9652ebad-abb7-47ab-b5bc-08b9bb75332f

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Sales & Marketing Manager with experience of 4+ years in the industries like US IT Recruitment, Real Estates, BPO industries. Experience in the areas of business and sales channel development.  Passionate, results-driven leader with a deep technical understanding and strong ability to identify, cultivate, and maintain strategic relationships with stakeholders and clients to achieve company-wide goals and objectives.

Employment history

Community Manager, Hoppe, Walker and Tillman. Hilpertburgh, West Virginia
Dec. 2019 – Present
  • Managing a community with multiple clients from different zones
  • Managing ground staff to front desk employees.
  • Implementing new ideas to accusation of new walk- ins
  •  Arranging and keeping upto date stock of the inventories. 
  • Taking Sales calls, meeting clients.
  • Developing relationship with Channel Partners
  • Managing a 4500 sqft floor of commercial Co-working space with 27 different clients from different back grounds like KPO, LPO, BPO, MNC’s, Developer Firms etc.
  • Reporting directly to the CEO for timely and smooth work
  • Customer orientation and solving clients problems quickly for long term business relation.  
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Sales Manager, Watsica Inc. Rohanborough, Oklahoma
Sep. 2018 – Oct. 2018
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
  • Interview clients to determine what kinds of properties they are seeking.
  • Coordinate appointments to show homes to prospective buyers.
  • Answer clients’ questions regarding construction work, financing, maintenance, repairs, and appraisals.
  • Investigate clients’ financial and credit status to determine eligibility for financing.
  • Supervise agents who handle real estate transactions.
  • Maintain awareness of current income tax regulations, local zoning, building and tax laws, and growth possibilities of the area where a property is located.
  • Handle customer complaints and take appropriate action to resolve them.

Business Development Executive, King Group. Port Ricky, Ohio
Mar. 2016 – Feb. 2017
  • Responsible of handling IT requirements from Tier – I vendors as well as Tier – II vendors 
  • Sell Bench Candidates including CPT, OPT, H1B, GC & USC
  •  Understand IT requirements of clients as well as IT resource needs and deliver qualified consultants 
  •  Sourcing and screening potential IT candidates from effective usage of Internal Systems / Database, Job Portals, Postings and Networking within time frame 
  •  Maintain the database of candidates along with all follow-up related information
  • Posting vacancies on portals. Match the profile of the candidate on technical grounds
  • Responsible for negotiation, paper work validation and closed candidates for assigned requisitions.
  • Responsible for editing and formatting resumes matching consistency and giving visual and technical perfection to them for presenting it to clients.
  •  Maintaining Candidate/Vendor relation on the progress of submittals made, Interview Coordination and taking care of the joining formalities, background checks, references, coordination with internal accounting team and for timesheets, etc.  

Education

East Hawaii Institute, Durganstad, Colorado
BBA, Commerce, Jan. 2015

North Kub College, Port Ronnie, Oregon
High School Diploma, Arts, 2012

South Torp, Durganview, Tennessee
High School Diploma, 2010

Skills

Communication Skills
Experienced

Problem Solving
Experienced

Vendor Management
Experienced

Job Portals
Experienced

Real Estate Sales
Experienced

Customer Satisfaction
Experienced

Interview Coordination
Experienced

Marketing
Experienced

Screening
Experienced

Bench Sales
Experienced

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Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Possessing excellent communication skills. Dedicated, results-oriented with an entrepreneurial mindset and over 3 years of success in the areas of computer technology and operations management, new business development, brand health evaluation. Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets.

Employment history

Community Manager, Kautzer-Johns. New Valery, West Virginia
Mar. 2018 – Jun. 2018
  • Formulated, directed and coordinated with company heads in marketing activities and policies to promote their products and services.
  • Worked with advertising and promotion managers.
  • Conducted economic or commercial surveys to identify potential markets for their products or services.
  • Advised business owners on local, national, or international factors affecting their selling of products or services.

Head Intern, Osinski LLC. West Pedroside, New Mexico
Aug. 2016 – Nov. 2016
  • Schools and college’s web page development.
  • Developed and implemented procedures for ongoing web site revision, using accepted notations from faculty and Principal.
  • Provided technical support to senior staff or clients.
  • Helped Develop and document database architectures of clients.

Education

Eastern Ratke, Port Jerroldhaven, Minnesota
Bachelor of Arts, History, Economy, Politics -, Present

Kuphal Institute, Willettefort, Illinois
Science, Sep. 2013

Additional information

Accomplishments

Languages

English

Kannada

Hindi

Skills

Project Coordination

C++, Python, Java

Customer Relation/ People skill

Team Management

Communication Skills

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Andrew Smith

Professional Summary

Dedicated employee offering over 23 years of consistent career progression in the areas of management and multi family housing.and warehouse management for a multi-million-dollar, global enterprise.  Expert in ensuring operational efficiency.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Employment history

Community Manager, Hoppe-Kutch. East Savannaville, Hawaii
Mar. 2017 – Aug. 2017
  • Generated financial statements and facilitated account closing procedures each month.
  • Created periodic reports comparing budgeted costs to actual costs. Compile, and prepare reports, manuals,  or other information required by management or governmental agencies.
    Reviewed all applications to make sure all applicants qualify income
    credit and background for tenancy.
  • Enter rents and deposits then  make bank deposits daily.
  • Arrange for necessary maintenance or repair work.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Maintain accurate and complete resident files and  records as required by state agency, company policies and owner requirements.
  • Recruit, interview, and hire staff.
  • Supervise, train, and direct professional staff.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Community Manager, Sawayn, Daugherty and McKenzie. East Kacey, New Mexico
Oct. 2010 – Dec. 2013
  • Generated financial statements and facilitated account closing procedures each month.
  • Direct the hiring, training, or performance evaluations of staff and oversee their daily activities.
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Rent properties or manage rental properties.
  • Submit delinquent accounts to attorneys or outside agencies for collection.
  • Manage leasing of all vacant units.
  • Managed annual Owner and State audits of files.
  • Completed and posted bills, rents and deposits, and made daily bank deposits
  • Oversee the maintenance and repair of all work orders ad unit turns.
  • Set goals and deadlines for the staff.

Education

West Michigan Institute, Donnellyborough, West Virginia
Housing Credit Certified Professional (HCCP), Sep. 2016

Northern Turner, Lehnershire, New Jersey
Accredited Residential Manager (ARM), Jul. 2016

South New Mexico University, Willberg, Georgia
Fair Housing Certificate, Mar. 2016

Eastern Ondricka, North Francinamouth, Vermont
High School Diploma, Business, Jan. 1978

Accomplishments

Other

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Operations Management








Team Builder








Decisive leader








Adaptable








Conflict Resolution








Strong public Speaker








b4c57146-fbed-4dcb-84d9-88504a32586f

Andrew Smith


287 Custer Street, Hopewell, PA 00000

[email protected]

(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Also known as Deathwing in the online community, have over 5 years’ experience in Gaming, Streaming, Community Management, Community Interactions and PR.

Employment history

Public Relations Manager, Koepp-Koch. Swaniawskishire, Minnesota
Jan. 2019 – Present
After being promoted to PR Manager of Utopian while most of my duties were the same, there were additions.

  • Manage social channels for Utopian
  • Oversee, manage and handle the recruitment of the newly created VIPO (Very Important Project Owner) Club this club consisted projects that have importance in the open source ecosystem.
  • Work with CMO, CEO and the Operations Manager to ensure our platform is running smoothly.
  • Prepare reports for VIPO
  • Develop VIPO Club

Community Manager, Ward-Dicki. Darellshire, Utah
Feb. 2018 – Mar. 2018
As the Community Manager of Utopian, my duty was to serve all the customers who used our platform to contribute to open source projects.

  • Manage the moderation team for their respective categories.
  • Prepare weekly reports on category activities
  • Prepare weekly reports on staff activities
  • Direct contact with CEO to support business development of Utopian

Moderator – Turkey, Hamill-Sipes. North Alphonso, North Dakota
Dec. 2017 – Jan. 2018
  • Manage Turkish players on social media platforms for Clapfoot.
  • Create guides in Turkish for players to adapt to the game more easily.
  • Serve as a liaison between the developers and the community in general.
  • Manage Clapfoot’s in-game community, ensuring no rules are being broken.

Administrator, Predovic LLC. Nolanside, North Dakota
Oct. 2017 – Nov. 2017
  • Manage active tournaments and matches that take place in FACEIT platform for various different games such as DotA 2, CS:GO and League of Legends
  • Assist customers (players) with their matches, FACEIT accounts, technical issues regarding FACEIT products.
  • Monitor the status of the active servers, handle the transition to a new server if there is an issue with one.

Education

The Lang Academy, Dietrichville, Maryland
Bachelor of Social Sciences and Humanities, American Culture & Literature, Present

Skills

Community Management

Human Resources

Marketing

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

An enthusiastic individual who is eager to learn and consume knowledge. Looking forward to utilizing my skills and knowledge gained through education and experience to assist organizations in driving business growth.  

In my last role, proud to have been a part of a team and community with the highest NPS score in the organisation. 

Employment history

Senior Community Manager, Gerhold LLC. North Leta, Wisconsin
Jan. 2018 – Present
 
  • Directly managed, conceptualized and executed over a 100 community centric events. 
  • Owned, designed and managed the city level newsletter with a readership of over 12,000 members with an open rate of 21.89% and click rate of 5.07%
  • Responsible for community development and engagement at a hub with the highest NPS score in the organization. 
  • Managed and helped over 50+ accounts grow by identifying their learning and development needs. 
  • Conceptualized and led a brand building activity for a new hub launch. PechaKucha brought in a footfall of over 300 people.
  • Coaching community managers and inducting them into the company culture. 
  •  Nurturing and converting potential lead, maintaining the sales pipedrive hygiene and actively working on churn risk analysis. 
  • Managing online community forums and driving engagement. 

Business Development Intern, Johnston-Lakin. Milesstad, Oregon
May. 2016 – Jun. 2016
  • Understanding the needs of existing clients and helping them with future expansion plans. 
  • Acquiring new clients and onboarding them into the system 
  • Researching, drafting and designing proposals for clients. 

Social Media Marketing & Content Writing Intern, Okuneva and Sons. Port Nanceystad, Kansas
Jan. 2016 – Feb. 2016
  • Conducted researches to determine which of the product’s selling features should be promoted. 
  • Understanding the ongoing problems of the target market to write articles on them. 
  • Wrote to customers in their terms and on their level of understanding enabling the sales message to be readily received. 
  • Edit or rewrite the existing copy as necessary, and submit copy for approval by supervisor. 
  • Responsible for creating content and marketing strategies for social media. 

Business Development Intern, Gleichner-Gleason. North Darby, Illinois
Jun. 2015 – Jul. 2015
  • Establish relationships with partners and onboard them into the system during the infancy stage. 
  • Compile lists describing product or service offerings.
  • Create and maintain a database of customer accounts.
  • Present drafts and ideas to clients.
  • Managing the website backend. 

Education

West Franecki, Diegobury, North Dakota
BBA, Marketing, Aug. 2014

Skills

Relationship Management
Experienced

Event Management
Experienced

Sales
Skillful

Community Engagement & Building
Experienced

community manager

  • Create a digital content in order to attract customers.
  • Take in charge the clients needs.

community manager

  • Creating content for gaming communities (Facebook, vk.com, ok.ru, my.mail.ru)
  • User support, moderation.
  • Writing Tech-Tasks for technical department and designers.
  • Work with Adobe Photoshop (creating art for fanpages).
  • Filling of statistics about communities
  • Participation in QA and testing of new game projects.

community manager

  • Set and implement social media and communication campaigns to align with marketing strategies.
  • Provide digital content for social media accounts.
  • Respond to comments and customer queries in a timely manner.
  • Monitor, track and report on feedback and online reviews.

community manager

  • Plan and prepare advertising and promotional material to increase visibility of brand and sales of products, working with customers, management, sales and advertising agencies.
  • Gather and organise information to plan marketing campaigns.
  • Confer with executives to discuss topics such as contracts, selection of advertising media, or product to be advertised.
  • Coordinate activities of departments, such as executives, graphic arts, media, and software development. 
  • Represent company across all digital media and online communities. 

junior community manager (samsung levant, careem iraq)

  • Moderating various communities and especially Iraqi community online on social media platforms.
  • Bringing local and national brands closer to the mentality and needs of the Iraqi community, to serve them better.
  • Creating always-on content that speaks to the crowd better, in it’s local sense and trending topic.
  • Comprehensive social media reporting and studies to measure the brand’s success in reaching their KPI’s and. Also, weekly and monthly reporting, to show brand’s stance in the market and progress. 
  • Prepare necessary strategies for product launch as well as brand awareness as part of the Iraq communication for Samsung.
  • Contact and establish relationships with third-party organizations and groups such as production houses, event planners and PR agencies.
  • Planning and organizing events for influences to help build connections with the brand and enhancing it’s image.

community manager

  • Provide indirect service and support to fans or clients, such as handling customer service issues, conducting a needs evaluation, or resolving complaints. Answering comment and analyze costumers needs.
  • Searching for new sources to post backlinks
  • Working closely with SEO specialists to promote a company’s website on different platforms
  • Working with SEO tools

community manager

  •  Managed entire center, staff, vendors and client relationship for smooth business
  • Responsible of center sales revenue.
  •  Controlled center aging / bed debts & business development. 
  • Continuously analyzing competitors, their link building strategies

community manager

  • Helped build the company’s online presence by setting up Facebook, Instagram and Twitter channels.
  • Acquired the first 8 members in the first 3 months to occupy the co-work space.
  • Ran over 14 events in the space engaging various partners such as Mum’s Village, Startup Grind Nairobi, Village Capital to improve brand awareness.
  • Designed the company’s initial website to improve online presence.

community manager

  • Manage content writers and edit their articles based on the requirements provided by Toppr.com.
  • Manage and check the writers’ invoice and process their payments. 
  • Make everybody in the community feel good 😉
  • Reporting on the progress

community manager

  • Developing the strategy of the forum promotion to drive qualified traffic and increase the number of registration on the company’s forum
  • Building and managing the company’s profiles on forums, blogs, social networks
  • Promote products in online communities through weblogs discussion-forum, and platforms (Medium, Quora, Reddit, Blogspot, etc) 
  • Managing online reviews across the company’s profile by responding to reviews
  • Monitor topics, blogs, and resources that the company’s target audience reads
  • Set tasks for content writers
  • Build and maintain relationships with website owners, bloggers, etc

community manager (admin)

  • Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal development and adjustment.
  • Consider and evaluate customer and employee satisfaction.
  • Answer support
  • Assign technical problems in Jira to development team with good instructions how to reproduce the issue
  • Remove bad / strange apps users and comments
  • Send payout for testers
  • Add new devices for database list

community manager

  • Compose images of products, using camera and use of photo or video editing software.
  • Coordinate marketing activities working with advertising and promotion in different platforms.
  • Create designs, concepts, and sample layouts based on principles of design concepts.
  • Develop graphics and layouts for product illustrations, social media platforms.
  • Community manager, social media design, marketing and recruitment.

community manager

  • Developed company’s social media and online communications strategy, encompassing website, email, newsletter, Twitter, Instagram and Facebook.
  • Set strategy and managed partnerships for over 200 brand and race clients, including the BibRave and Rock ‘n’ Roll ambassador programs.
  • Oversaw and directed 300 ambassadors and their social media and blog content to ensure success of brand and race marketing campaigns.
  • Managing online community forums and driving engagement. 

senior community manager

  • Directly managed, conceptualized and executed over a 100 community centric events. 
  • Owned, designed and managed the city level newsletter with a readership of over 12,000 members with an open rate of 21.89% and click rate of 5.07%
  • Responsible for community development and engagement at a hub with the highest NPS score in the organization. 
  • Managed and helped over 50+ accounts grow by identifying their learning and development needs. 
  • Conceptualized and led a brand building activity for a new hub launch. PechaKucha brought in a footfall of over 300 people.
  • Coaching community managers and inducting them into the company culture. 
  •  Nurturing and converting potential lead, maintaining the sales pipedrive hygiene and actively working on churn risk analysis. 

community manager

  • Created periodic reports comparing budgeted costs to actual costs. Compile, and prepare reports, manuals,  or other information required by management or governmental agencies.
  • Respond to customers in a timely manner
  • Build relationships with customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends 

community manager

  • Set, plan and implement social media and communication campaigns and strategies
  • Provide engaging text, image and video content for all social media and professional accounts
  • Respond to customers in a timely manner
  • Monitor, track and report on feedback and online reviews
  • Organize and manage events to boost brand awareness
  • Coordinate with Marketing, PR and Communications teams 
  • Liaise with Development and Sales departments

community manager

  • Monthly content calendar development for social media platforms (Facebook, Instagram and Snapchat) and website.
  • Analytics report for social media performance, campaign results and sales.
  • Creative ideas for communication campaigns and workshops with influencers or artist.
  • Community management.
  • Video creation and editing
  • Leading weekly team meetings for digital content.

community manager

  • Maintaining a productive relationship with members and making work better for them by either providing reasonable solutions within the agreed timeline or by making the right connections.
  • Building a relationship by understanding the company and helping pair solutions to their problems.
  • Building a relationship with individual members to help them network, collaborate and develop meaningful work relationship.
  • Timely communication to respective members’ on ticket resolution.
  • Troubleshooting Member issues
  • Checking for future needs and problem-solving.
  • Managing changes on the invoice due to fluctuations in the type of membership and/ or change in a number of memberships and or other needs.

community manager

  • Worked with clients on developing their content and social media strategy
  • Corresponded with online customers via electronic mail, live chat, or . social media to address questions or complaints about products, policies, or shipping methods.
  • Understanding the community and aligning the same with events whenever necessary. 
  • Looking timely into residents issues and resolving them.

community manager

  • Manage the Facebook page for Diana Bagrationi Foundation
  • Attend events to assist in fundraising for charity
  • Stage Crew (Assist the performers, prepare the stage equipment, work with the tech)
  • Camera Crew (Record the performances, interview people, gather footage for later clips)
  • Develop and update the website for the organization

community manager

  • Guided tour.
  • Resident Introduction.
  • Be in Sync on any escalated issue with the central team. 
  • Conducting 2 events on a monthly basis and celebrations whenever needed.

community manager

  • Moderated the Quickfire Games Steam forum page
  • Answered customer/user questions
  • Other tasks as assigned
  • Follow up on payments.

community manager

  • Assisted with the creation, conception and presentation of social media strategy and integrated marketing campaigns of brands including Onga Nigeria, Cowbell, Loya Milk and Midel Management
  • Used tactical offers and promotions to help drive online sales of the new Onga seasoning cube
  • Helping to get familiar with the App.
  • Sharing on all required details of payments. 

community manager

  • Managing the Manpower- Housekeeping and security.
  • Vendor management for all sort of repair and maintenance.
  • Handle day to day operations of the property.
  • Managing the upkeep of building- hygiene, repair and maintenance.
  • Conducting move-in and move-out of residents as per SOP’s.
  • Property Audits.
  • Resolving resident’s issues.

community manager

  • Day to day supervision and execution of social content production, content strategy and social media management
  • Leading, managing and implementing always-on cultural content plans 
  • Organising and developing creative briefs
  • Deep-dive into social media analytics to understand why certain content performs better than the rest to provide actionable insights for our clients backed by social data
  • Keeping the agency informed of updates and innovations from the world of social and supporting teams across the wider business, to deliver social strategies
  • Devise and implement crisis management strategies 
  • Research and implement global media opportunities to ensure clients are at the forefront of innovation