• Sale phone accessory
• Sale new sim card account
• Sale home or office internet

• Stayed on top of latest technology news and advancements to ensure adequate knowledge and capacity to sell products
• Continually exceeded monthly sales goals
• Go-to consultant for customer concerns or complaints
• Promoted from part-time to full-time after contributing to regional team training

• Maintaining and updating CRM
• Ensuring personal information is maintained appropriately and in conjunction with privacy legislation
• Making calls to prospects and existing accounts with the view of identifying opportunities and appointments to maximize sales opportunities  
• Preparing customer reports on a daily, weekly and monthly basis 
• Dealing with customer queries in line with the agreed Smiles Call Centre SLA
• Ensuring customer expressions of dissatisfaction and complaints are accurately logged into the issues tracker system 
• Effectively addressing, appropriately escalating and dealing with quires in a timely manner

• Develop orientation programs for candidates for political office
• Managing communication plan 
• Managing Social Media (Facebook, Twitter, YouTube) and online ads 
• Filled out client reports

• Advised clients on presentation and speaking techniques.
• Provided clients with training on professional presentations, job interviewing skills, conference presentations, and speaking engagements.
• Advised clients on presentation and speaking techniques
• Provided clients with training on professional presentations, job interviewing skills, conference presentations, and speaking engagements

• Respond to requests for information from the local, regional and national media;
• Write press releases;
• Prepare or deliver speeches to further public relations objectives;
• Organise press conferences;
• Study the objectives and the needs of the parliamentary office in order develop public relations strategies that will influence public opinion or promote ideas;
• Prepare and edit, together with the graphic design team, materials for the external audiences.