

• Manage the moderation team for their respective categories.
• Prepare weekly reports on category activities
• Prepare weekly reports on staff activities
• Direct contact with CEO to support business development of Utopian

• Responsible for brand development and growth across digital platforms using paid and non-paid channels
• Managing client relationships and cross functional stakeholders for business growth and identifying market trends for potential growth segments.
• Plan and sustain brand identity while maintaining goodwill and mutual understanding between the organization and its community
• Restructuring role of community management and streamlining day to day processes through new ideas
• Managing community database and email marketing campaigns
• Handling of social media marketing and content writing
• Define project deliverable, business KPIs and ensure timely delivery

• Business Development: Partnered with Sales & Marketing team to deliver optimal hub occupancy level, ensured quality and accuracy of data in Sales CRM
• Invoicing and Accounting: Ensured overall Invoice accuracy, ensured Accounts receivable at hub level is in control, maintained hub MIS, managed monthly budgeting, managed monthly P&L
• Hub Operations: Handled member conflicts, ticketing, change management of policy communication, communicated the monthly hub report to the founders of the company, managed and Streamlined Business Operations at the Hub level
• Strategy: Devised strategies and Implemented Business Processes, whilst generating revenue as per the set business model, ensured retention at the hub by understanding client requirements
• Corporate Relationship Management : Instrumental in onboarding a few corporates for tie-ups and partnerships. Key point of contact for few media contacts, corporates like Innerchef, Faasos and OYO
• Marketing: Handled Marketing campaigns for the brand and events (proprietary and partnered) organized at regular intervals, Executed projects to increase the market outreach, Worked on Brand Visibility, Networking with Partners and creating means to work in collaboration across multiple markets and industries
• Community Management: Built and maintained relationships with entrepreneurial networks, organizations, mentors, incubators, etc (UPGlobal, TiE, NASSCOM, Hacks/hackers, etc) and with startup service providers (Design, Legal, PR, etc)

• Communication of product information to customers relating to new features, adoption, service interruptions (planned and unplanned), and legacy product ‘end of life’ programme communications.
• In collaboration with Support and Product development teams, produce educational resources including documents and video walk-through guides to enhance enhance customers’ ability to ‘self-serve’ meaning their service can continue uninterrupted.
• Launch of Brightpearl Community forum drawing in collaboration with customers, strategic partners, and staff from across the business where collaborators can get information and seek advice on Brightpearl-related issues.
• Writing and maintaining Brightpearl’s presence on 17 third-party software review sites and app store listings to attract potential new business. 
• Monitoring social media channels, identifying customer complaints and responding in a timely and professional manner.
• Launch, maintenance and support of Net Promoter Score (NPS) customer feedback scoring, including analysis and stakeholder reporting.
• Host of YouTube best practice videocast series sharing best practice guidance and thought leadership with mid-sized and enterprise class merchants.

• Handling the meetups, conferences and events of various women entrepreneurs across Ahmedabad. 
• Manage the social media profiles and created content as per requirements.
• Attend entrepreneurial meets and pitch regarding the work community has been doing
• Producing digital content for the community

• Prepare or edit organizational publications for internal and external audiences, including employee newsletters and advertisement
• Manage the community of Arda by clearing up their queries 
• Promote the project on telegram
• Prevent spammers from the group

• Ownership of all internal and external Brightpearl-related online communities and product review sites/app stores.
• Improvement of customer product feedback mechanisms.
• Maintenance and support of Net Promoter Score (NPS) customer feedback scoring, including analysis and stakeholder reporting.
• Social media competitor analysis.
• Incorporation of upsell and adoption programmes into regular customer communications.
• Host of YouTube best practice videocast series for mid-sized and enterprise class merchants.

• Manage the various communities in the games that CSL offers such as League of Legends, Counter-Strike: Global Offensive, Rocket League, Dota 2, Fortnite, and NBA 2K. 
• Direct the hiring, training, and tasks of the community staff while overseeing their day to day activities. 
• Advertise and manage promotional campaigns. 
• Plan events with universities that participate in our leagues. 

• Received and processed resident payments, and updated system accounts with latest information.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Resolved tenant issues quickly and increased tenant retention by 80%.  
• Streamlined operations by communicating efficiently with clients, keeping meticuous records, budget management and internal collaboration.
• Evaluated property conditions and recommended improvements.
• Contacted the correct individuals to perform repairs and maintenance so that issues were immediately resolved.

• Project Management: Worked on a number of projects with the founders of the organisation – ERP Implementation in the premises(communicating with the various departments and trying to figure out if ERP was a good thing to go ahead with), changing the training module of the new joinees as the earlier one had become redundant (developing strategies on classroom training modules and delivering some sessions on the same, etc).
• Market Research: Led market research on coworking spaces across Delhi NCR to understand competition every quarter
• Event Management: Led events to execution. Manage the local events calendar and ensure a constant flow of events. Create and manage outreach channels (social media, mailing list, etc) to spread the word about all the 91springboard initiatives especially events
• Sales and Marketing: Introduced 91springboard coworking and other services to entrepreneurs who visit the hubs. Maintained trackers and periodically reported data to the team, Local Marketing, in the process of boosting our presence, creating partnerships in the local community, managing the city Facebook and Instagram page completely from deciding what content goes on the page and posting about event updates from across all the 4 hubs.  
• Training: Trained 4 people and indirectly managed them, fostered teamwork, dealt with conflicts, organized daily huddles ( one on ones and weekly catchups ), constantly motivated them so that they could achieve efficiency and also give them constant feedback for their improvement. 

• Provide investors with guidance on how to buy the shares or in resolving escalated complaints or disputes
• Research for new potential ICOs , rate them using the spreadsheet designed by ICOIH
• Negotiate contracts with venture capitalist for more bonuses
• Greet large investors and determine whether they should be given access to special deals
• Raised over million dollars in total (crowd funding) 

• Grow a beauty brand community through an engaging social media campaign
• Monitor campaign performance using SoTrender and Bit.Ly
• Track and analyze brand and competitor data to create monthly reports that verify the success of engagement, outreach, and campaigns
• Resolve requests, concerns and/or complaints in a timely and courteous manner

• Establishes workflows for requesting, creating, editing, and publishing social media content and communications (including real time implementations)
• Manage social media campaigns including day to day activities thru posting, writing editorial, promotions with unique, fun engaging content (Telegram, intagram and facebook)
• Work closely with PR and marketing on social marketing content plans and execution, including creative assets and text for social and branding communication
• Seeking out and engaging content creators and content partners whose voices fit our mission, tone, and content needs 
•  Spearheading & executing social media plans for all content 
•  Monitoring SEO, tags, titles, etc for all content 

• Moderate discussions
• Answer Community Queries
• Weed out toxicity from trolls
• Identify and block spammers and scammers 
• Share Community content, news, announcement and delete useless/repeat content 
• Conduct AMA Sessions & Bounty programs for Community

• Create content for socialmedia networks (Photos, Banners, etc)
• Use instagram, Twitter, Facebook and uploads photos, videos for Social Media.
• Schedule social networks by day and hours.
• Active monitoring and listening.

• Responsible for the day to day operations and reporting for a 224 unit community in Tucson.
• Maintained occupancy while major new road construction was being completed.
• Marketing and outreach to Davis Mothan base and Pinal County Air Park to fill corporate units with International Pilots.
• Posts social media content across different platforms (Facebook, Instagram, Twitter, YouTube)

• Formulated, directed and coordinated with company heads in marketing activities and policies to promote their products and services.
• Worked with advertising and promotion managers.
• Conducted economic or commercial surveys to identify potential markets for their products or services.
• Advised business owners on local, national, or international factors affecting their selling of products or services.

• Create and distribute online promotional material.
• Create and maintain a database of customer accounts.
• Responds to queries in different social media pages
• Coordinates with client for finalizing schedule of content plans

• Создание площадок для коммуникации.
• Привлечение новых членов сообщества.
• Генерация и управление контентом.
• Создание, структурирование и систематизация веток обсуждения.
• Комментирование событий, презентаций, акций, новых продуктов компании.
• Проведение онлайн-мероприятий.

• Interacted with high profile accounts to maintain good relationships 
• Establish processes for user acquisition growth 
• Manage and engage with community to assure satisfaction with product
• Created and executed marketing campaigns with influencers to promote website 
• Coordinated with engineering team to translate needs of the users 

•  Creating content for gaming communities (Facebook, vk.com, ok.ru)
• User support, moderation
• Writing Tech-Tasks for technical department and designers (JIRA)
• Assisting game designers with different small tasks about gameplay changes (using JIRAConfluence)
• Collecting and systematization of weekly reports and feedback about communities
• Participation in QA and testing of new game projects. 

• Creating content and managing pages in social networks (Fb, Twitter)
• Managing communication with followers, monitor queries Suggesting and implementing new features to develop brand awareness
• Content creating and managing pages in social networks (Fb, Twitter, Reddit, BitcoinTalk, Telegram)
• Creation and maintenance of threads on forums, warming up of activity, replying to questions and comments
• Developing a content plan
• Monitoring on competitor activities within social media
• Adaptation of PR & blog materials for publication in social media

• Oversee the day-to-day operations for 316 units. 
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Provide accurate information to a community over over two hundred thousand members on a daily basis.
• Source all information and authenticate the accuracy of the information to provide quality content and news.

• Managed a team of 800+ psychologists, psychotherapists, life coaches.
• Conceptualized and executed expert of the week campaign. Piloted this program and increased the engagement. 
• Initiated training program for the experts.
• Designed strategies for expert engagement and their incentive program.
• Designed the demand and supply plan for the expert-customer interaction.

• Guiding the in game moderation team
• Assisting the Community through support tickets
• Recruitment of new moderators
• Training new moderators

• Handled all aspects of community management and organization including welcoming new members, processing applications, coordinating events with not only the local community but affiliated communities worldwide and working directly with company representatives for officially sponsored local events on a global level.
• Developed innovative programs and activities based on analysis of community needs and interests
• Develop or maintain internal or external  Web sites, social media and chat forums.
• Served as customer service rep and help desk/support analyst for a variety of apps and tools related to community communication and game interaction, including working closely with developers to address user issues and ensure efficient communication between the developers and users that was also easy to understand.
• Addressed and resolved community problems and complaints in a tactful and timely manner
• Other responsibilities include design and creation of merchandise, marketing, promotion, production and sales of merchandise

• Establish and maintain relationships with businesses and initiate collaborative partnerships.
• Maintain the P&L of the hub
• Handle the entire accounting/financing related to the hub involving invoicing, expense reports, other credits etc.
• Organized big scale events for startups and investors networking. (end-to-end planning)
• Designing strategies to improve/increase the retention rate of the customers.
• Designing event plans for networking/knowledge-sharing for startup co-founders.

• Assisted with the creation, conception and presentation of social media strategy and integrated marketing campaigns of brands including Onga Nigeria, Cowbell, Loya Milk and MidelManagement
• Created and maintained the content calendars including writing Facebook Status updates. Used tactical offers and promotions to help drive online sales while effectively monitoring trending themes to enable better content creation, engagement and manage client relationships to the highest standard
• Reviewed user generated comments and posts in a quick and timely manner. Responded to comments, when appropriate in order to foster a positive community and add value to the user’s experience
• Worked with project managers to develop and execute effective project plans including Onga National Campus Cooking Competition and launch of cowbell coffee