Andrew Smith

287 Custer Street, Hopewell, PA 00000

(000) 000-0000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires while delivering legendary service & friendly customer service, dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Collections Agent, Bode-Rodriguez. Lake Andrew, Texas
May. 2019 – Present
  • Provide assistance for customers with special billing requests.
  • Calculate and quote charges for services such as long-distance connections.
  • Promote company products, services, and savings plans when appropriate.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.

Sales Associate, Rosenbaum-Reynolds. Willborough, Alaska
Apr. 2018 – May. 2018
  • Identify interested and qualified customers to provide them with additional information.
  • Answer questions about product features and benefits.
  • Promote company products, services, and savings plans when appropriate.
  • Confer with customers by telephone or in person to provide information about products or services.

Sales Associate, Bechtelar-Blick. Walterfort, Nevada
Sep. 2017 – Mar. 2018
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Contact customers to persuade them to purchase merchandise.
  • Plan layouts of the stockroom: considering turnover, size, weight, or related factors of our inventory.
  • Calculated the price of items in order to set an specific amount authorized for the pawn.


Grant Academy, Ginobury, West Virginia
BBA, Business Administration, Present






Attention to Detail

Complaint Resolution

Microsoft Office

Interpersonal Skills



Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

Current student and customer service specialist with 4 years’ experience delivering high-levels of customer service to guests and clientele.  Consistently ensure customers and clients feel welcomed and accepted; Believe in going above and beyond to accommodate guest wants and needs. Expected graduation December 2023, actively seeking a customer representative role within a reputable, growth-oriented organization.

Employment history

Caregiver, Green Group. Port Brentonchester, New York
Jul. 2019 – Aug. 2019
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors’ offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

Collections Agent, Cole, Hansen and Barrows. Lake Stanleyshire, Iowa
Jan. 2019 – Feb. 2019
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.

Security Officer, Mraz-Buckridge. North Josefinamouth, New Jersey
Oct. 2018 – Nov. 2018
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Stocker, Bradtke and Sons. East Hunterberg, Indiana
Aug. 2017 – Apr. 2018
  • Perform general stocking duties on a daily basis including storing and stocking products in/on bins, pallets and shelves.
  • Move, handle, and transport products, material, or supplies to other departments by utilizing hand jacks, lift carts, and other means of transportation.
  • Load, unload, and move heavy, bulky products.
  • Keep the work area clean, organized, and free of hazards (including backroom and shelves), and dispose of trash.
  • Help and assist customers in finding merchandise and providing them with information.

Crew Member, Luettgen Group. East Fletabury, Alaska
Apr. 2016 – Jul. 2016
  • Preparing and cooking food.
  • Taking food and drink orders.
  • Serving customers.
  • Meeting and greeting customers.
  • Operating cash registers and receive payment from customer in cash or by credit card.
  • Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors.

Cashier, Langworth Inc. South Janiece, South Carolina
Aug. 2015 – Sep. 2015
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
  • Operating scanners, scales, cash registers, and other electronics.
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
  • Processing refunds and exchanges, resolving complaints.
  • Bagging or wrapping purchases to ensure safe transport.
  • Maintaining a clean workspace.

Crew Member, Dibbert, Schumm and Stark. New Deonshire, Tennessee
Jul. 2012 – Jul. 2013
  • Preparing and cooking food.
  • Taking food and drink orders.
  • Serving customers.
  • Meeting and greeting customers.
  • Operating cash registers and receive payment from customer in cash or by credit card.


Western Balistreri College, Lake Georgianna, North Carolina
Bachelor of Arts, Psychology, Present


Work Ethic


Interpersonal Skills

collections agent

  • Receive Inbound calls for AT&T collections Dept
  • Process payments for subscribers
  • Restore services 
  • General bill review
  • Basic technical support 
  • Enter & report billing disputes, payment claims and potential fraud cases

collections agent/cashier

  • Billing and Invoicing Corporate clients of 4G Wimax  and dealers
  •  Monitor and coordinating Daily collection 
  • Reconciliation report 
  •  Collections report 
  • Receive and deposit Cash and cheque to the Bank 
  • in Charge of Petty cash
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of left customers.

collections agent

  •  Collect payments on past due bills. 
  •  Call customers using telephone. 
  •  Inform clients of overdue accounts and amount currently owed 
  •  Attempt to collect payment. 
  •  Listen to customer’s story and determine if debt can be collected. 

collections agent

  • Consisted in making all Outbound calls to customers who were behind on their payments and explaining the types of agreements/contracts that applied to them.
  • Answering any questions or doubts to help the customer have a better experience with our service.
  • Managing amount of money collected per day, per week, per month, etc. Tracked on Excel documents.
  • Fast paced job (100+ calls per day)
  • Goal driven (1,000 dollars per day) 

collections agent

  • Collect payments on past due accounts
  • Provide one call resolution 
  • Inform account holders on payment plans available
  • Utilize computer systems efficiently 
  • Work quickly and as accurate as possible
  • Follow policies and procedures in order remain compliant  

collections agent/banking fraud agent

  • Analyze business and individual credit card accounts and collect payment engagements, develop reimbursement strategies, restructuring credit loans, consolidating credit debt (collections)
  • Banking fraud prevention, analysis of credit card and personal banking accounts, holdings for fraud detection, prevention or damage assessment. Blocking, unblocking, securing accounts, password protection/authentication, case opening and escalation to support teams, Utilizing multiple platforms and databases to conduct preliminary investigation reports. Preventive card replacement.
  • Customer service, inbound/outbound customer care and problem solving.
  • Worked for Seterus, a mortgage servicer, collecting payments on past due accounts by phone.  

collections agent

  • Inbound/Outbound calls for past due payments.
  • Collect payments to bring account current and keep current.
  • Follow policies precisely in means of entry to customer’s account, observant for information released to customers.
  • Respectfully escalated calls that were far beyond ability to assist.
  • Handled payments via account number, credit card, debit card.

collections agent

  •  Business Consumer Flexible Collections Agent:Inbound/Outbound Collector for Multi-stage delinquency and charge-off accounts. 
  • Identifying financial issues.
  • Arranging Payment Plans for earliest and latest accounts.
  • Identifying fraud and disputes accounts..
  • Identifying and providing special support to vulnerable customers.
  •  Putting account status via TSYS/TS2. 
  • Input data updates to Microsoft Excel.

collections agent

  • Count money and make bank deposits.Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
  • Prioritize client debt repayment to avoid dire consequences
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, time extensions, or to set up payment plans.
  • Investigate payment histories and held funds to resolve client and creditor problems.
  • Train employees in job duties.
  • Discuss job performance problems with team to identify causes
  • Confer with customers by telephone or in person to cancel accounts, or obtain details of complaints

collections agent

  • Attend to outgoing calls.
  • Inform customer of overdue accounts and amount currently owed.
  • Secure outstanding  debt by setting up payment plans with customers.
  • Assist customers update accounts.
  • Record new commitment to repay debt.
  • Escalate customers queries via emails.

collections agent

  • Maintained numerous call for the collection department.
  • Reported the amount of collections done at the end of the day. 
  • Negotiated the amount collected with the costumer to help the costumer get a good arrangement
  • Worked under pressure and also with multitask
  • Provide assistance for customers with special billing requests. 

senior collections agent

  • Resolved Customers Queries as a CSA agent over incoming calls.
  • Arranged collection calls for the bank to get pending payments from fresh and old accounts (bucket collections).
  • Providing discounts per banks rules to close account collection and assisted clients on accounts of deceased members too.
  • Updated customer data at all time on the computer.
  • Attended Supervisor calls for my supervisors and line trainers.
  • Verified cash payments before processing per bank regulations with the verifier.
  • Arranged payment plans for the customers per eligibility.