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Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization. With over 20 years of customer service experience, I am the who you want on your team.

Employment history

Nov. 2014 – Present
Terrychester, Louisiana
Collection Specialist, Kozey Inc

  • Locate and notify customers of delinquent accounts by telephone
  • Receive payments and post amounts paid to customer accounts.
  • Confer with customers by telephone to 
  • Record information about financial status of customers and status of collection efforts.
  • Negotiate credit extensions when necessary.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. to solicit payment.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.

Dec. 2004 – Jun. 2005
West Sharynbury, Oregon
Drive thru shift Lead, Towne, Satterfield and Fahey

  • Maintain sanitation, health, and safety standards in work areas.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Take food and drink orders and receive payment from customers.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.

Education

Oct. 2000
High School Diploma

  • North Deckow – Port Gaylenestad, Oregon

Skills

Time management
Experienced

Problem solving
Experienced

Leadership
Experienced

collection specialist

  • Coordinates approval from Investors on Loan Modifications, Short Sales and Deed in Lieu of Foreclosure and submits all required documentation to appropriate investors/guarantors to ensure regulatory compliance. 
  • Submits borrower documentation, as necessary, for foreclosure prevention alternative workouts to Investors/guarantors.  
  • Monitors status of investor/guarantor review for applicable foreclosure prevention alternative requests.
  • Develop overall functional knowledge of Customer Loan Management Services (CLMS). 
  • Support all CLMS departments and sections as needed and/or assigned, cross training in all functions and provide backup as necessary.

collection specialist

  • Find and contact clients to ask about their overdue payments.
  • Process payments and refunds.
  • Resolve billing and customer credit issues.
  • Prepares foreclosure auction bidding worksheets.

collection specialist

  • Monitors progress of accounts in foreclosure and interacts with attorneys to ensure appropriate timelines are met. 
  • Works and negotiates with legal, real estate and other professionals to minimize foreclosure losses. 
  • Prepares in-house documents necessary for workouts, loan modifications, short sales, deed in lieu of foreclosure and other programs. 
  • Prepares and submits MI claims for recovery and follows up on outstanding reimbursements.

collection specialist

  • Collect payments on customer past due bills.
  • Managed customers who are resistant to agent contact by remaining polite, honest and firm.
  • Handled outbound and inbound calls daily with goal of collecting owed debt. 
  • Monitors the Loss Mitigation workout process through its completion, including borrower follow-up. 

collection specialist

  • Locate and notify customers of delinquent accounts by telephone
  • Confer with customers by telephone to 
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. to solicit payment.
  • Ensures compliance with all applicable federal, State, Bank, investor and Department guidelines for collections, loss mitigation and foreclosure. 

collection specialist

  • Working with dialer and unbound calls to handle customer calls for Stage>3  collections on loaned and leased vehicle payments
  • Monitors delinquent accounts and implements collection procedures
  • Reviews and make recommendations regarding bad debts or write-offs
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. 

collection specialist

  • Mitigates mortgage loan losses by negotiating with borrowers to reinstate delinquent loans via repayment plans and other foreclosure prevention alternatives.
  • Completes a financial and situational analysis of circumstances to determine if the borrower qualifies for workout options. 
  • Determines the optimum plan for the mutual benefit of the borrower, investor and company.
  • Recommends strategies for all home saving and liquidation foreclosure prevention alternatives, as appropriate, within the bank’s or investor’s and/or guarantor’s guidelines.
  • Ensures proper handling of all collection activity. 
  • Prepares standard and non-standard letters to borrowers.
  • Files and monitors claims within investor and private mortgage insurance company procedures. 

collection specialist

  • An individual that specializes in the collection of debt owed to their organization. They use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills.
  • Receive payment by wire, check, credit cards, mail
  • Refer unresolved customer grievances to designated departments for further investigation., or automatic debits.
  • Contact clients and discuss their overdue payments

collection specialist

  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Investigate historical data for debts and bills
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues
  • Resolve customer credit issues

collection specialist

  • Collect payment for student loans.
  • Review delinquent accounts and offer assistance for possible workout.
  • Educate customers on impact of delinquency and provide payment option.
  • Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. 

collection specialist

  •  Managing customer Overdraft and Loan accounts for Lloyds & TSB Bank U.K 
  • Calculating customer monthly budget and setting up of a monthly payment plan 
  • Identifying money laundering accounts 
  •  Calculating bank interest and setting overdraft limits for customers bank account 

collection specialist

  • Responsible for collecting debts for overdue accounts
  • Provides credits for qualified clients
  • Collects payment for advance payments and on time payments
  • Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans regarding repayment options.

collection specialist

  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Collect payments on customer past due bill
  • Assists customers with information on payment arrangements and account disputes 
  • Confer with customers by telephone reasons for overdue payments and to review the terms of sales, service, or credit contracts.

collection specialist

  • Approve, reject, or coordinate the approval of lines of credit.
  • Establish procedures for control of credit records.
  • Evaluate collection systems, collection procedures, and make recommendations for changes to procedures, operating systems, and techniques.
  • Submit delinquent accounts to superiors or outside agencies for collection.
  • Analyze and classify risks of credit accounts and direct negotiations.