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Andrew Smith

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Ability to answer phones, radios, and work on a computer to achieve daily work goals. Ability to solve or even troubleshoot minor problems that may arise.

Employment history

Communication Specialist, Ortiz Inc. New Fredton, South Carolina
Feb. 2020 – Present
  • At Air Methods Corporation, I work as a communication specialist. My job is to take requests from hospitals and county dispatches for patient transports and then notify the closest most capable aircraft to take the flight. 
  • I have to document every phone call I make or receive in the computer program that we use. 
  • I also have to answer aircraft radios for all of their lifts and lands. 
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.

Studio Engineer, Howe-Little. Bashirianton, Rhode Island
Jun. 2015 – Nov. 2015
It was my job to help produce nightly radio and sporting events. This was a part time job. I had to operate a computer, radio board, and telephones while live on the air.

Customer Service Manager, Williamson LLC. Rennertown, Maryland
Dec. 2010 – Jan. 2013
As a customer service manager, it was my job to supervise the front end, give employees breaks, solve customer complaints, and balance a cash out drawer of $2,000.

Education

West Vermont College, Darefurt, Massachusetts
High School Diploma, General, Jan. 2008

Personal info


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Problem Solving








Language Proficiency








Customer Service








Computers and Computer Software








communication specialist

  • Plan events, stand alone meetings, seminars and press conferences. 
  • Communicate with media regularly .
  • Manage media inquiries and arrange interviews, statements etc.
  • Build long-term relationships with influencers and key stakeholders
  • Collaborate with marketing team and assisst in chosing marketing materials .
  • Serve as a facilitator and provide solution for peaceful resolution of disputes.
  • write quarter report to improve productivity and for retaining our employees .

communication specialist

  • Answer telephones and give information to callers, take transportation request.
  • Worked as Communication Specialist with Toptal LLC. My role was to welcome new candidates to help them in getting on-board the platform.
  • Introduction of a the Saturday library resulted in the children adopting and embracing a reading culture.
  • Write content for company website and face book page .

communication specialist

  • Mentoring new staff members and teaching them how to provision on multiple platforms/systems. 
  • Comprehensive follow-ups were conducted to maximise customer satisfaction. 
  • Top 10 salespeople nationwide every month. 
  • Top in new Post-paid connections nationwide. 
  • Responsible for handling the Asian cliental. 
  • Over-achieve targets by 120% each month. 
  • Best Voice of Customer in store. 

communication specialist

  • Planned and directed the development and communication of informational programs to maintain favorable public or stockholder perceptions of an organization’s accomplishments or agenda.
  • Prepared or edit organizational publications for internal and external audiences, including employee newsletters and stockholders’ reports.
  • Prepared and deliver speeches to further public relations objectives.
  • Consulted with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.

communication specialist

  • Communicate company ‘s Vision , mission and core values through all the employees as internal communication.
  •  organize events at whichmy company can meet with the public to increase product awareness or knowledge of their services or recent developments ” Community Service Responsibilities “
  • Proposing and manage advertising about our products in marketing material,  such as company profile and prosure .
  •  Handle incoming requests for information from media outlets. Their general goal is to promote cooperative relationships between our company and those who use their clients’ services. 
  • Create effective communication strategies for our company 
  • Coordinate external and internal communications flow (memos, newsletters and social media propaganda and etc.)
  • Design sketches of mass media announcement  .

communication specialist

  • Trained and supervised a team of 70 plus children.
  • Offered mentor-ship for the psycho social, mental and emotional development of 70 plus children.
  • Proactive and effective counseling and mentoring sessions for the children.
  • Developed Saturday outreach program with sole purpose of training and equipping the children at the centre.
  • The informal mentorship sessions resulted in a great notable positive progress of the children and pre teenagers.
  • There was notable improvement with the children speaking less of the local dialect and embracing English as the formal language at the Saturday programme.
  • 90% notable improvement in public speaking skills among the children.

communication specialist

  • Creating communication materials as reinforcement to DENR’s advocacy campaign. 
  • Conducts learning sessions in local communities to increase their knowledge and awareness in conserving and protecting Biodiversity. 
  • At Air Methods Corporation, I work as a communication specialist. My job is to take requests from hospitals and county dispatches for patient transports and then notify the closest most capable aircraft to take the flight. 
  • I have to document every phone call I make or receive in the computer program that we use. 

communication specialist

  •  Developed and implemented knowledge management, communication, and advocacy strategy. 
  • Raised funds from UNESCO, UNHCR, and UNFPA through project proposal development. 
  • Led on copy-writing and production of key organizational publications including 4 annual reports, 17 newsletters and good numbers of posters, info-graphics, stickers, banners, fact sheets, success story, case study, articles, press release, brochures, etc. 
  • Developed organizational website, Facebook page, and blog. 
  • Carried out other general communications and marketing tasks that arose in the Fund-raising and Communications Team. 
  • Responded to media inquiries out of hours when necessary. 

communication specialist

  • Develop and execute social media and email marketing campaigns. 
  • Distribute client content through outreach to various companies, blogs and opinion leaders. 
  • Form promotional relationships to exchange ideas and inspire client business relationships. 
  • Conduct market research to analyze target and current audience.

communication specialist

  • Design communication tools
  • Define media strategy
  • Edit corporate newsletter
  • Write speeches.
  • Master of Ceremonies

communication specialist

  • Gather and organize information to plan advertising campaigns
  •  Manage the visibility of institution
  • Manage website, social media, publication, program document
  • Create ICE materials such as graphic design, layouts, and video sports
  • Support improvement National Institute of Public Health’s library information center