9ecf3ba3-9786-4f70-a896-044af3300445
Andrew Smith
287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000
Professional Summary
Skilled at problem solving and conflict resolution. Adept at handling confidential and
/or sensitive information. I have a high learning capacity and open to new opportunities. I have worked in high stress scenarios and able to problem solve and can defuse difficult, dangerous situations. Technician and dispatch has helped develop communication and time management. As a pharmacy techinican, I was promoted to a senior technician. Within the police department, I was given the role to be a CTO for new hires and also, have had letters written to my chief on my job role and the duties I perform.
/or sensitive information. I have a high learning capacity and open to new opportunities. I have worked in high stress scenarios and able to problem solve and can defuse difficult, dangerous situations. Technician and dispatch has helped develop communication and time management. As a pharmacy techinican, I was promoted to a senior technician. Within the police department, I was given the role to be a CTO for new hires and also, have had letters written to my chief on my job role and the duties I perform.
Employment history
Communications Officer, Turcotte Group. Renaldoport, Illinois
May. 2017 – Present
- Performs a variety of dispatching duties for emergency and non-emergency calls
- Dispatches police to calls for service; and transfers non police calls to the appropriate center
- Provides assistance to the general public for non-emergency calls
- Maintains patrol units within the CAD system, communicates with patrol via radio, maintains status and locations of all patrol units
- Monitors all radio frequencies for assistance if needed by law enforcement
- Logs all pertinent radio traffic into CAD system
- Retrieves and inputs information from state, county, local and national computer networks regarding wanted, stolen, missing and other related information; relaying information important to patrols units when needed
Certified Pharmacy Technician, Romaguera, Crist and Boyer. Delsieview, Arizona
Sep. 2013 – Dec. 2014
- Maintained, organized inventory and regulatory paperwork
- Processed and prepared prescriptions for 2000 volume per pharmacy week
- Performed data entry
- Resolved insurance rejections
- Provided customer service
Education
West Kansas University, Raymundobury, Massachusetts
GED, Basic
Skills
Independence in project management
Skillful
Multitasking
Expert
Communication and Radio
Experienced
Data Entry
Experienced
Knowledge of Emergency Dispatching Services
Experienced
Make sounds decisions using all available information
Experienced
Operate two-way radio and telephone equipment
Experienced
communications officer
- Support the regional communications team in targeting messages to key online audiences and using social media tools to measure the success of digital campaigns
- Explore innovative approaches to sharing Oxfam India’s content on digital and multimedia platforms
- Lead content for annual reports and produce monthly internal newsletter
- Monitor and address reputation risks online
communications officer
- Assist in the creation of collaterals for internal and external communication
- Conceptualize and produce creative multimedia content
- Prepare and maintain the regional and international online editorial calendar respectively
- Manage and identify key online influencers for Oxfam India’s campaigns
communications officer, african continental free trade area unit
- Study the objectives, promotional policies, to develop public relations strategies that will influence public opinion on the AfCFA.
- Communication of informational programs to keep stakeholders informed of the development of the AfCFTA; Members Stakes, Regional Economic Communities, Private sector, and civil society.
- Establish or maintain cooperative relationships with representatives of the AU Members States, Strategic partners, Private Sector, RECs and Civil Society Organisations.
- Support personnel to produce visibility material for the AfCFTA.
communications officer
- Plan and implement fully-rounded media and communications strategies for large scale infrastructure projects.
- Developing and delivering of a broad range of media and communications outputs, such as: media relations, speeches, government and ministerial correspondence, external and internal communications, provision of advice and assistance with stakeholder engagement.
- Evaluating the performance of team outputs and activities towards the development of wider social licence.
- Conveying ideas and information clearly while meeting the needs of different target audiences.
communications officer
- Received and processed emergency and non-emergent calls for service, obtaining all pertinent information possible
- Dispatch Police, Fire and EMS services as necessary
- Worked a rotating shift schedule to include nights, weekends and holidays
- Assisted with Public Education
- Assisted with training for shift personnel
- Monitored multiple radio frequencies, multi-line telephone systems and several different cad systems
communications officer
- Organized and develop workshops for DECA competitors
- Fundraised to subsidize costs (Doughnuts for DECA)
- Develop appropriate communications initiatives and tools to increase visibility and acceptance.
- Manage monthly and quarterly reports for Oxfam India’s digital and website growth & traffic using Google Analytics
communications officer
- Liaised with helicopter response teams for assistance with police searches, SAR activities and medevacs
- Assisted in training new emergency dispatchers as needed
- Assisted in public education programs
- Support in production and dissemination of reports on regular basis.
communications officer
- Formulation of a communications plan; underpinning business objectives of the network which led to:Launching of social media channels.
- Development of a contacts database to increase client relationship management.
- Authoring of bespoke templates to enforce brandpresence,
- Creation of a series of newsletters and events to promote good practice, achievement and visibility.
communications officer
- Develop a sustainability toolkit which covers best corporate practices to go green and comply with ESG regulations.
- Extensive translation experience on corporate materials, including sustainability report, year book and website.
- Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicates the organization’s activities, products and/or services.
- attended UNDP Africa Communications Officer workshop in Addis Ababa in May 2018
communications officer / social media manager
- Facilitated growth of the company’s profile online through the development of content relevant to the goals of the organisation.
- Managed social media presence to ensure maximum influence and reach of the organisation.
- Wrote and proofread multiple articles and blog posts.
- Coordinated content and graphics team to ensure seamless production.
junior communications officer
- Optimize web content and provide advice to clients and co-workers according to the Canada.ca Style Guide and the Government of Canada communications principles
- Participate in the re-design of user centered content for the Trade Commissioner Service (TCS) website, in order to ensure user accessibility and compliance with Government of Canada guidelines
- Analyse survey data to optimize visual layout and the presentation of web pages based on user testing and experience
- Conduct research and analysis on Global Affairs’ international counterparts to improve the Project Browser as the department’s transparency tool
communications officer
- Manage Oxfam India’s digital campaigns including those for gender, healthcare, education, inequality & humanitarian
- Manage Oxfam India’s social media presence on Facebook, Twitter, Instagram, LinkedIn & YouTube; includes content posting on social media platforms daily to increase visibility of work done on ground
- Lead SEO content management and social listening for Oxfam India
- Extensively publish blogs, news updates and success stories on website
- Prepare & execute digital communication strategy for improved branding & visibility
- Review social media channels for quality, timeliness and accuracy of messaging
- Create content, design and develop pages for Oxfam India’s website on Drupal- CMS (Content Management System)
communications officer
- Redesigned and managed the website for California Family Soap Box Derby Association.
- Managed two social media pages (Facebook and Instagram) and helped expand the organization’s social media presence.
- Created promotional content for the website and social media pages to help promote races and events being put on by California Family Soap Box Derby Association.
- Respond to media inquiries, arrange interviews, and act as a spokesperson for the organization.
communications officer
- Coordinating campaigns
- Managing business systems
- Punctual & dependable
- Assist in training other emergency dispatchers as needed
communications officer
- Oversee the development of the Ustadi brand and its implementation as per the branding guidelines
- Write and timely dissemination of reports
- Oversee the planning and coordination of ‘Skills Market’ events.
- Design and oversee production of Information Education and Communication materials.
- Document Ustadi activities in form of documentaries, case studies, success stories, reports and photography.
- Proof read and edit all write-ups before publishing.
communications officer
- Received incoming calls and paged individuals and departments for attendances on events organized by the organization.
- Contacted media companies for some of the organization’s events.
- Providing assistance to officers by contacting other services as needed
- Keep precise emergency call logs and accurate call for service entries
communications officer
- Develop communication strategies and implementation plans.
- •Develop content for websites, newsletters and social media sites. • Conceptualize, design, post and administer the social media platforms.
- Monitor the media to identify, analyze and report media trends. • Design and oversaw the production of communication materials.
- Participate in planning and execution of events eg conferences, workshops, public and
- media engagements.
- Prepare material needed for workshops, seminars and briefings • Develop and implement the social media strategy. • Directing story telling through visuals (videos, animation and photography).
- Write and edit articles for publication (website and newsletter).
communications officer
- Serving as a primary point of contact for emergency calls for service
- Treated each caller with care and compassion while obtaining appropriate information to dispatch emergency services quickly
- Utilized multiple computer software applications including SunGard CAD system,multi-line Invision E-911 telephone system, Motorola Centracom Gold radio system
- Dispatching calls for Police, Fire and EMS services for Grand Cayman, Cayman Brac and Little Cayman
- Contacting appropriate agencies as needed for emergency response, including but not limited to the National Road Authority, Caribbean Utilities Company
- Monitored multiple radio frequencies
- Liaised with marine response units for water rescues and recoveries
communications officer
- Answered 911 calls for service.
- Dispatched appropriate agencies for service.
- Processed all radio traffic from officers and medic teams.
- Monitored calls for service and deployed Police, Fire and EMS teams.
- Conducted end entered warrant checks in to NCIC.
- Completed CPR certification and Incident Command Systems.
communications officer
- Developed content for community website including writing articles, designing and laying out the site, creating and editing graphics and logos.
- Performed journalistic work including photography, interviews and article writing.
- Maintained the First Nation’s email system including creating accounts, troubleshooting, and interacting with service providers.
- Performed additional troubleshooting of the office network, computers, and devices. Provided consulting services for computer and network infrastructure upgrades.
communications officer
- Assist and support the development and implementation of the United Nations Communications Group (UNCG) work plan
- Support UN public activities or events
- Support UNDP outreach activities
- Assist in preparations for stuff and programme meetings, take minutes and ensure follow up decisions
- Produce and arrange visual material to share on UNDP website
- Liaise with media to communicate public activities
- Prepare press releases and press briefings
communications officer
- Served as official correspondent of the Association to other organizations.
- Managed events and print ad promotions.
- Support in developing and maintaining the organization’s identity and image
- Dispatching patrol officers to calls for service
communications officer
- Maintain reports of calls.
- Develop and maintain an effective social media presence.
- Compile and systematically archive events, communications, researches and reports.
- Coordinate communication efforts for strategic efforts.
communications officer
- Performs a variety of dispatching duties for emergency and non-emergency calls
- Dispatches police to calls for service; and transfers non police calls to the appropriate center
- Provides assistance to the general public for non-emergency calls
- Maintains patrol units within the CAD system, communicates with patrol via radio, maintains status and locations of all patrol units
- Monitors all radio frequencies for assistance if needed by law enforcement
- Logs all pertinent radio traffic into CAD system
- Retrieves and inputs information from state, county, local and national computer networks regarding wanted, stolen, missing and other related information; relaying information important to patrols units when needed
communications officer
- Manage the Corporation’s website
- Manage the Corporation’s social media pages
- Prepare organizational publications for internal and external audiences, including employee newsletters
- Handles photography and videography for the Corporation.
- Organise, coordinate, manage and participate in the Corporation’s events
- Monitors daily papers to identify any information touching on the Corporation or agriculture related products then photocopy the articles and forward it staff
- Establish and maintain effective relationships with journalists, and maintain a media database.
communications officer
- Answering emergency and non-emergency calls for service in a calm, courteous and competent manner
- Effectively monitored two separate multiple phone line systems and prioritized calls for service. The communications center received approximately 300,000 calls for service a year.
- Efficiently dispatched and monitored multiple police, fire and EMS units for response to a variety of incidents
- Maintain a professional and compassionate demeanor at all times
- Effectively operate a wide variety of emergency communications equipment, including multiple radio frequencies, computer aided dispatch systems, call recorders, GCIC/NCIC
- Complied with state and federal laws for entering stolen vehicles, guns, articles and missing/wanted subjects into the GCIC/NCIC database
- Activated the CodeRed Emergency Notification system as needed for environmental emergencies, road closures, other disasters as needed
communications officer
- I researched, compiled, and prepared reports, manuals, correspondence, or other information required by management or governmental agencies regarding emergency telecommunications.
- Complied with county, state, and federal regulations by governing transmissions through radio, telephone, and teletype.
- Kept records required by government agencies regarding warrants, protective orders, sex offender registries, and missing persons.
- Monitor and analyse the media trends.
communications officer
- Monitoring and recording the location of on-duty police officers
- Taking both 911 and non-emergency calls for service
- Performing driver’s license and wanted persons queries
- Assigning case numbers and recording case notes
- Using computers and computer-aided dispatch
- Monitoring police radio traffic
- Operating police radios
sr. communications officer
- Second shift Supervisor for 911 team.
- SWAT dispatcher.
- Process 911 calls for service.
- Sr. Training Officer for trainees.
- Process all incoming calls for service on both the emergency and non-emergency lines.
- Member of multi state deployment team.
- Handled all aspects of mobile command center.