b573b799-dd73-424f-a29a-21a92832cb5a

Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Recent retired from banking field with prior sales background that goes all the way back to 1968.
Experienced being assistant manager in children’s wear {York Store} to ordering records and cassette tapes {Sears}.Was a very successful Tupperware Home Parties manager responsible for a great group of employees willing to better themselves. Develop their goals till needed take new position in the work field after my husband past away. Striving to be the best learner and employee wherever I go.

Employment history

Sr. Collector, Ferry-Brown. West Arthur, Washington
Sep. 2005 – Mar. 2009
*Use of effective negotiating skills and persistent follow up procedures to cure delinquency. Establishing and supervising necessary payment plans .Objection  to increase recoveries for all accounts in default
*Provided award quality care and customer service to client.
*Responsible for the creation and implementation of solutions to various complaints.
*Noted for abilities to meet and exceed daily obligations , including quotas and strict timing.

showroom sales, Langworth, Marvin and Kreiger. New Marita, Virginia
Dec. 1998 – Aug. 2002
*Responsible for sales thru customers visitng store. As well as working with contractors builders and interior decorators.
*From one particular  light to a whole house ,newly construction or  a new look.
*Met customers, Provide good customer service builders and contractors  lighting allowances and expedite items when not instock.
Abled to lay out lights by blueprints when requested.
*Work with multi vendors with over130 catalogues.
*Work with displays, constructed crystal chandeliers and other lights on display.
*Provided friendly and good customer  service.

Education

North VonRueden, Tysonfort, California
marketing, Aug. 1969

East Rolfson, Baumbachside, Kentucky
High School Diploma, Distributive Education via Reading-Muhlenberg Vo-Tech School, May. 1969

Skills

providing good,friendly customer service.
Experienced

respondsible and articulate on jobs given.
Experienced

ability to mult-task in fast pace environment .
Experienced

able to navigate various systems and work on phone.
Experienced

strong work history .
Experienced

collector

  • Collecting specimen to correspond with certain clients specifications. 

collector

  • Reach out to customers who are past due on loans
  • Maintaining a relationship with customers to come up with plan to benefit them as well as the company
  • Help customers with Collateral Protection Insurance, impounds, and mechanical issues
  • Maintain filling system 

collector

  • Third Party Collections 
  • Businesses issuing bad checks to employees
  • Explain general financial topics to clients, such as credit report ratings, laws, or collection actions.
  • Estimate time for debt repayment given amount of debt, interest and rates.

collector

  •  Working on Business and Attorney accounts
  •  Managing high balance accounts.
  •  Being a financial advisor to the customer
  • Giving information of the customer’s credit report and financial status
  •  Re-establishing customer’s relation with the bank
  •  Helping them to organize their expenses
  •  Assisting in managing their income

collector

  • Utilizing an automated dialer system in a call center environment, achieved on average
  • Successfully resolved 75% of answered outgoing calls to delinquent mortgage holders
  • Achieved a delicate balance of stellar customer service while exercising negotiation
  • Customer focused position, improved organization’s cash flow. 

senior collector

  •  Following all company and client policies and procedures as well as complying with all federal & state rules and regulations governing collections.
  •  Exceeding monthly goals, making over 200 calls daily, also received monthly awards for improvement over months. 
  •  Confer with clients/debtors by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine the appropriate strategy. 
  •  Persuade clients/debtors to pay amounts due on auto accounts 

collector

  • Credit card processing
  • Handled inbound/Outbound calls 
  • Worked with customers to pay off all credit dept
  • Handled all first party collections/ third party

collector

  • Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
  • Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
  • Demonstrate effective skiptracing techniques by locating consumer contact information.
  • Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
  • Knowledge, understanding, and compliance with TSI policies and procedures.
  • Maintain knowledge of functional area and company policies and procedures.

collector

  •   greet customer & identify self and the company 
  • set customers on payment agreements 
  • take payments credit or debit
  • working payday loans
  • set goal amount 
  • reach goal amount or above goal amount
  • using TLO system

collector

  • Worked with a portfolio of delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests.
  • Working knowledge of a data entry systems, standard office equipment.
  • Resolved escalation calls in which irate customer were asking for supervisor.
  • Kept company and department goals in line each month by setting up payment and setting up forbearance agreements over the phone.
  • Processed skip tracing routing to locate clients and performed asset management activities that promoted customer goodwill and retention.
  • Demonstrated proficiency with answering multiple phone lines.
  • Maintained Files and company correspondence.

collector

  • Interact with customers by phone, both inbound and outbound calls.
  • Negotiate and collect debts while continuing to build a positive relationship with customers.   
  • Collect on delinquent credit cards, bank loans, and many other retail personal debt with a professional approach.
  • Assist credit card and checking information to set up current and future payment arrangements.
  • Upload and file several types of bankruptcies, power of attorney, and regular reports to the top 3 credit bureaus.

collector

  • Constantly staying on the phones with customer.
  • Making inbound and outbound calls.
  • Working at a very fast pace.
  • Suggest and check, locations, and listing formats to customers lacking details or complete information.
  • Resolve customers complaints or answer any questions regarding policies and procedures.
  • Making sure the customers payment is made on time as should.

collector

  • Submit delinquent accounts to the local Circuit Clerk offices. 
  • Making collection calls to delinquent account holders.
  • Conducting outside collections when necessary.
  • Connect cardholder with customer service to resolve issues.

collector

  • Keeping track of assigned accounts to identify outstanding debts.
  • Negotiate payoff deadlines or payment plans.
  • Call cardholders to collect debts.
  • Resolve issues with credit card.

senior collector

  • Outbound Collection Executive For US Based Credit Card Company (American Express).
  • Setting Up Payment Arrangement Based On Customer’s Financial Status.
  • Offering A Lump-sum Amount To Settle The Account.
  • Following Up To Check If The Customer Can Pay The Balance In Full.

collector

  • Maintained patient account balances based on required time frames 
  • Managed delinquent accounts initiating collection procedures as required 
  • Advised in resolution of customer billing issues through typical inquiries 
  • Worked with customers to establish patient payment plans 
  • Ensured medical collection activity was conducted as per company local and state guidelines 
  • Reported patient and payer credit balances on monthly basis

senior collector

  • Demonstrate past success as a loss mitigation negotiator or late stage collector.
  • Methodically present options and mitigation terms to customers
  • Partnered with customers to find a resolution to delinquent mortgage accounts, through full payments to cure delinquency or referring account for further loss mitigation assistance
  • Prepared and implemented individualized performance development plan to ensure success throughout the quarter
  • Developed help aids for peers based upon my best demonstrated practices
  • Served as a single point of contact in the 120+
  • Account Ownership queue which requires extensive knowledge of the organization, products, goods and services

collector/team leader

  • Make collection calls, inbound & outbound (3rd Party)
  • Create plans for repayment with customers that suited their expenses and worked for our client
  • Achieve monthly collection targets
  • Help management staff with training sessions
  • Handle escalated calls
  • Help achieve department bonus targets set by the client

collector

  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Collected on past due accounts with average [Number] months delinquency.
  • Documented changes in accounts and on credit reports. 

collector

  • Deal with customers diligently, courteously and professionally while collecting payments.
  • Initiate strategies for collection processes and procedures.
  • Negotiate payment plans.
  • Respond to customer inquiries.
  • Persuade customers diligently to pay past due amounts.

collector/ office administrator

  •  Answering multi-line telephone and directing calls.
  •  Receiving customer payments.
  •  Placing calls to past-due customers
  • Credit Application
  • Greet Customers
  • Sales assoc